Firefox Community Forum

Just getting started using Mozilla features after many years absence. So much has changed! I have yet to decide what I need help with. All of it! So let me proceed on my own to figure this out and return for support when I feel I need it most, and more importantly, when I feel I feel I have the time and energy to devote to the learning curve required.

I am so disappointing in the CEO's decision to push AI. Firefox has a very dedicated following BECAUSE it does not push AI and all the other shady things other Browsers push. Everyone I know will stop using Mozilla browsers if they continue on in implementing AI.

I have spent so many hours deleting every sneaky file, disabling every program, having all firewalls block any AI. (I really do need to switch to Linux with the amount of time I spend on this lol...)

How do we contact the higher ups? If large numbers of users emailed/heck even wrote (making a point that we will delete our Mozilla accounts if AI happens) maybe it could help? Or a petition?

Unable to play a video on Hulu with my own Hulu account, which I have had no issues in the past doing, even with all my ad blockers and trackers enabled (Privacy Badger, uBlock Origin, AdBlocker Ultimate, Ghostery, and Malwarebytes). I have tried disabling all of the above extensions, refreshing the website and still no luck. I have also followed the instructions Hulu guides me to via a link on the screen (see attached screenshot) to their help page https://help.hulu.com/article/hulu-power-cycle?utm_source=hulu&utm_medium=error-message&utm_campaign=video-02 None of these have helped either. My internet speed is fine, I checked it through 3 different internet speed testers to verify Also checked my Wifi signal through our Google Home portal. I've searched online for solutions and haven't found anything new to help or in the Mozilla Support forum. My computer/laptop is up to date on all updates and software. Appreciate any support, thank you!

Greetings...

I successfully deleted the new weather widget that appears at the top right of my Firefox homepage but the horizontal space at the top of my homepage remains. I followed all of the steps (3) to delete the weather widget but none of them also deleted the horizontal space. As a result, there is a wide white top "margin" that appears on my homepage, below which the customary Firefox graphic logo appears.

On my Firefox homepage, I have three rows of shortcuts that now appear lower on the homepage and a vertical scroll bar now appears on the right side of the homepage. Before the new weather widget appeared on my homepage, the three rows of shortcuts were vertically centered on the homepage, without the need for a vertical scroll bar to appear.

Either there is a way that the horizontal space at the top of my homepage can be deleted, or I will have to resort to creating a custom HTML webpage containing my shortcuts.

Please advise which solution will resolve this problem. Thank you very much for your time and feedback.

Take care...

Hello,

For few days, it's impossible to connect to FACEBOOK. I have the latest version of FIREFOX, but I have to use another web browser (EDGE) to connect to FACEBOOK. The problem is the same with my two computers with the latest WINDOWS.

Thank you for your help to solve my problem

Firefox will not allow me to connect to a portal I've been using for years. It gives a "SEC ERROR REVOKED CERTIFICATE" I can connect using another browser. What's up?

Firefox is up to date, Windows 11.

I frequently watch BBC videos but approx one week ago, they stopped playing. I have your VPN which is usually off as it give me no advantage, (this appeared following the last update), but I've tried switching on and changing to UK location. No change.

Can you give me some suggestions please?

Hello, I am using Linux Mint on a desktop with the latest version of Firefox. Two weeks ago I could login to the Discover website with no problems. Suddenly I can not log in, but get an error message that something is wrong and I can't login. I can login using Chrome on this machine. My wife gets the same message when she tried to login to her account on my computer. After several discussions with Discover, all I get is "it is not our problem."

I am having no problems logging into other accounts with Firefox on this computer.

I have not explicitly changed anything on the browser or computer. I have done some updates which included Firefox. I can login on a different Linux computer using an older version of Firefox. Of course the updates were also to the computer and I will ask the same question to the Linux forum.

I really like Firefox and would hate to have to change to Chrome.

Thanks so much for your help.

Bob Bulfin

I noticed that the World Clock widget includes Pakistan Standard Time (PKT) but does not provide an option for Indian Standard Time (IST). This is surprising given that India has one of the world's largest internet user bases and a significantly larger population than many countries currently represented.

India operates on a unique UTC+5:30 time zone used by over 1.4 billion people, making it one of the most widely used time zones globally. The absence of IST while neighbouring time zones are available feels like a major oversight and reduces the usefulness of the widget for Indian users and anyone who regularly works with Indian colleagues, clients, friends, or family.

Please add Indian Standard Time (IST) to the World Clock widget as a standard option. Its inclusion would greatly improve the widgets global coverage and usability.

The Trend Micro Toolbar extension for Firefox is no longer available as shown in the page: https://addons.mozilla.org/en-US/firefox/addon/trend-micro-toolbar/?ProductSKU=HE_Global i contacted trend micro support and they mentioned they have submitted the latest version last october and since then the extension hasn't been approved yet from firefox team. Can you please update me when the extension will be available again?

Just recently I changed my privacy settings to take advantage of the privacy opt-out option for websites not to share my data or information. I went to my AMX credit card account and now every time I move to a new page the message, "Your Global Privacy Control opt-out signal has been honored" pops up and gets in the way of the information on the page. I am constantly having to click on the X in the corner to close the message box. Once would be enough for each main website. Having it pop up every time is absolutely annoying. I like having this option but if it's going to make me have to close the informational box every time I move to a new page or back to a former page, then I will have to undo the choice. The web designer who put this message text into the Firefox browser needs to find a way to only have it pop up once if they feel it is really necessary to tell me that they are blocking information from other companies. I really don't even need the first message just as long as it works behind the scenes. I hope someone gets web support to look into this issue. It's just so annoying.

Some extensions I use have been updated and now ask permission to "Access your data for all websites." What is the scope of this access? Can an extension which facilitates video downloads see my bank password? Can it access data for sites in a different Firefox container? Can it access sites which I use in a different browser? Can it access data for sites which, on my system, are only available to a different user? Thanks for any clarification. [I am running Firefox 149.0 under Kubuntu 24.04]

I am currently using a ~6 yr old laptop with a 256GB SSD running Win11, v25H.2, build 26200.8457. My Firefox is 151.0.1 64bit. After a Firefox update a couple months ago, Privacy Badger was put forth as a recommended extension for FF and since it was showing on the toolbar I installed/activated it. It worked fine for maybe 2-3 weeks, then I started getting popups from Dell saying "can't do system backup, not enough memory", so I looked and I have a 256GB SSD but it showed I had <4GB free/available when every time I had checked it in the past, on at least a monthly basis, it was always around 65GB free. After doing a lot of web searching, one of the things mentioned for finding what was eating my memory was to check Task Manager, so I did. I generally have only 2, maybe 3 FF tabs open at a time but Task Mgr was usually showing up to 23 open and that FF was using about 950MB of disk space - something that I'd never seen before. I looked back at what updates were done and aside from an Intel Bluetooth update, the only thing that was different was that I had activated Privacy Badger. So, I opened FF, clicked on P-B, then 'uninstall', closed and restarted FF and the P-B icon was gone from the toolbar. However, in the next couple weeks, I noticed that when I looked at certain websites, I was still getting their popup notices about "please disable your ad-blocker so we can make money off the ads" or "we're honoring your opt-out request", or other. But, this didn't happen all the time, just sporadically, but I did notice that ads were largely gone from the websites I usually go looking at. I even went so far as to go to FF menu and check "use standard tracking protection", "never remember history", and didn't activate VPN or anything else. I went through the FF menus 'settings', 'extensions', 'more tools' and could not find any reference to P-B being active. However, FF still seems to be going a bit nuts about opening instances - I've uploaded an image of what Task Mgr is seeing as I type this out - in the background is my open FF showing 2 tabs open, but in the foreground Task Mgr is showing I have 12 open 'instances' taking up >600MB. About 10 days ago, I went through some of the FF help questions on the site and followed through with making sure this was clicked and that was unclicked and so forth, even went so far as to 'refresh' FF. Nothing has changed for the better, as a matter of fact now practically all websites I visit are asking me "do you want to disable your ad-blocker?". How do I answer that? I UNINSTALLED THE AD-BLOCKER!!!

Also, when researching where my disk storage disappeared to, I installed WinDirStat. Running that, I found capabilityaccessmanager.db-wal file was over 80GB which was way over what it should be. I found some steps to get rid of it and did so, but then found that my laptop now takes 5-6 minutes to start up (with an SSD???) where it used to start in ~45 seconds, and my wifi connection sometimes takes another 2-3 minutes to connect on top of the startup cycle. Looking at what capability....-wal does and it supposedly keeps track of or monitors or something with internet connections... And in the last two weeks or so, that db-wal file has gone again from ~26GB to almost 70GB and my free disk space is back down to about 6GB. So here's a theory: somehow Privacy Badger made some kind of change to Firefox, something hidden below all the surface commands and options, and that change is making FF keep all tabs/windows that are opened in that session in the back seat as it were until FF is closed. In the meantime, since FF has all these tabs/windows/sites still in memory waiting to be activated again and sucking up memory, CapabilityAccessManager is trying to also keep these in active memory but it doesn't delete those instances/websites when FF is closed because the last it heard from FF was 'keep these active in case we re-open them'.

But, that is secondary to the initial problem of "I uninstalled Privacy Badger but Firefox still acts like it is active", and "Firefox is using a lot of disk space that it looks like it doesn't actually need". I contacted Privacy Badger (extension-devs@eff.org) and ran through the situation with FF appearing to be still honoring P-B even though P-B was uninstalled and they said "Once you remove a browser extension from the browser, the extension should be fully gone. You may have changed various Firefox privacy settings or installed another blocker extension. You may have a VPN or some other software that blocks trackers." But that's just it, I have a separate VPN but it's ad-blocker has never been activated, and I haven't changed any FF privacy settings other than 'never remember history'...

Any words of wisdom on why FireFox still thinks Privacy Badger is still active would be greatly appreciated.

Since updating Firefox from a previous version, the browser no longer displays any Unicode emoji characters. Where an emoji would normally be rendered (👁), the browser instead displays empty space. Websites such as twitter and discord, which use their own artwork for emoji, are unaffected. This has negatively affected my browsing experience.

For illustrative purposes, I will add a series of emoji and include a screenshot of how they are displayed: (😀🙁😡💀). Other characters still display correctly: (β❖♞䷲⎈𐘢𓀺இ). My computer otherwise displays emoji correctly. The issue persists after disabling extensions, and has persisted between computer restarts.

I am using Firefox version 147.0.4 (aarch64) on a Macbook Air running macOS Sequoia 15.5.

I just changed my email address from [email 1 removed]@gmail.com to [email 2 removed]@gmail.com. However, [email 2 removed]@gmail.com was locked and I kindly request to have it unlocked. I prefer to use the new email address [email 2 removed]@gmail.com.

Recently, whenever I put a video in PiP, the whole browser freezes. I'm not sure what causes it. The PiP player itself is playing and working fine, it's the browser as a whole that freezes completely. I can play/pause and even pop it back to its tab, but when I do, the browser is inaccessible to me because it freezes, despite the video still playing normally. I can only terminate the browser with Task Manager, otherwise the video will continue playing and the Firefox process goes on the background.

I have tried Googling for a way to fix it, but nothing seems to work. Some of the recommendations were to turn Hardware Acceleration off, allow autoplay, upgrade GPU drivers, and test in Troubleshoot Mode. I have autoplay completely off (including in about:config) and gave an exception to YouTube. I don't think this is the problem though, because I've had it set up this way for a long time, and the browser freezing only started happening recently. I have had Hardware Acceleration off for a while too, so it's not because of that. My GPU drivers are up-to-date (Nvidia). The browser still freezes in Troubleshoot Mode.

The problem is not limited to YouTube. Wherever I can pop the player off with PiP, it will freeze the whole browser (like Twitch or any other site with video player capabilities). I tried playing a video in a different browser and it worked just fine with no freezing, it only happens in Firefox.

I noticed that the common issue people report is the PiP player itself freezing, but my case is the exact opposite. The PiP plays fine while the rest of the browser freezes. I really like this feature and don't want to turn it off if possible. I like to pop the video out and watch it play while I scroll around on my desktop.