Firefox Community Forum

Hi,

Firefox version: 139.0.4 (64-bit) OS: Windows 11

I have been having issues where Firefox tab will just crash out for no reason it appears and it happens at random times and once the tab start to crash, and I restore it, it will crash again and again. The only way tog et out of the loop is to restart Firefox.

I have tried: Refreshing/Reset, Clearing Cache and History removing all themes, disabling extensions, disabling my anti virus. Turning off hardware acceleration didn't make any different.

I currently have 2 extensions enabled: uBlock Origin 1.64.0 and Bitwarden Password Manager 2025.5.0

In the about:Crashes I have reported them all and they seem to have the same type of reasons in the Raw data/Minidump which are: EXCEPTION_ACCESS_VIOLATION_WRITE EXCEPTION_ACCESS_VIOLATION_READ

Any help as to what to try next?

Gaz

Trying to download updates from Intel.com and as soon as I click the download button, Firefox just locks up and won't allow me to do anything. I have to basically shut down firfox through task manager to get the browser to work again. I have 139.04 which is the latest update for Firefox

A message to Mozilla if this is a bug how about fixing the problems that some people are having instead of consintration on implementing AI into Firefox as I want a browser that doesn't and isn't link to AI as many other people do as well as some if not most of us are sick to ther back teeth with everything having AI installed with in the programs.

As the title states, every time I try to zoom into a page using pinch and zoom with my touch-pad, firefox nightly crashes. However, if I try to zoom in using CTRL+ and CTRL-, it works just fine.

I have tried to disable hardware acceleration but it didnt help.

These are the logs which I obtained from the crash reporter: AdapterDeviceID: 0x46a8 AdapterDriverVendor: mesa/iris AdapterDriverVersion: 24.2.8.0 AdapterVendorID: 0x8086 AvailablePageFile: 1012457472 AvailablePhysicalMemory: 10165415936 AvailableSwapMemory: 2000678912 AvailableVirtualMemory: 12812111872 BackgroundTaskMode: 0 BuildID: 20250613160838 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 6 CrashTime: 1750302886 DOMFissionEnabled: 1 DOMIPCEnabled: 1 DesktopEnvironment: ubuntu:gnome EMCheckCompatibility: true EventLoopNestingLevel: 1 GpuSandboxLevel: 0 GraphicsCriticalError: |[0][GFX1-]: RenderCompositorSWGL failed mapping default framebuffer, no dt (t=148.335) GraphicsNumActiveRenderers: 2 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1749869266 IsWayland: 1 LastStartupWasCrash: 0 LinuxUnderMemoryPressure: 0 MozCrashReason: internal error: entered unreachable code NimbusEnrollments: upgrade-spotlight-rollout:treatment,fx-accounts-ping-release-rollout-2:control,disable-ads-startup-cache:control,desktop-nightly-show-relay-to-13501-logged-out-users:synthetic-control,desktop-credit-card-autofill-global-enablement-rollout-nightly:creditcard-enable,enable-enrollment-status-telemetry-in-firefox-desktop:control,desktop-address-autofill-india-nightly-rollout:control,fpp-screen-avail-hardware-concurrency-desktop:control,hide-descriptions-on-newtab-articles-fix-rollout:control Notes: Ubuntu Core 24FP(D10-L1000-W0000000-T01) WR? WR+ EGL? EGL- GL Context? GL Context+ WebGL? WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox RDDProcessStatus: Running ReleaseChannel: nightly SafeMode: 0 SecondsSinceLastCrash: 191 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1750302698 SubmittedFrom: Client Throttleable: 1 TotalPageFile: 18425405440 TotalPhysicalMemory: 16424726528 URL: about:newtab UptimeTS: 188.44815843 UtilityProcessStatus: Running Vendor: Mozilla Version: 141.0a1 useragent_locale: en-US

Any help or direction would be appreciated, Thanks!

Ran into an interesting bug with Firefox since installing the macOS26 Dev beta. Whenever I use command space to bring up spotlight, Firefox become unresponsive, the beach ball will spin. It will only happen if Firefox is in focus when I use spotlight, and only if I am signed into Firefox sync.

I am not sure of a way to help replicate this issue as it seems to only happen when signed with Sync, but I would be happy to provide additional if I can.

Started using Netscape and been with Firefox ever since it started. For the last few months, I find that my Draytek 2866Lac router randomly crashes and resets itself when I am using Firefox. I cannot pin it down to opening any particular website but it seems to be related to opening a new tab / link. I have FF set to open new tab automatically and no extensions (other than British English) are in use. Using FF, I can seldom go more than 5 -6 hours between resets. Not using FF, I have now managed 2 days constant uptime on the router - which is a fantastic change! Is there something peculiar with my system and any ideas how I can get stability again please?

1.The browser is closed 2.Looking at the task manager, there are still two browser processes (firefox.exe) present and they together take up about 3GB of memory 3.These two processes have no I/O reads and writes. 4.These two processes cannot be concluded. I've tried CMD, Powshell, XueTr, etc., but none of them can free up the memory space occupied by these two processes.

Why is Firefox crashing so often? What changed? Is there something I need to do to prevent his? Once or twice a week or sometimes a day, but It seems to crash when I am just in my Gmail, sometimes 4 or 5 times an hour. Is Chrome a better option?

Scenario.

Open Firefox on Ubuntu Arm64 (Snapdragon X Elite, Asus Vivobook S15).

Open any page with scrolling.

Try to scroll page via mouse-wheel

Result: Firefox crashes.

Hello, after the most recent Firefox update, and it doesn't happen with every web page but it seems to be most frequent on ones I have never visited, that I get a tab that says "Gah! Your tab just crashed". If I close the browser and reopen it, then reload the crashed tab from my recent History, it seems to work. Anyone else experiencing this (Win 10 Pro 64x desktop PC)?

Hello, I have a web application that can send a base64 data, it crashes in mswsock.dll when data is big than 3Mo. I don't face this issue on other browsers. Appreciate in advance your help.

OK let me start with this - I never thought that I would say this but I am truly beginning to truly HATE - I MEAN HATE FIREFOX AND MOZILLA. Here's why. For the past several months (4-6 months) I have been using a website and it crashes. The window that comes up after the crash states two things. #1, a crash log or report has been saved and sent. #2, Click here to re-establish connection to website. Now this has been going on as I have stated that this has been happening every time I use the website. NO ONE from Mozilla or Firefox has ever acknowledged receiving or trying to fix the crash log that is supposedly in your hands after the crash is reported. This has become really annoying. NOW, I have sent numerous email to Mozilla and Firefox asking for the help to solve this issue and what do I get ZIP, NADA, ZILCH as in NOTHING! Why is that - no one has time to deal with the crash logs that are supposedly being sent every time I get a crash?

Just a day or so ago I got an email from a Mozilla guy Wai Tse who said that he wouldn't do anything because he worked for Mozilla and not Firefox. He sent me a link that I opened and when I did it had MOZILLA AND FIREFOX everywhere. So now I am thinking WTF people - is this a personal thing? Am I not donating enough money to your calls for help and monthly to get a response to this issue that you are suppose to be getting information on everytime it crashes. I am giving up and trying to be nice and or patient with you since I have been ignored for months and months.

I'm sitting here thinking that once again I am just jerking off, no one cares no one is going to respond except for Wai Tse who can't take the time from his busy day and go one step beyond his or her job description and HELP.

Firefox indicated a new version was available and I installed it. After restarting the app, links will not connect and I receive this message.: Gah. Your tab just crashed. We can help!

Choose Restore This Tab or Restore All Crashed Tabs to reload the page/pages.

But nothing helps. I cannot reach most of the sites where I need to work.

Been a loyal Firefox user for years. At work, I have a Mac, running MacOS 12 (now). After the most recent update of 139 (The intel iMac was running 10.15 at the time), it crashes on startup. I get a flash of the starting website (just google home page) and then crash. I thought maybe it had left the OS behind, so I upgraded to MacOS 12. No difference. Downloaded 138, installed. Works fine ... until it auto updates again, then crash again. Tried to turn off auto-update, but I can't do it fast enough before it downloads the new update, causing it to be installed on restart .. then crash again. I have solved it for the moment by using an ESR version. 128. All good again. But why is this happening, and only with the latest update? Driving me crazy.

I just updated Firefox to Version 139.0.1 (64-bit) and now every time I try and use my webcam (specifically Google Meet since my job is remote), Firefox instantly crashes. I've tried deleting and reinstalling Firefox several times and it still will not work. I'm on MacOS Ventura 13.5.1. I really just need a permanent fix for this.

Submitted Crash Reports Report ID Date Submitted bp-28e075fd-226a-4a7c-bbeb-4066f0250119 19/01/2025, 12:16 pm View bp-ddcd262a-6efe-49db-b2fd-db21f0250119 19/01/2025, 12:16 pm View this happens at the most annoying time, I have submitted the crash reports as advised.

Firefox keeps randomly crashing and won't open, sometimes I can get 10 minutes before it returns to crashing all over again. Doesn't even OPEN troubleshoot mode, it just auto crashes.

My drivers are up to date, my windows are up to date, Firefox is up to date, Internet Security software is up to date.

I need this running ASAP for work, each crash report has a different code too which hurts.

First crash happened in the afternoon, yesterday. bp-6580ff2f-d79c-4472-89f6-542c60250604 4/06/2025, 5:15 pm

The rest are all today. bp-79fddad8-e05d-4376-884f-f81670250604 5/06/2025, 2:05 am bp-d3e94b00-0c80-4db1-94e0-9c1410250604 5/06/2025, 2:05 am bp-9191a616-31cc-44e0-83a0-5e0d20250604 5/06/2025, 2:05 am bp-18adbdcb-ea8a-44cd-b4a0-18c4e0250604 5/06/2025, 2:05 am bp-f27c149e-2355-4632-8d0e-28fcc0250604 5/06/2025, 2:05 am bp-cfc523e7-c87f-42ac-bd2e-ddea90250604 5/06/2025, 2:05 am bp-bcee28d7-140f-4ad2-846c-308750250604 5/06/2025, 2:05 am bp-500792c2-0995-4a9e-8e87-600ad0250604 5/06/2025, 2:07 am

I have been having this problem and it seems to be getting progressively worse, for a least a couple weeks now. When I first had it happen, I updated Firefox from 135 I believe to the current version, 139.01. I also checked to make sure Windows Update is completed/up to date. I've tried removing and reinstalling Firefox. I've restarted Firefox - a few times. I've restarted my computer - a few times. When I restart Firefox or my computer it will work for a very short time, but goes back to crashing. I have removed extensions. Restarted PC. But never got to try to see which extension it could be because tabs will start crashing again before I get a chance to. Also, I had a full Firefox crash tonight. Tabs worked a bit after that, but went back to crashing again. This is getting REALLY annoying! FIX IT PLEASE.

4 Images attached