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Lost multiple firefox windows, and tabs, after doing REFRESH, and after CRASH. Is my profile, sessionstore gone?

Firefox was hanging up. I got frustrated and I ended the session using task manager. On restart my windows came back, but the tabs were missing the page information. I en… (read more)

Firefox was hanging up. I got frustrated and I ended the session using task manager. On restart my windows came back, but the tabs were missing the page information. I ended the firefox session again, and did a restart of windows for good measure, hoping to get everything restored.

Then, when windows restarted, I restarted firefox, and I was presented two options - SAFE MODE, or REFRESH. I did SAFE MODE. Things looked ok, so I ended that session, and tried restarting again, hoping to restart normally, without SAFE MODE on. I got the same two options again - SAFE MODE or REFRESH. So, I thought REFRESH would get me back to my prior session. Nope. That reloaded a bunch of things, like bookmarks, etc. and gave me a new session.

So, I looked under the three line menu. No ability to RESTORE PREVIOUS SESSION!

I also looked in my profile as found in ABOUT:SUPPORT - PROFILE FOLDER, and in my SESSIONSTORE-BACKUPS folder in my profile folder my RECOVERY.baklz4, and my RECOVERY.jsonlz4 have todays date as DATE MODIFIED, but only are 33kb each - way to small for the hundreds of tabs I had open in multiple windows - I believe.

So, do I have any other recovery session folders available that I might be able to use?

Asked by mnalep 1 year ago

Last reply by AMAN ARYAN 1 year ago

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  • Archived

Attempting to seach for a bookmark (in Firefox Library) causes "not responding" message, altho search is completed in 8 minutes. Help?

Hi...Every time I attempt to search for a bookmark by clicking "show your bookmarks" (or Ctrl/shift/b), then selecting "all bookmarks", then attempting to type something … (read more)

Hi...Every time I attempt to search for a bookmark by clicking "show your bookmarks" (or Ctrl/shift/b), then selecting "all bookmarks", then attempting to type something in the search box, it freezes...and just allows me to press enter, it then turns the "x" in the top right red, and gives a "Not responding" message next to Library(in the top left)..I can still click the red x to cancel the search.

I say attempting to do a search, as it only allows me to type up to 4 (is the most) letters in the search box...its often just one letter before it freezes, and the curser turns into a spinning blue circle....If i just leave it for around 8 minutes,(after pressing enter) it then lists my bookmarks with the search criteria I had used, and the "Not responding" message disappears....and the machine goes back to normal

I have tried removing all my addons and extensions, tried renaming my prefs.js file, but it still hangs and takes 8 minutes.

I havent as yet done a reinstall of Firefox without any of my personal data, or tried a refresh.

The laptop is an HP i7 16gb ram, Win 10 Pro 64bit 1909, Firefox 76.0.1...with all updates present.

Asked by Bob 2 years ago

Answered by Bob 1 year ago

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  • Archived

Firefox 76.0.1 not playing embedded Twitter videos

On the entertainment media site Buzzfeed, clicking on a post of an embedded Twitter video gives me a blank white image. No error message like "Unable to play the file". I… (read more)

On the entertainment media site Buzzfeed, clicking on a post of an embedded Twitter video gives me a blank white image. No error message like "Unable to play the file". I did a clear history, cache & cookies and refreshed Firefox. I ran the apt update for Ubunto. It had been operating smoothly in the past. If I go to Twitter, it plays. It just goes blank when I click on the video embedded in the post.

Thank you for any assistance.

Asked by varices 2 years ago

Answered by varices 1 year ago

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  • Archived

Prevent new window from hiding addons in toolbar

Recently, when a popup window appears, the toolbar doesn't have buttons for any of my addons. In about:config, I'd intentionally set dom.disable_window_open_feature.toolb… (read more)

Recently, when a popup window appears, the toolbar doesn't have buttons for any of my addons.

In about:config, I'd intentionally set dom.disable_window_open_feature.toolbar to true (following the solution provided in: question 1206512).

Previously, this was successful in ensuring that popup windows got the full toolbar, but now it has stopped working.

I'm not sure exactly which release this started with.

Steps to reproduce:

1) Set dom.disable_window_open_feature.toolbar to true.

2) Visit https://jeffersonscher.com/res/popit.html and follow the third link.

3) The window that pops up has no toolbar icons for the installed extensions.

Asked by pg_78 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

MAC Your Firefox profile cannot be loaded. It may be missing or inaccessible (Already deleted Profiles file/folder and cleared cache, no avail). how to fix?

Alright, I use Firefox like normal, but sometime today it stopped working, I get "Your Firefox profile cannot be loaded. It may be missing or inaccessible" error, I looke… (read more)

Alright, I use Firefox like normal, but sometime today it stopped working, I get "Your Firefox profile cannot be loaded. It may be missing or inaccessible" error, I looked it up using safari, followed every possible interpretation of the instructions to no avail, I deleted the profiles folder and file, in both cache, and application support, on both my user folder and global HDD folder, no fix whatsoever, I don't know why this isn't working (yes I checked the hidden files, I searched my entire HDD and found no results for anything remotely named "Profile"/"Profiles" and I don't know what else to say.

I have checked: Application support (on every user) & Cache (on every user)

I don't know what's up, I also reinstalled Firefox after deleting everything related to it and I just don't know.

Asked by Phayden 2 years ago

Answered by Phayden 2 years ago

  • Solved
  • Archived

Can't Up Or Download, FFox 76.0.1 Freezes

I just had my OS reinstalled with Win 10 32 bit on my 64 bit system. When I try to up or download anything from the web, FFox freezes and need to exit it with End Task. C… (read more)

I just had my OS reinstalled with Win 10 32 bit on my 64 bit system. When I try to up or download anything from the web, FFox freezes and need to exit it with End Task. Could the 332 bit win 10 be the problem?

I tried it in safe mode, same problem. 

are there some settings I can look at? I tried Chrome and no problem downloading, Hope someone can help I like FFox more then the others.

even when I go to clear cookies from a site like this one https://www.sandiegouniontribune.com/ by clicking the padlock icon, and select Clear Cookies and Site data, it freezes.

I can download and Save programs top right of the screen.

Asked by JoeFromSD 2 years ago

Answered by Wesley Branton 2 years ago

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  • Archived

Cannot set exceptions in cookies and site data

Outlook on the web will not launch from Office 365: -( Something went wrong Repeating redirects detected. Click here to sign out. X-ClientId: DFD46A985D07471A8373B0D7F2… (read more)

Outlook on the web will not launch from Office 365:

-(

Something went wrong Repeating redirects detected.

Click here to sign out.

X-ClientId: DFD46A985D07471A8373B0D7F250B09F X-Redir-Error ArLym14B4LPc7fj11wg|AsTJRt4BNJjQ7fj11wg|ArLym14Biwl_7fj11wg|AsTJRt4Bz3N07fj11wg|ArLym14BsJgp7fj11wg|AsTJRt4BZ4sf7fj11wg|ArLym14BgGjK7Pj11wg|AsTJRt4Bkz-07Pj11wg|ArLym14BjMxu7Pj11wg|AsTJRt4BYzlj7Pj11wg|ArLym14Bd3kV7Pj11wg|AsTJRt4BPoIK7Pj11wg|ArLym14B1ku16_j11wg|AsTJRt4BZkum6_j11wg|ArLym14By4BN6_j11wg|AsTJRt4BBjY16_j11wg|ArLym14BHWHg6vj11wg|AsTJRt4BR-7P6vj11wg|ArLym14BRUKR6vj11wg|AsTJRt4BfVSC6vj11wg|ArLym14BNJwo6vj11wg X-FEServer DM5PR19CA0004 Date:5/11/2020 10:16:18 PM

Microsoft wants me to set

http://*.outlook.com https://*.microsoftonline.com

in trusted sites. "Exceptions - Cookies and Site Data" does not allow entering URLs. Please see my screen capture.

Asked by SK_AusTX 2 years ago

Answered by SK_AusTX 2 years ago

  • Archived

Specific (Google-owned) website won't open

The following web address won't open up in my FireFox while it does on Chrome What can be the reason? The parent website that leads to this page does open up but when cl… (read more)

The following web address won't open up in my FireFox while it does on Chrome What can be the reason? The parent website that leads to this page does open up but when clicking on the link at the top right corner showing Message for Web an empty browser window open up. I cleared all cookies and cache in both Chrome and FireFox browsers.

Asked by EB 2 years ago

Last reply by EB 1 year ago

  • Solved
  • Archived

Even with all extensions and plug-uns disabled, cannot play YouTube (either imbeded or from URL link)

For several weeks I have been unable to play any YouTube video, either embedded or as a direct URLlink. Firefox support articles only suggest removing all plug-ins/extens… (read more)

For several weeks I have been unable to play any YouTube video, either embedded or as a direct URLlink. Firefox support articles only suggest removing all plug-ins/extensions and then adding back one-at-a-time to find the offending one but I've disabled ALL plug-ins and extensions without any effect. Using Firefox 76.0.1, but I've had the same problem with the two previous versions also. All I get in a YouTube video is a black screen with a spinning circle. The same videos play fine in Chrome (which I hate to use - I'm a committed Firefox user!). I've also turned off tracking protections for YouTube - there's simply nothing left to disable! FWIW - only using Windows Defender as security, and there is nothing in it's log either. I'd sure appreciate a solution if one exists! CHW - Omaha

Asked by cwaters1 2 years ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

How do I login to my Firefox account?

How do I login to my Firefox account? How can there be 2885 results to this question? I would like to be able to login to all things Firefox with one ID and Password. … (read more)

How do I login to my Firefox account? How can there be 2885 results to this question? I would like to be able to login to all things Firefox with one ID and Password.

Asked by falcon 2 years ago

Last reply by Tommy 1 year ago

  • Solved
  • Archived

Firefox doesn't support HTML5 while other Browsers do. Latest Ubuntu 20.04. LTS

So the problem is that Firefox doesn't play any HTML5 content. Weirdly except for Youtube. Youtube works just fine. But every other Website shows errors. Even songsterr.c… (read more)

So the problem is that Firefox doesn't play any HTML5 content. Weirdly except for Youtube. Youtube works just fine. But every other Website shows errors. Even songsterr.com. I'm using latest Firefox 76.0.1 on a recent Ubuntu 20. 04 LTS installation. Usual troubleshooting like updates doesnt work because "sudo apt-get upgrade" doesn't find any updates. I tried the same websites in the latest version of Chromium and they work perfectly fine. I couldn't find a mistake in the firefox settings or something so I'm confused. Disabling Plugins didn't change anything and turning of tracking protection didn't either. What is the Problem here and how can I solve it?

Asked by wauwufflp 2 years ago

Answered by cor-el 2 years ago

  • Archived

folders don't work in Bookmarks toolbar

I have several folders set up in the Bookmarks Toolbar folder, so they display nicely on the toolbar. However lately they stopped working - if I click it once after star… (read more)

I have several folders set up in the Bookmarks Toolbar folder, so they display nicely on the toolbar. However lately they stopped working - if I click it once after starting Firefox, it'll open. But if I try to click a second time, it no longer opens, and just remains in a "highlighted" state. Any reason why it's happening? In the screenshot you can see what it looks like after the "Current" folder is clicked.

The folders are accessible fine if I go to Bookmarks menu item and navigate from there.

Asked by Bing 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox version 76.0.1 (64-bit) will no long log into https://workforcenow.adp.com

I have been using Firefox to log into the ADP site ever since my company changed to them. Firefox version 76.0.1 (64-bit) will no long log into https://workforcenow.adp.c… (read more)

I have been using Firefox to log into the ADP site ever since my company changed to them.

Firefox version 76.0.1 (64-bit) will no long log into https://workforcenow.adp.com

Not sure if this was after an update or not. It has worked until a few days ago. Chrome and IE works, but not FF.

ADP gives no errors, just comes back to the same login screen.

Curt

Asked by KidByte 1 year ago

Last reply by KidByte 1 year ago

  • Archived

No audio in FF

Hey Firefox community, I was watching videos on youtube using FF earlier on today and there wasn't a problem, but for some reason I'm currently not getting any sound on a… (read more)

Hey Firefox community,

I was watching videos on youtube using FF earlier on today and there wasn't a problem, but for some reason I'm currently not getting any sound on any website. I'm using a wireless headset and can hear the audio in steam/non-steam games, can talk to friends using discord and can play audio/video files that are stored on my HDD with no audio issues.

Here's what I've checked so far:

- Volume mixer says that FF isn't making any sound, which is odd. - I've turned off hardware acceleration as recommended on another thread, but to no avail. - I've restarted FF and my PC because sometimes it's just that simple. - I've tried other playback devices (computer headphone output, focusrite scarlett solo) and FF won't play through those either. - Just in case someone asks, youtube isn't muted.

I've isolated the problem to FF and considering that I hadn't changed any settings until after the problem occurred (hardware acceleration) I can't for the life of me figure out what might be causing this audio issue. Any help would be appreciated, but until then I'll have to use edge. *shudders*

Asked by adamjohnathanlee 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Solved
  • Archived

Can't access Wikipedia (and some other sites): “Secure Connection Failed”

Hello, everyone. My Firefox (v76.0.1, Windows 10 Pro 1909) can't access the English Wikipedia (en.wikipedia.org) and some other sites I need to work with. This started ha… (read more)

Hello, everyone. My Firefox (v76.0.1, Windows 10 Pro 1909) can't access the English Wikipedia (en.wikipedia.org) and some other sites I need to work with. This started happening suddenly Tuesday night.

This is the error (in English, since my Firefox is in Brazilian Portuguese):

Secure Connection Failed

An error occurred during a connection to en.wikipedia.org. PR_END_OF_FILE_ERROR

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

Please contact the website owners to inform them of this problem.

upload.wikimedia.org gives me the same error. The bizarre thing is that Wikipedias in other languages seem to work normally. Other browsers work fine.

Searching it online, it doesn't seem to be a common problem, and it just started happening by itself. I don't remember installing anything on this PC that day. My only antivirus is Windows Defender. I don't use any VPNs.

Tried all solutions I could find on Google. So far I did:

  • Ctrl + F5
  • Edited the hosts file
  • Deleted cert8.db
  • Changed network proxy settings to No proxy and Automatically detect proxy configuration (was in Use system settings)
  • Toggled DNS over HTTPS
  • Went in about:config and toggled network.dns.disableIPv6
  • Started Firefox in Safe Mode
  • Backed up the profile folder and just let Firefox create a new one
  • Rebooted my router

None of that worked.

I work with site builder platforms and since yesterday the error is starting to creep up in those servers, too.

Any ideas? I just noticed that Wikipedia search is gone from the list of opensearch engines also… This is getting increasingly bizarre…

Asked by El Buga 1 year ago

Answered by El Buga 1 year ago

  • Archived

Browser Issues

I'll be browsing a website, and with no rhyme or reason Firefox (on Windows PC) will decide that this website no longer exists and is no longer available, even the page I… (read more)

I'll be browsing a website, and with no rhyme or reason Firefox (on Windows PC) will decide that this website no longer exists and is no longer available, even the page I was on 2 minutes prior is no longer available (it even tried telling me that mozilla.org no longer existed). But the same site continues to work fine on the Firefox on my Android device.

The sites eventually "come back", but it's not very productive for a site to "disappear" in the middle of something.

Asked by bildjbouy18 1 year ago

Last reply by bildjbouy18 1 year ago

  • Solved
  • Archived

Firefox message blinks every 10 minutes.

Hi friend, could you help me with a problem, for years you used Firefox and never had any problems, however now I have one: I am using Firefox Browser Ver 72.0.2 (32-bit)… (read more)

Hi friend, could you help me with a problem, for years you used Firefox and never had any problems, however now I have one: I am using Firefox Browser Ver 72.0.2 (32-bit) on a PC Intel(R) Pentium(R) CPU 3.20Ghz, 3.19Ghz, with memory 2 GB and every 10 minutes for a fraction of a second a screen appears with the following message. Attached image capture


"Memory Usage" "Over View" Value "Memory mapped 75,497,472" "Memory in use 34,141,870" "Other information" "malloc/allocated 34,136,078" "malloc/mapped 75,497,472" "malloc/committed 43,311,104" "malloc/dirty 2,613,248"


Could you help me or tell me who I can solve this problem with. Thank you.

Rudy Martinez rudydmartinez@gmail.com

Asked by Rudy Martinez 2 years ago

Answered by Rudy Martinez 1 year ago