Showing questions tagged: Show all questions
  • Solved
  • Archived

I want to clear my browsing history but can't access the Firefox window.

My Firefox was set up by an IT guy to take me directly to ATT/Yahoo email. I can't clear history nor access a Firefox Screen to set that up, as per the tutorial. How do … (read more)

My Firefox was set up by an IT guy to take me directly to ATT/Yahoo email. I can't clear history nor access a Firefox Screen to set that up, as per the tutorial.

How do I do that in my setup? Everything I try takes me to Att/Yahoo.

Asked by garypitchford 7 years ago

Answered by cor-el 7 years ago

  • Archived

Dell laptop headphone jack does not work when playing audio and video in Firefox 27

My problem is similar to the one posted in this thread: https://support.mozilla.org/en-US/questions/986978?esab=a&s=laptop+headphones+don%27t+work+with+firefox&r=… (read more)

My problem is similar to the one posted in this thread: https://support.mozilla.org/en-US/questions/986978?esab=a&s=laptop+headphones+don%27t+work+with+firefox&r=2&fpa=1&as=s

I believe it has little to nothing to do with extensions.

I have just installed Firefox 27 on the Dell Inspiron 3520 laptop of a friend. She is an unsophisticated user who has a computer for email, simple web browsing, and watching YouTube and other online videos. Because she frequently seems to end up with junk on her machine, I wanted to switch her over to Firefox so I could install ad and script blockers that would hopefully slow down the frequency of adware and malware roosting in her system.

The laptop is a Dell Inspiron 3520 with an Intel celeron CPU (64-bit), running Windows 8. There are standard end-user applications installed (Adobe Reader, VLC Media Player, etc.), but no tweaking utilities, etc. The audio drivers are Cirrus Logic High Definition Audio.

I've been troubleshooting the laptop today trying to track down why the integrated speakers continue to work when the headphones are plugged in, with no sound coming through the headphones. Because I had run a series of virus / malware / adware scans just before installing Firefox, I thought I had mistakenly deleted some system audio files.

It finally became clear after toggling multiple settings, playing with Windows and Dell sound settings, and experimenting, that the headphone audio jack still works as it should in the system itself (for example, playing videos through VLC Media Player) and in Internet Explorer. It is only in Firefox that plugging in the headphones does not send audio through the headphones nor cut out the integrated speakers.

Sometimes there is a silencing of the integrated speakers for a few seconds, but then the audio kicks in again. (I am using YouTube and a certain movie streaming website to test the audio).

However, if the headphones are plugged in before starting the videos, the sound comes through the headphones, but unplugging the headphones, then reinserting them, stimulates problem again. Not only that, but then in YouTube the video will stall and can't be restarted until the page is reloaded.

Again, this is a fresh Firefox install of less than 24 hours, with only Adblock, Adblock Plus Pop-up Addition, Flashblock, and NoScript installed. There are no themes installed and most of the Options are the defaults that are set upon installation.

I have both disabled the add-ons and uninstalled them entirely before testing the headphone funtionality. In both instances the problem persisted. I've also uninstalled and let Windows re-install the Cirrus audio drivers.

Does anyone else have any insight into this problem, and any potential solutions other than "start in Safe Mode" and "reset Firefox"?

Asked by lm108 7 years ago

Last reply by Rokanishu 7 years ago

  • Archived

Persistent error messages re update.exe, nss3.dll, mozglue.dll

I am running Firefox 24 on a relatively new 64-bit laptop with Windows 8 Pro. I initially installed Firefox Nightly on it to take advantage of the 64 capability. Related … (read more)

I am running Firefox 24 on a relatively new 64-bit laptop with Windows 8 Pro. I initially installed Firefox Nightly on it to take advantage of the 64 capability.

Related or not, I started getting these error messages at startup pertaining to problems with update.exe, nss3.dll missing as well as mozglue.dll. In addition, when my laptop has been idle for some time and I want to use it its frozen (not always) and I have to reboot 'brute force'. There is also another error message that pops up from time to time being 'runtime error 216 at ...'

As it seems that mozglue.dll is associated with Firefox alone, I imagine that resolution should at least in part be found here.

I have already deinstalled Firefox and Nightly completely and downloaded and installed the current 24.o version.

I have also scanned for malware and viruses using an the present, up-to-date Windows Defender.

Unfortunately problems persist. Can any one help me?

Asked by 988255 8 years ago

Last reply by cor-el 8 years ago

  • Archived

Please help, I've tried everything! Gmail won't open, it just endlessly cycles and rarely even gives me an error message: all other sites work fine (Windows 8).

All sites work fine except Gmail will not load. I prefer Firefox, but to be fair, Chrome and IE are doing the same thing when I try to use them. Occasionally Gmail will p… (read more)

All sites work fine except Gmail will not load. I prefer Firefox, but to be fair, Chrome and IE are doing the same thing when I try to use them. Occasionally Gmail will pop up, most of the time it just endlessly cycles and I don't even get an error message. I'm going to have to get rid of gmail if this goes on.

It's maddening! I've tried everything I could find on mozilla support--restarted in safe mode, clear cache, cookies, etc. This is a brand new Windows 8 laptop. It started a few weeks after I got it. There is nothing else wrong with it, it had a fresh new OS installed before I got it. Please help! Thanks so much.

Asked by MelodyH 8 years ago

Last reply by sadlsor 7 years ago

  • Archived

When i load any page a Support hotline popup displays this 1-855-970-2100. It started only today, I already scanned my pc and nothing came up.

Any time i load a new page or recent page it pops up with a small box saying. I will paste what it says if it helps any. "Computer Support Hotline We have noticed your I… (read more)

Any time i load a new page or recent page it pops up with a small box saying. I will paste what it says if it helps any.


"Computer Support Hotline

We have noticed your Internet browser loaded support.mozilla.org 27.45 seconds longer than the average. Have you been experiencing slow internet and broken websites? You may have unwanted adware. Call our toll-free number to get friendly support and make your internet fast again. Get Trusted Technical Support Experts For:

   Malacious Program Removal
   Virus Removal
   Internet Speed Boosting

Call 1-855-970-2100" This is what the popup says. Any help would be greatly appreciated.

Asked by Rebelman 7 years ago

Last reply by SelanneMN 7 years ago

  • Archived

How can I prevent Firefox from Updating as some of my much needed plug-ins don't work with the new version 21?

I cannot use WebEx Cisco program with ver 21 Kasperskys Safe Money will not work with ver 21 I have to uninstall 21 and reinstall 20 to get my functionality back... Firef… (read more)

I cannot use WebEx Cisco program with ver 21 Kasperskys Safe Money will not work with ver 21 I have to uninstall 21 and reinstall 20 to get my functionality back... Firefox just updates itself without my input

Asked by Mcblazer0 8 years ago

Last reply by cor-el 8 years ago

  • Archived

Every link automatically opens in a new tab.

Each time I open Firefox, after a few minutes, everytime I try to open a link, click on a button, etc, it automatically opens that link or button in a new tab. Also, when… (read more)

Each time I open Firefox, after a few minutes, everytime I try to open a link, click on a button, etc, it automatically opens that link or button in a new tab. Also, when I open a folder on my toolbar, that has subfolders in it, a window pops up that asks me if I want to open all the subfolders at once and that its going to take a while to do so. How do I fix this?

Asked by michaelcorley 8 years ago

Last reply by cor-el 8 years ago

  • Archived

Version 20 broke the resume download when connection lost!

Before i updated to firefox 20, when my connection was lost, i had the possibility to resume the download. Now as soon as the connection is lost, the download fails auto… (read more)

Before i updated to firefox 20, when my connection was lost, i had the possibility to resume the download. Now as soon as the connection is lost, the download fails automatically, and i have to restart it. That is so inconvenient in new zealand where i pay per GB and the connection isn't stable at all. Is there a parameter somewhere where i can have the same behavior in Firefox 19 and older? Thank you for your support.

Asked by roger84 8 years ago

Last reply by cor-el 8 years ago

  • Archived

How do I reset my tab page?

I downloaded something on my computer and now every time I click the new tab button, it brings me to this site: http://lab.search.conduit.com/HP/SH/?layid=34&gid=754&… (read more)

I downloaded something on my computer and now every time I click the new tab button, it brings me to this site: http://lab.search.conduit.com/HP/SH/?layid=34&gid=754&ctid=CT3317458&octid=EB_ORIGINAL_CTID&SearchSource=69&CUI=&SSPV=&Lay=1&UM=2&UP=SP0F081C15-BB47-49F3-9076-622BA982C73F I tried the about:config and it won't let me reset it.

Asked by horsegirl4444 7 years ago

Last reply by mohammed.samad 7 years ago

  • Archived

It is not possible to upload files using we transfer. In internet explorer no problem

I can't upload anything by using wetransfer. My OS is windows8 and i use te most recent version of firefox. When I use chrome or internet exploren i have no problems … (read more)

I can't upload anything by using wetransfer. My OS is windows8 and i use te most recent version of firefox. When I use chrome or internet exploren i have no problems

Asked by RoelanddeBruyn 8 years ago

Last reply by jscher2000 8 years ago

  • Archived

I am so tired of my flash crashing all the time, I have night and windows 8 64bit and it never fails it is forever crashing!

I have window 8 64 bit and my flash is always crashing and i have sent in the crash reports all the time. Its been updated, I even installed the lower one and it still c… (read more)

I have window 8 64 bit and my flash is always crashing and i have sent in the crash reports all the time. Its been updated, I even installed the lower one and it still crashes. I thought it was just on a particular page in facebook that it crashed but its not it still crashes on other pages too. I am almost ready to go back to IE even though I hate IE. I really need help on what to do!?

Asked by ninamarie50 8 years ago

Last reply by Techguy5070 8 years ago

  • Solved
  • Archived

Why can't I get the "save as" option when I download a file, it automatically saves EVERYTHING to download folder.

When I download a file, I used to get an option to "save as", instead of just save. If I download a file I like to immediately download it into the appropriate folder on … (read more)

When I download a file, I used to get an option to "save as", instead of just save. If I download a file I like to immediately download it into the appropriate folder on my desktop (not just one folder.) Instead I have to download it, go into the downloads folder and move it. I do a lot of downloading for work and this is just an extra step that I find so annoying. Is there a way to change this, or and "add on" feature to get "save as" as an option? I get this option on Internet Explorer, but I do not like using IE :(

Asked by bebeblues 8 years ago

Answered by user633449 8 years ago

  • Archived

Firefox 24 opens last browsing session all the time

This problem appeared since I updated to FF24 (i have been using FF since version 2). Every time I open firefox it opens again my last browsing session (Sometimes more th… (read more)

This problem appeared since I updated to FF24 (i have been using FF since version 2).

Every time I open firefox it opens again my last browsing session (Sometimes more than 20 tabs) and it's very annoying. Firefox is NOT hanging when I close it (I have checked in the Windows task manager), and in the startup option on FF I have a blank page (I have tried chaning this without success).

I also tried deleting the files sessionstore.bak & sessionstore.js, again with no success.

Asked by Sez6 8 years ago

Last reply by amar 7 years ago

  • Solved
  • Archived

Adobe Flash Player and pluggin 16.0 r0 constantly stops working

For a couple of days now firefox and adobe flash player/pluggin 16.0 r0 will not function properly at all. If I end up on a site like youtube or other sites with similar … (read more)

For a couple of days now firefox and adobe flash player/pluggin 16.0 r0 will not function properly at all. If I end up on a site like youtube or other sites with similar functions, I get bombarded repeatedly with this message and can't do anything about it. No matter which option I click to exit this box, be it the "X', "Check online for a solution and close the program" or "Close the program" the same message just pops right back up. Again and Again and Again until finally I'm fast enough to close out my tabs before the next one comes. I've attempted to remedy it by turning off the hardware acceleration but I can't actual access the control panel to turn it off without this pluggin working. I'm not sure what caused this, nor how to remedy it, I would be really grateful for some help. Hope ya'll have a good Thursday.

Asked by efrost3 6 years ago

Answered by efrost3 6 years ago

  • Archived

Can't listen to a radio station online

I am trying to listen to a radio station online and it won't allow me to. I recently upgraded from Windows 7 to Windows 8. It did work with Firefox on Windows 7 and it … (read more)

I am trying to listen to a radio station online and it won't allow me to. I recently upgraded from Windows 7 to Windows 8. It did work with Firefox on Windows 7 and it does work with Internet Explorer on Windows 8, but it does not work with Firefox on Windows 8. Please advise on what steps I need to take in order for it to work. Thank you!

Asked by ladysereneone 8 years ago

Last reply by ladysereneone 8 years ago

  • Archived

waterfox browser

Is there anyone here that could help me sort out my waterfox browser issue? Last night for whatever reason, this browser just wouldn't stick to one font/screen size. I ma… (read more)

Is there anyone here that could help me sort out my waterfox browser issue? Last night for whatever reason, this browser just wouldn't stick to one font/screen size. I may have clicked a series of keys to cause this (as I'm not totally familiar with this laptop kb set-up.) Either way I am still unable to see the entire screen graphics of webpages. If there is a pop up I need to select to either set something in motion or close, I CANNOT. Using the scroll bar makes no difference. The page can scroll, it's that the full graphics are not visible. Something has prevented me from seeing everything. I'm about ready to put my fist though something!!! Uninstalling waterfox and reinstalling it did nothing to help this issue. Someone PLEASE help!

Asked by ticgaming 8 years ago

Last reply by ticgaming 8 years ago