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issue with error messages

Hi there, for weeks I´m having some problems with my firefox browser. Attached to this you can check a copuple of screenshots. I have already tried to updated windows10 a… (read more)

Hi there, for weeks I´m having some problems with my firefox browser. Attached to this you can check a copuple of screenshots.

I have already tried to updated windows10 and firefox, restore and reinstall firefox and my antivirus doesn´t detect any threat. What else can I do?

Thanks in advance for your support.

Asked by thraranduil 3 minutes ago

Crashing on startup Win 11

Firefox has just started crashing on startup every time I try to open it out of the blue with no changes to anything in the browser. I've tried opening in troubleshooting… (read more)

Firefox has just started crashing on startup every time I try to open it out of the blue with no changes to anything in the browser. I've tried opening in troubleshooting mode, still crashes instantly. I've refreshed, revo uninstalled and cleaned everything firefox related off my system and reinstalled but still have the exact same issue with a fresh install.


I managed to get the crash log from the backed up folders when it reinstalled. Any suggestions?


crash.main.3

1670088662

fbd2ad10-c248-431b-b993-7088ce929a8d

{"AdapterDeviceID":"0x73df","AdapterDriverVersion":"31.0.12029.10015","AdapterSubsysID":"66011eae","AdapterVendorID":"0x1002","Add-ons":"formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:107.1.0,default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.2,addons-search-detection%40mozilla.com:2.0.0,wikipedia%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.3,amazon%40search.mozilla.org:1.9,ddg%40search.mozilla.org:1.1","AvailablePageFile":"30751068160","AvailablePhysicalMemory":"28039573504","AvailableVirtualMemory":"138522591469568","BackgroundTaskMode":"0","BlockedDllList":"","BuildID":"20221128144904","CPUMicrocodeVersion":"0x26","ContentSandboxCapable":"1","ContentSandboxLevel":"6","ContentSandboxWin32kState":"Win32k Lockdown enabled -- default value is true","CrashTime":"1670088662","DOMFissionEnabled":"1","DOMIPCEnabled":"1","ExperimentalFeatures":"devtools.inspector.compatibility.enabled","GPUProcessLaunchCount":"1","GPUProcessStatus":"Running","HeadlessMode":"0","InstallTime":"1669865234","LauncherProcessState":"0","MinidumpSha256Hash":"51bc9c70e924a438bf4b6828bcc83b340fd9cbd9b80b33bd22ad8138b8cd928a","Notes":"\nFP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ ","ProductID":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","ProductName":"Firefox","ReleaseChannel":"release","SafeMode":"0","SecondsSinceLastCrash":"8","ServerURL":"https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=107.0.1&buildid=20221128144904","StackTraces":{"crash_info":{"address":"0xffffffffffffffff","crashing_thread":0,"type":"EXCEPTION_ACCESS_VIOLATION_READ"},"modules":[{"base_addr":"0x7ffcca2e0000","code_id":"6384DBD073e4000","debug_file":"xul.pdb","debug_id":"04E5FCC92CEAEC1A4C4C44205044422E1","end_addr":"0x7ffcd16c4000","filename":"xul.dll","version":"107.0.1.8367"},{"base_addr":"0x7ffcf0780000","code_id":"6384DAA1222000","debug_file":"nss3.pdb","debug_id":"2F9F8CF8954FE95B4C4C44205044422E1","end_addr":"0x7ffcf09a2000","filename":"nss3.dll","version":"107.0.1.8367"},{"base_addr":"0x7ffcf0c40000","code_id":"6384DA8Ab6000","debug_file":"mozglue.pdb","debug_id":"F7711B5F440BC7E74C4C44205044422E1","end_addr":"0x7ffcf0cf6000","filename":"mozglue.dll","version":"107.0.1.8367"},{"base_addr":"0x7ffda5120000","code_id":"F5FC15A3111000","debug_file":"ucrtbase.pdb","debug_id":"A3F6745C6328B7866DD6274B30A35BA11","end_addr":"0x7ffda5231000","filename":"ucrtbase.dll","version":"10.0.22621.608"},{"base_addr":"0x7ffda6a10000","code_id":"2EE8ABD0c2000","debug_file":"kernel32.pdb","debug_id":"CFDB74A3879450D4C3ABDC9A45327D3F1","end_addr":"0x7ffda6ad2000","filename":"kernel32.dll","version":"10.0.22621.755"},{"base_addr":"0x7ffda7cf0000","code_id":"8A328C67214000","debug_file":"ntdll.pdb","debug_id":"49F757E05C19DD09795740D5F2B050E71","end_addr":"0x7ffda7f04000","filename":"ntdll.dll","version":"10.0.22621.755"}],"status":"OK","threads":[{"frames":[{"ip":"0x7ffcf08e7cc9","module_index":1,"trust":"context"},{"ip":"0x7ffcf08ad28e","module_index":1,"trust":"cfi"},{"ip":"0x7ffcf08b6890","module_index":1,"trust":"cfi"},{"ip":"0x7ffccb55cbc4","module_index":0,"trust":"cfi"},{"ip":"0x7ffcf0781497","module_index":1,"trust":"cfi"},{"ip":"0x7ffccbd65995","module_index":0,"trust":"cfi"},{"ip":"0x7ffccbaaa8c1","module_index":0,"trust":"cfi"},{"ip":"0x7ffccbaa89b4","module_index":0,"trust":"cfi"},{"ip":"0x7ffccacbb9ae","module_index":0,"trust":"cfi"},{"ip":"0x7ffcf098d4a7","module_index":1,"trust":"scan"},{"ip":"0x7ffda6a20bff","module_index":4,"trust":"scan"},{"ip":"0x7ffcca2ff2bd","module_index":0,"trust":"scan"},{"ip":"0x7ffccab24516","module_index":0,"trust":"cfi"},{"ip":"0x7ffcf07f03eb","module_index":1,"trust":"cfi"},{"ip":"0x7ffcf0808cd0","module_index":1,"trust":"cfi"},{"ip":"0x7ffda5149362","module_index":3,"trust":"cfi"},{"ip":"0x7ffda6a2244c","module_index":4,"trust":"cfi"},{"ip":"0x7ffcf0c5fb37","module_index":2,"trust":"cfi"},{"ip":"0x7ffda7d4dfb7","module_index":5,"trust":"cfi"}]}],"unloaded_modules":[{"base_addr":"0x7ffd91e20000","code_id":"C77C2A209000","end_addr":"0x7ffd91e29000","filename":"KBDUS.DLL"},{"base_addr":"0x7ffda2c20000","code_id":"1E5C1B5315000","end_addr":"0x7ffda2c35000","filename":"resourcepolicyclient.dll"}]},"StartupCrash":"0","StartupTime":"1670088660","SystemMemoryUsePercentage":"18","TelemetryEnvironment":"{\"build\":{\"applicationId\":\"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\",\"applicationName\":\"Firefox\",\"architecture\":\"x86-64\",\"buildId\":\"20221128144904\",\"version\":\"107.0.1\",\"vendor\":\"Mozilla\",\"displayVersion\":\"107.0.1\",\"platformVersion\":\"107.0.1\",\"xpcomAbi\":\"x86_64-msvc\",\"updaterAvailable\":true},\"partner\":{\"distributionId\":null,\"distributionVersion\":null,\"partnerId\":null,\"distributor\":null,\"distributorChannel\":null,\"partnerNames\":[]},\"system\":{\"memoryMB\":32628,\"virtualMaxMB\":134217728,\"cpu\":{\"extensions\":[\"hasMMX\",\"hasSSE\",\"hasSSE2\",\"hasSSE3\",\"hasSSSE3\",\"hasSSE4_1\",\"hasSSE4_2\",\"hasAVX\",\"hasAVX2\",\"hasAES\",\"hasUserCET\"]},\"os\":{\"name\":\"Windows_NT\",\"version\":\"10.0\",\"locale\":\"en-CA\",\"servicePackMajor\":0,\"servicePackMinor\":0,\"windowsBuildNumber\":22621,\"windowsUBR\":819},\"hdd\":{\"profile\":{\"model\":null,\"revision\":null,\"type\":null},\"binary\":{\"model\":null,\"revision\":null,\"type\":null},\"system\":{\"model\":null,\"revision\":null,\"type\":null}},\"gfx\":{\"D2DEnabled\":false,\"DWriteEnabled\":true,\"ContentBackend\":\"Skia\",\"Headless\":false,\"EmbeddedInFirefoxReality\":false,\"adapters\":[{\"description\":\"AMD Radeon RX 6700 XT\",\"vendorID\":\"0x1002\",\"deviceID\":\"0x73df\",\"subsysID\":\"66011eae\",\"RAM\":12272,\"driver\":\"aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 amdxn64 amdxx64 atidxx64 amdxn32 amdxx32 atidxx32 atiumdva atiumd6a\",\"driverVendor\":null,\"driverVersion\":\"31.0.12029.10015\",\"driverDate\":\"11-30-2022\",\"GPUActive\":true}],\"monitors\":[{\"screenWidth\":2560,\"screenHeight\":1440,\"refreshRate\":144,\"pseudoDisplay\":false},{\"screenWidth\":1920,\"screenHeight\":1080,\"refreshRate\":59,\"pseudoDisplay\":false}],\"features\":{\"compositor\":\"webrender\",\"hwCompositing\":{\"status\":\"available\"},\"gpuProcess\":{\"status\":\"available\"},\"wrQualified\":{\"status\":\"available\"},\"webrender\":{\"status\":\"available\"},\"wrCompositor\":{\"status\":\"available\"},\"wrSoftware\":{\"status\":\"available\"},\"openglCompositing\":{\"status\":\"unused\"},\"omtp\":{\"status\":\"unused\"},\"d3d11\":{\"status\":\"available\",\"version\":45312,\"warp\":false,\"textureSharing\":true,\"blocklisted\":false},\"d2d\":{\"status\":\"available\",\"version\":\"1.1\"}}},\"appleModelId\":null,\"hasWinPackageId\":false,\"sec\":{\"antivirus\":null,\"antispyware\":null,\"firewall\":null}},\"settings\":{\"blocklistEnabled\":true,\"e10sEnabled\":true,\"e10sMultiProcesses\":8,\"fissionEnabled\":true,\"telemetryEnabled\":false,\"locale\":\"en-CA\",\"intl\":{\"requestedLocales\":[\"en-CA\"],\"availableLocales\":[\"en-CA\",\"en-US\"],\"appLocales\":[\"en-CA\",\"en-US\"],\"systemLocales\":[\"en-CA\",\"en-US\"],\"regionalPrefsLocales\":[\"en-CA\"],\"acceptLanguages\":[\"en-CA\",\"en-US\",\"en\"]},\"update\":{\"channel\":\"release\",\"enabled\":true,\"autoDownload\":true,\"background\":true},\"userPrefs\":{\"app.shield.optoutstudies.enabled\":false,\"browser.fixup.alternate.enabled\":false,\"browser.search.region\":\"CA\",\"browser.search.widget.inNavBar\":false,\"browser.startup.page\":3,\"browser.urlbar.autoFill\":true,\"browser.urlbar.autoFill.adaptiveHistory.enabled\":false,\"browser.urlbar.dnsResolveSingleWordsAfterSearch\":0,\"browser.urlbar.quicksuggest.dataCollection.enabled\":false,\"browser.urlbar.showSearchSuggestionsFirst\":false,\"browser.urlbar.suggest.quicksuggest.nonsponsored\":false,\"browser.urlbar.suggest.quicksuggest.sponsored\":false,\"browser.urlbar.suggest.bestmatch\":true,\"network.trr.strict_native_fallback\":false,\"widget.content.allow-gtk-dark-theme\":false,\"widget.content.gtk-high-contrast.enabled\":true},\"sandbox\":{\"effectiveContentProcessLevel\":6,\"contentWin32kLockdownState\":15},\"launcherProcessState\":0,\"addonCompatibilityCheckEnabled\":true,\"isDefaultBrowser\":true,\"attribution\":{\"campaign\":\"%2528not%2Bset%2529\",\"content\":\"%2528not%2Bset%2529\",\"dltoken\":\"389c4ca0-1e37-48a4-801b-cba0149b78c1\",\"experiment\":\"%2528not%2Bset%2529\",\"medium\":\"referral\",\"source\":\"www.google.com\",\"ua\":\"chrome\",\"variation\":\"%2528not%2Bset%2529\"}},\"profile\":{\"creationDate\":19318,\"resetDate\":19329,\"firstUseDate\":19318},\"addons\":{\"activeAddons\":{\"formautofill@mozilla.org\":{\"version\":\"1.0.1\",\"scope\":1,\"type\":\"extension\",\"updateDay\":19324,\"isSystem\":true,\"isWebExtension\":true,\"multiprocessCompatible\":true,\"blocklisted\":false,\"description\":null,\"name\":\"Form Autofill\",\"userDisabled\":false,\"appDisabled\":false,\"foreignInstall\":false,\"hasBinaryComponents\":false,\"installDay\":19324},\"pictureinpicture@mozilla.org\":{\"version\":\"1.0.0\",\"scope\":1,\"type\":\"extension\",\"updateDay\":19324,\"isSystem\":true,\"isWebExtension\":true,\"multiprocessCompatible\":true,\"blocklisted\":false,\"description\":\"Fixes for web compatibility with Picture-in-Picture\",\"name\":\"Picture-In-Picture\",\"userDisabled\":false,\"appDisabled\":false,\"foreignInstall\":false,\"hasBinaryComponents\":false,\"installDay\":19324},\"screenshots@mozilla.org\":{\"version\":\"39.0.1\",\"scope\":1,\"type\":\"extension\",\"updateDay\":19324,\"isSystem\":true,\"isWebExtension\":true,\"multiprocessCompatible\":true,\"blocklisted\":false,\"description\":\"Take clips and screenshots from the Web and save them temporarily or permanently.\",\"name\":\"Firefox Screenshots\",\"userDisabled\":false,\"appDisabled\":false,\"foreignInstall\":false,\"hasBinaryComponents\":false,\"installDay\":19324},\"webcompat@mozilla.org\":{\"version\":\"107.1.0\",\"scope\":1,\"type\":\"extension\",\"updateDay\":19324,\"isSystem\":true,\"isWebExtension\":true,\"multiprocessCompatible\":true,\"blocklisted\":false,\"description\":\"Urgent post-release fixes for web compatibility.\",\"name\":\"Web Compatibility Interventions\",\"userDisabled\":false,\"appDisabled\":false,\"foreignInstall\":false,\"hasBinaryComponents\":false,\"installDay\":19324}},\"theme\":{\"id\":\"default-theme@mozilla.org\",\"blocklisted\":false,\"description\":\"Follow the operating system setting for buttons, menus, and windows.\",\"name\":\"System theme \u2014 auto\",\"userDisabled\":false,\"appDisabled\":false,\"version\":\"1.3\",\"scope\":4,\"foreignInstall\":false,\"hasBinaryComponents\":false,\"installDay\":19329,\"updateDay\":19329},\"activeGMPlugins\":{\"gmp-gmpopenh264\":{\"version\":null,\"userDisabled\":false,\"applyBackgroundUpdates\":1},\"gmp-widevinecdm\":{\"version\":null,\"userDisabled\":false,\"applyBackgroundUpdates\":1}}},\"experiments\":{\"bug-1802286-rollout-fix-webcompat-shim-breakage-release-103-107\":{\"branch\":\"active\",\"type\":\"normandy-prefrollout\",\"enrollmentId\":\"de776ac1-09f7-434c-8324-c9dcf025861f\"}},\"services\":{\"accountEnabled\":true,\"syncEnabled\":true}}","TelemetrySessionId":"31be4fe5-2196-44d6-ae7c-dcc324afe913","TotalPageFile":"39581507584","TotalPhysicalMemory":"34212798464","TotalVirtualMemory":"140737488224256","URL":"about:home","UptimeTS":"13.01168","Vendor":"Mozilla","Version":"107.0.1","Winsock_LSP":"Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 \n MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 \n MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 \n MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\\system32\\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 \n MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 \n MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 \n MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\\system32\\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 \n RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 \n MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a \n MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a","useragent_locale":"en-CA"}

Asked by rmetal 3 days ago

Last reply by rmetal 12 minutes ago

  • Solved

I can't Download any photo from by firefox

Hey! I can't Download any photo from right-click and => Save file as... When I press "Save file as..." there's no ant event or something, It's like Button but with out… (read more)

Hey! I can't Download any photo from right-click and => Save file as... When I press "Save file as..." there's no ant event or something, It's like Button but with out any action.

I use Ubuntu "Ubuntu 22.04.1 LTS" Firefox version 107.0.1

I need help please...

Asked by KUJI8 1 day ago

Answered by KUJI8 1 hour ago

  • Solved

Blocked from extracting canvas data because no user input was detected.

Hi, I'm using 0penlayers and with this online example : https://openlayers.org/en/latest/examples/export-map.html when clicking "Download PNG" button I get the following … (read more)

Hi, I'm using 0penlayers and with this online example : https://openlayers.org/en/latest/examples/export-map.html when clicking "Download PNG" button I get the following message in Firefox console : "Blocked https://openlayers.org/en/latest/examples/export-map.html from extracting canvas data because no user input was detected." And the image downloaded is incorrect. I have no Firefox user message asking for permission to canvas access. I'm using Firefox 107.0.1 (64 bits) Mozilla Firefox Snap for Ubuntu canonical-002-1.0

With Firefox on windows or android the example is working fine. On the example web page there is the javascript code using the canvas.

Bye !

Pierre.

Asked by ooioo1 4 hours ago

Answered by TyDraniu 2 hours ago

Comment sections

Comment section Wall Street Journal stopped working right in the middle of actively using it. Edge works fine. 107.0.1 64 bit. Very strange, happened as I was in the … (read more)

Comment section Wall Street Journal stopped working right in the middle of actively using it. Edge works fine.

107.0.1 64 bit. Very strange, happened as I was in the middle of using it.

Asked by vetbird 4 hours ago

keyboard shortcuts

Please provide easy to understand explanation layman style and respective steps in easy to follow instructions in layman style how to disable all and any keyboard shortcu… (read more)

Please provide easy to understand explanation layman style and respective steps in easy to follow instructions in layman style how to disable all and any keyboard shortcuts in Mozilla firefox, except refresh without using cache.

i want to use only refresh without using cache to be set up with F5 key and all and any other keyboard shortcuts to be fully disabled.

Asked by Diabolik 7 hours ago

Firefox not showing on volumemixer and not playing any sound.

Hello, my Firefox stopped playing sounds all of the sudden, I have tried most of the fixes on this site but nothing helps. I reset my pc to last week when the sound worke… (read more)

Hello, my Firefox stopped playing sounds all of the sudden, I have tried most of the fixes on this site but nothing helps. I reset my pc to last week when the sound worked but that did not help, so i am out of ideas and I would like to keep jusing the browser.

Thanks

Asked by Aid 1 day ago

Last reply by jonzn4SUSE 9 hours ago

IMDB page flickers only on Firefox but not on Chrome

IMDB page regularly flickers and breaks up only on Firefox but not on Chrome. Pressing the space or enter keys sometimes help but often doesn't and I need to reboot. … (read more)

IMDB page regularly flickers and breaks up only on Firefox but not on Chrome. Pressing the space or enter keys sometimes help but often doesn't and I need to reboot.

Asked by Haskel Levi 12 hours ago

Last reply by jonzn4SUSE 10 hours ago

My Yahoo mail

Hello all, just yesterday I noticed my Yahoo inbox was not fully loading and even when it finished loading, I have had the same few messages showing, a series of just gra… (read more)

Hello all, just yesterday I noticed my Yahoo inbox was not fully loading and even when it finished loading, I have had the same few messages showing, a series of just gray bars below that, no ads, etc. and will not allow me to delete or perform commands. When I check the box by an email it simply takes me to the email, as happens if I do so before it's fully finished loading. It is as if it is still trying to load somewhere in the ether land, since there is no indication on my toolbar that it's working. I've tried everything except removing it from Firefox. I thought it was my internet service but all is fine with other sites and Yahoo mail works fine on Safari. It's never happened before. Many thanks for your help.

Asked by josettedicarlo 1 day ago

Last reply by josettedicarlo 14 hours ago

  • Solved

Firefox UI Freezes in 107

The entire Firefox UI freezes frequently after updating to 107. The freezes occur while navigating to a page or shortly after (e.g. clicking a link or entering a search t… (read more)

The entire Firefox UI freezes frequently after updating to 107. The freezes occur while navigating to a page or shortly after (e.g. clicking a link or entering a search term into the search bar). The freezes last for about 2 to 10 seconds. During the freeze the entire UI is unresponsive and does not respond to any mouse or keyboard input. However, animations like the page loading spinner where the favicon is on the tab continue to move.

Asked by matthew.ickstadt 5 days ago

Answered by Terry 4 days ago

Websites fail to load after 5-20 seconds. Frequent restarts required to load any new information.

I've been running into this issue for several months now on Windows 10, currently using Firefox 1070.01 but has been occurring long before that. Only happens on my home P… (read more)

I've been running into this issue for several months now on Windows 10, currently using Firefox 1070.01 but has been occurring long before that. Only happens on my home PC, using identical accounts on my work PC is unaffected.

When opening a new window of Firefox, the home page and anything clicked within 5-20 seconds of the new window will load normally. After this brief window, all other loading will fail for an indeterminate amount of time, the bars will show filing but will not progress past 80% often resulting in connection error screens. Functionality will sometimes return, but closing and reopening Firefox is always a faster solution.

On this same PC, Edge and Chrome never fail to load pages, even directly alongside a failing Firefox load. This occurs 100% of the time on any webpage.

The same behavior can be observed after clearing my cache, removing all extensions and running the browser in safe mode. It has even continued after a fresh re-install of windows as well, but only ever on this PC and while connected to the internet via Ethernet.

I've replaced the Ethernet cable several times as well as swapping my motherboard, had my ISP swap my router and change the cabling that attaches my router. The issue does not persist over WiFi, but using WiFi only or swapping to it when needed is not an acceptable solution.

My ISP has been out here to test my connection on multiple occasions, no other online connectivity is effected as online games, online chat applications, as well as upload, download and ping monitors all return a stable connection with no interruptions. Only Firefox fails to load.

Would love to work with someone to get this solved. This issue has almost driven me back to Chrome

Asked by cole.morgan 17 hours ago

Last reply by cole.morgan 17 hours ago

XDR reporting excessive failed connections

I'm receiving an alert from Cortex XDR, that Firefox is attempting to connect to multiple unknown connections over a short period of time. I've had Cortex XDR installed f… (read more)

I'm receiving an alert from Cortex XDR, that Firefox is attempting to connect to multiple unknown connections over a short period of time. I've had Cortex XDR installed for over a year with no similar alerts, so I think something has changed recently. The following command is what it's flagging:

"\"C:\\Program Files\\Mozilla Firefox\\firefox.exe\" -contentproc --channel=\"26172.1.1434727046\\628648578\" -parentBuildID 20221110173214 -prefsHandle 2492 -prefMapHandle 2488 -prefsLen 35134 -prefMapSize 246036 -win32kLockedDown -appDir \"C:\\Program Files\\Mozilla Firefox\\browser\" - {79f67c07-73ef-4100-9816-3ba50906aa4a} 26172 \"\\\\.\\pipe\\gecko-crash-server-pipe.26172\" 2500 184ffa35558 socket",

This alert has appeared several times over the past week, so it's not just a one-off. Any idea what this command is doing?

Thank you.

Asked by 3m1l10 17 hours ago

Error message

Hi, for a weeks I´m having error messages from firefox. I have already updated windows and mozilla, restarted mozilla and my antivirus doesn´t detect any threat. What c… (read more)

Hi, for a weeks I´m having error messages from firefox.

I have already updated windows and mozilla, restarted mozilla and my antivirus doesn´t detect any threat.

What can I do?

thanks!

Asked by thraranduil 1 day ago

Last reply by cor-el 19 hours ago

Can't Download Any File from Mozilla Firefox (Ubuntu 22.04.1)

Hi! I have encountered this really annoying problem on my Firefox app. I give details below. I installed Mozilla Firefox on my freshly installed Ubuntu 22.04.1 LTS. I tri… (read more)

Hi!

I have encountered this really annoying problem on my Firefox app. I give details below. I installed Mozilla Firefox on my freshly installed Ubuntu 22.04.1 LTS. I tried installing it from Snap Store. However, when I tried saving an image from the web (or, truthfully, any other file chosen by the "Save As..." selection), nothing happened, again and again. I tried many things, including following relevant guides from the internet, but nothing changed. The Firefox version is the 107.0.1 (64-bit), a Mozilla Firefox Snap for Ubuntu canonical-002- 1.0. I, also, have to report some other things, as well. When tried installing the browser from the internet (I downloaded a compressed file, containing the executable), the same function seemed to work. I, now, use the executable to access Firefox. However, firstly, because other difficulties (not problems, but difficulties) arise and, secondly, because I'd really like ti use, mostly, snaps, I report this bug here requesting for help, as well.

Any helpful answer will be appreciated!

Thank you!

Asked by Elias Myserlis 2 days ago

Last reply by cor-el 19 hours ago

Framerate drops after update to 107 on machines with Intel integrated graphics

Since the update to Firefox 107.0 (now on 107.0.1) from 106.0.5 on two Intel-based Macs with Intel integrated graphics running Windows 7 (I know...) under Boot Camp, I'm … (read more)

Since the update to Firefox 107.0 (now on 107.0.1) from 106.0.5 on two Intel-based Macs with Intel integrated graphics running Windows 7 (I know...) under Boot Camp, I'm experiencing poor graphics performance in Firefox. I first noticed this when scrolling felt choppy and then subsequently on video playback (YouTube and other sites). Text input and other animations can also feel more laggy or jittery than previously.

This is very similar to what I first experienced when WebRender rolled out to these devices. At the time, I set gfx.webrender.force-disable=true. However, I believe that setting hasn't been heeded for several versions, so I was eventually using WebRender without issue. The release notes for 107 do not suggest that anything related to WebRender or compositing have changed, which makes this particularly baffling.

The amount of stutter is compounded after opening a second Firefox window (regular or Private Browsing).

I have tried Troubleshoot Mode with extensions disabled and disabling hardware acceleration, but the problem occurs in either mode (confirmed with about:support showing "WebRender" or "WebRender (software)" as appropriate).

I enabled gfx.webrender.debug.profiler=true to examine frame rates. Shortly after launching Firefox, frame rates remain around 60 fps and things feel smooth for a bit. However, the frame rate will periodically drop to about 22-31 fps for 5-10 seconds while playing a video or continuous animation without interaction. Viewing Task Manager for all users during this process does not show a notable spike in activity for other processes when the frame rate drops and overall CPU load is nominal.

Opening a second window causes the frame rate for all windows to drop to 30-31 fps maximum, which similarly periodically falls to 12-15 fps for a few seconds. It's clear that the target 60 fps is not maintained when more than one Firefox window is open. I had not checked the reported frame rate with a second window open in prior Firefox versions, so I do not know if this is a change, just that I hadn't observed an apparent degradation in regular use.

The two graphics cards in question for these two machines are: Intel HD Graphics 3000 Intel Iris Pro Graphics 5200 I believe both are updated with the last OEM (Apple) Boot Camp drivers for this hardware which, granted, are on the old side. I have not yet attempted later drivers directly from Intel, as I hadn't encountered issues until this recent Firefox update. I have not noticed an issue on my other machines running Firefox.

Any suggestions on restoring the graphics performance would be appreciated.

Asked by Peter 19 hours ago

citibank site won't work

The citibank site has not worked for a week or two. I get the following error: Bad Request Your browser sent a request that this server could not understand. Size of a r… (read more)

The citibank site has not worked for a week or two. I get the following error:

Bad Request

Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit

Asked by matthew61 1 day ago

Last reply by jonzn4SUSE 21 hours ago

  • Solved

Firefox insta-crashing on startup. Hanging on opening in troubleshoot mode, then crashing after 20 seconds.

Good evening. I'm seeking some help with an issue I'm having with Firefox. As stated above, Firefox insta-crashes on startup. Hangs on opening in troubleshoot mode, then … (read more)

Good evening. I'm seeking some help with an issue I'm having with Firefox.

As stated above, Firefox insta-crashes on startup. Hangs on opening in troubleshoot mode, then crashes after another 20 seconds and asks me to submit a report.

I believe this may have to do with the amount of tabs I had open when last using the browser. This morning I opened it up with about 7.8k tabs, and then closed it after adding another hundred. After trying to open the browser again, that's when the issues started. Until that point, the browser had been responsive and stable.

I've tried doing fresh installs of the browser and inserting the old data from the old profile, restoring to yesterday, and even trying without internet connection.

I have a Ryzen 5600X and 32GB of RAM, so I do not believe system resources are an issue.

Attached are some images. If any help could be provided, that'd be much appreciated.

Asked by Jon 2 days ago

Answered by cor-el 1 day ago