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Download History won't save between sessions even after reinstalling

Hello, Firefox won't save my download history between sessions, history is set to remember. I tried doing the refresh on the installer and even reinstalling firefox and d… (read more)

Hello, Firefox won't save my download history between sessions, history is set to remember. I tried doing the refresh on the installer and even reinstalling firefox and deleting all mozilla folders in %localappdata% and %appdata% before reinstalling. it just forgets all downloads once I close firefox.



Video Link

Asked by Daroka 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Archived

"Customer not provided" error leads to site lockout

I have a site where I have a valid login and password. I can login in Edge and FF Private Window, but in FF I get the attached message. Coninued tries gets me locked out … (read more)

I have a site where I have a valid login and password. I can login in Edge and FF Private Window, but in FF I get the attached message. Coninued tries gets me locked out for 24 hours.

I have whitelisted the site. Cleared caches and cookies, etc.

What does this mean and how can I fix it?

Thanks!

Asked by in4m8n 1 year ago

Last reply by in4m8n 1 year ago

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  • Archived

Translations

How come FF translates sites in tiny, irrelevant languages like Bulgarian, but not from major languages like Chinese and Arabic?!? I wish I could dump Edge, but this FF d… (read more)

How come FF translates sites in tiny, irrelevant languages like Bulgarian, but not from major languages like Chinese and Arabic?!?

I wish I could dump Edge, but this FF deficit forces me to keep Edge on my computer...

Asked by kdb48 1 year ago

Last reply by Paul 1 year ago

  • Archived

Months of bookmarks lost

Today randomly i noticed that my bookmark bar is waaay shorter out of the blue, i didn't change or adjust anything, all i do is the updates from mozilla that's all, it wa… (read more)

Today randomly i noticed that my bookmark bar is waaay shorter out of the blue, i didn't change or adjust anything, all i do is the updates from mozilla that's all, it was all music it really saddens me because atm it's lost forever, i hope somebody can help me (i don't know since when it disappered i literally just noticed it right now ...)

Asked by georgiy-tarasov 8 months ago

Last reply by georgiy-tarasov 8 months ago

  • Archived

firefox version 129 continues to not play HD amazon prime videos

As noted by others about recently-prior versions of Firefox, version 129 ALSO fails to play videos (on Amazon Prime) at HD even though other browsers, Chrome and Edge as … (read more)

As noted by others about recently-prior versions of Firefox, version 129 ALSO fails to play videos (on Amazon Prime) at HD even though other browsers, Chrome and Edge as examples, work perfectly well. This problem MAY have started with a fairly recent version of Firefox (like 127 or 128). See the post right here by another user, earlier Firefox version, with the EXACT same problem:

https://support.mozilla.org/en-US/que.../1455729

Asked by YetAnotherUser 1 year ago

Last reply by arugula 1 year ago

  • Archived

Firefox is creating cookies.sqlite.bak file when i enter twitch.tv

Hi, Today I discovered that firefox has logged me out of every site. I checked the cookies and there were cookies.sqlite and cookies.sqlite.bak. When I delete the newly … (read more)

Hi, Today I discovered that firefox has logged me out of every site. I checked the cookies and there were cookies.sqlite and cookies.sqlite.bak. When I delete the newly created cookies.sqlite and rename cookies.sqlite.bak to cookies.sqlite, I am logged back in to all sites and everything works fine. I notice that the cookies.sqlite.bak file is created when I go to twitch.tv. Can I check what is causing this problem and fix it somehow? I've already tried deleting the cookies just from the twitch.tv site, but that doesn't help.

Asked by ffyyyyyy 1 year ago

Last reply by ffyyyyyy 1 year ago

  • Solved

Cannot log in to Outlook from Firefox (only)

Since latest upgrade (1/16/2026) I cannot log in to Outlook email. This is specific to Firefox 147.0.1 (Chrome and Pop Peeper logins to Outlook work fine). I tried cleari… (read more)

Since latest upgrade (1/16/2026) I cannot log in to Outlook email. This is specific to Firefox 147.0.1 (Chrome and Pop Peeper logins to Outlook work fine). I tried clearing cache, updating, restarting, rebooting, trouble-shooting mode, private window etc. to no avail. I get 400 error from Outlook.

Asked by webmjmweb 1 month ago

Answered by jonzn4SUSE 1 month ago

  • Archived

Can't Get Xfinity Billing Page To Load

I can login into Xfinity email, but not into the billing section. I've attached three printscreen errors. The 1st is a handshake error as seen in top address bar. The sec… (read more)

I can login into Xfinity email, but not into the billing section. I've attached three printscreen errors. The 1st is a handshake error as seen in top address bar. The second is a Access Denied error and the third is a "waiting for bat.bing.com"(a tracking cookie)error that can be seen in bottom, left hand corner.

I reached out to Xfinity tech support and was told to try a different browser. I tried DuckDuckGo and that did work and let me login and pay my bill. I told the tech that I would still rather keep on using Firefox. He said "that's something that you would need to take up with Firefox since we now know the issue is with their browser"

How do I get this issue resolved so that I can keep using Firefox as I have for many years now?

Note: Already tried clearing cookies and browsing history with no difference.

Asked by simpleman2 1 year ago

Last reply by simpleman2 12 months ago

  • Archived

Min-max-close buttons hidden

If I don't use the custom adjustments in my Chrome css, seven buttons on that right side of the menubar are hidden, including the min-max close buttons. This is problemat… (read more)

If I don't use the custom adjustments in my Chrome css, seven buttons on that right side of the menubar are hidden, including the min-max close buttons.

This is problematic when I'm troubleshooting Firefox, and the css is disabled. If I want to close or take the browser out of max mode, I must move those buttons to the navbar, which has no such restriction accommodating those buttons, not to mention why is it necessary for that min-max close trio to monopolize 20% of the menubar. Waste of space. Inefficient.

I'm also curious why must that frame at the top of this sites pages remains persistent, and follows the user down the page, so that when you're composing, and accidentally (and all to often) touch one of those links, it get superimposed over the message, and you must move the cursor to the bottom of the page get rid of it. Not to mention, that frame shrinks the working area of the page about 30% vertically.

I mean, once you have already navigated to the destination page, and you're composing, how often/likely are you going to need to access that area?

Asked by noel_envode 7 months ago

Last reply by sundj30 2 months ago

  • Archived

Firefox freezes with sandboxie.

Hi! This is an old question, but now over the time i can be more specific with this problem. What i know now in windows 10: - with firefox ESR sandboxie works fine all… (read more)

Hi!


This is an old question, but now over the time i can be more specific with this problem. What i know now in windows 10: - with firefox ESR sandboxie works fine all the time (now I use v 115.8.0); - with current firefox (v123) what happens is, after install current version, every time i open firefox, it works fine, but if i select "pause forcing programs", to change something in firefox, this means open firefox without sandboxie, now the first time i open firefox again sandboxie, it´s freeze, and can´t use for this moment now firefox sandboxie. Only works without sandboxie.

Thanks in advance.

Asked by dfgds dff 2 years ago

Last reply by zeroknight 1 year ago

  • Archived

Update to beta prompt

Fx 124.0 Why am I getting these notifications? I have the latest version, but this prompt not only asks me to update, but there's no mention that it will install the beta… (read more)

Fx 124.0

Why am I getting these notifications? I have the latest version, but this prompt not only asks me to update, but there's no mention that it will install the beta 125.0 beta 1

Asked by noel_envode 1 year ago

Last reply by cor-el 1 year ago

  • Solved

Restoring Firefox bookmarks

Mozillers, I depend heavily in my environmental and other work on Firefox and am grateful for its ability to restore previous tabs when my laptop, not infrequently, stops… (read more)

Mozillers,

I depend heavily in my environmental and other work on Firefox and am grateful for its ability to restore previous tabs when my laptop, not infrequently, stops working abruptly.

Now the much-used bookmarks have disappeared. A search site states promisingly:

"To restore Firefox bookmarks, use the built-in backup feature by going to Menu > Bookmarks > Manage Bookmarks > Import & Backup > Restore, then select a dated backup or a manual file (like a JSON backup) to bring back lost bookmarks..."

But my Firefox's Bookmarks drop-down menu has no Manage Bookmarks option. PLEASE, what must I do?

Elsewhere I managed to find this file which apparently contains recent bookmarks:

"C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\unk14jlv.default-release-1647366062305\bookmarkbackups\bookmarks-2025-12-26_95_4IdGtYxezJpwuH1UIiT1bRwe1K6bcGO8rv0mqa9rUWU=.jsonlz4"

But attempting to open it with Applications\firefox.exe (default) accomplishes nothing.

FOOL-proof instructions would be wonderful. Thank you.

Asked by AntonioLambe 2 months ago

Answered by AntonioLambe 2 months ago

  • Solved

Adress bar

How to remove google search from the address bar on the right????? I want to find my most visited websites in the address bar without any unnecessary actions!!! … (read more)

How to remove google search from the address bar on the right?????

I want to find my most visited websites in the address bar without any unnecessary actions!!!

Asked by raivis.kurcins 1 month ago

Answered by solvingpuzzles 3 weeks ago

Изменить цвет выделения строки в панели "закладки"

Сегодня обновил Mozilla FireFox до версии 146.0 (64-разрядный). После обновления в панели "закладки" (cntrl+B) появился ненужный мне цвет выделения только что открытой м… (read more)

Сегодня обновил Mozilla FireFox до версии 146.0 (64-разрядный). После обновления в панели "закладки" (cntrl+B) появился ненужный мне цвет выделения только что открытой мною вкладки (смотри скриншот). Как поменять данный цвет на менее контрастный ? У меня включена "темная тема", цвет выделения - ядовито-голубой. Хочу изменить его на другой более мягкий цвет. Как это я могу сделать?

Today I updated Mozilla Firefox to version 146.0 (64-bit). After the update, the highlight color of the tab I just opened appeared in the bookmarks bar (Cntrl+B) in an unwanted way (see screenshot). How can I change this color to a less contrasting one? I have the "dark theme" enabled, and the highlight color is a bright blue. I want to change it to a softer color. How can I do this?

Asked by Лапин Денис 3 months ago

Last reply by Лапин Денис 1 week ago

Many problems with BOOKMARKS in FF in last few days. Can anyone help??

Hi, whoever may read this ... I asked friendly & helpful volunteer @jscher2000 a couple of days ago about the Strange Case of the Disappearing Bookmarks that suddenly… (read more)

Hi, whoever may read this ...

I asked friendly & helpful volunteer @jscher2000 a couple of days ago about the Strange Case of the Disappearing Bookmarks that suddenly befell me in FF last week.

Last night, the Bookmarks came back - or came back in part, so to speak. ~ ~ There are outstanding problems. I hope these too resolve themselves or can be resolved in the near future, as it is a bit debilitating.

So, what are my current issues/problems with Bkmrks in FF?

1) Can't search my Bookmarks any more.

I enter a search term in the Bkmrks Search box (whether all Bookmarks or a defined subsection/folder I have made) - never a response but blank (though I know that term is among bookmarks somewhere) - and then, the content list of that sub-folder of my Bookmarks even goes blank when I search there. (That content list returns when I click on another folder and back to that one, but that's not much consolation.)

2) Problem adding any new Bookmarks.

Though the "Bookmarks Star" lights up when I try to add a new Bkmrk - suggesting it has been saved - the new saves are nowhere visible among "Bookmarks". Not under the folder I chose to save them to (or tried), nor anywhere else I can see under Bookmarks, such as in the general folder.

3) Can't even Export Bookmarks any more - as html or in any other format.

I go to Manage Bookmarks, etc., and click "Export as html" ,,, nothing happens. There is no trace of an exported html or other file at the location where I decided to save the file.

(To explain what may be obvious: the point of the (attempted) Exportation on this occasion is to (try to) investigate, access the saved Bookmarks, retrieve the sites, etc.)

Can anyone help - or maybe offer solace that FF might fix itself or be fixed in the near future? Like I said, it's a bit debilitating for work, research and entertainment alike.

I should perhaps add that I prefer to use a laptop (HP) where possible.

Best wishes

Peter Shaw London

Asked by pcshawuk 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

  • Solved
  • Archived

Wont load Death Records

West Virginia has a website to download old death certificates, but they wont load. There's nothing but a blank page. I'm not positive that it's a Firefox problem, as a … (read more)

West Virginia has a website to download old death certificates, but they wont load. There's nothing but a blank page. I'm not positive that it's a Firefox problem, as a friend of mine who uses IE cant load them either, however, she CAN load them on her Tablet. As a historian, I really need to get these records for my research, so I was wondering if someone could go to the site and see of the records appear for them to be downloaded. This is a direct link to one of the records:

link text

While this is the main page were you enter the name you are looking for: link text

If you discover anything, please let me know. Thanks!

Asked by wvsky 2 years ago

Answered by wvsky 2 years ago

  • Archived

window.close() is not working

SLES 15.5 QU2 in Mozilla Firefox 115.8.0esr was not supporting window.close() even i added user_pref("dom.allow_scripts_to_close_windows", true); in user.js and prefs.js… (read more)

SLES 15.5 QU2 in Mozilla Firefox 115.8.0esr was not supporting window.close() even i added user_pref("dom.allow_scripts_to_close_windows", true); in user.js and prefs.js

Asked by Venkataiah ch 1 year ago

Last reply by Venkataiah ch 1 year ago