I recently updated from Firefox 3.6.3 to 3.6.8. I skipped previous updates because of similar problem I'm experiencing now however now it is worse. Immediately after in… (read more)
I recently updated from Firefox 3.6.3 to 3.6.8. I skipped previous updates because of similar problem I'm experiencing now however now it is worse. Immediately after installation, messages windows pop up. The FIRST window says: “Firefox has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.”
The SECOND window (with a red circle surround a white ‘X’) says: “firefox.exe – Unable to Locate Component. This application has failed to start because xul.dll was not found. Re-installing the application may fix this problem.”
The THIRD window is called the “Mozilla Crash Reporter. We’re Sorry. Firefox has a problem and crashed…” where it gives me the option of submitting a report and restarting (which I have done).
The problem happened during previous attempted updates which is why I tend to avoid Firefox updates until today. However, in the past all I would do is manually power off the computer and restart the computer. Firefox never completed the installation so I was able to use the older version of Firefox.
Now I cannot do that because Firefox is updated to 3.6.8 which refuses to open. How can this problem get fixed? I am not “tech savvy” but loyal to Firefox (and for now I have no access to all my bookmarks).
Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.125 Safari/533.4