Firefox Community Forum

When I have multiple tabs open, around the 6th tab, the entire computer freezes. I have to press the physical button to shut down and restart. This behavior started with the last Firefox update. It doesn't happen when I use Brave browser. What changed to cause this?

I'm running Mozilla Firefox for Linux Mint mint 100 - 1.0 version 141.0.3 (64 bit) on Linux Mint 22.1 Cinnamon. These are the latest versions of Mint and of Firefox for Mint.

When I brought Firefox up about a week ago, it presented me with a survey, results of which were sent to Firefox developers. They asked several multiple choice questions about features, but they didn't ask a very important question: Would you use Firefox more if it used less system memory? I currently use Google Chrome for about 2/3 of my web browsing because Firefox uses up too much system memory. I would prefer to use Firefox most of the time, but can't, since it bogs down when memory usage gets too high.

The survey should have included a text input box so users could enter any comments for the developers, and the survey did NOT do that.

So, after completing the survey, I was disappointed that I couldn't comment on the most important issue I have with Firefox. I would like the Firefox dev team to try get Firefox's use of system memory down. A short while ago, I opened 4 websites in Google Chrome, then opened the exact same 4 websites in Firefox. The attached shows the memory usage of each browser.

Dear Support Person,

Yesterday, after being notified that an upgrade was available, I executed the upgrade to version 152.0.

The upgrade completed successfully with my eight tabs populating on the left side along with a new tab showing all the features of the new upgrade.

I opened my Gmail tab and my Yahoo mail tab. Eventually, Firefox froze up, saying it was Not Responding. I looked at Task Manager and saw that Firefox was continuing to grab up memory. I ended the Firefox process in Task Manager.

I then opened it again and deleted all the tabs except for one. It continued to grab up memory.

I then opened it in Troubleshooting mode. It errored out, and I sent the report to Firefox support.

The only thing that has changed is the fact that I ran the upgrade to Firefox. Nothing else has changed.

Firefox has been my go-to browser for years. I am using Chrome as my access to the internet now, and cringe every time I go into it.

I hope and pray that you can bring my Firefox friend back to me.

I am anxiously looking forward to hearing from you.

Take care and God bless!

~ Kyle P.S. I just tried getting information from about:support. I was able to copy the raw data and then the application crashed. I sent the Crash Report to you folks. The raw data I pasted in the Troubleshooting Information box.

I always have multiple tabs open in my browser. Previously, I could easily open (and switch between) 20+ tabs (I have 16GB of RAM). Recently, after opening five tabs, the Task Manager shows 10-11GB of RAM (88-90%) in use! How can this be? I cleared the cache and history, but it didn't help. I installed several RAM cleaners, but none freed up the required amount. None of the five programs worked. Where does that 15GB of RAM go when I open Firefox? When will you finally implement something like Google Chrome—they free up RAM for active pages when inactive ones are opened. Maybe it's because I have so many inactive tabs that the RAM is disappearing? But I had just as many tabs before, some of them inactive, and fewer than 20 active ones, so I could easily open another 20. And now I can't even open five new ones. What's happening to the browser?! SOS!

I get screen tearing on videos or when i scroll on any website. Only happens on Firefox, I've tested Chrome, Edge, Opera.

https://streamable.com/80gxcm

Smooth Scrolling is Off. Hardware Acceleration is Off. I've tried toggling "gfx.font_rendering.directwrite.force-enabled" Firefox is up to date.

None of this has helped.

I normally use Firefox Developer Edition, version 127 because any later version always freezes my whole computer (probably because I'm using a 15-year old PC). Recently all my extensions became disabled. I'm now also unable to install any extension because it says "Installation aborted because the add-on appears to be corrupt". I found some instructions on Mozilla website about deleting compatibility.ini and extensions folder, but it didn't solve the issue. Now I'm stuck and confused as I suspect some of the extension files that should be in my Profile folder may not be there.

The simplest solution in this case would be to use the "Refresh Firefox" option which resets everything to default settings, but every time I do it my computer freezes until rebooted. Uninstalling and reinstalling manually is also not the way to go, because it retains all the settings.

I've tried installing the standard Firefox browser (v. 119) alongside the Developer Edition but the same issue is there as well.

I'm looking for an alternative way to get a clean Firefox install, so I can fix my extensions.

Additional info: - Your system specs? Windows 10 64-bit, 4 GB RAM, Pentium Dual-core, no GPU - Hardware acceleration? Disabled. - Using any mods? Yes, two. Geckium for Firefox, which always works fine. The recent issue started when I played around with Revert8Plus, but it initially worked without issues.

Hello For some reason most of the buttons in my toolbar have stopped working. When I first open Firefox they all work, then when I enter websites they stop working. The 'home' button still seems to work, but almost all others (such as the 'back' button etc) can't be selected. This is very frustrating. To note, I am not tech savvy at all.

Thank you in advance for your help.

Andrew

Firefox freezes when I try to sign into YouTube via Google. Becomes totally unresponsive and I have to close browser. It's the only site this happens on. I have cleared the cache and cookies, unchecked "Hardware Acceleration" and other recommendations from other posts. Please talk to me like I'm your Baby Boomer dad.

It takes almost a minute for my home page to come on after I click on My Firefox icon. That has only started happening in the last week or so. But . . . also . . . when I sign into my email account with my ID and complete password, even though I check the "stay signed in" box, that does not happen. I need to fully sign in each time, and that, too, time-wise is somehow related to the delay in getting my home page up. On several occasions I have gotten a message that Firefox is not responding. Thanks for any help you can give. I have Windows 11.

Using Google Voice became unusable. Firefox too slow. Had been running just fine up till maybe a month ago when I finally gave in and allowed Firefox to update. Not knowing if it was a Windows or other issue I stupidly did a Windows reset and lost all my installed programs (including Firefox). I did a fresh install of Firefox and manually reentered passwords and bookmarks.

Ran fine for a day or two and is now again unusable. Cleared cache and appears to work OK at the moment but still sluggish.

Finn

Hi, After updating to the latest version of Firefox on my laptop, I’ve noticed that the battery drains much faster than before. I haven’t changed any settings, but the browser seems to consume more power even with just a few tabs open.

I’ve already tried:

Restarting my laptop

Disabling unnecessary extensions

Clearing cache

But the issue is still there. Is there any specific setting or workaround to reduce battery usage in the new update?

Thanks in advance!

About two weeks ago, Firefox started randomly hanging and would stop responding. It wouldn't let me close the program and I always have to restart my system to resolve the problem. Sometimes it only takes a few minutes after restart before it hangs, other times it will be fine for hours.

I've tried multiple solutions I've found online, carefully following instructions: clearing cookies and cache, disabling all extensions, refreshing firefox, creating a new profile, deleting specific files within the Profiles folder, etc.

I've yet to make it more than four hours without the program hanging.

Any assistance or suggestions are greatly appreciated.

It seems that since the Version 141.0 update, initial startup of FF seems to take ve-e-e-ery long (approx 3-4 minutes).

The startup time/lag seems almost the same as it takes to restart after an update.

Anyone else experience this also? Thanks.

Been using Firefox for over a decade. But lately is has become so slow now. Often freezes up if more than two tabs are open or a website is in any way very complex. What settings and issues should I check? What has changed? I can run the same sites on Brave and Edge browsers with no issues or not nearly as slow and bogged down.

Hello Im using multiple firefox edition on my PC from beta dev to nightly, and recently in nightly and only nightly I've spotted strange issue that appears as window in window screenshot attached, outer x to close or maximize window does not work only the inner and mostly goes after F11 full screen and then return to normal. Troubleshoot mode and restart does not change or fix this.

Since this week's update of Firefox Developer edition when the browser is restarted tabs do not load until I reset the browser.

I suspect an add-on but have not been able to determine which one.

This is happening on multiple (3) physical computers.

I just started a new work role and haven't been able to find the time to troubleshooting of the issue myself.

This has been very disrupting and stressful.

Hi, I use a website called Slickdeals which has a lot of thumbnail photos showing the product on the homepage.

Firefox seems to have a problem with it where Chrome does not.

Scrolling fast throws it off...the screen turns white and I have to wait for the images to load. Also, the scrolling tends to get choppy while using my touchpad scroll.

I've tried disabling hardware acceleration, disabling smooth scrolling, and clearing cache/history.

Sometimes the cursor lags about a second from the arrow to the hand pointer on links to click.

I have fast FIOS internet and a laptop with 16 GB RAM.

Thanks!