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Unable to connect to valid sites.

Why do I get a message that my Administrator is controlling my access when I AM THE ADMINISTRATOR AND ONLY USER? I used to get this on my Win 10 PC and now on Win 11! I d… (read more)

Why do I get a message that my Administrator is controlling my access when I AM THE ADMINISTRATOR AND ONLY USER? I used to get this on my Win 10 PC and now on Win 11! I don't know how to change settings on Malwarebytes. I got a suggestion to change the setting to use DNS over HTTPS, but it's already set there.

Asked by BTINAZ 3 months ago

Last reply by BTINAZ 3 months ago

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CloudFlare blocking all sites

Since your last upgrade, I have been able to get into any sites using CloudFlare security. Prior to that I had no problems at all. I have tried closing extensions and or … (read more)

Since your last upgrade, I have been able to get into any sites using CloudFlare security. Prior to that I had no problems at all. I have tried closing extensions and or clearing cookies. I especially want access to my banking account. How can I disable whatever was added to effect CloudFlare? CloudFlare either continues to cycle, or gives an error message.

Asked by scaulineau 7 months ago

Last reply by Skragnon 4 months ago

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cache entry contains virus

One specific cache entry always contains a trojan virus everytime I run an anti virus check. I can't say where this cache comes from as it appears even if I don't open a … (read more)

One specific cache entry always contains a trojan virus everytime I run an anti virus check. I can't say where this cache comes from as it appears even if I don't open a single new website. I delete it but it appears everytime I use the Browser again, even multiple times during one session. It is always the same entry code. Is there a way to block a specific cache entry or at least to discern where it originates?

Asked by koljahaerdrich 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

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My browser is being managed by "my organization"

I wasn't quite sure what topic to put my question in, but I have the following problem: I recently went into my browser settings and saw this(I attached screenshot). what… (read more)

I wasn't quite sure what topic to put my question in, but I have the following problem: I recently went into my browser settings and saw this(I attached screenshot). what does this mean? my browser shouldn't be managed by any organization, because it's my personal computer... I thought it might be because of the vpn, but I already uninstalled vpn, but that didn't help.

Asked by veronica.verbenna 9 months ago

Last reply by TyDraniu 8 months ago

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Unable to configure Firefox on Mac with provisioning profile

I'm trying to configure Firefox on Mac using our MDM. The goal is ultimately to control a bunch of settings, but I'm trying to start simple by just installing the 1Passwo… (read more)

I'm trying to configure Firefox on Mac using our MDM. The goal is ultimately to control a bunch of settings, but I'm trying to start simple by just installing the 1Password extension.

When I deploy this .mobileconfig file, nothing seems to happen to Firefox. I made this by following the example at https://github.com/mozilla/policy-templates/blob/master/mac/org.mozilla.firefox.plist but it doesn't seem to work and I am not sure how to debug.

<plist version="1.0"> <dict> <key>PayloadContent</key> <array> <dict> <key>PayloadContent</key> <dict> <key>org.mozilla.firefox</key> <dict> <key>Forced</key> <array> <dict> <key>EnterprisePoliciesEnabled</key> <true/> <key>Extensions</key> <dict> <key>Install</key> <array> <string>https://addons.mozilla.org/firefox/downloads/latest/1password-x-password-manager/latest.xpi</string> </array> </dict> <key>PasswordManagerEnabled</key> <false/> <key>ExtensionUpdate</key> <true/> </dict> </array> </dict> </dict> <key>PayloadEnabled</key> <true/> <key>PayloadIdentifier</key> <string>e441f671-148a-4039-a45d-12514e6d92b2</string> <key>PayloadType</key> <string>com.apple.ManagedClient.preferences</string> <key>PayloadUUID</key> <string>e441f671-148a-4039-a45d-12514e6d92b2</string> <key>PayloadVersion</key> <integer>1</integer> </dict> </array> <key>PayloadDescription</key> <string>Installs the 1Password Firefox extension for ease of use.</string> <key>PayloadDisplayName</key> <string>1Password Firefox Extension</string> <key>PayloadIdentifier</key> <string>77dc9f8b-aaee-4f91-93ba-30b81cc6a31b</string> <key>PayloadOrganization</key> <string>Exogee</string> <key>PayloadRemovalDisallowed</key> <true/> <key>PayloadScope</key> <string>System</string> <key>PayloadType</key> <string>Configuration</string> <key>PayloadUUID</key> <string>77dc9f8b-aaee-4f91-93ba-30b81cc6a31b</string> <key>PayloadVersion</key> <integer>1</integer> </dict> </plist>

Asked by Kevin Brown 8 months ago

Last reply by Kevin Brown 8 months ago

  • Solved

History and bookmarks are missing

Near the top of the Firefox page is displayed: "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. … (read more)

Near the top of the Firefox page is displayed:

"The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can caused this problem".

How do I resolve this problem?

Asked by gcotterl 2 weeks ago

Answered by Agent virtuel 2 weeks ago

  • Solved

Addition of AvastAntitrack to Mozilla...

Hello, I'm an avid user and supporter of Mozilla Firefox. But I installed AVAST as an additional protection tool...and I have just subscribed today to Avast Antitrack to … (read more)

Hello, I'm an avid user and supporter of Mozilla Firefox. But I installed AVAST as an additional protection tool...and I have just subscribed today to Avast Antitrack to avoid being tracked and hacked. But, to enable AntiTrack, I'm now prompted to add it to Firefox !? Before any action, I'd like to know that this will be efficient and safe : can you confirm that this is compatible with Firefox's proper operation? Thank you, P.Huens.

Asked by Patrick Huens 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

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  • Archived

Please offer a REAL search engine!! Something truely indepent of paid content at the top

Please offer a REAL search engine!!! Not this garbage paid content at the top of every search: Wokepedia, Snopes, msm fake new, etc.. People are figuring out how this … (read more)

Please offer a REAL search engine!!!

Not this garbage paid content at the top of every search: Wokepedia, Snopes, msm fake new, etc.. People are figuring out how this content makes it to the top of EVERY search, and we're not BUYING IT!!! People are leave Google /YourCensored Tube owing to their censorship and pushing billionaire globalist narratives.

Companies like Rumble & X are the future! MAKE an open source, truly privacy minded search engine or PREPARE TO GO OUT OF BUSINESS. Because people are asking for it everywhere, notably on X!!!

No more FAKE msm news stories. All the search engines offered on FireFox Suck! DuckDuck GO used to be good, but now it's like all the rest.

Yandex looks to be one of the better options right now, but people are asking Elon Musk to do a real search engine.

Asked by tmd_dunn 10 months ago

Last reply by tmd_dunn 10 months ago

  • Solved

Bitdefender is suddenly preventing me visiting sites that I usually visit, especially a current Christmas Santa letter site that I need to complete and send.

I know the sites are secure (unless something is happening that I don't know about). I just want to get onto them, especially the Christmas site. Is it to do with Bitde… (read more)

I know the sites are secure (unless something is happening that I don't know about). I just want to get onto them, especially the Christmas site. Is it to do with Bitdefender?? I hope someone can help as the letter I want to write is getting time sensitive.

Asked by Linuss47 1 week ago

Answered by Linuss47 1 week ago

  • Archived

settings are locked

Firefox is locked by this:"Your browser is being managed by your organization." I have No Organisation. I am a private user! How do I unlock it? as nothing seems work! … (read more)

Firefox is locked by this:"Your browser is being managed by your organization." I have No Organisation. I am a private user! How do I unlock it? as nothing seems work!

Asked by Birger Abrahamsen 7 months ago

Last reply by James (doing minimal support) 7 months ago

  • Archived

New desktop version

You are fools. With the new desktop version you destroyed all my settings, all the sites I have remembered for years, without asking me if I wanted it because you turn o… (read more)

You are fools. With the new desktop version you destroyed all my settings, all the sites I have remembered for years, without asking me if I wanted it because you turn off all my extension. You shameless idiots, you have destroyed all my years of work. And now I have an empty Firefox. Since it is empty, I will never work with you again, because I do not know what you fools can do, and you do not even ask me. I will switch to a new, smarter browser.

Asked by Ruki Rule 7 months ago

Last reply by TechHorse 7 months ago

  • Solved
  • Archived

On Startup FF makes TCP connections to inappropriate website

I was tracing some network activity for an unrelated issue and noticed that when FF starts up it immediately makes multiple TCP connections to livejasmin.com. I have thi… (read more)

I was tracing some network activity for an unrelated issue and noticed that when FF starts up it immediately makes multiple TCP connections to livejasmin.com. I have this site blocked by the Windows Firewall and have the host file direct it to 127.0.0.1 so nothing is actually going in or out, but why is FF doing this and how can I fix whatever was done to enable this happening?

I have cleared all cookies and cache, and disabled all addons, and even started in safe mode, but regardless of what I do the very 1st connections that FF makes are always to livejasmin.com, which is obviously not a legit place for FF to be doing any of its routine updates or optimization tasks. My home page is https://google.com and the livejasmin.com connections appear before the 1st attempt to connect to google so this is clearly something malicious that found a way to get into FF early in the startup process.

I have also run 2 different scans tools on the entire computer and both found nothing. I have reviewed all the running processes and do not see anything suspicious either. I do not see this issue with Chrome or Edge, just FF which is my primary browser. All browsers are updated to the latest version as well as the WIN10 OS.

I have also removed my profile and started FF up without the profile, and I noticed the livejasmin.com connections again while the FF "your profile cannot be found" error message popped up. When I had FF make a new profile and set it as the default the same connections to livejasmin.com were made when I restarted FF with the new profile. So it is not tied to my profile.

Asked by firefox3080 7 months ago

Answered by jscher2000 - Support Volunteer 7 months ago

  • Solved
  • Archived

AI chatbot custom prompts / textbox field as in screenshot

Hello I was reading this article: https://support.mozilla.org/en-US/kb/ai-chatbot In the section: "Select text to see suggested prompts" there is a screenshot which sh… (read more)

Hello

I was reading this article: https://support.mozilla.org/en-US/kb/ai-chatbot

In the section: "Select text to see suggested prompts" there is a screenshot which shows pre-written prompts and a textbox from the shortcut for AI prompts menu. Is it possible to have custom promts which are added to this menu?

Thanks

Best

Noah

Asked by noah18 11 months ago

Answered by TyDraniu 11 months ago

  • Solved
  • Archived

Can't sign in to bellsouth.net/att.net email

OK, this is getting to the point where I no longer want to use Firefox. I have had trouble in the past where if I went on Edge for some reason and logged in to my email, … (read more)

OK, this is getting to the point where I no longer want to use Firefox. I have had trouble in the past where if I went on Edge for some reason and logged in to my email, when I returned to Firefox I was logged out of all my Yahoo powered email accounts. When trying to log on I would receive the attached message and it would take hours, and sometimes days to be able to log on. Even when I was logged on to my main mail account, I would not be able to log on to the other two accounts. The last time this happened is when I realized it coincided with me logging into my email on Edge, so I have not logged into my email using Edge since then. Unfortunately that was just a coincidence, because it happened today and I hadn't been on Edge since I posted my previous question in February.

I am always logged into all three accounts, but since this happened two months ago, I only logged into my main account and one other on Firefox, but I have only accessed the main account since logging in to both of them. I only accessed the other two accounts on my phone, which was fine, but I sent my phone to get the fingerprint sensor repaired so I'm using my wife's old iphone now. Don't get me started on how this phone sucks, but I needed to access one of the other accounts today and I don't have either of them set up on the Yahoo app, and I didn't want to take the time to set up the one now when my phone should be back in my hands in a couple of days. I came in the house and fired up my computer again opened my email and switched to the account I needed and surprise! I was logged in. I did what I needed to do and tried to switch back to my main email when surprise again! I received that same dreaded message.

I have been trying to log in to my account on and off for about five hours now, and I'm about to toss my notebook across the room. That would leave me without a PC though, so I am forced to use Edge, but for how long? I have posted on Mozilla support many times in the past for different things, but I have never actually had anyone from Mozilla provide an answer to any of my issues. Is that because this is only a community forum? Does anyone that works for Mozilla or Firefox actually access this forum and see these questions? If it's only a community forum, where do I get post my issue to be able to receive answers from the people that make Firefox work? My last post in February had 17 views, seven others that have the same issue, (so I'm not the only one), and no replies other than my posts adding content because you can't edit your original post. Evidently the people that have an answer to my problems haven't seen it.

Maybe I selected the wrong topic? I don't remember what topic I selected two months ago, but I selected passwords and sign in today, so hopefully it's not the same topic and maybe I'll receive some input this time.

Thanks in advance.

Asked by Autotech1 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

  • Archived

all of my open tabs are gone after i relaunch firefox

Hello, Today i launch Firefox and all of my previously opened tabs where gone. Firefox launched with new tab and none of my tabs where there. How can i restore all of my … (read more)

Hello, Today i launch Firefox and all of my previously opened tabs where gone. Firefox launched with new tab and none of my tabs where there. How can i restore all of my tabs and why this is happening, what is the reason for that? Thank you in advance.

Best Regards to all of your team and Happy Holidays.


Metodi

Asked by spawn_neo 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago