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  • Archived

Extensions pinned to Toolbar does not work?

Hey! Anyone has any ideas why the extensions does not work properly anymore? Or is in similar situation? My browser has been updated, as well mentioned extensions (its … (read more)

Hey!

Anyone has any ideas why the extensions does not work properly anymore? Or is in similar situation?

My browser has been updated, as well mentioned extensions (its only 4 of them really). They worked fine for years and now suddenly - when I click on them - there is no response! I refreshed and re-installed the browser as well. Restarting does not help either.

Asked by Owlpaw 6 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Firefox address bar says some of my website pages are not secure even though they are

I confirmed with my host provider that my website is in a secure environment, but when I access three form pages that end in "php" there is a broken padlock icon in the a… (read more)

I confirmed with my host provider that my website is in a secure environment, but when I access three form pages that end in "php" there is a broken padlock icon in the address bar and says that the connection is not secure.

I checked other browsers (Edge, Chrome, & Brave) and all show a secure connection. So this only happens in the Firefox browser (v141.0). I'm using Windows 10 64bit.

Has anyone else had this issue? Any suggestions on how to fix?

The form is how my clients order on my website (no financial info is entered on the form, just data), and I fear that if they are using Firefox and see it's "not secure" they will leave.

Asked by coreltech 5 months ago

Last reply by coreltech 5 months ago

  • Archived

How do I disable the banner that pops up and says "press escape to exit full screen"?

I am so tired of the stupid banner popping up every time I put something into full screen, that says "press escape to exit full screen". Is there a way to disable that? … (read more)

I am so tired of the stupid banner popping up every time I put something into full screen, that says "press escape to exit full screen".

Is there a way to disable that?

I am on a windows 10 PC.

Asked by samuelcoral202 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

HOW DO I DELETE UNWANTED SEARCH ENGINHES/SHORTCUTS??

I HAVE UNWANTED SEARCH ENGINES AND KEYWORDS THAT I DID NOT SELECT NOR INSTALL AND CANNOT BE DELETED. (everything but google) PLEASE EXCUSE THE CAPS WHEN I HAVE TO REDUE… (read more)

I HAVE UNWANTED SEARCH ENGINES AND KEYWORDS THAT I DID NOT SELECT NOR INSTALL AND CANNOT BE DELETED. (everything but google)

PLEASE EXCUSE THE CAPS WHEN I HAVE TO REDUE THIS ASK A QUESTION THINGGY THREE TIMES TO GET IT TO TAKE AND POST THE QUESTION I GET A LIL PISSED....

Any help would be GREATLY appreciated.

An irritated FF user in Ephrata PA.

Asked by rbrtmac 6 months ago

Last reply by Agent virtuel 6 months ago

  • Archived

Hidden ad tabs - Why is this allowed?

I did some research recently on some travel sites. Today, while trying to research which tab was doing DNS queries to SnapChat (which I never use) I learned about `about… (read more)

I did some research recently on some travel sites.

Today, while trying to research which tab was doing DNS queries to SnapChat (which I never use) I learned about `about:processes`. I found 5 "hidden" tabs from various travel sites (some of which I never visited) running in the background. I did not explicitly hide any tabs.

WHY IS IT ALLOWED FOR SITES TO KEEP OPEN HIDDEN TABS AT ALL WITHOUT TELLING ME ABOUT IT?

This is not conducive to trusting Mozilla.

Asked by jhgarrison 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

How do I ban permissions for all sites?

What happened to Firefox's permission's page? There's so few options now. I'm being harassed by websites to give them permission that should be blocked across the entire … (read more)

What happened to Firefox's permission's page? There's so few options now. I'm being harassed by websites to give them permission that should be blocked across the entire browser. I'm autistic and sensitive to popups/interruptions/distractions. So most permissions I simply had off for everything, because I don't want to be asked anything. I don't want to confirm anything. I don't want any popup of any type. So I turned everything off and it was good. (except blocking cookies of course)

But now sites are asking me again and there's no way to blanket turn off everything. I see I can press "Ctrl+i" to bring up specific permissions for that site, but that's not good enough. I specifically need permissions blocked for sites I've never visited. Needing to visit the site first completely defeats the purpose.

The permissions listed in the settings isn't all of them. How do I turn off ALL permissions for ALL sites. I can turn on specific permissions when I want them. Essentially, how do I recreate functionality that used to exist but was removed from us for whatever reason.

Also, it's a huge security hole! I'm a senior full stack developer. Asking permissions for a user is a great way to fingerprint them. If I accidentally hit "yes" to a few key permissions, I can be fingerprinted. Another reason I should be able to blanket ban these permissions. I just want my browser to be a browser. These permissions do nothing for me but make the experience worse.

Asked by Anon 6 months ago

Last reply by antoninbavoil 5 months ago

  • Archived

Both Youtube videos and YTM songs effectively never load.

Specifically Youtube videos, Youtube music songs and nothing else either never load (95% of the time), load only the first 10 seconds and then buffer or load partially af… (read more)

Specifically Youtube videos, Youtube music songs and nothing else either never load (95% of the time), load only the first 10 seconds and then buffer or load partially after ~20 minutes. No error messages. Only in Firefox.

I tried: Reinstalling Firefox Switching profiles Disabling all extensions Running in safe mode Clearing site's cache and cookies

It's been like this for a couple of months. Been circumventing it by playing videos in a different browser, but would be nice if there was a fix.

Attached image with a loading screen (lol).

It's a repost btw, posted 2 weeks ago and got 0 views.

Asked by ewigkeit 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Archived

Recovering tabs from a different PC

My primary PC died about a month ago, and the SSD is fried. I had it synced to both my phone and a secondary one, so no problem accessing things. I bought a new one onlin… (read more)

My primary PC died about a month ago, and the SSD is fried. I had it synced to both my phone and a secondary one, so no problem accessing things. I bought a new one online, and it just arrived. Then, when I tried opening all my tabs on my new PC, I found that they were no longer available, on either that one, or my other devices. This is new, because I had already recovered a few individual tabs to my phone previously, but I hadn't thought to open all 50-100 of them then since I was waiting on a new primary laptop. The device still shows up among the connected services on my account, but it doesn't show the tabs anywhere I could find, and since the SSD doesn't work I can't go into the files and manually port them over. Is there a way to solve this?

Asked by roselli_p 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Solved
  • Archived

my favorite addon is apparently violating tos - is it safe to reenable?

One of if not my most favorite addon "context search" has recently been flagged as violating mozillas tos. I'm talking about this one: https://addons.mozilla.org/de/firef… (read more)

One of if not my most favorite addon "context search" has recently been flagged as violating mozillas tos. I'm talking about this one: https://addons.mozilla.org/de/firefox/addon/contextsearch

I am unable to find further explanation or the exact reason for this decision, but I am able to activate it again at my own risk. Seeing as I don't know what the problem is, I am hesitant to do so. Could someone explain what the issue is and if it's safe to continue using that addon? Am I or is my personal information at risk, since I have been using the addon regularly?

Asked by Beuteschema 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

Songsterr captions are getting messed up in Firefox

I have an account with Songsterr. It's a music tabs site. I moved over to Firefox as my primary browser relatively recently & I've noticed that the captions in Songs… (read more)

I have an account with Songsterr. It's a music tabs site.

I moved over to Firefox as my primary browser relatively recently & I've noticed that the captions in Songsterr are all messed up. I've been on to Songsterr about it & they cannot solve it but, on a whim, I checked Songsterr in Safari & everything appears normal so I'm going to assume for the moment that this is a firefox related issue.

I've added 4 screenshots. The first two are from Safari & show how the captions should appear. The second two are from Firefox & you can see that it's all messed up.

I found an article on Reddit that may be related but I wanted to check here first & see if any of you could shed any light.

I'm using

Thanks. :)

Here's the Reddit link: link text

Asked by del.frost 5 months ago

Last reply by del.frost 5 months ago

  • Archived

Unable to use ChatGPT-5 on Firefox

Hello, I’m experiencing an issue where I cannot use ChatGPT-5 in Firefox. When I log in and try to select or use GPT-5, nothing loads or functions properly. Other models… (read more)

Hello,

I’m experiencing an issue where I cannot use ChatGPT-5 in Firefox. When I log in and try to select or use GPT-5, nothing loads or functions properly. Other models like GPT-3.5 work normally, but GPT-5 does not respond.

I’ve already tried refreshing the page, clearing cache and cookies, and even disabling extensions — but the problem persists. Could this be a compatibility issue with Firefox? Any advice or support would be appreciated.

Thank you in advance for your help!

Asked by nattapongkhwanchai 6 months ago

Last reply by Denys 6 months ago

  • Archived

ertificates ImportEnterpriseRoots true WHAT THE HELL ISTHIS!!!

WHAT THE HELL IS THIS??? certificates ImportEnterpriseRoots true i Active Policy Name Policy Value Certificates ImportEnterpriseRoots true EXPLAIN PLEASE IF NOT I… (read more)

WHAT THE HELL IS THIS???


certificates ImportEnterpriseRoots true


i Active Policy Name Policy Value Certificates ImportEnterpriseRoots true

EXPLAIN PLEASE IF NOT I AM DELETING FIRE FOX

Asked by Sonia Ingram 6 months ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

  • Archived

BBC videos won't play

Hi. News videos from www.bbc.com won't play. When I ask the BBC website to play a video, I get a blank area of my screen, with a play button. Clicking the button makes… (read more)

Hi. News videos from www.bbc.com won't play. When I ask the BBC website to play a video, I get a blank area of my screen, with a play button. Clicking the button makes it go away, leaving me with just the blank area of the screen. Videos from youtube, movie trailers, etc play fine - it's just videos from a few sites (such as BBC) that yield nothing. I have autoplay videos disabled by default, but: I'm not trying to have the website autoplay; The setting doesn't affect other websites; and there's no way to disable autoplay for the website I'm on (no way I can find, at least).

Asked by Friday Ululani 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Solved
  • Archived

When booting up my pc and open firefox all tabs were lost

Hi, Today when I powered on my pc and opened up firefox all tabs were lost. I have the option to retain tabs when opened up enabled. I could not find them anywhere,… (read more)

Hi,

Today when I powered on my pc and opened up firefox all tabs were lost.

I have the option to retain tabs when opened up enabled.

I could not find them anywhere, so I had to search opened tabs from the other synced devices and click on each of them, and create again all the tab groups.

This is a big problem if randomly all the tabs can get lost, am I doing something wrong?

Another thing : I thought that when I create groups of tabs, and save them I coul retrieve them across all my synced devices, but the other devices can not see those groups, is this a normal behaviour?

Thank you

Asked by Vals 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

  • Archived

Icloud Website

For some reason, I was unable to verify my account. I even thought I was wrong with my password, but that was not the case. When I use a different browser, Apple does not… (read more)

For some reason, I was unable to verify my account. I even thought I was wrong with my password, but that was not the case. When I use a different browser, Apple does not just ask me for a password but also a key; however, this option was not available on Firefox. With this, I can't log in to my iCloud on my Firefox Linux app.

Asked by Blueking 6 months ago

Last reply by jbr 5 months ago

  • Archived

Help please! Since updating Firefox most bookmarks are no longer visible and I can no longer add new bookmarks

Since updating Firefox on June 30, 2025 on my Dell desktop computer that runs Windows 10, most of my bookmarks are no longer visible. Only four of my bookmark folders ar… (read more)

Since updating Firefox on June 30, 2025 on my Dell desktop computer that runs Windows 10, most of my bookmarks are no longer visible. Only four of my bookmark folders are visible and most of their contents have disappeared.

However, 1) my uncategorized bookmarks - those in "other bookmarks" are still visible, and 2) If I go to "Manage bookmarks" and do a search, I can find all of my bookmarks including those that are no longer visible.

In addition, I can no longer add or delete bookmarks. It looks like I can do add a bookmark and it will let me go through the steps of adding a book mark - it even says I can put it in all my old folders that are otherwise no longer visible. But one I complete the process the bookmark does not show up.

I have read multiple Firefox Help articles about disappearing bookmarks and have taken all the steps suggested including: - Attempted to restore backups of bookmarks - didn't work. It shows me the multiple old backups but when I try to restore one I get the message "Unable to process the backup file". I have tried it with at least four of the old backup files - all without success. - cleared cache - did troubleshooting mode - refreshed Firefox - uninstalled and reinstalled Firefox - looked to see if I had a different profile other than my default profile that I could switch to. I do not see another profile.

Nothing has helped. Any suggestions would be greatly appreciated.

Thanks

Asked by EDA802 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago