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A web page is slowing down your browser.

Win 10/FF I reinstalled FF after automatically downloading 73.0 and I had a terrible day on computer yesterday. SLOW. It was fine today, for some reason, so there are n… (read more)

Win 10/FF I reinstalled FF after automatically downloading 73.0 and I had a terrible day on computer yesterday. SLOW. It was fine today, for some reason, so there are no issues I can detect. Because I have an old laptop, should I download the 32-bit version? I spent a lot of time restoring FF, even though I thought everything would rollover. Can I do the change w/o reinstalling everything???

Thank you.

Asked by CiaoBella1 2 years ago

Last reply by CiaoBella1 1 year ago

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Suddenly can't make PayPal payments on eBay using Firefox

I've had no problems for years when using PayPal to pay for Ebay items, but suddenly 14/02/2020 the PayPal pop-up window just sits there with the spinning circle. Paying … (read more)

I've had no problems for years when using PayPal to pay for Ebay items, but suddenly 14/02/2020 the PayPal pop-up window just sits there with the spinning circle. Paying by credit/debit card works fine, but I want the payment to come straight out from my bank account. Followed the simple instructions like disabling AdBlocker and checking Pop-ups are allowed, as given in other answers. Still stuck for a solution, saw elsewhere a reference to user_pref file but that just confused me as I'm not that technically minded. Any help would be gratefully received.

Asked by djmb 2 years ago

Answered by ramos5391 2 years ago

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Email with confirmation link does't arives.

Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used i… (read more)

Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used it to activate account on my PC or Android Phone. I'm using 2FA to my Google Account witch is the email for my Firefox Sync Account. But supposedlyi did.

I have tried to use keys generated by Google Authenticator (witch is only 2FA token I use, not counting Facebook App, witch I use only for FB) but no success. I tried to use this link https://accounts.firefox.com/signin and then use proper password. Then there is an information to check email for confirmation link. I get no email, noting in spam nothing nowhere. I did add the accounts@firefox.com email address to protect it from spam filters, but nothing in 4 days, waiting for a miracle. 

In an act of desperation i did change the password for the account. And i received email to confirm this chance witch a did. The email was send from accounts@firefox.com e-mail, and it arrived in my inbox immediately.

Why i do not get the confirmation email?

Asked by maciejszupiluk 2 years ago

Last reply by AliceWyman 1 year ago

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Cannot access web page: The URL was rejected

When attempting to access https://signup.gmx.com I get the following error; The requested URL was rejected. Please consult with your administrator. Your support ID is: &… (read more)

When attempting to access https://signup.gmx.com I get the following error;

The requested URL was rejected. Please consult with your administrator. Your support ID is: < 3522328377538005653>

I contacted GMX and they have been unable to tell me why I can't access their signup page. I had my brother do a test from his home. He's on a different ISP. He is using a VPN, but this worked off VPN too. He is using the same ESR version of Firefox that I am, and he's on the same Windows 10 version I am. Also, he's using the same router I am with the same firmware. He can access the page without issue.

What I've tried;

I do not get this error for any other site. I've been trying to access this page on and off for about 6 months. It doesn't appear to be a temporary error.

Any ideas what might be causing this? thanks

Asked by TanyaC 1 year ago

Answered by TanyaC 1 year ago

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how to set up firefox to use a mailto link to a webmail account (not gmail, or yahoomail, just a custom webmailaccount ...)

I want to setup firefox to ask me, or directly to switch to a webmailaccount and start an email, if I use a MAILTO link. I can not setup this, the only add-ons are for gm… (read more)

I want to setup firefox to ask me, or directly to switch to a webmailaccount and start an email, if I use a MAILTO link. I can not setup this, the only add-ons are for gmail or yahoomail , but I can not find a solution for a custom webmail address. On another PC I got a question from firefox if I want to define this link, an on this PC Mailto is working. On my working PC I also want to set up this function, but I can not manage to do it. can anybody help?

Asked by f.s3 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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problem authentication proxy

at work we use a proxy network with authentication ONLY with the firefox browser i have proxy problems. I see the page access denied by the proxy server, the only solutio… (read more)

at work we use a proxy network with authentication ONLY with the firefox browser i have proxy problems. I see the page access denied by the proxy server, the only solution is to close and open the application.

Asked by marco26 2 years ago

Last reply by gleb.bodrug99 1 year ago

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Change default search to Google Australia

I want to change my default search engine to Google Australia so I get more relevant result, rather than changing the URL after I have searched. Please tell me there is a… (read more)

I want to change my default search engine to Google Australia so I get more relevant result, rather than changing the URL after I have searched. Please tell me there is a way to do this! If not I'll have to change browsers because 99% of my searches are local so I have to change this all the time.

Asked by Jo 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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McAfee Web Advisor Icon

If I remember, there was a McAfee Web Advisor icon on the top right of the Firefox browser, just to the left of the "hamburger" icon. But it's not there, it disappeared.… (read more)

If I remember, there was a McAfee Web Advisor icon on the top right of the Firefox browser, just to the left of the "hamburger" icon. But it's not there, it disappeared. Yes, it is enabled, and it is showing in Chrome. So where did it go and how do I get it back?

Thanks.

Asked by Steve07 2 years ago

Answered by cor-el 2 years ago

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Tibetan text no more wraps

Hi, I manage a website that contains Tibetan fonts. Recently I've noticed that the Tibetan text no more wraps and cause my table-styled page broken. However, the page ren… (read more)

Hi, I manage a website that contains Tibetan fonts. Recently I've noticed that the Tibetan text no more wraps and cause my table-styled page broken. However, the page renders normally in other browsers. Here are the browsers that render normally and wrongly:

Page url: http://www.shartulrinpoche.org/index.html

Rendering wrongly: - Firefox 73.0 - Firefox (Android) 68.5.0 - Firefox lite (Android) 2.1.8 - Firefox Preview (Android) 3.2.1

Rendering normallyl: - Microsoft Edge Ver 80.0.361.53 - Google Chrome Ver 81.0.4044.17 - Google Chrome (Android) Ver 81.0.4044.18 - Brave (Android) 1.5.5 - Firefox Focus (Android) 8.0.25

Thanks in advance for any help.

Asked by Arsis 2 years ago

Last reply by Arsis 1 year ago

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How to change scrollbar color in Firefox version 73?

I can't find a way to change the scrollbar color in firefox 73. The gery on grey scrollbar is very annoying because it's so hard to see. I tried to create chrome folder a… (read more)

I can't find a way to change the scrollbar color in firefox 73. The gery on grey scrollbar is very annoying because it's so hard to see. I tried to create chrome folder and tried to add various codes to userChrome. I also tried this: https://gist.github.com/Sporif/db6b3440fba0b1bcf5477afacf93f875 but it seems to not work.

On some pages the scrollbar color is fine, but on most pages it is the annoying grey on grey. I also tried disabling layout.css.scrollbar-color.enabled in about:config without any effects.

Asked by Aleeksi 2 years ago

Answered by FredMcD 2 years ago

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Internet Explorer is grabbing browser links

In the past few weeks when I click in an Outlook email "click here to view it in a web browser", the page is opened by Internet Explorer. It used to be Firefox. How can … (read more)

In the past few weeks when I click in an Outlook email "click here to view it in a web browser", the page is opened by Internet Explorer. It used to be Firefox. How can I clear out IE? Firefox is listed as the default browser. Interestingly when I posted the question, the contents of this message was deleted and was not sent. Is that MS at work?

Asked by cvhorie 2 years ago

Last reply by dsmacdo 1 year ago

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Problem with Google pictures (google photos as i'm french)

Hi, Since 1 week i can't use all the fonctionalities of Google photos. I can't download albums, i can't share, i don't have infos about pics of album, etc... All the icon… (read more)

Hi, Since 1 week i can't use all the fonctionalities of Google photos. I can't download albums, i can't share, i don't have infos about pics of album, etc... All the icons at top right are inoperatives. I've tried another browser (Google chrome) and all is fine. I use Windows 8.1 and Firefox 73.0.1 64 bits Regards

Asked by phil-53 1 year ago

Answered by phil-53 1 year ago

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"places.xul" file not found after update to FF 73.0

Hi there, I run FF 73 on Lubuntu, and since the upgrade chrome://browser/content/places/places.xul is no longer found. I use it as a handy bookmarks and downloads manager… (read more)

Hi there, I run FF 73 on Lubuntu, and since the upgrade chrome://browser/content/places/places.xul is no longer found. I use it as a handy bookmarks and downloads manager within a tab. Error message:

"Firefox can't find the file at jar:file:///usr/lib/firefox/browser/omni.ja!/chrome/browser/content/browser/places/places.xul. "

I realize that this question is similar to https://support.mozilla.org/en-US/questions/1223548#answer-1127393 but it doesn't solve my issue. In fact the URI's listed also don't work I have found:

   chrome://browser/content/places/places.xul
   chrome://browser/content/places/bookmarksSidebar.xul
   chrome://browser/content/places/historySidebar.xul 

Please advise. Thanks for your help!

Asked by Peter 2 years ago

Answered by McCoy 2 years ago

  • Solved
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Can't import passwords from chrome or edge to firefox. Help?

Tried every solution but import works only for bookmarks, cookies, history and not the passwords. When i try to import, it says successful but nothing happens. Tested in … (read more)

Tried every solution but import works only for bookmarks, cookies, history and not the passwords. When i try to import, it says successful but nothing happens. Tested in both the browsers in their closed state. Earlier also i faced the same problem (i think a year back) which forced me to reject firefox. Please help if u know any solution. Thanks in advance.

Asked by Yashveer Dabas 2 years ago

Answered by cor-el 2 years ago

  • Solved
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Lost bookmarks

Hi. Just got a new hard drive. I have lost all of my bookmarks and can't figure out how to get them back. I have tried the Help instructions, without success. Thanks! … (read more)

Hi. Just got a new hard drive. I have lost all of my bookmarks and can't figure out how to get them back. I have tried the Help instructions, without success. Thanks!

Asked by karen9093 2 years ago

Answered by cor-el 2 years ago

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How can I fix firefox tabs crashing?

Ever since the end of February Firefox has had a habit of crashing on me at random, usually just a tab or so but there's been times where the whole browser just ups and c… (read more)

Ever since the end of February Firefox has had a habit of crashing on me at random, usually just a tab or so but there's been times where the whole browser just ups and crashes. I am using Firefox 73.0.1 (64-bit) on a Windows 7 Professional computer.

1. This mainly occurs when viewing a video (mostly Youtube), scrolling down on pages, or opening or switching to a new tab.

2. Beforehand if there were issues it would take a few seconds to load the tab, now it just instantly crashes.

3. I've tried uninstalling and re-installing, clearing everything, turning off add-ons, and changing options and nothing has worked. At best, I've stopped it from crashing on launch and disabling add-ons.

4. This issue does not happen on other browsers, nor has my computer shown any unusual behavior.

5. It did not start immediately with the new update, which I got the 20th. It started occurring a week or so after.

Asked by krazykopter96 2 years ago

Answered by krazykopter96 2 years ago

  • Solved
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How to hide all tabs in one or more containers

https://support.mozilla.org/en-US/kb/containers seems to suggests that it's possible to hide all tabs in certain containers, but does not explain how to do that. "Hide an… (read more)

https://support.mozilla.org/en-US/kb/containers seems to suggests that it's possible to hide all tabs in certain containers, but does not explain how to do that.

"Hide and Show: Assume you use your browser for both Work and Personal tasks. When you come home at the end of the day, you don’t want to be thinking about “Work” anymore, but your browser is full of Work tabs. You can “Hide” your Work tabs and proceed with your Personal tasks. Then the next day, when you are back at work, you can “Hide” your Personal tabs and “Show” your Work tabs."

On an aside, I'm also getting pretty confused between collections (mobile), containers (desktop), sessions, tab groups, etc... they all seem to have overlapping but different functionality.

Asked by chrisvdb 2 years ago

Answered by RobertJ 2 years ago