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  • Archived

Drop Down Menu

Before the new update of Firefox the drop-down menu would color itself a red color, if one of the options were already chosen. For example, if a webside had selectable op… (read more)

Before the new update of Firefox the drop-down menu would color itself a red color, if one of the options were already chosen. For example, if a webside had selectable options of answers in a drop down menu, and answer A already was selected, it's fillcolor/highlight would be red - ensuring the same options wouldn't be chosen multiple times.

How do I get this "feature" back?

Asked by sehested 2 years ago

Last reply by sehested 2 years ago

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lost access to e-mail account, can't login to firefox accounts

I have lost access to my e-mail account that I registered Firefox Accounts with and now I can't login to my Firefox account despite knowing the correct password because i… (read more)

I have lost access to my e-mail account that I registered Firefox Accounts with and now I can't login to my Firefox account despite knowing the correct password because it insists on entering a code sent to the e-mail address I have no longer access to. Is there any way I can login to my Firefox account only with my current password to change my linked e-mail address? Or somehow ask support to change it for me manually? If none of that is possible, I want to, at the very least, deactivate or delete said account because I'm worried about the possibility of abuse.

Asked by Hollo 2 years ago

Last reply by Paul 2 years ago

  • Archived

Firefox extension Greasemonkey is not downloading scripts

I need help. I took the PC in to have a virus removed and the store removed AVG Anti-Virus and installed McAfee. When I got the PC home and connected, all the Firefox s… (read more)

I need help. I took the PC in to have a virus removed and the store removed AVG Anti-Virus and installed McAfee. When I got the PC home and connected, all the Firefox settings had been changed and the AdBlocker and Greasemonkey extensions were missing. I now get a message in settings claiming my browser is being managed by my organization, only I don't have an organization. This is my own computer and no one else uses it or has access to it. I reinstalled the AdBlocker and Greasemonkey, but now cannot get Greasemonkey scripts to download. I keep getting an error message. I've had both McAfee and Staples remote support looking at the problem, to no avail.

Asked by KayTa 2 years ago

Last reply by KayTa 2 years ago

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Firefox loads different website languages every time

The problem is as follows: Every time I load some multilagual web page (Aliexpress, prestashop.com fox example) Mozilla loads the page in different language. After I cha… (read more)

The problem is as follows:

Every time I load some multilagual web page (Aliexpress, prestashop.com fox example) Mozilla loads the page in different language. After I change the language and load a new page from the site, the language is changed again to a random one. Every time I click a button or link, the language is changed.

Cleared cache, and cookies and everithing multiple times. After 3-4 days it does the same thing. Tried fresh install - after a while starts to do the same thing. Installed Firefox Developer Edition - after 6 months starts to do the same thing. Installed Waterfox on different PC - same as Firefox Developer - after 6 months starts to do the same thing.

Does anyone have the same problem? Why is it happening? Is it only me?

Asked by TEMPEX 2 years ago

Last reply by TEMPEX 2 years ago

  • Archived

Cookies Exceptions Don't Work

Well, I'm trying to make use of the option to delete cookies without deleting some that I allow, but apparently it's buggy. I want Firefox to clear cookies every time I c… (read more)

Well, I'm trying to make use of the option to delete cookies without deleting some that I allow, but apparently it's buggy. I want Firefox to clear cookies every time I close the browser, however, I manually added some exceptions and even then the browser deletes these exceptions when I close it, if I can add exceptions, it's so they won't be deleted when closing.

Asked by Walison 2 years ago

Last reply by cor-el 2 years ago

  • Archived

McAfee Blocked Site and Suspicious Activity by an app

McAfee has notified me that a piece of software which is apparently from HP (HPUpdate within HP Framework) is trying to access a suspicious IP address (13.224.2.51). A… (read more)

McAfee has notified me that a piece of software which is apparently from HP (HPUpdate within HP Framework) is trying to access a suspicious IP address (13.224.2.51).

An online search doesn't show this as being associated with HP but it is in an Amazon centre so it could be associated with almost anyone.

Is there anything in the Mozilla world which would help me determine whether this is a genuine problem or McAfee is just confused?

At this point my option seems to be to reinstall the my HP printer software and see what impact this has.

Asked by gcrobinson 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

end of file errors for google and facebook

www.google.com. PR_END_OF_FILE_ERROR www.facebook.com. PR_END_OF_FILE_ERROR Hi, This occurred after a moment of power loss during a thunderstorm on my Lenovo desktop.… (read more)

www.google.com. PR_END_OF_FILE_ERROR www.facebook.com. PR_END_OF_FILE_ERROR Hi, This occurred after a moment of power loss during a thunderstorm on my Lenovo desktop. All my other sites as far as i can tell are ok. I used Edge and was able to access FB and Google on Desktop] i checked and the current version of firefox is installed on desktop

even weirder, i can access both google and FB on my laptop with firefox. I've tried syncing the two with having bookmarks etc. i can sync from laptop to desktop but not vise versa.

i thought I'd uninstall and reinstall firefox but i don't want to lose any info esp my Bookmarks on the Desktop hence why i was trying to sync the two.

My desktop is older, maybe 5-6 years, my laptop is 1 year old. Dunno if this matters. thanks, Jan

Asked by jansch135 2 years ago

Answered by cor-el 2 years ago

  • Archived

Unable to sync passwords and logins after computer reset

Hi there! I recently had the misfortune of Windows crashing on me and my PC needing a repair shop to reboot it. In the process, I've been needing to download all my pro… (read more)

Hi there!

I recently had the misfortune of Windows crashing on me and my PC needing a repair shop to reboot it. In the process, I've been needing to download all my programs again, but thankfully I made a firefox account and was hopeful all my years of login info would be easy to boop back onto my PC.

However, when I attempt to access my logins, it bars me access and I can't sync it with my phone, an Android who has the firefox app. It keeps asking for a Primary Password, something I had before my PC was reset, but I only just put that back in and it won't allow me to input it or change it. I can't even transfer my information over from Chrome. It's really frustrating since while I know a variety of my logins, some of them I used firefox secure generated passwords on and I have to squint at my phone to tap them in.

Any help would be immensely appreciated, and I'm hoping if I reboot after my downloads are done that this might fix my issues. But if it doesn't, I wanted to type this up to be safe!

Asked by clapfizzbang 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Accounts abote firefox.com & firefox.com.cn

I found that the accounts of the domain name account.com.cn and account.com do not seem to communicate with each other, which will affect the information synchronization … (read more)

I found that the accounts of the domain name account.com.cn and account.com do not seem to communicate with each other, which will affect the information synchronization of different devices.

Asked by junhao16 2 years ago

Last reply by Paul 2 years ago

  • Archived

Firefox PDF viewer shipping label barcodes are bad

When I use the firefox 104.0.1 pdf viewer to print shipping labels they look fine in the preview but when I print them the barcodes are missing all the small lines and wh… (read more)

When I use the firefox 104.0.1 pdf viewer to print shipping labels they look fine in the preview but when I print them the barcodes are missing all the small lines and where it says P or F up in the top left box it just prints some block looking thing. Prints fine from Adobe or Preview. Mac Big Sur .

Asked by Joey C 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

Could not recover logins, keep overwrite when auto sync

Hi support team, Yesterday, I suddenly removed all logins and somehow my profile was synced to the cloud. Fortunately, I still keep all login files (json and key db fil… (read more)

Hi support team,

Yesterday, I suddenly removed all logins and somehow my profile was synced to the cloud.

Fortunately, I still keep all login files (json and key db files), I tried to recovery all my logins, it was successfully.

But, right after that my profile was synced from the cloud to my machine then whole logins were clear.

So how can I overwrite my profile in the cloud so I can totally recovery my old logins?

Kindly help to give my some advice.

Thanks!

Asked by LHien 2 years ago

Answered by Dropa 2 years ago

  • Archived

I forgot 2nd authentication and recovery key

Hi, I have trouble in login. I set 2nd authentication with wrong app, and I didn't backup my recovery key. I also formatted my desktop, so I cannot find recovery key, did… (read more)

Hi, I have trouble in login. I set 2nd authentication with wrong app, and I didn't backup my recovery key. I also formatted my desktop, so I cannot find recovery key, didn't set firefox sync, and all of my device wasn't connect with my ID.

In this case, how I can recovery my ID...?

And if I cannot recovery my ID, can I delete addon that already being distributed.

Asked by yjhoon3658 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Truncated text in search results

Hello Community. Why is the bold blue text in the Google search results being truncated whenever there is a picture shown beside it? See my screen capture with yellow hig… (read more)

Hello Community. Why is the bold blue text in the Google search results being truncated whenever there is a picture shown beside it? See my screen capture with yellow highlights to see what I mean. It's been happening for some months. I have reinstalled Firefox but the problem persists. Other browsers displaying the same pages are fine.

Asked by mriga 2 years ago

Last reply by mriga 2 years ago

  • Archived

Multiple Accounts

When I was looking at the site and login credentials I noted there are three accounts listed: @hotmail.com - When I log into Firefox using this account I am granted acce… (read more)

When I was looking at the site and login credentials I noted there are three accounts listed:

@hotmail.com - When I log into Firefox using this account I am granted access to bookmarks and related credentials. @gmail.com - When I try to login using this account, a message is presented saying I need to log in using the main account. This makes sense as this is listed as a secondary account.

My main concern is the last account - when I try to login using those credentials, I need to go through an account set up - including providing my age. So is this an account I should be concerned with, or can it be safely ignored?

Best regards! Loralie

Asked by loralie 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

Firefox prefers IPv4 address in a dual-stack environment

Hi, I'm using IPv4 as well as IPv6 addresses in my home network. But Firefox uses always the IPv4 connection when I open a website. When I open the same website in MS Ed… (read more)

Hi,

I'm using IPv4 as well as IPv6 addresses in my home network. But Firefox uses always the IPv4 connection when I open a website. When I open the same website in MS Edge, the IPv6 connection is used.

I've captured the network traffic during opening a website in Firefox, which is reachable over IPv4 and IPv6. First I see two DNS queries (A and AAAA) for the domain name. Both responses containing the correct IP address, and they arrive nearly at the same time at the client. Next I can see the TCP handshake. But it's send between the IPv4 address only. No IPv6 connection was attempted.

When I run the IPv6 test at https://test-ipv6.com, the IPv6 resuls are nearly fine. Only the web browser test says "Your browser has real working IPv6 address - but is avoiding using it."

When I run the same test in MS Edge, all tests are fine.

So it seems that this is not a OS or network issue. It affects Firefox only.

What I've already tried:

  • Disabled all extensions
  • Created a new profile
  • Used the IPv6 address of the website instead of the FQDN -> Works fine.
  • Checked DNS cache of Firefox (about:networking). It contains the IPv4 and IPv6 addresses of the requested websites

I guess that Firefox prefers the A record for some reason. But I've no idea why. Has anybody an idea what could causing this?

Thanks.

Jas Man

Asked by JasMan 2 years ago

Answered by JasMan 2 years ago

  • Archived

PDF Emails Blank

Hello, I have a colleague that whenever she emails me a PDF she edited in Firefox and I open it in Edge, Chrome or Adobe it shows up blank even though she has made change… (read more)

Hello, I have a colleague that whenever she emails me a PDF she edited in Firefox and I open it in Edge, Chrome or Adobe it shows up blank even though she has made changes. Is there a setting she needs to adjust?

Thank you F. R.

Asked by frendon 2 years ago

Last reply by frendon 2 years ago

  • Solved
  • Archived

Lost work in browser

Firefox update required me to restart Firefox. I was unable to save a bunch of work I had done in a particular tab because Firefox seems to have refused to connect to the… (read more)

Firefox update required me to restart Firefox. I was unable to save a bunch of work I had done in a particular tab because Firefox seems to have refused to connect to the site I was working at until I update. THAT SUCKS!

Asked by Hugh 2 years ago

Answered by cor-el 2 years ago

  • Archived

Stopping forced scaled video stream.

Is there a way to turn off the scaled video stream permanently that is usually placed at the lower right of the web page. Is there a name for this. SFgate.com forces a sc… (read more)

Is there a way to turn off the scaled video stream permanently that is usually placed at the lower right of the web page. Is there a name for this. SFgate.com forces a scaled video stream when the main video stream is out of view. You can X out of the stream but it comes back eventually.

Asked by pauljg 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Input languages

In the previous versions of Firefox, when selecting a language of input, all the other languages were unselected. This was a much better option than today's, where they r… (read more)

In the previous versions of Firefox, when selecting a language of input, all the other languages were unselected. This was a much better option than today's, where they remain selected, allowing to check in several languages simultaneously. The problem with that is that when a word exists in both languages with a small difference (accent, two letters reversed or something like that), if there is a spelling mistake, it may not appear. In the example below, "defense" should be with an accent: "défense".

Asked by Frenchy 2 years ago

Last reply by cor-el 2 years ago