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  • Solved

Last update broke add-ons overflow menu

After the last update, my add-ons overflow menu no longer works from the puzzle icon. It won't expand completely and you can't scroll down, therefore, I can't add or remo… (read more)

After the last update, my add-ons overflow menu no longer works from the puzzle icon. It won't expand completely and you can't scroll down, therefore, I can't add or remove add-ons to the bar. See Image.

Asked by D A 4 months ago

Answered by D A 4 months ago

  • Solved

honey shopping app - drop down boxes wont open

If i am on amazon for example and an item has more than 1 option, Honey presents drop down selection box so you can choose which one to drop list The issue is the drop d… (read more)

If i am on amazon for example and an item has more than 1 option, Honey presents drop down selection box so you can choose which one to drop list The issue is the drop down box never opens when you click on it, doesn't matter where on it you click, it wont open. I have cleared cache, reinstalled honey and nothing helps. I have multiple desktop pc's all running tumbleweed and they all have this issue. If i load Chromium that works ok, but i use Firefox and not Chromium. I'm using openSuse Tumbleweed (latest update).

Asked by Cat22 4 months ago

Answered by Cat22 4 months ago

  • Solved

Disable New Translation tool

I updated to the latest version of firefox and am not pleased with the translation tool automatically detecting the wrong language on sites. Is there any way to fully dis… (read more)

I updated to the latest version of firefox and am not pleased with the translation tool automatically detecting the wrong language on sites. Is there any way to fully disable it? I currently have no languages installed yet it pops up offering to "translate".

Asked by EarlofBirds 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved

Access Denied You Don't Have Permission to Access *** on This Server

I am trying to sign into my bank accounts per usual this week and am encountering the above issue. I feel like I have tried everything. I can sign into the account on Saf… (read more)

I am trying to sign into my bank accounts per usual this week and am encountering the above issue. I feel like I have tried everything. I can sign into the account on Safari, Microsoft Edge, or the on phone app just fine. I did not have this issue last week. To date I have tried: 1. Clearing cookies and cache 2. Forgetting the website 3. Turning off all addons/plugins 4. Changing theme 5. Uninstalling and reinstalling FireFox 6. Refreshing FireFox 7. Turning off fingerprinting 8. I do not use a VPN 9. Tried using incognito mode 10. Tried using safe mode

Please help. This is so frustrating. It is not on the bank's end as others can sign into their account just fine from Mozilla Firefox. It is not a computer issue, because I cannot sign in on either my laptop or my computer. I do have my browsers synced across machines, but I have tried logging out and signing in again to no avail.

Asked by JLM 5 months ago

Answered by zeroknight 5 months ago

  • Solved

Online forms don't appear in Firefox

Online forms don't appear in Firefox (Windows 10 PC), but do appear correctly using Edge or Chrome. This has been happening for quite some time. I have o switch to Edge o… (read more)

Online forms don't appear in Firefox (Windows 10 PC), but do appear correctly using Edge or Chrome. This has been happening for quite some time. I have o switch to Edge or Chrome to see the fields to fill in on online forms.

Asked by mwrr 4 months ago

Answered by cor-el 4 months ago

  • Locked

Firefox's HUGE memory usage - AN ONGOING ISSUE you refuse to fix

TO MOZILLA DEVELOPERS In spite of hundreds if not thousands of users reporting this issue over and over again, and your suggested workaround to reduce memory usage in t… (read more)

TO MOZILLA DEVELOPERS

In spite of hundreds if not thousands of users reporting this issue over and over again, and your suggested workaround to reduce memory usage in the settings that doesn't do anything - FIREFOX is still using unacceptably HUGE amount of memory.

With just FOUR (4) tabs open in one window, in the Task Manager I can see 17 (!!!!!!) Firefox windows open using 830 MB of memory. The highest usage of all my apps including memory hungry media apps. It's using THREE times as much memory as my Adobe Audition processing edits of a 1.5 hr audio with several clips.

This is insane!! You have gone crazy with caching to the point of making this browser unusable.

It's freezing up and crashing my Audition so before I work in it I must shut Firefox down completely - and I work on a powerful tower PC designed for media.

If you don't seriously cut back on this insane caching for the sake of browsing speed IN THE NEXT UPDATE, I won't be using your browser at all, it's simple as that. I'm already migrating my bookmarks and setting up Chrome which uses about half the memory that Firefox does with the same tabs, and I suspect that many users will follow suit.

The workarounds you offer DO NOT WORK. Any app that uses more than 500 MB of memory at any give time on my computer - goes.

Asked by etcetera777 4 months ago

Last reply by etcetera777 4 months ago

  • Solved

Imported Bookmarks file from Mac to Zorin "No bookmarks"

Exported a bookmarks html file from Mac (Sonoma OS) and tried to import it in a computer running Zorin (linux) 17. The file can be found, but when I click it, I am told … (read more)

Exported a bookmarks html file from Mac (Sonoma OS) and tried to import it in a computer running Zorin (linux) 17. The file can be found, but when I click it, I am told there are no bookmarks therein. If I open the HTML file it's all there. Full of bookmarks. What am I doing wrong? Thanks for reading.

Asked by ringbell 5 months ago

Answered by ringbell 5 months ago

  • Solved

Youtube very laggy recently?

basically just the title. In the last couple days youtube.com specifically has been borderline unusable for me on firefox. All other websites work fine for me on firesfox… (read more)

basically just the title. In the last couple days youtube.com specifically has been borderline unusable for me on firefox. All other websites work fine for me on firesfox and youtube has no issues on other browsers.

Asked by Dartagnan Rozycki 4 months ago

Answered by TyDraniu 4 months ago

  • Solved

Explore add-ons ad on new tab page

When I launch FF after rebooting an annoying ad pops up on the new page tab, the contents are: 'Get the inside scoop See the add-ons our staff use to make browsing fast… (read more)

When I launch FF after rebooting an annoying ad pops up on the new page tab, the contents are:

'Get the inside scoop

See the add-ons our staff use to make browsing faster, safer, or just plain fun!'

It pops up just under the puzzle piece icon next to the address bar.

Is there a way to block it?

Asked by tmtvl 4 months ago

Answered by zeroknight 4 months ago

  • Solved

What is blocking ads?

I'm trying to use ecosia but something is blocking their ads on the browser. - Whitelisted it on Ublock Origin - Disabled Enhanced Tracking Protection to ecosia's url I … (read more)

I'm trying to use ecosia but something is blocking their ads on the browser. - Whitelisted it on Ublock Origin - Disabled Enhanced Tracking Protection to ecosia's url

I tried disabling a lot of privacy settings on about:config but it didn't solve. My add-ons that could affect something is Ublock Origin and User-Agent Switcher and Manager (i disabled this second and didn't solve either) What should i do?

Asked by Takilot 4 months ago

Answered by cor-el 4 months ago

  • Solved

Mouse cursor hides while typing regardless of settings in about:config

When I start typing my cursor disappears. It does not reappear until I've clicked a few times or wiggled my mouse a lot. This is quite an inconvenience, and I've tried to… (read more)

When I start typing my cursor disappears. It does not reappear until I've clicked a few times or wiggled my mouse a lot. This is quite an inconvenience, and I've tried to find a solution for far too long now. This also does not seem to affect any other application other than Firefox.

I have set both widget.windows.hide_cursor_when_typing=false and hideCursorWhileTyping=false I have also verified that there are no OS-level options set for this behavior, although I feel the above settings should override OS settings.

System details: Firefox 121.0 64-bit Mozilla Firefox for Ubuntu (non-snap) Ubuntu 22.04.3 LTS Gnome 42.9 Experienced on both X11 & Wayland

Please let me know if any additional information is needed

Asked by Alex 4 months ago

Answered by zeroknight 4 months ago

  • Solved

YouTube sidebar & comments broken

my firefox youtube is broken, every time i close firefox, and open youtube, the comments and the sidabar wont load, until i clear my cookies and login. so that fixes it, … (read more)

my firefox youtube is broken, every time i close firefox, and open youtube, the comments and the sidabar wont load, until i clear my cookies and login. so that fixes it, but its not permanent. if i close or restart firefox, id have to repeat this process again. and yes, ive disabled all my extentions and cleared cache. and updated firefox.

Asked by voidxdofficial 5 months ago

Answered by voidxdofficial 4 months ago

  • Solved
  • Archived

Show Google search URL in address bar, don't overwrite it with the original search string

Steps to reproduce: 1. Have Google as the default search engine. 2. Type a search string into the address bar. 3. The address bar briefly shows a URL for the Google Se… (read more)

Steps to reproduce:

1. Have Google as the default search engine.

2. Type a search string into the address bar.

3. The address bar briefly shows a URL for the Google Search results.

4. The address bar is very quickly overwritten with the original search string.

See screenshot for example.

How do I stop step #4 happening? I want the URL to remain in the address bar, for example to be able to give somebody a link which executes the google search.

I think this is new in FF121.

Asked by pg_78 6 months ago

Answered by pg_78 6 months ago

  • Solved

No audio device in Windows 11

I've been having this reoccurring firefox bug every couple of months where randomly all audio from the application stops working is no longer available in the volume mixe… (read more)

I've been having this reoccurring firefox bug every couple of months where randomly all audio from the application stops working is no longer available in the volume mixer of windows 11 (see example screenshot with twitch tab in background playing)

In the past, I was able to fix this issue by simply restarting the audisrv service and everything would work normally but now nothing I do seems to work. I've tried:

- Resetting - Uninstall/reinstall - Disabled all extensions - New profile

I do not have this issue on firefox dev or firefox nightly. If anyone has any ideas on how I could resolve or better diagnose this issue it would be much appreciated! TIA

Asked by Gio 4 months ago

Answered by Gio 3 months ago

  • Solved
  • Archived

Hotkeys for rotating between different screens when responsive design mode is on

Is there any way to rotate between different screen sizes option using shortcuts keymaps which appear during "responsive design mode" is on. I found extensions which resi… (read more)

Is there any way to rotate between different screen sizes option using shortcuts keymaps which appear during "responsive design mode" is on. I found extensions which resizes whole browser & they helps. but it also causes developer tool to resize along with browser which hinders me to see different css properties. so i am looking for a way to rotate only screens.

"Responsive Design mode" is what turns on when we press ctrl+shift+m.


I Love using firefox more than Chrome. This is my go to browser.

Asked by rajesh kumar chaurasiya 6 months ago

Answered by cor-el 6 months ago

  • Solved

can not install google translate

Hi there Can not install google translate on my toolbar. When clicking the "puzzle" to access extensions google translate is there but it's greyed out, thus not accessib… (read more)

Hi there

Can not install google translate on my toolbar. When clicking the "puzzle" to access extensions google translate is there but it's greyed out, thus not accessible, when clicking on it there are no options to pin to toolbar as other extensions have that option, clicking on options if shows "manage extension" " remove extension" and " report extension"

Asked by manueldeoliveira 5 months ago

Answered by zeroknight 5 months ago

  • Solved

Firefox doesn't remember windows 11 taskbar settings.

Hi, I just upgraded to W11 yesterday and having a weird issue with firefox. I have "combined task bar buttons and hide labels" set to NEVER yet firefox has a weird issue … (read more)

Hi, I just upgraded to W11 yesterday and having a weird issue with firefox. I have "combined task bar buttons and hide labels" set to NEVER yet firefox has a weird issue that no other open program has. I have firefox pinned to my taskbar (image 1.) When I click it (image 2) it's supposed to expand into a full size tab but it stays as just an icon.

But when I right click and open taskbar settings, firefox remembers that I have combine task bar set to off and correctly expands into a full tab (image 3.) I'm not sure if this is a firefox issue or a general windows issue. Thanks for any info anyone can provide.

Asked by ahavell 4 months ago

Answered by zeroknight 4 months ago

  • Solved

Disable Mozilla related page restrictions

I have an extension called Gesturefy that allows you to use mouse gestures to do things like navigate through tabs, perform searches, etc. The problem is that on Mozilla … (read more)

I have an extension called Gesturefy that allows you to use mouse gestures to do things like navigate through tabs, perform searches, etc. The problem is that on Mozilla pages, these gestures are not allowed for security reasons, as the developer explains: "Gesturefy does not work on Mozilla related pages like addons.mozilla.org, internal pages like about:addons or other add-on option pages (e.g. moz-extension://*). This is because Firefox restricts add-ons from accessing these pages for security reasons."

Is it possible to disable these restrictions for this specific extension or in general?

Asked by Flavio 5 months ago

Answered by cor-el 5 months ago