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  • Solved

sound

I have used Firefox as my main browser for years - suddenly I have no sound from the internet. I have tried uninstalling and reinstalling but no sound. plewase for some h… (read more)

I have used Firefox as my main browser for years - suddenly I have no sound from the internet. I have tried uninstalling and reinstalling but no sound. plewase for some help.

Asked by Dean 2 weeks ago

Answered by Dean 2 weeks ago

  • Solved

Remove "Other bookmarks" folder from Bookmarks Toolbar

Hello. My Bookmarks Toolbar always showed bookmarks from it's folder with "two arrows" dropdown button at the end, but since today the toolbar ends with "other bookmarks"… (read more)

Hello.

My Bookmarks Toolbar always showed bookmarks from it's folder with "two arrows" dropdown button at the end, but since today the toolbar ends with "other bookmarks" folder. How can I remove this folder from the toolbar?

Asked by mycsharp.ru 2 weeks ago

Answered by cor-el 2 weeks ago

When saving bookmarks I only want to see the top-level folder list.

When I want to save a bookmark, I usually go through "choose". It seems to give me folders sometimes only open to the first level, sometimes to second and third levels. … (read more)

When I want to save a bookmark, I usually go through "choose". It seems to give me folders sometimes only open to the first level, sometimes to second and third levels. This behaviour seems random. I want to see only the top-level folders, it would make saving bookmarks quicker. How to achieve this?

I have attached an image of what I see now under "choose"

I have the latest version of Firefox operating on Windows 10.

Asked by Matthew Montagu-Pollock 1 week ago

Last reply by jscher2000 1 week ago

how do I stop my locations to be broadcasted without my concent? (ISP related)

long story short, if I go on amazon.com it redirects me amazon.com.br without asking me, no pop-ups, no "amazon wants to know you location" it just looks at my IP and sen… (read more)

long story short, if I go on amazon.com it redirects me amazon.com.br without asking me, no pop-ups, no "amazon wants to know you location" it just looks at my IP and send me away, also, if I do something like amazon.co.uk it will prompt me for "would you like to be redirected to amazon.com.br?" and I don't want that either, if I could go to amazon.jp it's all the same for me

note: 1: I used amazon as an example, this happens with eBay, YouTube, Bing, reddit, facebook, PayPal, or any other website that is available on a .br domain 2: I don't want to use a VPN or any Proxy server, I'm not rich, I can't pay 129.99 a year for a browser extesion, and there are free ones, but they bring my 120Mb/s connection to a grinding halt 3: this is most likely my ISP / IP being broadcasting my location without my consent, while some websites do ask me to allow it, my IP most of the time will basically lay open on the table and tell the website "if you wanna look, it's there" 3.2: this is especially annoying with the advertisements saying stuff like "80% of gamers in [USER_CITY] love this RPG" and I'm like, really? a backwater christian town where only 20% of the population have TVs and 5% of those 20% have broadband connection?

in short, I don't want any websites to know where I am

Asked by Kate Hanami 1 week ago

Last reply by Václav Trpišovský 1 week ago

quick link tiles

Quick link tiles appeared on my home page after the last update. I searched the internet on how to delete these, but I can't find any answers. I will never use these, and… (read more)

Quick link tiles appeared on my home page after the last update. I searched the internet on how to delete these, but I can't find any answers. I will never use these, and I want to remove them and I don't know how. Please and thank you.

Asked by nancyec_7 1 week ago

Last reply by nancyec_7 1 week ago

Sound on videos and videos stopped working on firefox

Hi everyone! I am looking for some help on how to fix my problem. Yesterday, suddenly videos on Firefox stopped having sound and in one particular website (public televis… (read more)

Hi everyone! I am looking for some help on how to fix my problem. Yesterday, suddenly videos on Firefox stopped having sound and in one particular website (public television) videos stopped working altogether. These are websites that I use on a daily basis and have been using for months. All of these websites and videos work fine on google Chrome. I am using a desktop and Windows 10 and use DuckDuckgo Privacy essentials. These are the things I have done to troubleshoot: -restarted computer _restarted Firefox in Safe Mode -checked the volume mixer -checked the App volume device preferences on Windows -signed off my firefox account and logged in without an account -refreshed Firefox -Uninstalled and installed Firefox

On my laptop (Windows 7) everything still works fine as usual.

Any tip or advice will be much appreciated. Please bare in mind that I have a very basic computer knowledge. many thanks Poppy

Asked by poppy.ocean 1 week ago

Last reply by jonzn4SUSE 1 week ago

Something captured me firefox and causes attempt to online banking fraud

Hello All, this is to inform you that my Firefox got infected with something causing an interference with my bank account. I could logon into the https site of my bank wi… (read more)

Hello All, this is to inform you that my Firefox got infected with something causing an interference with my bank account. I could logon into the https site of my bank with my banking credentials. Normally I see my account status directly after the logon. In this case onla after a couple of seconds a message is popping up that because of Online Banking Frauds the procedure will change. The only way to proceed is to click on Next. On the next page credentials for a Demo Account are displayed. The only way to proceed is to click on Next again. Then I'm asked to enter a TAN for a Demo Transfer of 9215.54€ . I called my bank and they could verify that I'm still on their https and that if I proceed definitly transfer the above amount to an other bank accout. Bank IT told me that on their site anything is right and it must be an issue on my PC. I tried logons to my bank account with IE and Opera and don't get the fraud pages. With firefox I always are led to the "DEMO Transfer".

Did you expierenced something like that already?

Asked by joerg-michael_kall 1 week ago

Last reply by FredMcD 1 week ago

Firefox crashes Windows OS

I have been experiencing lately quite few Firefox crashes that bring down the entire (desktop) Windows OS in a brutal manner: complete system lockup, instant reboots (no … (read more)

I have been experiencing lately quite few Firefox crashes that bring down the entire (desktop) Windows OS in a brutal manner: complete system lockup, instant reboots (no blue screen).

These seem related to the audio and video interactions with the host system - streaming musinc online (siriusxm.com) or engaging in graphic intensive activities. This supposition propmpt me to perform few hardware tests - memory, GPU, audio card,etc. Everything checks out fine with the basic test and diagnostic tools I've used.

The worse system crashes have happened while on the https://buckhill.com/tubing-2/snow-tubing/ wesbite trying to purchase passes. Along the way for signing the waiver, the site brings up a graphical pad for capturing the guest's signature using the mouse. Several attempts have ended with horrendous system crashes (I had to locate the hardware reset button on my system, which took a while), never in the same spot in the process. Similar issues have happened on my wife's laptop (Windows 10 OS) while using Firefox on this site. I had to use a different browser to complete this purchase, for both my kids sanity and my system health. (for whomever is interested in troubleshooting this site, just follow the prompts and add guests - the purchase step is the very last one).

I should mention that Firefox' own crash page (about:crashes) shows no sign of any crashes. Other times, the Firefox window just dissappears without any warning, and no traces of crash information in Firefox nor OS event system. My system is configured to save a memory minidump in the event of crashes - there were none.

In this context, I could be wrong, but narrowed the culprit down to Firefox itself. In my opinion, whatever Firefox is doing to bypass OS basic protection mechanisms (and let's be honest - on Windows these can be better) and cause such hard failures are a dangerous vulnerability that should be investigated.

Any ideas and suggestions on diagnosing this or what to capture for aiding with troubleshooting, are appreciated.

Asked by Dan 1 week ago

Last reply by FredMcD 4 days ago

Two-sided printing, flip on long edge

Hello, I recently switched from Chrome to Firefox, and I can't print a PDF with two-sided and flipped on the long edge. It only flips on the short edge (that's weird...).… (read more)

Hello, I recently switched from Chrome to Firefox, and I can't print a PDF with two-sided and flipped on the long edge. It only flips on the short edge (that's weird...). I know it is possible with my printer because I used to do it with Chrome. How can I print two-sided and flipped on the long edge ? Thanks for your help !

Asked by jacquesferrand03 1 week ago

Last reply by Joe Johnson 1 week ago

Firefox does not update a site's Favicon in history or bookmarks after the site has changed its icon

This is a bug report, not a question. When I access a web site for the first time, Firefox (version 84.0.2 [64-bit] under Windows 10) displays that site's Favicon in Fire… (read more)

This is a bug report, not a question. When I access a web site for the first time, Firefox (version 84.0.2 [64-bit] under Windows 10) displays that site's Favicon in Firefox's search history. If the site then changes its Favicon, Firefox does not update its own copy of the site's Favicon and continues displaying the old one. I had a site like this in my search history but I had not bookmarked it. The site changed its Favicon but the icon displayed in Firefox's search history remained unchanged. I later bookmarked the site, thinking that this might inspire Firefox to update the Favicon but it did not; Firefox displays the old Favicon in its bookmarks as well.

Asked by daveziffer 1 week ago

Last reply by jscher2000 1 week ago

How do I undo the changes to my computer from using "refresh Firefox?"

By using refresh Firefox to "fix" problems with slowness, I have lost all of my bookmarks and God knows what else. And I can't access the files that were created, all I g… (read more)

By using refresh Firefox to "fix" problems with slowness, I have lost all of my bookmarks and God knows what else. And I can't access the files that were created, all I get is gibberish. Why didn't Firefox inform me that using refresh would fubar ("fouled" up beyond all recognition) my computer? I desperately need to undo the damage caused by using this (dis)service. And how do I contact Firefox to tell them how badly they have screwed me over?

Asked by MozSupIsCrap 1 week ago

Last reply by jscher2000 1 week ago

both lastpass and onetab icons disappeared from firefox

Sometime in the last week or so, the lastpass and onetab icons that normally reside just to the right of the URL display and to the left of the download icon and the hist… (read more)

Sometime in the last week or so, the lastpass and onetab icons that normally reside just to the right of the URL display and to the left of the download icon and the history icon in the upper right of my FF browser disappeared. I think maybe it was the result of an update, but I wasn't paying close attention, then when I did notice it, couldn't find anything on the interweb about it.

They are both still installed since if I go to the onetab on the playstore it only shows uninstall and if I restart the computer, one of my open browser windows will restart with the onetab open as a new tab. If I close the tab, there is then no evidence apparent that it is still there. I have hovered my mouse over that area but nothing shows to be there.

Any ideas? BTW, if not apparent from the above, I am not very technical. Thanks

Win 10 Home, FF browser

Asked by Odysseus 1 week ago

Last reply by Odysseus 5 days ago

  • Locked

jscher2000

I couldn't reply to your email. Places database. k: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches… (read more)

I couldn't reply to your email. Places database. k: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches - Unable to invalidate caches > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: originFrecencyStats - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task.

There is nothing in the Library, not even backups.

Asked by MozSupIsCrap 1 week ago

Last reply by cor-el 1 week ago

Mozilla Passport

Hello guys, I was wandering if it would be a good idea for the Mozilla Foundation to create a new service: The Mozilla Passport Service, where it would store users legal … (read more)

Hello guys,

I was wandering if it would be a good idea for the Mozilla Foundation to create a new service: The Mozilla Passport Service, where it would store users legal information (in blockchain) and act as an intermediate with other services on the internet without exposing our information to those services. There have been many companies that are trying to achieve that but they lack something that the Mozilla Foundation has (to some point) and that's Trust from their customers. Also i don't see how Mozilla will survive in the future without providing future-proof services. Another thing is that in 2021 i really find it weird that there's not an easy way (off the social network) to contact Mozilla if someone has a new idea about their services (even if its stupid).

Anyways thanks for your time

Asked by superjohnv 1 week ago

Last reply by jscher2000 1 week ago

  • Solved

Bookmarks are missing after sync but can be found when using bookmark search

Hi, I'm having an issue where I can't see all of my bookmarks or folders after syncing. I am missing a folder that held a lot of bookmarks. When I go to search for specif… (read more)

Hi,

I'm having an issue where I can't see all of my bookmarks or folders after syncing. I am missing a folder that held a lot of bookmarks. When I go to search for specific bookmarks I can find them but I can't see the folder that contains them. It appears as if the folder or folders themselves have been hidden somehow. I only noticied this after signing in to my mozilla account and syncing my bookmarks. It seems there are issues syncing desktop to mobile and mobile back to desktop.

Please help me find my missing bookmarks. Thank you :)

Asked by whatthefoxsaytoday 1 week ago

Answered by cor-el 1 week ago

Firefox does not like yahoo mail

Firefox will take me to yahoo and I can preview my email but cannot open my yahoo mail. I uninstalled firefox and reinstalled and it fixed it Now a week later it is doi… (read more)

Firefox will take me to yahoo and I can preview my email but cannot open my yahoo mail. I uninstalled firefox and reinstalled and it fixed it Now a week later it is doing it again. I can get to my mail from edge no problem. I decided to try firefox again to get into my yahoo mail and it worked all day yesterday and now it stopped again. Can't figure out what gives

Asked by viejamom 1 week ago

Last reply by FredMcD 1 week ago