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  • Archived

Firefox crashes

for the love of all that is good on the Internet... why is Firefox crashing when I open emails in Inbox by Google? Any email with even a few extra messages or attachments… (read more)

for the love of all that is good on the Internet... why is Firefox crashing when I open emails in Inbox by Google? Any email with even a few extra messages or attachments brings the whole house down.

Asked by dannycolab 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Freeze on deleting tab; touchscreen

I have a unique and perplexing touchscreen issue using the latest Firefox browser on a 2017 Surface Pro (8/256) with the latest software and firmware updates. When I ad… (read more)

I have a unique and perplexing touchscreen issue using the latest Firefox browser on a 2017 Surface Pro (8/256) with the latest software and firmware updates.

When I add a new tab and subsequently try to delete that new tab, Firefox often freezes meaning that the browser does not feedback/refresh on my clicking (touching). HOWEVER when I force a browser refresh by clicking on any other window Firefox refreshes and acts on all the clicks I made while it was frozen. The clicks were processed by Firefox but it appears that the browser is not repainting after each click. To add insult to injury when I use a USB mouse this does not occur. Also I run identical Firefox on another desktop via mouse with no issues.

Certainly this seems to point to a Windows software issue but this issue does happen with any other apps including IE and Edge.

Among other things, actions I have tried include:

1. Run in safe mode 2. Re-install with new profile 3. Toggle many of recommended about:config settings 4. Change themes 5. Re-installed Windows touch screen driver

Below is my troubleshooting report.

Any ideas? Richard

Asked by Richard567 2 years ago

Last reply by philipp 2 years ago

  • Archived

Why can I no longer simply touch my touchscreen to access links?

I have Windows 8.1 and a touchscreen monitor that, until recently, I could simply touch a link to access it, but now I must double touch or use the mouse to click on it. … (read more)

I have Windows 8.1 and a touchscreen monitor that, until recently, I could simply touch a link to access it, but now I must double touch or use the mouse to click on it. All of my apps as well as the links on the browser still respond to touch, just not the tab contents.

Asked by RandyE. 5 years ago

Last reply by guigs 5 years ago

  • Archived

Touch issues in Firefox Quantum

In Firefox 56.0.2 and before, it is really easy to copy texts and drag pictures (and save them) simply by moving across your finger on the screen; a simple double touch o… (read more)

In Firefox 56.0.2 and before, it is really easy to copy texts and drag pictures (and save them) simply by moving across your finger on the screen; a simple double touch on a word on the box of google translate selects it and gives you the meaning of that word; rearranging the tabs also can happen by moving them with your finger.

None of the above no longer works in the new versions of Firefox (Firefox Quantum). I tried to find add-ons to make touch experience with Firefox Quantum less bothersome but to no avail. I'm trying to stick to the Firefox 56 but it keeps updating (although I have disable the automatic update), so for now I need to uninstall and reinstall older versions of Firefox every few days.

I would greatly appreciate it if somebody can help me solve this problem.

Asked by Erfan58 2 years ago

Last reply by FredMcD 2 years ago