Showing questions tagged: Show all questions
  • Archived

Firefox crashes

Crash Report ID: bp-4e94c618-428a-46fe-8cea-dbb002141102 I'm using firefox on a new PC on which the software is all up-to-date. Crashes seem to happen randomly and I've … (read more)

Crash Report ID: bp-4e94c618-428a-46fe-8cea-dbb002141102

I'm using firefox on a new PC on which the software is all up-to-date. Crashes seem to happen randomly and I've re-set firefox and tried deleting parent.lock (which seems to help for a while). I'm running in safe mode at present and no crashes for the time being. As a long term user, I really don't want to abandon Firefox - so, grateful for any help!

Asked by bobcullen 6 years ago

Last reply by cor-el 6 years ago

  • Archived

After upgrading to FF 12 beta, a blank page is displayed instead of the home page and the bookmarks toolbar is missing.

When I go to View -> Toolbars -> and deselect Bookmarks Toolbar, and then again View -> Toolbars -> select Bookmarks Toolbar, the bookmarks appear. Also, when… (read more)

When I go to View -> Toolbars -> and deselect Bookmarks Toolbar, and then again View -> Toolbars -> select Bookmarks Toolbar, the bookmarks appear. Also, when starting up, a blank page instead of my homepage is shown. (Options -> General -> Show Homepage is selected)

OS: Windows 8 CP x64

Asked by Spynx 9 years ago

Last reply by inevitablewallets 9 years ago

  • Archived

Firefox black screens and more problems?

So as of about 2/3 weeks ago my firefox hasn't been itself for some reason unknown to me. Every time i load it up it starts as a black tab then loads to google. This blac… (read more)

So as of about 2/3 weeks ago my firefox hasn't been itself for some reason unknown to me. Every time i load it up it starts as a black tab then loads to google. This black tab problem happens on 90% of websites i open, before it loads the tab is black. Another problem I am having is with pop ups. I use a website and to download thing its a pop up and it works fine on IE and Chrome but with firefox it freezez and then Firefox crashes. I'm also getting a lot of what i would call lag again only with Firefox as it's taking longer than it used to, to do anything.

I have tried resetting it, I have tried uninstalling completely and reinstalling but still no difference. Btw I'm on Windows 8 if that helps anything.

Asked by Stevenc1652 7 years ago

Last reply by vero0591 7 years ago

  • Archived

Firefox crashes

Firefox crashes all the time. I used to like it but no it's a pain to use . I have gotten 50 crashes over the past couple months. Anyone no why before I have to go to IE … (read more)

Firefox crashes all the time. I used to like it but no it's a pain to use . I have gotten 50 crashes over the past couple months. Anyone no why before I have to go to IE .? bp-83876129-4c84-4f71-98b8-79ac62141129 11/29/2014 1:52 PM bp-9991bfc3-7f69-4726-80cd-3d17e2141129 11/29/2014 1:44 PM bp-bc6c41de-3919-439d-b7d2-8d4232141129 11/29/2014 1:03 PM bp-f8ee32d1-330e-48c9-bece-cf3e72141129 11/28/2014 9:45 PM bp-c7386e66-067a-4165-969e-9766c2141129 11/28/2014 9:24 PM bp-6f8f2b43-56d9-4d64-a2f5-00bb32141128 11/28/2014 12:53 AM

Asked by scott mac 6 years ago

Last reply by ideato 6 years ago

  • Archived

Just upgrade to 33.1.1, terrible! new tab position not configurable, no response for clicking a link, how can I have the old version? Thanks!

Just upgrade to 33.1.1, terrible! new tab position not configurable, no response for clicking a link, not going to the website by click "enter", "space" keyboard can not… (read more)

Just upgrade to 33.1.1, terrible! new tab position not configurable, no response for clicking a link, not going to the website by click "enter", "space" keyboard can not be the page down anymore, always die....


how can I have the old version?

Thanks!

Asked by mike9812 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Firefox crash report everytime I close firefox

Almost everytime I close Firefox it tell me Firefox crashed and gives me a crash report. I've also noticed that Soundcloud will not play as well. Sincerely thank you for … (read more)

Almost everytime I close Firefox it tell me Firefox crashed and gives me a crash report. I've also noticed that Soundcloud will not play as well. Sincerely thank you for the help.

about:crashes

bp-d9ccc97d-1bcf-4ab3-94d1-324c52141125
bp-586e8a42-719c-45b0-804e-3514b2141125
bp-53df5312-5001-4540-a748-00b602141121
bp-77b64ec1-406b-44ec-bbad-49e692141121
bp-35cbe444-a141-44d7-9ec3-3e9092141120

Firefox > Help > Troubleshooting Information > Copy text to clipboard (and pasted immediate below)

Application Basics


Name: Firefox Version: 34.0.5 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Adblock Plus Version: 2.6.6 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Block site Version: 1.1.8 Enabled: true ID: {dd3d7613-0246-469d-bc65-2a3cc1668adc}

Name: Garmin Communicator Version: 4.1.0 Enabled: false ID: {195A3098-0BD5-4e90-AE22-BA1C540AFD1E}

Name: NetVideoHunter Version: 1.16 Enabled: false ID: netvideohunter@netvideohunter.com

Graphics


Adapter Description: Intel(R) HD Graphics 4000 Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0166 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 9-26-2012 Driver Version: 9.17.10.2867 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 05971028 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045 browser.startup.homepage_override.buildID: 20141126041045 browser.startup.homepage_override.mstone: 34.0.5 dom.mozApps.used: true extensions.lastAppVersion: 34.0.5 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-gmpopenh264.lastUpdate: 1415490475 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1417529120 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1417462447 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.java: 2 print.printer_HP_LaserJet_1015.print_bgcolor: false print.printer_HP_LaserJet_1015.print_bgimages: false print.printer_HP_LaserJet_1015.print_colorspace: print.printer_HP_LaserJet_1015.print_command: print.printer_HP_LaserJet_1015.print_downloadfonts: false print.printer_HP_LaserJet_1015.print_duplex: 0 print.printer_HP_LaserJet_1015.print_edge_bottom: 0 print.printer_HP_LaserJet_1015.print_edge_left: 0 print.printer_HP_LaserJet_1015.print_edge_right: 0 print.printer_HP_LaserJet_1015.print_edge_top: 0 print.printer_HP_LaserJet_1015.print_evenpages: true print.printer_HP_LaserJet_1015.print_footercenter: print.printer_HP_LaserJet_1015.print_footerleft: &PT print.printer_HP_LaserJet_1015.print_footerright: &D print.printer_HP_LaserJet_1015.print_headercenter: print.printer_HP_LaserJet_1015.print_headerleft: &T print.printer_HP_LaserJet_1015.print_headerright: &U print.printer_HP_LaserJet_1015.print_in_color: true print.printer_HP_LaserJet_1015.print_margin_bottom: 0.5 print.printer_HP_LaserJet_1015.print_margin_left: 0.5 print.printer_HP_LaserJet_1015.print_margin_right: 0.5 print.printer_HP_LaserJet_1015.print_margin_top: 0.5 print.printer_HP_LaserJet_1015.print_oddpages: true print.printer_HP_LaserJet_1015.print_orientation: 0 print.printer_HP_LaserJet_1015.print_page_delay: 50 print.printer_HP_LaserJet_1015.print_paper_data: 1 print.printer_HP_LaserJet_1015.print_paper_height: 11.00 print.printer_HP_LaserJet_1015.print_paper_name: print.printer_HP_LaserJet_1015.print_paper_size_type: 0 print.printer_HP_LaserJet_1015.print_paper_size_unit: 0 print.printer_HP_LaserJet_1015.print_paper_width: 8.50 print.printer_HP_LaserJet_1015.print_plex_name: print.printer_HP_LaserJet_1015.print_resolution: 383061468 print.printer_HP_LaserJet_1015.print_resolution_name: print.printer_HP_LaserJet_1015.print_reversed: false print.printer_HP_LaserJet_1015.print_scaling: 1.00 print.printer_HP_LaserJet_1015.print_shrink_to_fit: true print.printer_HP_LaserJet_1015.print_to_file: false print.printer_HP_LaserJet_1015.print_unwriteable_margin_bottom: 0 print.printer_HP_LaserJet_1015.print_unwriteable_margin_left: 0 print.printer_HP_LaserJet_1015.print_unwriteable_margin_right: 0 print.printer_HP_LaserJet_1015.print_unwriteable_margin_top: 0 print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false print.printer_Microsoft_XPS_Document_Writer.print_colorspace: print.printer_Microsoft_XPS_Document_Writer.print_command: print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts: false print.printer_Microsoft_XPS_Document_Writer.print_duplex: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0 print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true print.printer_Microsoft_XPS_Document_Writer.print_footercenter: print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D print.printer_Microsoft_XPS_Document_Writer.print_headercenter: print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U print.printer_Microsoft_XPS_Document_Writer.print_in_color: true print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true print.printer_Microsoft_XPS_Document_Writer.print_orientation: 0 print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50 print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 1 print.printer_Microsoft_XPS_Document_Writer.print_paper_height: 11.00 print.printer_Microsoft_XPS_Document_Writer.print_paper_name: print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_width: 8.50 print.printer_Microsoft_XPS_Document_Writer.print_plex_name: print.printer_Microsoft_XPS_Document_Writer.print_resolution: 383061468 print.printer_Microsoft_XPS_Document_Writer.print_resolution_name: print.printer_Microsoft_XPS_Document_Writer.print_reversed: false print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1.00 print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true print.printer_Microsoft_XPS_Document_Writer.print_to_file: false print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1417283947

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2

Experimental Features


Asked by Virindi 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

Crazy disk usage + frequent crashes after update

After updating to version 35, Firefox has become almost unusable. No other change was made to my system, which worked fine up until the update. The browser starts and wor… (read more)

After updating to version 35, Firefox has become almost unusable. No other change was made to my system, which worked fine up until the update. The browser starts and works fine for a few (not consistent) minutes, then starts using the hard drive heavily, slowing down the bowser itself and everything else. Usage has a 'saw' pattern, going regularly from 50% to 90% every couple of seconds. All stops when I close Firefox. I couldn't pinpoint a particular website that triggered this behaviour. Also the browser has crashed 4 times in less than 48hrs. Win8.1 64, 16GB ram, Nvidia GT640, all software (including plug-ins) up-to date.

Please advise, thank you

Asked by meegee 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

Firefox crashes

bp-0979068e-4206-4d7a-937c-b2b262150120 firefox crash as soon as i start the application. Tried to uninstall the application and re install it again, but the same behavio… (read more)

bp-0979068e-4206-4d7a-937c-b2b262150120

firefox crash as soon as i start the application.

Tried to uninstall the application and re install it again, but the same behavior happened again.

Asked by mos_hussein 6 years ago

Last reply by Chandan_Baba 6 years ago

  • Archived

If I am inactive on FF for more than 8 minutes I can no longer access the internet...help!

OS 7 Home edition Browser repeatedly locks up - preventing any further access to internet sites if computer is left unattended for more than 8 minutes. The only way I can… (read more)

OS 7 Home edition Browser repeatedly locks up - preventing any further access to internet sites if computer is left unattended for more than 8 minutes. The only way I can access the internet w/FF is to close down FF and re-start.

However, while FF is locked-up I can use another browser and access the internet without worrying about this problem occurring.

I tried to re-set the default settings re: McAfee Security Pkg to no avail.

I like FF but this problem has become so annoying that opting for another browser seems like the only practical thing to do. Can anyone help?

Asked by Bfuddled49 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

Since version18 Firefox (now 19.0.2) running under WindowsXP SP3 does not go to a typed in website unless it is a bookmarked website whilst IE works well.

Problems started when upgrading to version 18.0 Actual FF version is already 19.0.2 Windows XP SP3 . If I want to surf to e.g. www.nmbs.be FF does not reacty and not conn… (read more)

Problems started when upgrading to version 18.0 Actual FF version is already 19.0.2 Windows XP SP3 . If I want to surf to e.g. www.nmbs.be FF does not reacty and not conncet to this website . If I try to conect to www.italia.fm to listen to italian music it works the first time because it is in my bookmarks. . If I leave www.italia.fm and try to connect again the music no longer plays . Set FF back to initial settings does not solve the problem Options Advanced Connection settings: - "use system settings" does not work - "automatic detection of proxy settings" does not work

Asked by GJBOS 8 years ago

Last reply by cor-el 8 years ago

  • Archived

unable to type inurl, firefox will not go to any site that isnot alreay in my favorites

I am not able to go to any website by typing in the url, I can only go to sites that are already part of my favorites. I have tried the firefox reset, did not work, i hav… (read more)

I am not able to go to any website by typing in the url, I can only go to sites that are already part of my favorites. I have tried the firefox reset, did not work, i have tried to start firefox in safe mode, did not work. I have tried to load a web browser, it wont allow me to load any type of search engine.

Asked by gfields321 8 years ago

Last reply by luckybom 8 years ago

  • Archived

Firefox has no search engines and is not useable.

I have totally removed Firefox and re installed it many times, but Firefox still has no search engines. The address bar and search options are non responsive. There is no… (read more)

I have totally removed Firefox and re installed it many times, but Firefox still has no search engines. The address bar and search options are non responsive. There is no option to choose or install any search engines.

Asked by syzygist99 8 years ago

Last reply by KhunRoger 7 years ago