Showing questions tagged: Show all questions
  • Solved

Firefox deleted user data after the update

I updated firefox, and all my addons and sign ins are gone now. Search history and tabs remained intact. It also created a folder on my desktop, but I'm not sure how do I… (read more)

I updated firefox, and all my addons and sign ins are gone now. Search history and tabs remained intact. It also created a folder on my desktop, but I'm not sure how do I "extract" my old data from it.

Asked by Damir Zasimenko 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Archived

Download YouTube Videos

I would like to be able to download YouTube videos. Is there a Firefox add-on that will allow me to download YouTube videos onto my MacMini? I tried Video DownloadHelpe… (read more)

I would like to be able to download YouTube videos.

Is there a Firefox add-on that will allow me to download YouTube videos onto my MacMini?

I tried Video DownloadHelper and YouTube Video Downloader and didn't see any action.

Do I need to setup settings a certain way to make it work?

What are the steps to make it work?

Thank you for your assistance.

Asked by blejt3im1 10 months ago

Last reply by berlin 5 months ago

Key4.db file is missing in the folder I copied over from old PC

Hello, as the title suggests, I moved my whole profile folder to a new PC, and have since formated my old PC. I just noticed that the key4.db file is missing from the ol… (read more)

Hello,

as the title suggests, I moved my whole profile folder to a new PC, and have since formated my old PC. I just noticed that the key4.db file is missing from the old profile folder. I have followed all instructions I managed to google, which ensured that it was enough to just copy over the old folder content into the new one, nowhere was it mentioned to look after if a key4 or key3 file are present. How is it possible that multiple of your support articles don't mention this? I am now stuck with only a json.login file from my old profile and no way to import my saved logins to the new PC.

Asked by glovakisIvanakis 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

how do i get back my Data after having to request an new password

i specificly have a firefox acount soo i can acess my bookmarks if something happens to my pc. now that it did and i had to format it, unfortunatly i forgot my password. … (read more)

i specificly have a firefox acount soo i can acess my bookmarks if something happens to my pc. now that it did and i had to format it, unfortunatly i forgot my password. i didnt even try any false ones couse usually you can save your Data by verifing your acount over emeil when requesting a new one. but after doing that its all gone. 10 years of bookmarks gone. how do i get back my bookmarks? i never agreed to this kind of security feature. i dont think its agood thing, and i never saved any infos that could get misused if stolen so such a feature as earasing my data is unwanted.

Asked by marilena_s 5 months ago

Last reply by mattc 5 months ago

Bookmarks have disappeared

There was an update today on my PC laptop, I think from FireFox. After the restart, my bookmarks have all disappeared. The instructions to restore them are useless. I … (read more)

There was an update today on my PC laptop, I think from FireFox. After the restart, my bookmarks have all disappeared. The instructions to restore them are useless. I go through Menu/Bookmarks/Manage Bookmarks/Import and Backup/Restore/Choose File. THERE ARE NO FILES TO CHOOSE FROM. According to the instructions, there should be some dated entries. Nada.

I tried the Troubleshooting blahblah and that was equally useless.

I'm panicking that I've lost years of carefully organized bookmarks.

Asked by Maggie White 5 months ago

Last reply by mattc 5 months ago

Bookmarks lost after Firefox auto-updated

I have followed all the Restore instructions to get my 1 plus years of bookmaarks back. Manage Bookmarks application will not open or show ther ever where any backed up f… (read more)

I have followed all the Restore instructions to get my 1 plus years of bookmaarks back. Manage Bookmarks application will not open or show ther ever where any backed up files. The steps " Manage Bookmarks/Import/Choose File" function never responds or directs me to select a folder. There are two folders on my Desktop that are named Firefox Bookmarks. See attached screenshots.

Asked by Paul 5 months ago

Last reply by mattc 5 months ago

I've lost ALL my data

So Firefox was failing me as it wouldn't play YouTube videos, so I tried rolling it back, which failed. So I reinstalled it and it's not saved any of my data, despite mak… (read more)

So Firefox was failing me as it wouldn't play YouTube videos, so I tried rolling it back, which failed. So I reinstalled it and it's not saved any of my data, despite making an Old FF data folder. When I sign in with my account, nothing. I have it installed on my phone and when I try to sync it, it asks me to click on synchronise and save data, which isn't even on the menu!!!!!! How could you get such a basic thing wrong? Is that it now? I have to start right from the beginning and gradually go through every password and bookmark???

Please tell me there's a solution because this is really annoying.

Asked by Elliot500 5 months ago

Last reply by Elliot500 5 months ago

Disappeared browser bookmarks

When I opened Firefox today, ALL of my bookmarks were gone. There was a message saying that they couldn't be accessed, and that sometimes securiity software incompatibil… (read more)

When I opened Firefox today, ALL of my bookmarks were gone. There was a message saying that they couldn't be accessed, and that sometimes securiity software incompatibility is the culprit. I'm also now unable to create any new bookmarks. I have no idea what may have updated, and don't know whether to blame you, Windows/MS, Xfinity, or the McAfee prompt which keeps trying to get me to finish installing something I never intended to install in the first place, but can't get rid of. How do I get browser bookmarks back?????

Asked by quailcroft 5 months ago

Last reply by Denys 5 months ago

  • Archived

Shortcuts not syncing

Hello, I have a huge problem with Shortcuts not syncing in the main page. I have my shortcuts organized and pinned how I like it but every single time I sync new machine… (read more)

Hello,

I have a huge problem with Shortcuts not syncing in the main page. I have my shortcuts organized and pinned how I like it but every single time I sync new machine or mobile, the shortcuts are not being synced and they are completely out of place and sometimes gone on my main machine. This cannot be like that and should be properly synced.

Best Dawid

Asked by dawid.cencora 11 months ago

Last reply by raxen001 5 months ago

  • Archived

Putting FireFox on my "New" MacBook

This will be a long question and in 2 parts, so I'll apologize up front. 1. I am running FireFox on my 11-year old MacBook and love it (MacOS Mojave version 10.14.6). … (read more)

This will be a long question and in 2 parts, so I'll apologize up front.

1. I am running FireFox on my 11-year old MacBook and love it (MacOS Mojave version 10.14.6). However, my printer just crapped out, and my new HP 9120e requires MacOS Big Sur (11.x.x) or later. If I update to that OS, will I still be able to use FireFox? If so, where do I find it (see Question 2, below)?

2. Since my old MacBook is clearly reaching the end of it's life and my Excel and Word apps are also ancient, I am trying to transfer all my stuff onto a "New" MacBook that is running MacOS Monterey version 12.0.1. However, the "New" computer (I will not say "improved") has been a reliability nightmare and I just had it in for service. They wiped my disk clean to install the Monterey OS. So, other than Safari, I have no browser (or anything else for that matter). When I go to the App Store to download FireFox, and don't see it anywhere. Help!

Asked by Steverna 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Archived

I just want to recover my account just as it was one week ago.

bold text I want to recover my account just as it was one week ago. My computer crashed a few days ago and I am having a night mare getting all my accounts reentered. I a… (read more)

bold text I want to recover my account just as it was one week ago. My computer crashed a few days ago and I am having a night mare getting all my accounts reentered. I am a 77 year old senior citizen and some of the instructions are just too complicated for me. I appreciate all your help. I love my account and I am lost without it. Lillie Jo McPhee [edited] @gmail.com

Asked by Lillie McPhee 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago