Firefox Support Forum

I am trying to setup an account and when I tried to do this it said the verification email was returned and locked the account. I have verified the email account works and it receives external emails, but I keep getting the message that the account is locked and if the email is valid to "let us know". Who and how do I let them know and get the account unlocked?

Tried signing in to firefox sync and account got locked with the following message, "The confirmation email we sent to <my email-id>@gmail.com was returned and we’ve locked your account to protect your Firefox data."

My email works fine and I could use it to login and ask this question. Please help

I am trying to fix a situation on my parents computer that uses Firefox. We had to uninstall Firefox, reboot and reinstall the Firefox browser. After doing this I expected to be able to "Login" using her email and password, she had lost her password so I assumed there would be a "forgot password" link available to recover it. Instead this was not an option, after entering email it went straight to an option to enter a new password. There does not appear to be a point to recover a lost password, or to enter it in a new login after doing a new install. I found some tips while doing a Google search that instructed to click on the user icon in the toolbar and a reset would be there but that was not available either. Any suggestions.

Hi,

When i try to open the page https://accounts.firefox.com to login in order to setup sync on my browser (Firefox 78.6.1 ESR x86_64 on RHEL 8) it doesn't load (please see attachment picture).

Any idea what can be the problem?

This is really not specifically about Firefox Sync or Firefox itself, but I can't find a better match.

 Months ago I changed my email address with Firefox Accounts.  I currently log in with the new email address and I only see the new email address under my account preferences.  But when I add a new device to Firefox Sync, the "Complete Sync Setup" email is going to my old email address, meaning the one I previously used with my Firefox account.

 Can anyone suggest if there is a way to change this or if there is something I am doing wrong?

 Thanks for any help!

Hi,

I have Firefox and Mozilla Thunderbird on my 'work' laptop. Firefox keeps asking for me to link other accounts. I have a personal aol email address. However, when I enter to sync my personal email with my work email, it says, 'Account Already Exists'. Yes, it exists since it is mine!

How do I get this fixed?

Regards, Alexandre

Hi I am encountering a strange issue. I have two firefox computers and syncing is active.

I am trying to restore a previous version of my bookmarks (using the bookmarks library, Import and backup menu, restore function). My problem is that at one of the following sync (ie within usually a couple of hours max) the previous set of bookmarks is systematically restored by sync.

I have un-registered / re-registered both computers, tried to use a different backups (from recent history or from a file export), tried to run sync immediately after the restore... nothing helps.

I activated log on success for sync. Apparently the restore is just ignored as I get this: Sync.Engine.Bookmarks.BookmarkSyncUtils DEBUG pushChanges: Processed change records: {"weak":0,"skipped":0,"updated":0} and later, suddenly the browser realises that lots of bookmarks are missing and cancels all the changes: " Sync.Engine.Bookmarks.BookmarkSyncUtils DEBUG pushChanges: Processed change records: {"weak":0,"skipped":0,"updated":4764} "

Has anyone faced the same issue? Is there a way to force a unidirectional push from the browser to the server? Thanks

PS: FF 85, one on Win10 and the other on MacOS Big Sur. Same behaviour on both machines. PPS: The machines are in two different locations. It is impossible for me to force the change simultaneously on both computers.

I am new to firefox. I created a firefox account in firefox browser in Windows first, and imported bookmarks, etc., from my chrome browser. Next I installed firefox in my Ubuntu OS, and it worked fine, the account can be logged-on and everything was synced.

I get the problem when I install firefox on my Mac. I installed the same firefox browser version as I installed on my Windows, except that it was for the Mac. I tried to log-on with the account before, but it asked me to create a new account, even if I use the same email address to register my firefox account before on Windows. So, do firefox use the same account on Windows and Mac? Is there a fix to this problem?

So I forgot my Firefox account password, but it is open on my android and ipad but not on the main laptop browser. I don't want to reset my password since I need my data, so the only way I see is backing up data from mobile and then pushing it to the laptop. How this is possible? Also, can why I cannot login on laptop with scanning a QR code? Any method I can use to login to my account without the password?

My account is not syncing to any Firefox browser, extensions, passwords, bookmarks non of this attributes will be loaded to my browser back after re-installation, What might the issue be?

Trying to sync new laptop, but cant log in on new laptop as the password shows incorrect. Ive double checked username and password million times. Tried to reset my password on old laptop but get error that the old password is incorrect. It also shows a date the old password was created which is not correct.

Any suggestions? Any help would be greatly appreciated.

my account xxxxxxxx.xxxxx@xxxxx.xxx is locked, can pls sent me new email and unlock, ty

(email address removed by moderator; please do not post personal information on a public website; Forum rules and guidelines)

What does Sync do? (My primary concern is that I do not want to lose information) ... I am NOT talking about how to set Sync up, but when I execute "Sync NOW" ... what does it do?. There are many ways a sync can be performed.if I don't understand what it does, I can lose information. If i execute "Sync NOW" - does can Sync both push or pull information? - will Sync push information from the computer where I am sitting ... to a server or buffer then push to all my other devices? ... or will it push directly to all my devices? ... or instead of pushing ... without warning, Sync pulls information to my device? - Is the transfer of information immediate or is there some type of buffer? - Is the transfer of information a (complete or partial) merger or does it override all existing information? - Is the complete transfer of information immediate or is it buffered? - when pulling information does it inform of a timestamp on the information source of when it was last updated? - are these operations immediate, scheduled, or automatic? Do you see where I am going? ... I need to be able to predict Sync's performance.

Firefox on mac everytime I clean the computer (twice a year) with clean my mac app, after my log in on firefox the browser have no credential saved inside. I solved the problem more than one year ago but I cannot find any solution this time after searching on the web. I think was about config kind of problem but not sure. I have my credentials on the other mac (laptop) saved.

What ever might be please: I am looking for a practical no geek language easy to understand step by step solution

Asap please

Thank you