Firefox Community Forum

Having issues with my Bluetooth AirPods and sound in Firefox. The problem being there is no sound when the device is connected and watching a YouTube video for instance. Things went wonky after the recent update to 133.0.3. At first there was no sound period. Then somehow, not even sure how, I saw that Firefox was muted in Windows (11 Pro) settings. That's a mystery unto itself since I'd never previously gone to that area. Now that I have volume through external speakers working, audio through AirPods doesn't. Everything works fine using Edge and audio from music. I know the device is connected and when that is, it's the default for where sound comes from. Used the test thing and yup there is audio. Is there something I'm missing? There must be but I can't figure out what it is. Hopefully someone reading this can point me in the right direction of resolving this issue. Thank you in advance.

I have noticed recently that when i try to play certain videos i am sent that are embedded on webpages the screen just goes black and i cannot see anything but i can still hear the video playing in the background. Why is this happening. I have a new HP envy laptop and am using firefox browser but when i use my work laptop which does not have firefox (IBM Thinkpad) i do not face this issue therefore i assume it is a setting in firefox

I followed [article] ten realised that at the top it recommends not using quick time so uninstalled it,

however, after uninstalling quicktime, the browser plugin did not appear so it would not have worked anyway.

What solutions are there to this?

when accessing my voicemails for work, I need to access their online storage and listen from there. I used to use chrome and there were no issues. now, using firefox, I am being told to install Quicktime My understanding is that chrome uses NPAPI plugin. is there something similar on firefox?

Videos on Bluesky have never appeared for me, instead they all say "Your browser does not support the video format. Please try a different browser." This seems to happen regardless of the video source.

Good day

Firefox was working fine till yesterday. No changes of any kind were made.

Firefox will no longer play any audio.

Audio plays just fine from every other browser and Windows test.

I have attempted and followed many variations of suggestions and still no sound. Been through permissions.

Any one have a silver bullet to get audio back?

Thanks

I got this new Chromebook, and now I'm having issues using YouTube. When I select a video to watch, a message pops up at the top saying "To play video, you may need to install the required video codecs." I am able to watch the video I selected anyhow, with some minor issues with the picture and its frames I believe, however, when I try to watch a different video, it does not work. Sometimes it will play for a short bit, but will then stop, and start buffering. When I then refresh the page, the video will not play and will only buffer. I am not sure what to do, and if this is an issue with the browser, or the device itself, please help?

This is the link to the video that will not play in FireFox. https://www.swingtechnologies.com/UploadVideos/clarkj@pobox.com/S200629_019 B.mp4

For a couple of days now Instagram linked videos won't play here. Actually some of them will -- my own reels and anything linked with that button that looks like a movie 'clapper'. But videos that show the triangular arrow pointing to the right, nothing happens when you click. Not sure if this is a FF issue or maybe something changed at Instagram. Did a google search and nothing came up.

thanks for firefox

but why: won't play audio https://wordcat.de/wp-content/uploads/2024/12/test-video-simplescreenrecorder-2024-12-22_opus.mp4

will play audio https://wordcat.de/wp-content/uploads/2024/12/test-video-simplescreenrecorder-2024-12-22.mp4_mp3.mp4 (bigger in filesize)

why? WHY????

I recently updated my browser, and I've noticed that while listening to music on YouTube, for some reason, the volume slider within the player also controls the stream volume within KDE Plasma's volume mixer, making for a much more frustrating experience. Now the volume resets to what was set on YOUTUBE rather than sticking to what was set in the VOLUME MIXER every time a new video plays or any time the page refreshes. This means that the volume gets reset every. single. time. The issue with this is not only that YouTube's volume slider isn't as accurate as KDE Plasma's, but also that a media player in a browser shouldn't be controlling its own system volume within the mixer because it causes issues and frustrations like these.

How do I separate player and stream volume?

Here's my inxi so you can see what I'm using/what I'm on: ```text System:

 Kernel: 6.12.9-arch1-1-znver4 arch: x86_64 bits: 64 compiler: gcc v: 14.2.1 clocksource: tsc
   avail: hpet,acpi_pm parameters: BOOT_IMAGE=/@/boot/vmlinuz-linux-znver4
   root=UUID=22984bc3-83f6-4891-a0a2-238f768ee899 rw rootflags=subvol=@
   resume=UUID=499703b6-f007-4f7c-8275-23c80bee1446 loglevel=3 ibt=off
 Desktop: KDE Plasma v: 6.2.5 tk: Qt v: N/A info: frameworks v: 6.10.0 wm: kwin_wayland tools:
   avail: lxlock vt: 1 dm: SDDM Distro: Garuda base: Arch Linux

Machine:

 Type: Desktop Mobo: Micro-Star model: MPG B650 CARBON WIFI (MS-7D74) v: 1.0
   serial: <superuser required> uuid: <superuser required> UEFI: American Megatrends LLC. v: 1.E0
   date: 07/25/2024

CPU:

 Info: model: AMD Ryzen 7 7800X3D bits: 64 type: MT MCP arch: Zen 4 gen: 4 level: v4 note: check
   built: 2022+ process: TSMC n5 (5nm) family: 0x19 (25) model-id: 0x61 (97) stepping: 2
   microcode: 0xA601209
 Topology: cpus: 1x dies: 1 clusters: 1 cores: 8 threads: 16 tpc: 2 smt: enabled cache:
   L1: 512 KiB desc: d-8x32 KiB; i-8x32 KiB L2: 8 MiB desc: 8x1024 KiB L3: 96 MiB desc: 1x96 MiB
 Speed (MHz): avg: 4546 min/max: 545/5050 boost: enabled scaling: driver: amd-pstate-epp
   governor: performance cores: 1: 4546 2: 4546 3: 4546 4: 4546 5: 4546 6: 4546 7: 4546 8: 4546
   9: 4546 10: 4546 11: 4546 12: 4546 13: 4546 14: 4546 15: 4546 16: 4546 bogomips: 134463
 Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
 Vulnerabilities: <filter>

Graphics:

 Device-1: Advanced Micro Devices [AMD/ATI] Navi 31 [Radeon RX 7900 XT/7900 XTX/7900 GRE/7900M]
   vendor: Sapphire NITRO+ driver: amdgpu v: kernel arch: RDNA-3 code: Navi-3x
   process: TSMC n5 (5nm) built: 2022+ pcie: gen: 4 speed: 16 GT/s lanes: 16 ports:
   active: DP-1,DP-2 empty: HDMI-A-1,HDMI-A-2,Writeback-1 bus-ID: 03:00.0 chip-ID: 1002:744c
   class-ID: 0300
 Device-2: Advanced Micro Devices [AMD/ATI] Raphael vendor: Micro-Star MSI driver: amdgpu
   v: kernel arch: RDNA-2 code: Navi-2x process: TSMC n7 (7nm) built: 2020-22 pcie: gen: 4
   speed: 16 GT/s lanes: 16 ports: active: none empty: DP-3, DP-4, DP-5, HDMI-A-3, Writeback-2
   bus-ID: 14:00.0 chip-ID: 1002:164e class-ID: 0300 temp: 43.0 C
 Display: wayland server: X.org v: 1.21.1.15 with: Xwayland v: 24.1.4 compositor: kwin_wayland
   driver: X: loaded: amdgpu unloaded: modesetting,radeon alternate: fbdev,vesa dri: radeonsi
   gpu: amdgpu d-rect: 5120x2880 display-ID: 0
 Monitor-1: DP-1 pos: bottom-l model: LG (GoldStar) ULTRAGEAR serial: <filter> built: 2023 res:
   mode: 2560x1440 hz: 144 scale: 120% (1.2) to: 2133x1200 dpi: 109 gamma: 1.2
   size: 597x336mm (23.5x13.23") diag: 685mm (27") ratio: 16:9 modes: max: 2560x1440 min: 640x480
 Monitor-2: DP-2 pos: top-right model: LG (GoldStar) ULTRAGEAR serial: <filter> built: 2023 res:
   mode: 2560x1440 hz: 144 scale: 213% (2.13) to: 1200x2133 dpi: 109 gamma: 1.2
   size: 597x336mm (23.5x13.23") diag: 685mm (27") ratio: 16:9 modes: max: 2560x1440 min: 640x480
 API: EGL v: 1.5 hw: drv: amd radeonsi platforms: device: 0 drv: radeonsi device: 1
   drv: radeonsi device: 2 drv: swrast gbm: drv: kms_swrast surfaceless: drv: radeonsi wayland:
   drv: radeonsi x11: drv: radeonsi
 API: OpenGL v: 4.6 compat-v: 4.5 vendor: amd mesa v: 24.3.3-arch1.2 glx-v: 1.4
   direct-render: yes renderer: AMD Radeon RX 7900 XTX (radeonsi navi31 LLVM 19.1.6 DRM 3.59
   6.12.9-arch1-1-znver4) device-ID: 1002:744c memory: 23.44 GiB unified: no display-ID: :1.0
 API: Vulkan v: 1.4.303 layers: 15 device: 0 type: discrete-gpu name: AMD Radeon RX 7900 XTX
   (RADV NAVI31) driver: N/A device-ID: 1002:744c surfaces: xcb,xlib,wayland device: 1
   type: integrated-gpu name: AMD Radeon Graphics (RADV RAPHAEL_MENDOCINO) driver: N/A
   device-ID: 1002:164e surfaces: xcb,xlib,wayland device: 2 type: cpu name: llvmpipe (LLVM
   19.1.6 256 bits) driver: N/A device-ID: 10005:0000 surfaces: xcb,xlib,wayland
 Info: Tools: api: clinfo, eglinfo, glxinfo, vulkaninfo de: kscreen-console,kscreen-doctor
   gpu: corectrl wl: wayland-info x11: xdpyinfo, xprop, xrandr

Aud io:

 Device-1: Advanced Micro Devices [AMD/ATI] Navi 31 HDMI/DP Audio driver: snd_hda_intel v: kernel
   pcie: gen: 4 speed: 16 GT/s lanes: 16 bus-ID: 03:00.1 chip-ID: 1002:ab30 class-ID: 0403
 Device-2: Advanced Micro Devices [AMD/ATI] Rembrandt Radeon High Definition Audio
   vendor: Micro-Star MSI driver: snd_hda_intel v: kernel pcie: gen: 4 speed: 16 GT/s lanes: 16
   bus-ID: 14:00.1 chip-ID: 1002:1640 class-ID: 0403
 Device-3: Advanced Micro Devices [AMD] Family 17h/19h/1ah HD Audio vendor: Micro-Star MSI
   driver: snd_hda_intel v: kernel pcie: gen: 4 speed: 16 GT/s lanes: 16 bus-ID: 14:00.6
   chip-ID: 1022:15e3 class-ID: 0403
 Device-4: JMTek LLC. USB PnP Audio Device driver: hid-generic,snd-usb-audio,usbhid type: USB
   rev: 1.1 speed: 12 Mb/s lanes: 1 mode: 1.1 bus-ID: 1-5.1:4 chip-ID: 0c76:161e class-ID: 0300
 Device-5: Micro Star USB Audio driver: hid-generic,snd-usb-audio,usbhid type: USB rev: 2.0
   speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 1-6:3 chip-ID: 0db0:70d3 class-ID: 0300
 API: ALSA v: k6.12.9-arch1-1-znver4 status: kernel-api with: aoss type: oss-emulator tools: N/A
 Server-1: sndiod v: N/A status: off tools: aucat,midicat,sndioctl
 Server-2: PipeWire v: 1.2.7 status: active with: 1: pipewire-pulse status: active
   2: wireplumber status: active 3: pipewire-alsa type: plugin 4: pw-jack type: plugin
   tools: pactl,pw-cat,pw-cli,wpctl

Network:

 Device-1: Realtek RTL8125 2.5GbE vendor: Micro-Star MSI driver: r8169 v: kernel pcie: gen: 2
   speed: 5 GT/s lanes: 1 port: c000 bus-ID: 0f:00.0 chip-ID: 10ec:8125 class-ID: 0200
 IF: enp15s0 state: down mac: <filter>
 Device-2: MEDIATEK MT7922 802.11ax PCI Express Wireless Network Adapter driver: mt7921e
   v: kernel pcie: gen: 2 speed: 5 GT/s lanes: 1 bus-ID: 10:00.0 chip-ID: 14c3:0616 class-ID: 0280
 IF: wlp16s0 state: up mac: <filter>
 Info: services: NetworkManager, smbd, systemd-timesyncd, wpa_supplicant

Bluetooth:

 Device-1: MediaTek Wireless_Device driver: btusb v: 0.8 type: USB rev: 2.1 speed: 480 Mb/s
   lanes: 1 mode: 2.0 bus-ID: 1-7:8 chip-ID: 0e8d:0616 class-ID: e001 serial: <filter>
 Report: btmgmt ID: hci0 rfk-id: 0 state: up address: <filter> bt-v: 5.2 lmp-v: 11 status:
   discoverable: no pairing: no class-ID: 6c0104

Drives:

 Local Storage: total: 2.73 TiB used: 493.01 GiB (17.6%)
 SMART Message: Unable to run smartctl. Root privileges required.
 ID-1: /dev/nvme0n1 maj-min: 259:4 vendor: Western Digital model: WD BLACK SN770 1TB
   size: 931.51 GiB block-size: physical: 512 B logical: 512 B speed: 63.2 Gb/s lanes: 4 tech: SSD
   serial: <filter> fw-rev: 731120WD temp: 38.9 C scheme: GPT
 ID-2: /dev/nvme1n1 maj-min: 259:0 vendor: Smart Modular Tech. model: SHPP41-2000GM
   size: 1.82 TiB block-size: physical: 512 B logical: 512 B speed: 63.2 Gb/s lanes: 4 tech: SSD
   serial: <filter> fw-rev: 51060A20 temp: 57.9 C scheme: GPT

Partition:

 ID-1: / raw-size: 1.79 TiB size: 1.79 TiB (100.00%) used: 493.01 GiB (27.0%) fs: btrfs
   dev: /dev/nvme1n1p2 maj-min: 259:2
 ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%) used: 588 KiB (0.2%) fs: vfat
   dev: /dev/nvme1n1p1 maj-min: 259:1
 ID-3: /home raw-size: 1.79 TiB size: 1.79 TiB (100.00%) used: 493.01 GiB (27.0%) fs: btrfs
   dev: /dev/nvme1n1p2 maj-min: 259:2
 ID-4: /var/log raw-size: 1.79 TiB size: 1.79 TiB (100.00%) used: 493.01 GiB (27.0%) fs: btrfs
   dev: /dev/nvme1n1p2 maj-min: 259:2
 ID-5: /var/tmp raw-size: 1.79 TiB size: 1.79 TiB (100.00%) used: 493.01 GiB (27.0%) fs: btrfs
   dev: /dev/nvme1n1p2 maj-min: 259:2

Swap:

 Kernel: swappiness: 133 (default 60) cache-pressure: 100 (default) zswap: no
 ID-1: swap-1 type: zram size: 30.45 GiB used: 1.81 GiB (6.0%) priority: 100 comp: zstd
   avail: lzo-rle,lzo,lz4,lz4hc,deflate,842 max-streams: 16 dev: /dev/zram0
 ID-2: swap-2 type: partition size: 33.5 GiB used: 0 KiB (0.0%) priority: -2 dev: /dev/nvme1n1p3
   maj-min: 259:3

Sensors:

 System Temperatures: cpu: 74.1 C mobo: 54.0 C
 Fan Speeds (rpm): N/A
 GPU: device: amdgpu temp: 43.0 C device: amdgpu temp: 72.0 C mem: 78.0 C fan: 568
watts: 165.00

Info:

 Memory: total: 32 GiB note: est. available: 30.45 GiB used: 16.65 GiB (54.7%)
 Processes: 567 Power: uptime: 6h 30m states: freeze,mem,disk suspend: deep avail: s2idle
   wakeups: 0 hibernate: platform avail: shutdown, reboot, suspend, test_resume image: 12.17 GiB
   services: org_kde_powerdevil, power-profiles-daemon, upowerd Init: systemd v: 257
   default: graphical tool: systemctl
 Packages: 2003 pm: pacman pkgs: 1982 libs: 581 tools: octopi,pamac,paru pm: appimage pkgs: 0
   pm: flatpak pkgs: 21 Compilers: clang: 19.1.6 gcc: 14.2.1 Client: shell wrapper v: 5.2.37-release
   inxi: 3.3.37

Garuda (2.6.26-1.1):

 System install date:     2024-12-16
 Last full system update: 2025-01-16 ↻
 Is partially upgraded:   No
 Relevant software:       snapper NetworkManager dracut
 Windows dual boot:       Probably (Run as root to verify)
 Failed units:            

```

Recently decided to try Mozilla for Windows. There is such a problem, and only on Mozilla: the video is very overexposed, the brightness is high, like in a fog, and on all video services, including YouTube. At the same time, I checked on all the other 3 browsers - everything is fine with the video. I did not change any settings in Mozilla, everything is by default. How to fix it?

For years I have been able to watch a foreign TV website, despite having only a DSL connection (I allow only the scripts essential to make it work). Since I did the last update, to 137.0, I cannot watch either the live stream ("General source error") or old programs ("There is something wrong with your internet connection"). This is absolutely consistent; I've lost count of the times I've tried.

I never had problems like this before. At worst, if Windows was running a background process I might have to stop it to keep from having pauses in the program. All I can think of is that you did something in the new version of Firefox that has made video impossible on DSL.

Trouble with streaming services(like youtube(only streams ), twitch, music streaming) on nightly Firefox Nightly 145.0a1 (2025-10-11) (x64) Cachy OS Binary from firefox.com

For the past several days I have not had any sound when linked to video from news email and others. The sound icon on the face of the video is completely at fullest. I am 88 years old and have very limited digital skills. I have not been able to understand how to restore the sound. Don't understand why or how this happened. Please help. Susan J Morris

My Firefox browser has been crashing for a while now (Years). It's fine playing YouTube and BBC iPlayer but when I advance the time marker to a different part of the stream or video, it crashes. It also has a problem when playing slots. It seems to crash a lot making it impossible to play.

I have tried using Firefox in Troubleshooting Mode but the same things happen.

Here's the crash report ID

Report ID Date Submitted bp-a9b8bd6e-9258-4a25-badc-bda480250308 08/03/2025, 13:41

Many thanks in anticipation and I hope someone can help me fix these issues.

I'm not sure if this is a Firefox or Google problem, I'm guessing Firefox because it doesn't happen in Chrome.

Every time I try to login to google in Firefox it auto logs me into a specific account, I don't mean it is already logged in, I'm logged out and where the blank field is to enter your account username(email) the drop down pops up and shows all the gmail accounts and picks one on its own then procedes to the next page for the password on its own. It's like someone took control of the mouse and was doing it for me. Really pisses me off because I'm trying to login to a different account and it chooses the same one every time and I can't choose. If this is some kind of auto login feature please tell me how to turn it off.

Hello,

NVIDIA RTX Video Enhancements are not working in firefox at all. By not working, i mean neither Super Resolution neither HDR enhancements work at all, not even the badge shows up, and the NVIDIA app reports the status as "inactive". The video is not upscaled, and the content isn't getting put into HDR. It is on globally on my system, and does work on all the chromium based browsers installed on my system, even on the discord app itself.

I tried a latest firefox fresh install, with youtube playback, or just opening a video file directly with the browser. This worked on chromium browsers, but not on firefox.

I'm on windows 10 64bit with a 3060 gpu. (the only gpu in the system.) I have 4 monitors connected, but still get the same issue with only one. Hardware decoding is force enabled, and about:support reports that hardware decoding is supported for H264, VP8, VP9 and AV1 too. I even get the same amount of video-decode usage in task manager on both chromium and firefox while video is playing.

Thanks in advance.

Whenever I use Google Meet in the Firefox browser, it works well at first people can hear me. However, for a few seconds, my microphone suddenly cuts out, and I have to raise my voice for it to work again. My microphone remains enabled and does not disconnect when the audio cuts out, but people are still unable to hear me. I have already set my microphone to 'Always Allow' instead of 'Allow Temporarily, but the problem persists.Can anyone help me with this