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  • Solved

Error code: PR_CONNECT_RESET_ERROR

I cannot use Firefox or Thunderbird I keep getting an error code: PR_CONNECT_RESET_ERROR The problem started straight after the latest update a few days ago. I have clea… (read more)

I cannot use Firefox or Thunderbird I keep getting an error code: PR_CONNECT_RESET_ERROR The problem started straight after the latest update a few days ago.

I have cleared the cache and cookies I turned off the addons and extensions I shut down the internet security I changed the proxy settings to "no proxy" I even changed cert9 to ccert9 and had firefox generate a new cert9

Nothing has worked.

HELP!

Asked by Gavin Barrett 2 months ago

Answered by Gavin Barrett 2 months ago

TD Easyweb keeps prompting to manage online experience

I use TD Easyweb to access my bank information. No matter what changes I make to Firefox settings nearly every page prompts me to 'Manage online experience' and if I go … (read more)

I use TD Easyweb to access my bank information. No matter what changes I make to Firefox settings nearly every page prompts me to 'Manage online experience' and if I go to manage the 'experience' Performance and Targetting are on. I always set them to off but the prompt keeps coming back. I used the same page with Chrome and Edge. Chrome didn't prompt at all. Edge prompted but then seemed to remember my response. This suggests that the issue is with Friefox

Asked by David Wilcox 2 months ago

Last reply by David Wilcox 1 month ago

Long search

Hi! When I start browser it took a long time in search engine to find a result. And sometimes not find anything at all. It simply stops searching and the page seems to fr… (read more)

Hi! When I start browser it took a long time in search engine to find a result. And sometimes not find anything at all. It simply stops searching and the page seems to freeze. Furthermore, in the settings it says that "Your browser is being managed by your organization" and I don't know what that means or which organization it is. There is some document on the link and that's it.

Asked by mrBoj 2 months ago

Last reply by mrBoj 2 months ago

AD Blocker Messge but not using any

While on https://www.kitco.com/price/precious-metals I got a message I am using an AD blocker. I looked in my extensions and I have none installed. The only two extension… (read more)

While on https://www.kitco.com/price/precious-metals I got a message I am using an AD blocker. I looked in my extensions and I have none installed. The only two extensions that could possibly be responsible block tracking but do not say they block ad's. However, all I have to do is close the message box and all seems to work properly. So I'm just curious what might be causing this message to pop up

Asked by vajaensch 2 months ago

Last reply by cor-el 2 months ago

Error Platform version

I have got a message: "Error: Platform version '130.0.1' is not compatible with minVersion >=130 maxVersion< =130.0" I can´t get any connection. What am I going to… (read more)

I have got a message: "Error: Platform version '130.0.1' is not compatible with minVersion >=130 maxVersion< =130.0" I can´t get any connection. What am I going to do and how can you help me?

Regards Mats Å.

Asked by Mats Åkerlund 2 months ago

Last reply by TyDraniu 2 months ago

Zoom controls unavailable

macOS Sonoma, M1 Not sure when this happened, but I can no longer change my zoom level in settings. As you can see in the screenshot, the - and + are both greyed out and … (read more)

macOS Sonoma, M1 Not sure when this happened, but I can no longer change my zoom level in settings. As you can see in the screenshot, the - and + are both greyed out and I can't use them. Using cmd+ or cmd- doesnt work either.

Asked by june 2 months ago

Last reply by jonzn4SUSE 2 months ago

  • Solved

Firefox crashes when opening / closing tab (etc.)

Hello dear community! My firefox keeps crashing when trying to open a tab or close a tab. I can't replicate it since it happens on random tab-closing and tab-opening. I t… (read more)

Hello dear community! My firefox keeps crashing when trying to open a tab or close a tab. I can't replicate it since it happens on random tab-closing and tab-opening. I think it's just crashing when doing something like clicking anywhere and NOT when doing nothing while the system is idling. Thank you for your help! Here's a link of the crash report: https://crash-stats.mozilla.org/report/index/8ba8940e-954c-4e92-9153-0313d0241001

Asked by Alternervnet 2 months ago

Answered by TyDraniu 2 months ago

  • Solved

How come Google Meet takes me to a 404 page on Firefox only (dont have this issue on any other browser)

In recent weeks when I open my Macbook and go to https://meet.google.com, the page that loads says "404. That’s an error. The requested URL was not found on this server. … (read more)

In recent weeks when I open my Macbook and go to https://meet.google.com, the page that loads says "404. That’s an error. The requested URL was not found on this server. That’s all we know." The issue is only on Firefox and not Chrome or Safari. When I see the error page, I look at the URL and it has the word "unsupported": https://meet.google.com/unsupported?meetingCode=landing&ref=https://meet.google.com/landing

So I dragged firefox to the trash, reinstalled and the issue persisted. I do not have a VPN. I'm using my own Wifi at home. If I switch to my desktop computer (m2 mac ultra) and go to the same Google Meet URL, I don't get a 404 error on firefox, however no one can hear my microphone any more as of 1 month ago, when I didn't have this issue in the past and I've done everything that everyone has told me to (in order to fix it) and nothing has worked.

Laptop: MacBook Pro 2021, MacOS Sequoia 15.0 Firefox: 13.0.1 (64 bit)

Asked by rachelcenter 2 months ago

Answered by rachelcenter 2 months ago

only on firefox can google meet not hear my micrphone. its been persisting for weeks and cant find solution. not the first time this has happened

the past 4 producers have told me they cant hear me on google meet when i'm on firefox. it worked fine forever, then no one could hear me and i reported it a bunch and it… (read more)

the past 4 producers have told me they cant hear me on google meet when i'm on firefox. it worked fine forever, then no one could hear me and i reported it a bunch and it got fixed. now the issue is back again and its been like for probably 4 weeks now.

zero issues on google meet when i try it on google chrome. Zero issues with zoom. its only when I'm on firefox's google videochat that people cant hear my microphone. feels like a repeat issue of what happened months ago when the issue wasnt with me. it was firefox. I've written to google, I've written to firefox. They've had me try a bunch of stuff and nothing is working. Can anyone help me???? Issue persisted before I went to macOS sequoia 15.0 and still persists with latest os. Firefox 130.0.1 (64-bit). I've bee trying to find a solution for this for weeks now:

-i've gone to "allow applications to access the microphone" that looks fine -i've done a new profile, didnt work -i've cleared the cache, didnt work -i've turned off ad blocker for that page, didnt work. -i disabled extensions on firefox, that didnt work.

please help!!!!!!!

Asked by rachelcenter 2 months ago

Last reply by rachelcenter 2 months ago

  • Solved

Firefox (version 130.0.1 (64-bit)) not playing audio through headphones

I have encountered an issue very similar to the one described here: https://support.mozilla.org/mk/questions/1407928 Firefox (version 130.0.1 (64-bit)) is not playing au… (read more)

I have encountered an issue very similar to the one described here: https://support.mozilla.org/mk/questions/1407928

Firefox (version 130.0.1 (64-bit)) is not playing audio through headphones. Have tried a number of sites - e.g. YouTube, internet radio stations, news sites.

However, unlike in the above-mentioned support article, the Windows App Volume and Device Preferences settings are set to default.

I have since also tried restarting my PC (Windows 10 ; Version 22H2 (OS Build 19045.4651) and resetting the App Volume and Device Preferences to the Microsoft default settings (see Image attached).

I also tested and audio plays fine through Chrome browser, VLC media player, Teams and Edge.

Would love to find a solution! Thanks D

Asked by danielpanek 2 months ago

Answered by danielpanek 2 months ago

Option "Open with" is grayed out on the download dialog

Hello, After a few days I noticed that the option "open with" on the downloads dialog is always grayed out (see the attached picture). If I go on the settings and tell… (read more)

Hello,

After a few days I noticed that the option "open with" on the downloads dialog is always grayed out (see the attached picture).

If I go on the settings and tell the browser to not ask and open directly the file, it opens without any problem... (actually it shows an advertisement saying it is an executable file, but when I dismiss it, it opens)

Here are my system setup: Nom: Firefox Version: 130.0.1 Identifiant de compilation: 20240913135723 ID de distribution: mozilla-deb Canal de mise à jour: release Agent utilisateur: Mozilla/5.0 (X11; Linux x86_64; rv:130.0) Gecko/20100101 Firefox/130.0 Système d’exploitation: Linux 6.1.0-25-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.1.106-3 (2024-08-26) Thème du système d’exploitation: Breeze / Adwaita Binaire de l’application: /usr/lib/firefox/firefox-bin

Does anybody else is having this issue? Any ideas on how can I fix it?

Thanks in advance for all your help,

Best regards, Marc

EDIT: I just tested the behavior on the "base" Firefox-ESR, and it works as expected, as you can see on the 2nd attached file, esr.png... Version: 28.2.0esr Identifiant de compilation: 20240826114743 ID de distribution: mozilla-deb Canal de mise à jour: esr

Asked by mdii 2 months ago

Last reply by jonzn4SUSE 2 months ago

Firefox unable to access firefox.dns.nextdns.io

FFX 130.0.1 macOS 15.0 (This has nothing to do with the new macOS 15.0 Sequoia update as I have been using it for a week with absolutely no problems). This is absolutely … (read more)

FFX 130.0.1 macOS 15.0 (This has nothing to do with the new macOS 15.0 Sequoia update as I have been using it for a week with absolutely no problems). This is absolutely a problem with Firefox or NextDNS. Thanks for your help in advance.

Woke up this morning and suddenly FFX is timing out when trying to access ANY site. Has been working fine - NO changes made to any settings. This literally came out of nowhere. Seems to be a DNS resolving issue. I get a time out with this error message:

Asked by 8-bit 2 months ago

Last reply by NoahSUMO 2 months ago

Error message on Yahoo comment sections

I updated Firefox yesterday and today I cannot access any comment sections on stories (Yahoo). I have re-booted my computer and cleared my cache. I looked at my privacy… (read more)

I updated Firefox yesterday and today I cannot access any comment sections on stories (Yahoo). I have re-booted my computer and cleared my cache. I looked at my privacy and security section of Firefox, but couldn't see anything that might affect this. In the past, I sometimes have to re-load the page to access the comments, but that is not working either. Here is the message that shows up: Oops, something went wrong :( We detected some connectivity issues therefore we’re unable to load the Conversation

Comments were working fine before the Firefox update.

Any suggestions?

Asked by betzarini 2 months ago

Last reply by NoahSUMO 2 months ago

Many Firefox Processes take up too much RAM

Hello, I know this question has already been asked but the contents where a little different and the answer didn't really help me... I noticed this a few times and rese… (read more)

Hello,

I know this question has already been asked but the contents where a little different and the answer didn't really help me... I noticed this a few times and researched a few times but it didn't help.

Because of performance issues I checked my Task-manager and realized that RAM (and sometimes CPU but RAM ist my main focus) are being used extensively through Firefox: - a lot of Firefox-processes are open - this stays the case when I restart - also if just 1 tab open Now from my research I know I'm not the only one and it's supposed to be normal to some extend. But right now I've got 13 processes open! They are all under C:\Program Files\Mozilla Firefox\firefox.exe Then they are quiet similar: - Contentproc... Channel=xxxx (--> 4 numbers that vary ) - child ID x (--> 1 or 2 number that varys) OR ParentbuildID xxx (a lot of numbers that vary) (From now on I stop putting xxxes for numbers, but there still are numbers everywhere) - then some say IsforBrowser others SandBoxingKind others nothing here - Then they seem to all have prefshandle , prefmaphandle, prefslen, prefmapsixe - Then it varys again: --> For example one process which currently uses 500mb on it's own then says: jsInitHandle, jsInitLen, parentBuildID, win32kLockedDown -appDir.. C:\Program Files\Mozilla Firefox\browser, (then signs and numbers and later) gecko-crash-server-pipe

Please help.

They can't all be okay and necessary, can they? How can I recognize which Processes have which reason? Maybe some extensions are the problem? Maybe some processes are old and can be closed/erased? Anything to do with preferences on homepages or passwords? And if so, which is which? No preference is worth so much RAM to me ^^ But I don't wan't to erase everything on every homepage for nothing or very little mb either ;-)

Oh, yeah so some of those processes use only between 1 and 10 MB, others mostly around 40 MB (10-100 MB) but some of them (right now 3) use between 220 and 470 MB. Right now this sums up to more then 1GB, my only open tab is this Support Tab. It becomes a lot more while using Firefox.

Thanks in Advance.

Asked by mila.matthiessen 2 months ago

Last reply by TyDraniu 2 months ago

Arabic characters missing, but *only* Arabic

My Firefox has apparently lost Unicode support for Arabic, but only for Arabic: Persian letters (which AFAIK use the same alphabet!) display just fine. The attached scree… (read more)

My Firefox has apparently lost Unicode support for Arabic, but only for Arabic: Persian letters (which AFAIK use the same alphabet!) display just fine. The attached screenshots show the problem via Wiktionary excerpts. Note that while the Arabic text appears only as boxes, the Persian, Azerbaijani, Ottoman Turkish, etc. texts all work just fine. It's clearly not a problem with encoding more generally -- languages as rare as Old Persian, Avestan, and the IPA appear normally. For some reason it's only Arabic that's broken.

What's going on here? How can I fix it?

Asked by photosynthetic.430 2 months ago

Last reply by photosynthetic.430 2 months ago

  • Solved

Emojis blurry in Firefox compared to Edge on Windows11

I've found a solution to the blurriness of the emojis, I've put it in the end of this post, in bold ⤵⤵⤵ My problem is that emojis look bad on Firefox compared to Edge_12… (read more)

I've found a solution to the blurriness of the emojis, I've put it in the end of this post, in bold ⤵⤵⤵

My problem is that emojis look bad on Firefox compared to Edge_128.0.2739.79. Two screenshots are attached of bing.com & a Google Doc (left half of both pictures is Edge, other half Firefox). The problem persists on all the sites to a varying degree.

Steps to replicate: A] Open 2 sites in latest Edge & Firefox on Windows 11 (the examples that I've used in the screenshots): https://www.bing.com/ and an Empty Google Doc. B] In the search field of bing and in a new line in an empty Google Doc, copy the following example emojis (That were inserted using the 'Windows_Key+V' which summons the emoji Keyboard of Windows): 🏀🚕 C] Compare the quality of the emojis rendering between the browsers when unzoomed and when zooming.

I've tried in FF (to no avail): A] Disable hardware acceleration in settings (w/ FF restart). B] Setting "gfx.font_rendering.cleartype_params.rendering_mode" from -5 to 5 (w/ 10+ FF restarts). C] Setting "gfx.webrender.quality.force-subpixel-aa-where-possible" to true (w/ FF restart). D] Using both emoji sets in the "Segoe UI Emoji" & "Twemoji Mozilla" fonts in the "font.name-list.emoji" setting, both sets gave me blurry results (w/ FF restarts). D] Disabling all add-ons (w/ FF restart). E] Setting new Firefox separate clean install. F*] In Windows setting the scaling factor to 100% in Windows->System->Display->Scaling_Factor (w/ FF & Windows restart).

How can the blurriness of the emojis be fixed so to make them crystal sharp like in Edge?

Solution: A} Download Noto-Color-Emoji font from https://fonts.google.com/noto/specimen/Noto+Color+Emoji Ensure that your are getting the full resolution font (which came at ~23MB as of 2024.09.23) B} Unpack the font and install according to the on screen instructions. C} In FF in "about:config" find the "font.name-list.emoji" setting and rewrite its value field to "Noto Color Emoji, Segoe UI Emoji, Twemoji Mozilla" (w/o the quotations marks). D} I've attached a screenshot w/ the result, It is marked w/ the red writing of font.name-list.emoji on it.

Asked by truebelieff 2 months ago

Answered by truebelieff 2 months ago

Youtube and some other site not loading

Dear Firefox Support, I am experiencing an issue with YouTube and some other websites not loading properly in Firefox. The sites continuously try to load but never fully… (read more)

Dear Firefox Support,

I am experiencing an issue with YouTube and some other websites not loading properly in Firefox. The sites continuously try to load but never fully display. I've attached a video link demonstrating the problem for reference: Video Link Video Link.

Could you please look into this issue? I’ve tried clearing the cache and disabling extensions, but the problem persists.

Thank you for your support.

Best regards,

Asked by hirendabhi1246 2 months ago

Last reply by jonzn4SUSE 2 months ago

what happened to separate search window in address bar option?????

There used to be an option for a separate search window on the address bar. I found it really useful especially for a instant spell check. The option was there then aft… (read more)

There used to be an option for a separate search window on the address bar. I found it really useful especially for a instant spell check. The option was there then after an update, it wasn't. WHY WHY WHY????? Is there any way for me to put it back? I hate using the address bar to search! Unless I open a new tab or window, regaining control of the prior tab/window is difficult.

Asked by garythomas452 2 months ago

Last reply by cor-el 2 months ago

Mine type video/OGG is not working.

I have tried everything ... mime video/ogg doesn't work at all. I started my old Angular application in which i had my camera feed shown (it was working like year or two … (read more)

I have tried everything ... mime video/ogg doesn't work at all. I started my old Angular application in which i had my camera feed shown (it was working like year or two ago).

So i tried to fix it, first it seemed it just need "muted" and "autoplay" set as parameters in <video> HTML tag. But then it just did not worked at all.

Detailed description: So i have tried use [CanPlayType] With params : "video/ogg" - it returned empty string so it is not supported However when i check your documentation here [Ogg containers] it says it is supported ...

I included picture with working stream and this is a tag i used:

(+ in angular i added mentioned muted and autoplay + load() and play() )

I have tried to transcode to this formats too Theora video and Vorbis audio in Ogg container

   <source src="video.ogv" type="video/ogg; codecs="theora, vorbis"">

Theora video and Speex audio in Ogg container

   <source src="video.ogv" type="video/ogg; codecs="theora, speex"">

Based on this documentation https://www.w3.org/TR/2009/WD-html5-20090423/video.html#attr-source-src

And use them in video tag param. like : type="video/ogg; codecs="theora, vorbis"" or type='video/ogg; codecs="theora, vorbis"' did not work.

(This was one that i used before and always:

--sout '#transcode{vcodec="theo",venc=theora{quality=3},vb="",scale="0.25"} :standard{mux=ogg,access=http,dst=":8753"}' 

that worked before)

Then i tried look up some example of code to just see it doesnt work at all (example of guide with not working video/ogg : https://tekeye.uk/html/html5-video-test-page See/search for "3: HTML5 Ogg Video Test" )

Please refer me to bug report or issue report i can provide any additional information.

(PS. this submit page dont have preview ... why ?)

Asked by Conto 2 months ago

Last reply by Conto 2 months ago