Firefox Community Forum

My primary PC died about a month ago, and the SSD is fried. I had it synced to both my phone and a secondary one, so no problem accessing things. I bought a new one online, and it just arrived. Then, when I tried opening all my tabs on my new PC, I found that they were no longer available, on either that one, or my other devices. This is new, because I had already recovered a few individual tabs to my phone previously, but I hadn't thought to open all 50-100 of them then since I was waiting on a new primary laptop. The device still shows up among the connected services on my account, but it doesn't show the tabs anywhere I could find, and since the SSD doesn't work I can't go into the files and manually port them over. Is there a way to solve this?

Why do I get a message that my Administrator is controlling my access when I AM THE ADMINISTRATOR AND ONLY USER? I used to get this on my Win 10 PC and now on Win 11! I don't know how to change settings on Malwarebytes. I got a suggestion to change the setting to use DNS over HTTPS, but it's already set there.

I cannot get certain videos to play on Firefox. YouTube, Instagram, Tumblr all can play videos. Pretty much everything else doesn't work. Patreon, I get a black screen. On Twitch, I can only see the 'not currently streaming' screen, even if they're currently live, and VODs don't work. My computer specs are below. Operating system is Windows 10, I use Windows Defender for anti-virus. Everything works completely fine in other browsers. Here's everything I've tried to fix this:

• Updating Firefox
• Updating my computer
• Running in Incognito
• Running in troubleshooting mode
• Allowing autoplay
• Disabling hardware acceleration
• Disabling addons
• Clearing cache and data
• Enabling/disabling DRM content
• Installing Windows Media Pack

My specs: Processor Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz 2.90 GHz Installed RAM 32.0 GB (31.8 GB usable) Storage 932 GB HDD TOSHIBA DT01ACA100, 477 GB SSD Micron 2300 NVMe 512GB Graphics Card NVIDIA GeForce RTX 3060 Ti (8 GB) Device ID C6C4BD2F-BD36-40B6-A917-13896770194D Product ID 00325-82058-09721-AAOEM System Type 64-bit operating system, x64-based processor

This has been going on for over a year now. I've gone through all of the above troubleshooting steps multiple times. The only progress I've made is getting YouTube from nonfunctional to working again.

I actively use keywords to search from the address bar, mainly g for google, gs for google scholar and w for wikipedia. Until a recent update (until last week, I think), pressing ctrl + L to go to the address bar would select all the text in the address bar, including the keyword, such that if I had made a google search by typing g and some query, I could immediately do a wikipedia search by typing w and some query.

Now, with an updated firefox (141.0.3, on xubuntu 24.04), the search engine from the previous search remains when I press ctrl + L, so I have to type backspace(s) to remove the search engine keyword, before typing a new keyword.

Is it possible to get the old behaviour back?

I had firefox for 5 years it worked great then I upgraded one day about a month ago and NOW I have had to Force Quit firefox 20 out of the last 30 days. engineers ??????????????????

I am trying to preserve my POCKET data before it all goes away. Mozilla responded to my email requesting data but when I opened the link I got this message that "the provided token has expired : despite it being less than 24 hours. Plus a lot of other characters meaningless to me. What can I do now?

This XML file does not appear to have any style information associated with it. The document tree is shown below. <Error> ExpiredToken <Message>The provided token has expired.</Message> <Token-0>

I need a fix for a problem that developed from your last update. I cannot stream Xfinity since the last update. I have tried all the recommended fixes. Other browsers have no issues.

Despite pop ups being barred on my system I get the attached several times a day. Does anyone recognise it and how can I stop it? I have no Firefox extensions, and have run Norton without finding any problems. There is no indication of its source. It has been on my system for more than a month. Thank you Colin O'Brien

Sync works fine between my Android phone and my devices, in that I can see open tabs on the phone from both devices. But what does not work is sync between the laptop and desktop. They are both listed as connected devices along with the phone, both are signed in, both synch with the phone but neither will sync with the other, so I can't see the open tabs on either device. Is this an issue or is it by design? Thank you.

When I opened Firefox, all my profile settings were back to a Default. Lost all my settings. Looked up solution on Google, couldn't find an "Old Firefox Data Folder" anywhere.

Tried the other listed "profiles" in my profiles folder, none were my most recent profile with all my settings from the past months.

How can I find the profile that was used before my update which was done 7/27/25 ish.

Thanks, Jean [email removed]

Twitter/X does not display, only an error message that says Twitter/X does not work with Firefox' advanced tracking (or similar). Requesting someone at Firefox and someone at Twitter/X get together and fix this so these two entities play nice with each other. Thank you in advance.

I was prompted to install a .js file while on a website unrelated to mozilla organization. I was taking a work call and distracted at the time and was dumb enough to install it before I realized this was not a normal update. Should I uninstall and reinstall firefox? My McAfee blocked the script from "trying to hijack one of [my] apps"

There are several sites (i.e., Hallmark.com or BlueMountain.com that I am not able to get into thru Firefox. I am able to get into them thru Chrome. Why is this and how do I fix it? I am not completely sure how to navigate thru the Mozilla items and what they ask me to do.

Thanks,

Any Ideas what is going on? About July 21st, 2025 I started noticing with a couple of browser tabs open, a new tab opens autonomously and flitters in the new tab name area, what "looks like a TagID", then closes by itself. I define "looks like a TagID" as something that looks like a tag at end of article link in popular newsletters I see, and appears in the url bar of the linked article.

The occurrence of the new tab happens when I open the browser, within 1 minute and occurs randomly during the session, perhaps every 20 minutes.

My first suspect/assumption is I am always signed into Mozilla when I open Firefox 141.0 (64 bit), processing an update now, Aug 5 2025. I have subscriptions to VPN and Monitor and I have sync (passwords and bookmarks) with my mobile instance of Android Samsung Galaxy phone.

My Desktop is set up as Windows 11 pro with one employer InTune acount for Microsoft but I limit that work to Edge browser.