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Automatic translation pop up window

Every time I open a new site or webpage, the automatic translation window pops up. I don't need translations and I have to choose "don't translate this page" again and ag… (read more)

Every time I open a new site or webpage, the automatic translation window pops up. I don't need translations and I have to choose "don't translate this page" again and again. I've searched everywhere on Firefox and I can't find a way to stop this. It is extremely intrusive and annoying. I don't understand why Firefox should decide for me what I want and what I don't want. Has anybody solved this problem.

Asked by ninadaon3 5 months ago

Last reply by TyDraniu 5 months ago

  • Archived

NO PDF PREVIEW

Hi Firefox Team, Why suddenly today there's no PDF preview for all PDF file sent or received on browser (i.e whatsapp web) Attached latest screenshots Please assist. R… (read more)

Hi Firefox Team,

Why suddenly today there's no PDF preview for all PDF file sent or received on browser (i.e whatsapp web) Attached latest screenshots

Please assist.

Regards, Novie

Asked by Novie Yahya 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Archived

Firefox Addon or Extension for Page Up / Page Down/ Home / End for Mac

Just switched from PC to Mac and miss the Page Up, Page Down, Home and End buttons. Wondering if there's a Firefox addon or extension to add these functions to a Macbook.… (read more)

Just switched from PC to Mac and miss the Page Up, Page Down, Home and End buttons. Wondering if there's a Firefox addon or extension to add these functions to a Macbook. I've searched but not found anything. I know I can't be alone in wishing for this!

(I am aware of using "Fn" and the arrow keys on a Mac to do page up and page down, but they are opposite sides of the keyboard and require both hands to scroll by page.)

Asked by zephmarie 6 months ago

Last reply by zephmarie 6 months ago

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Old Firefox data folder

Hi - Firefox placed an 'Old Firefox data' folder on my desktop and I am unable to delete it. I'ver tried third party apps, logging in as administrator, command line delet… (read more)

Hi - Firefox placed an 'Old Firefox data' folder on my desktop and I am unable to delete it. I'ver tried third party apps, logging in as administrator, command line delete, uninstalling FF but am still stuck with it and my network settings are wrecked so I can't re-establish connection to the internet on that machine. Anyone with any suggestions as to how I get rid of the 'Old Firtefox data' folder ? Many thanks...

Asked by stevenpotts 6 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

I have lost all my saved sites and passwords even from Sync

I was able to use it this morning from my macbook. But the afternoon I was on sites where my passwords usually fill but now everything is empty, everything had been delet… (read more)

I was able to use it this morning from my macbook. But the afternoon I was on sites where my passwords usually fill but now everything is empty, everything had been deleted. I tried to log out and back in to mozilla and sync, but everything is gone. Over 100 sites and passwords. How this happened ? Where can i ask for help since Mozilla doesn't offer any.

Asked by JoCika_ 5 months ago

Last reply by jmcdb 2 months ago

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Sidebar

With the latest update, no matter if I've got it set to light or dark, the sidebar text and background are almost the same color. It's unreadable. There is no way to ch… (read more)

With the latest update, no matter if I've got it set to light or dark, the sidebar text and background are almost the same color. It's unreadable. There is no way to change just the sidebar, and it ignores the light/dark setting.

Asked by rundesnettes 6 months ago

Last reply by Denys 1 month ago

I can close Master pw winndows & expose my data

When I open Firefox, the master pw window opens with data showing. I can x out of the window & continue. So my data is exposed to anyone who hacks into my desktop P… (read more)

When I open Firefox, the master pw window opens with data showing. I can x out of the window & continue. So my data is exposed to anyone who hacks into my desktop PC. WIN 11 64-bit. Please help.

Asked by sandra3048 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

  • Solved

Default search engine is set to Bing but changes to Google

I switched my default search engine from Google to Bing. As you can see in the attached screenshot, it should be searching with Bing. But for some reason the search resul… (read more)

I switched my default search engine from Google to Bing. As you can see in the attached screenshot, it should be searching with Bing. But for some reason the search results are always Google. How do I fix this? I haven't refreshed Firefox yet. I was hoping to avoid that.

Asked by mem9836 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Archived

https://www.xfinity.com/stream/listings/favorites no longer works - firefox 140.0.4

Connectivity to www.xfinity.com disappeared...with latest firefox 140.0.4 as near as I can tell. xfinity still works on Google Chrome and Microsoft Edge. Please fix fire… (read more)

Connectivity to www.xfinity.com disappeared...with latest firefox 140.0.4 as near as I can tell. xfinity still works on Google Chrome and Microsoft Edge. Please fix firefox browser so I don't have to go to chrome or edge. thanks!

Asked by Craig Burgi 6 months ago

Last reply by Craig Burgi 6 months ago

  • Archived

latest versions of firefox (now at 140.0.1) keeps opening onto my 2nd monitor which is off - how to stop it doing it.

latest versions of firefox (now at 140.0.1) keeps opening onto my 2nd monitor which is off - how to stop it doing it. Tried making new profile which works for awhile, but… (read more)

latest versions of firefox (now at 140.0.1) keeps opening onto my 2nd monitor which is off - how to stop it doing it. Tried making new profile which works for awhile, but sooner or later they all bump it to the 2nd monitor and it never comes back - tried moving to primary and closing it there, but next time back on #2. Open 2nd window while first is on primary, and that goes to 2nd monitor...

Asked by Ms. Jaimie Blackstone, PE 6 months ago

Last reply by Ms. Jaimie Blackstone, PE 6 months ago

  • Archived

lost bookmarks, settings etc after update

firefox updated to 128 esr all of a sudden (i didn't click update or download for this) and when i went to open firefox, the appearance and everything changed. it looked … (read more)

firefox updated to 128 esr all of a sudden (i didn't click update or download for this) and when i went to open firefox, the appearance and everything changed. it looked like google chrome and none of my bookmarks and settings and layouts were there. they just DISAPPEARED. i tried googling how to to fix this and for some reason every time i search it takes me to another search engine instead of google. (this is beside the main point though). I'm so frustrated right now since all my bookmarks are gone (literally having a breakdown). I tried looking through the help articles and all of them just say to use the backup profiles or that there are bookmarkbackup files in my profile folders or that firefox would download a folder with files from the old version but none of that happened. I looked into my folders for older profiles trying to find places.sqlite files but NOTHING. there is literally NO backups or profiles dated to before July 16 2025; the day it updated (shown in screenshot) and there is NO bookmarkbackup files anywhere. i have signed in to firefox prior and had my devices synced for awhile and no issues so there should have been previous profiles and data saved onto my computer. Please help, I really need my bookmarks back!

Asked by Carey 6 months ago

Last reply by Carey 6 months ago

  • Archived

Disable two-factor (aka two-step) authentication

To sign into my Amazon account, I'd like to enter only my email address and my password. But I have to enter my email address and my passkey. A verification code is the… (read more)

To sign into my Amazon account, I'd like to enter only my email address and my password.

But I have to enter my email address and my passkey. A verification code is then sent to my email address. I then need to enter that verification code to complete signing into Amazon.

On the Amazon's Sign in page (where I enter my passkey), it says "This request comes from the app 'firefox.exe' by "Mozilla Corporation".

How do I disable the two-factor (aka two-step) authentication for Amazon in Firefox?

Asked by gcotterl 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Solved
  • Archived

Unable to make Purchases on Firefox

Hello. I frequently shop at particular store and have never had a problem. Now, it's off and on. One order will go through with the help of their customer service (doin… (read more)

Hello. I frequently shop at particular store and have never had a problem.

Now, it's off and on. One order will go through with the help of their customer service (doing a direct purchase). Then a few weeks later I don't have a problem and can order without assistance. Now, once again, I can't purchase anything. Once my credit card goes through my address disappears. Then I add my address again and then my credit card is deleted. When my address or my credit card is deleted the order has in bold red letters telling me to add it again. I've tried Chrome after Firefox had issues but it had an issue too.

Is there something I can disable while I shop? I'm not having any problems with any other sites. Thank you!

Asked by Janice Viescas 6 months ago

Answered by Denys 6 months ago

  • Archived

Slow page loading on Firefox, computer specs below

Chrome user returning to Firefox here; I'm experiencing an issue where most pages would take at least 4 to 6 seconds to load, especially for heavy media sites like YouTub… (read more)

Chrome user returning to Firefox here; I'm experiencing an issue where most pages would take at least 4 to 6 seconds to load, especially for heavy media sites like YouTube which could take 6 seconds for it to be barely usable, and 10 or 13 seconds for it to finish loading. My internet speed is 1gb at most and 800 Mbps at the least.

It loads sites like Reddit pretty fast, like 3-5 seconds interestingly. It's largely YouTube and other sites where the pages load infuriatingly slowly, and Chrome Mask did not helped with this.

Here are the things I did: Refreshed Firefox, started in Troubleshoot mode, installed Chrome Mask for YouTube (Did not work), disabled DNS, closed all foreground apps except Firefox, used a different profile and enabled/disabled hardware acceleration.

Specs: CPU: i5-3570k GPU: GTX 1070 Ti RAM: 16gb DDR3 OS: Windows 10 Hard Drive type: SSD

Final notes, it says I use Microsoft Defender Antivirus but I am actually using Malwarebytes. I also use uBlock Origin which is the entire reason why I permanently switched from Chrome to Firefox.

Asked by jeremy798814 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Solved
  • Archived

I am unable to log in to Costco with firefox/linux 140, although an old Chrome has no problem. Same thing happens with various medical patient portals. WHAT IS THE PROBLEM?

I was finally forced to update my Firefox to the released version. I am increasingly unable to log in to various "secure" websites with Firefox 140...1 although Chrome 1… (read more)

I was finally forced to update my Firefox to the released version. I am increasingly unable to log in to various "secure" websites with Firefox 140...1 although Chrome 106 (old, but can't update) has no problem. There are also a number of captchas that are simply invisible to firefox. Why is this happening?

Asked by bashley101 6 months ago

Answered by bashley101 6 months ago

  • Archived

Automatic crash

Every time I make Firefox full-screen, it immediately crashes and shuts down. I have restarted the computer, uninstalled and reinstalled Firefox, but it still doesn't wor… (read more)

Every time I make Firefox full-screen, it immediately crashes and shuts down. I have restarted the computer, uninstalled and reinstalled Firefox, but it still doesn't work.

Asked by 2475575371 6 months ago

Last reply by Paul 6 months ago

  • Archived

some fonts are ugly

hello. i downloaded firefox from official void linux repo, and have issue with font rendering or smth. in settings option "Allow pages to choose their own fonts, instead … (read more)

hello. i downloaded firefox from official void linux repo, and have issue with font rendering or smth. in settings option "Allow pages to choose their own fonts, instead of your selections above" is enabled. don't have same issue in any other gtk apps on my system.

Asked by rusni1kk 6 months ago

Last reply by rusni1kk 6 months ago