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i have no idea what's happening. I've been abandoned by GeekSquad. and i can't send emails.

i write an email and it automatically goes to the outbox,.... but it never is sent. my sense is that it's trying to send emails via another browser... not firefox and it… (read more)

i write an email and it automatically goes to the outbox,.... but it never is sent. my sense is that it's trying to send emails via another browser... not firefox and it just locks it up.

Asked by lmartyn 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

Spurious Error 403

I am a pensioner in te UK. Due to restricted mobility I spend a lot of time using Firefox to access many web sites. This normally works perfectly. Today I tried to access… (read more)

I am a pensioner in te UK. Due to restricted mobility I spend a lot of time using Firefox to access many web sites. This normally works perfectly. Today I tried to access the web site of national chain store specialising in outdoor clothing and equipment because I need a new showerproof jacket. I have never used that site before, yet Firefox reported Error 403 : Forbidden. Have you people never been told tat error messages are supposed to be useful? What is Forbidden. Why when it has not happemed before?

The web site is https://www.millets.co.uk/

I have a web site so I have other browsers just for checking for layout problems.

I tried Chromium, same error but the message said You are not authorised to access this site. Presumably that is what your incompetent message should have said. But why should a pensioner trying to buy something from a chain store ever need any sort of authorisation?

I tried Opera. Connected me no problem!

I tried Edge. Connected me no problem.

Clearly somebody somewhere is an incompetent idiot, but it isn't me. So who is it? If it is yourselves then please do something to fix this.

Asked by d.lazenby 3 months ago

Last reply by d.lazenby 3 months ago

Issues navigating nbcnews.com web site

I visit the nbcnews.com web site frequently. For the past +/- 48 hours, I have been having issues. I can open the home page and scroll from top to bottom just fine. Howev… (read more)

I visit the nbcnews.com web site frequently. For the past +/- 48 hours, I have been having issues. I can open the home page and scroll from top to bottom just fine. However when I now double-clcik to open a specific article, that article page opens for about one second and is then immediately replaced with a page that says "Something Went Wrong. Access to NBC News is temporarily unavailable. The problem will be resolved as soon as possible." This happens on whatever article I select. It also happens on 2 separate computers.

I e-mailed support at NBC News. Their response was "we cannot duplicate this behavior." They suggested I try another browser. I do not use anything other than Firefox, but I found an old installed copy of Internet Explorer from... 2015. IE opened the NBC News main page and all of the sub-pages just fine.

My Firefox just updated to version 115.30.0esr X64 within the past several days. I am not certain if the NBC News issue happened as a result of that update or not. Has anyone else experienced similar difficulties with this web site or as a result of this latest update?

Asked by wdunwoody 2 months ago

Last reply by Marina Lumpanoff 2 months ago

Suddenly can't connect to major parts of Delta.com

Whhhhyyyyyy am I suddenly unable to access certain parts of the Delta.com website?? I had no problem with the website re my outbound flight and now I can't access any in… (read more)

Whhhhyyyyyy am I suddenly unable to access certain parts of the Delta.com website?? I had no problem with the website re my outbound flight and now I can't access any info on my return flight on their "flight details" page. They had to send me a screenshot of what they had on their screen because I cannot get it on my own screen. I am worried as I get closer to my departure date that I still will not be able to access my flight info and will not be able to check-in! They told me to change browsers! Help! 😳

Asked by TikvahCo 5 months ago

Last reply by TikvahCo 5 months ago

Why is it impossible to sign into my Outlook account on Firefox?

On all our computers it seems impossible to sign into Outlook...several laptops and 3 desktop...even a new Apple device. Enter your email address and then taken to the ne… (read more)

On all our computers it seems impossible to sign into Outlook...several laptops and 3 desktop...even a new Apple device. Enter your email address and then taken to the next page (see attachment). sign in works with Edge! This has been happening for maybe a month. Very frustrating! NEVER opens the next security window, the 'spots' just keep moving forever...selecting "Back" just repeats the cycle.

Asked by sandhilllv1 4 months ago

Last reply by sandhilllv1 4 months ago

Problem loading popular websites e.g. eBay (tried a new "profile" for troubleshooting)

Hi! Please see attached image: Left: Edge (making sure it isn't a network issue) Right: Firefox using a new profile from about:profiles. On my main profile, I've trie… (read more)

Hi!

Please see attached image:

Left: Edge (making sure it isn't a network issue)

Right: Firefox using a new profile from about:profiles.

On my main profile, I've tried clearing the data and cookies (though not the history) a couple of weeks back.

Any suggestions welcomed! Many thanks in advance.

Asked by Joey 4 months ago

Last reply by Paul 4 months ago

Can't log in to AOL

Today following a brief power outage I was no longer able to sign in to AOL with Firefox on my desktop computer. I am able to sign in to all other apps with no problem. I… (read more)

Today following a brief power outage I was no longer able to sign in to AOL with Firefox on my desktop computer. I am able to sign in to all other apps with no problem. I tried clearing my cache, restarted Firefox, restarted my computer and spent 30 minutes on remote desktop access assistance with AOL trying to fix the problem with no success. I can log in to my account using Chrome on the desktop computer and can log in with no problem using my Android phone but can't log in using my desktop computer with Firefox. I've verified that my Firefox version is updated. I am running Windows 11 Pro.

I would greatly appreciate any helpful advice.

Asked by kasdds 3 weeks ago

Last reply by kasdds 2 weeks ago

  • Archived

Text in header <th> cells not visible (plus other font issues)

Myself and a colleague who both use Firefox on Mac are experiencing the exact same issues. 1. Table header cells don't show their text, unless we specify a font for the … (read more)

Myself and a colleague who both use Firefox on Mac are experiencing the exact same issues.

1. Table header cells don't show their text, unless we specify a font for the table

I tried to put an example of the HTML here but it was rendered as a table by this page. I'll add some images of the code instead to show it.

In Firefox the Header cells are not visible, but in Chrome the text appears correctly.

If we add CSS like...

<style> table { font-family: Arial, Helvetica, sans-serif; } </style>

...in the header then the missing text in the THs appears.


2. Other font issues

The Wave accessibility extension has text that doesn't appear and throw errors like this in the console...

downloadable font: rejected by sanitizer (font-family: "Open Sans" style:normal weight:400 stretch:100 src index:3) source: moz-extension://b86260c9-33f6-4529-b12f-a101d8607bd4/styles/open-sans-v17-latin-regular.woff

These only occur on Firefox on our Macs. Fine on PC and other browsers on the Macs.

We tried a whole series of tweaks to settings to try fix this.


I have tried resetting Firefox and doing a fresh install but nothing fixes either issue. Are these known issues with recent Firefox releases on Mac?

Asked by darrenj1 6 months ago

Last reply by darrenj1 6 months ago

  • Solved
  • Archived

reddit blocks Firefox

macOS 15.6 Firefox 141.0.3 - my preferred browser I've seen a number of posts regarding this problem since the Firefox 141 update. I've tried a number of suggestions, al… (read more)

macOS 15.6 Firefox 141.0.3 - my preferred browser

I've seen a number of posts regarding this problem since the Firefox 141 update. I've tried a number of suggestions, although my problem seems slightly different.

I can apparently login to reddit OK but when I try to access a subreddit thread, a warning comes up - see image.

I have cleared Firefox site data, cookies, cached files, etc - problem remains.

I have restarted Firefox in Troubleshooting mode - problem remains, so not an extension.

However, https://old.reddit.com has no problems with Firefox, lets me access threads, etc and comment.

No problems accessing reddit with Safari or DuckDuckGo browser.

Asked by UKLarry 6 months ago

Answered by Paul 6 months ago

website access blocked?

I am using the Firefox browser on my iMac. Suddenly, I am not able to 'sign in' or access pages of common websites. I am getting blank pages or pages with the ever-cir… (read more)

I am using the Firefox browser on my iMac. Suddenly, I am not able to 'sign in' or access pages of common websites. I am getting blank pages or pages with the ever-circling ball when trying to access websites, like homedepot.com, shutterfly.com, etc. I can access them via safari.

I have gone through the Troubleshooting steps, have Uninstalled Firefox and Reinstalled, etc. What is happening with my browser?

Asked by J. D. 5 months ago

Last reply by J. D. 5 months ago

  • Solved
  • Archived

ATT.NET is blocking my access to ATT/Yahoo email from my ATT.net account using Firefox but not using Chrome?

ATT.NET is blocking my access to ATT/Yahoo email from my ATT.net account using Firefox ''but not using Chrome?'' I have stopped all tracking and cookie blocking "Somethi… (read more)

ATT.NET is blocking my access to ATT/Yahoo email from my ATT.net account using Firefox ''but not using Chrome?'' I have stopped all tracking and cookie blocking

"Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. If you were using an app, close this page. Otherwise, start over."

Asked by STARKNIGHT 1 year ago

Answered by STARKNIGHT 1 year ago

  • Solved
  • Archived

Can no longer access my local server nor router via Firefox

I can no longer access my local TrueNAS server nor router via Firefox. My current version is 133.0.3. Safari has no trouble. Firefox gives no warning, no Advanced button… (read more)

I can no longer access my local TrueNAS server nor router via Firefox. My current version is 133.0.3. Safari has no trouble. Firefox gives no warning, no Advanced button, no option to bypass security. All I get is: "Unable to connect An error occurred during a connection to 192.168.0.102.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web."

I have tried so many settings, troubleshootings, workarounds, I can't begin to list them. It happens in troubleshooting mode. I have created SSL certificates on the server many different ways to no avail. I'm thinking I will have to abandon Firefox with it's obscure, no-way-through security. But I wanted to ask for help first. Please help.

Asked by sites1 1 year ago

Answered by sites1 11 months ago

  • Archived

Firefox changes font color

Some web sites such as Amazon have an options bars to select items like 'review order'. When the web page first comes up, they show white in the dark bar. But Firefox i… (read more)

Some web sites such as Amazon have an options bars to select items like 'review order'. When the web page first comes up, they show white in the dark bar. But Firefox is immediately changing the white to purple so that it is almost impossible to read. I haven't been able to find anything in settings to correct this. I do not have this issue when I use Chrome.

Asked by kflorup 8 months ago

Last reply by kflorup 7 months ago

  • Archived

One website opens with a blank white screen.

When logging in to a website that I use many times every day all day, all of a sudden I log on and all I get is a blank white screen. I have tried clearing everything, re… (read more)

When logging in to a website that I use many times every day all day, all of a sudden I log on and all I get is a blank white screen. I have tried clearing everything, restarting Firefox, removing Firefox and re-installing it, rebooting the computer, starting Firefox in the safe mode but no change. The same problem shows up on three different computers on two different networks with two different ISPs. The website opens normally on Edge and Chrome. I would prefer to be able to use Firefox. Using version 139.0.4 (64-bit) on all three computers. I would really appreciate any help that is available.

Asked by Barry 8 months ago

Last reply by Denys 8 months ago

  • Archived

Harborfreight breaks when responding to a search

Again ONLY in FF harbor freight search function breaks when entering a search. Yes, please don't give me the MS ctrl-alt-del type of response about cookies.... That was … (read more)

Again ONLY in FF harbor freight search function breaks when entering a search.

Yes, please don't give me the MS ctrl-alt-del type of response about cookies.... That was done many times before posting this. The website works fine in Brave. MS Edge well, let's not speak of it in public company shall we.

So, now what the heck is happening to FF???? I have contacted HF three times and they referred me to use other browsers other than FF. No, I DO NOT have multiple extensions nor themes. FF is bare bones but for uBlock. Hardware acceleration is off and MS Clear type is on. Anybody wanna fess up, who broke this????

Asked by SheepDog 8 months ago

Last reply by SheepDog 8 months ago

Only Firefox fails to let me watch youtube TV

For over a week, Firefox always displays the message "Our servers are experiencing problems with our services" when I try to view a TV program on YouTube TV. Opera, Edge … (read more)

For over a week, Firefox always displays the message "Our servers are experiencing problems with our services" when I try to view a TV program on YouTube TV. Opera, Edge and my iPhone do not have this problem. I notice that Firefox doesn't store my location in the same place other browsers do. Could that be the problem?

I hate it when I have to use a different browser.

Asked by Anita Privett 4 months ago

Last reply by Somebody 4 months ago

  • Archived

Since I installed the Firefox 141.0 update I can't login to Reddit

Hello, since I installed the Firefox 141.0 update today, I can't login to Reddit. I tried logging into Reddit right after updating Firefox, so did a System Restore to see… (read more)

Hello, since I installed the Firefox 141.0 update today, I can't login to Reddit. I tried logging into Reddit right after updating Firefox, so did a System Restore to see if that corrected the problem, and it did.

To double check, I installed the Firefox 141.0 update again, and encountered the same problem logging into Reddit again, so it's definitely this new update causing the problem.

I've attached the Reddit messages I get. The 1st is the initial message, and the 2nd after I retry logging in.

I would greatly appreciate help with this.

Thank you,

Michael T.

Asked by phoenix71 6 months ago

Last reply by Kiki 4 months ago

  • Archived

Reinstalling Fireifox

I received this message from ATT whenever I try opening my email: "Something's gone wrong. You may be having trouble with your connection. Connecting your device to Wi… (read more)

I received this message from ATT whenever I try opening my email: "Something's gone wrong. You may be having trouble with your connection. Connecting your device to WiFi could help fix the issue or try later again." However, I can get into my email through Chrome with no problem so I'm able to continue working. Would uninstalling then reinstalling Firefox help without creating more problems? I would like to continue with Firefox if possible. I have Windows11. Thank you.

Asked by condogal 10 months ago

Last reply by condogal 10 months ago