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  • Solved

Firefox will not load any pages after refresh and completely reinstalling

I have been using Firefox for years with no problem on a 64 bit Windows 7 machine, i7 processor, 32 gigs of ram. Firefox is version 103 64 bit. I have Kaspersky Internet… (read more)

I have been using Firefox for years with no problem on a 64 bit Windows 7 machine, i7 processor, 32 gigs of ram. Firefox is version 103 64 bit. I have Kaspersky Internet Security and Malwarebytes installed and have been using them with Firefox for years.

A few days ago Firefox just stopped loading any pages. If I go to a secure site (https) I get "secure connection failed". If I go to a non-secure site (http) I get "The connection was reset". Microsoft Edge and Google Chrome work on this machine with no problem. Oddly enough Mozilla Thunderbird also stopped working today. Only Mozilla products seem to be having problems.

Firefox works fine on other Windows 7 computers in my household.

I tried clearing the cache. I tried disabling extensions. I tried running it in Troubleshoot mode. I tried the "Refresh Firefox" option. I tried completely uninstalling and reinstalling Firefox.

None of these worked. Even a clean virgin install will not load any pages. It seems to be something specific to this machine that's preventing Firefox from working. What can I do to get Firefox working again?

Asked by mailalan 2 months ago

Answered by mailalan 2 months ago

  • Solved

Screen-Reader Add-Ons for Firefox

Hello Lovely Firefox Volunteers, I hope this email finds you well. I am a long-time user and fan of Firefox, and other open source projects. Firefox is a fantastic inte… (read more)

Hello Lovely Firefox Volunteers,

I hope this email finds you well. I am a long-time user and fan of Firefox, and other open source projects. Firefox is a fantastic internet browser!

Having said that, I was shocked and dismayed at what I encountered today. I was doing some tests for screen-reader usability on a website, and I came across the following:

Image 1 (attached): Advertisement of Screen-Reader Add-Ons for Firefox

Image 2 (attached): No Screen-Reader Add-Ons for Firefox are Available

The Firefox team is advertising screen-reader add-ons for Firefox, which don't seem to exist. I don't think the recommendation here should be: take down the advertisement for the Firefox native screen-reader add-ons/link to them, these seem to be really important for accessibility, and the Firefox team seems to acknowledge this. :)

There is some other missing piece - maybe there are Screen-reader add-ons for Firefox, and they aren't being linked to? Maybe the wrong tag is being used? (The auto tag that is used in the link is "screen reader"). Maybe there aren't any, and this is an area that needs some additional attention?

Anyway, I just thought I should bring this to your attention as making our internet accessible to people living with blindness and loss of sight is extremely important.

Sincerely, Katie

Asked by kmcmi046 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

1 Site will not load and having trouble fixing it. All others work

I have followed the fixes. It will work after I "Refresh Firefox" but goes back to not working again. Should I reinstall Firefox? How do I add this site to the excepti… (read more)

I have followed the fixes. It will work after I "Refresh Firefox" but goes back to not working again. Should I reinstall Firefox? How do I add this site to the exceptions? Thank you


Hmm. We’re having trouble finding that site.

We can’t connect to the server at www.cdc.gov.

If that address is correct, here are three other things you can try:

   Try again later.
   Check your network connection.
   If you are connected but behind a firewall, check that Firefox has permission to access the Web.

Asked by cjr50 2 months ago

Answered by cjr50 2 months ago

  • Solved

add-ons I didn't add and cannot remove

Hello - there are add-ons for Amazon, Google, Facebook, EBay and Twitter - none of which I added - showing up on the Firefox browser as running during browser start. I c… (read more)

Hello - there are add-ons for Amazon, Google, Facebook, EBay and Twitter - none of which I added - showing up on the Firefox browser as running during browser start. I can see them when I use CC Cleaner. They are browser plugins set to run upon start up. I can disable them but need to do it every time, as there is no way to delete them that I can see. I would like to find out why these plugins are there and how I can delete them.


Thanks

Jim

Asked by jimisaac 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

Why won't exceptions for deleting cookies and cookie protection software not work every time

I added a few sites I frequently visit, such as banks, credit card company Google, to the exceptions list in Cookies And Site Data. When my version of Firefox was recent… (read more)

I added a few sites I frequently visit, such as banks, credit card company Google, to the exceptions list in Cookies And Site Data. When my version of Firefox was recently updated to 102.0.1, a few of those sites began asking for additional authentication because they didn't recognize my computer. So I added the recommended add-on, Cookie Quick Manager. and listed those sites as protected. This worked for a few days but Google and my credit card company again don't recognize my computer. I am not using a VPN.

Thank you.

Asked by crl4242 2 months ago

Answered by crl4242 2 months ago

  • Solved

Get rid of address bar search

I like to set my home page to my search engine, and I want to type on the page in the nice long search field there, not on the d---d address bar! The following preference… (read more)

I like to set my home page to my search engine, and I want to type on the page in the nice long search field there, not on the d---d address bar! The following preferences have all been offered as fixes to eliminate searching in the address bar, but none of them are currently working for me in FF 102.0.1:

Do about:config; search for the browser.urlbar.suggest.searches preference setting it to false.

Also browser.fixup.alternate.enabled needs to be set to false Also browser.urlbar.oneOffSearches = false

Also to disable searching when typing an address (e.g. the URI fails to resolve and it tries to use a search engine) turn keyword.enabled to false.

What does work?

Asked by schmibble 2 months ago

Answered by user104147805413306348376805769878442569366 2 months ago

  • Solved

Need help restoring the open tabs that are saved in Computer1, to Computer2, but Computer1 does not work

Hi - I need some help restoring the 100+ open tabs that are in Computer1, and open them AS-IS in Computer2. To help you understand my story......Computer1 is main machine… (read more)

Hi - I need some help restoring the 100+ open tabs that are in Computer1, and open them AS-IS in Computer2.

To help you understand my story......Computer1 is main machine, and I had over 100 tabs opened in there. I would like to transfer ALL of the open tabs to Computer2, before re-partitioning the C Drive in Computer1.

The problem is, my Computer1's Windows 10 is giving me problems at the moment, so I can not get into the computer by logging in. No recovery or diagnosis method will do the trick, so I will have to reinstall a fresh copy of Windows into Computer1. Besides, the computer was troubling me for having only ~50 MB available space in the C Drive (I have multiple partitions in my hard drive).

For now, I have removed the hard drive from Computer1, attached it in Computer2, and have access to the data in the various Computer1's drives.

I read many articles here in the Support Mozilla help site to restore the 100+ open tabs from Computer1, into Computer 2, but it is not working for me. I even tried copying the entire "sessionstore-backups" folder from Computer1's location, and replacing the same folder in Computer2's location.

Maybe I have to do more than just copying the "sessionstore-backups" folder, like do something additional through FireFox options??

Any help would be appreciated.

And here is the location of the "sessionstore-backups" folder in both computers:


Computer1 K:\Users\Team Umizoomi\AppData\Roaming\Mozilla\Firefox\Profiles\jrvowkxo.default\sessionstore-backups

Computer2 C:\Users\einstein jr\AppData\Roaming\Mozilla\Firefox\Profiles\x9z76c15.default-release-1\sessionstore-backups

Asked by lucky11 2 months ago

Answered by cor-el 2 months ago

  • Solved

I am logged off FF, but passwords and addons are still showing

so firefox I am logged out, you can tell where it say "save and sync - sign in". but even though I am not signed in, my passwords and addons are still showing up. how to … (read more)

so firefox I am logged out, you can tell where it say "save and sync - sign in". but even though I am not signed in, my passwords and addons are still showing up.

how to fix this

thank you!!

Asked by Rick (Proton) 3 months ago

Answered by Rick (Proton) 3 months ago

  • Solved

Dynamic content on web pages not being rendered

Various website that contain dynamic content are not being rendered by Firefox to display that content. This is happening with websites that provide transportation inform… (read more)

Various website that contain dynamic content are not being rendered by Firefox to display that content. This is happening with websites that provide transportation information and ticketing, including Amtrak and Peter Pan Bus Lines . It is also happening with a genealogical website, FamilyTreeDNA, on pages that should be displaying family tree information. Illustrations of two pages are attached. I have been able to access the information by using Opera on this same computer and operating system, and by using the same version of Firefox installed on a different computer with different operating system. I am not sufficiently proficient with website development to know or understand what type of dynamic content is being generated by these websites, or how Firefox interprets the content. My suspicion is that some Firefox setting has been enabled or disabled, but I do not know which one it would be.

Asked by lhughes0 3 months ago

Answered by cor-el 3 months ago

  • Solved

problem in cursor of "Firefox Edition Developer"

Hello, Do not be tired while i clicked on the normal Web page, Cursor is activate, And blink. it walks a lot on the nerves. please solved this problem, Thank You! … (read more)

Hello, Do not be tired

while i clicked on the normal Web page, Cursor is activate, And blink. it walks a lot on the nerves.

please solved this problem,


Thank You!

Asked by omarfatahidev 3 months ago

Answered by cor-el 3 months ago

  • Solved

Where is the built-in container tabs?

This isn't a question about the "Multi-Account Containers" addons, I am pretty sure that there was a section called "Container tabs" in the privacy and security settings,… (read more)

This isn't a question about the "Multi-Account Containers" addons, I am pretty sure that there was a section called "Container tabs" in the privacy and security settings, and I could use containers without installing an addon some days ago.

I can still access by directly viewing this address

about:preferences#containers

But I can't find it in the settings, and this feature does no longer work.

So I went to read recent release notes from Firefox 100 to 101.0.1, but I didn't find any notes to say this feature has been disabled. Could this be an unexpected result of an update?

Asked by Bellozzz 3 months ago

Answered by Bellozzz 3 months ago

  • Solved

Terrible font rendering in v101

Lighter fonts (from multiple families, and on multiple websites) are rendered so poorly they are barely legible. I already tried disabled performance settings, and turni… (read more)

Lighter fonts (from multiple families, and on multiple websites) are rendered so poorly they are barely legible.

I already tried disabled performance settings, and turning off ClearType in Windows (it barely had any effect)

How do we fix this?

Asked by Chad Reitsma 3 months ago

Answered by Chad Reitsma 3 months ago

  • Solved

Youtube Comments

Comments below youtube videos won't load. This happens across all browsers on this computer regardless of add-ons or being logged into youtube. I've attached a screensho… (read more)

Comments below youtube videos won't load. This happens across all browsers on this computer regardless of add-ons or being logged into youtube.

I've attached a screenshot that shows that 176 comments are below that video but none load. I'm using the latest Firefox version on Windows 7.

If you need any extra information I will gladly provide it.

Asked by dorschtho 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

My self-signed *.local.dev wildcard SSL no longer works in v101.0

After upgrading to v101, Firefox no longer recognizes my Self-signed wildcard SSL for *.local.dev. Before you tell me not to use the .dev domain, I am aware that Google o… (read more)

After upgrading to v101, Firefox no longer recognizes my Self-signed wildcard SSL for *.local.dev.

Before you tell me not to use the .dev domain, I am aware that Google owns it and we're technically not supposed to do local development with the *.local.dev domain.

I have already tried the following: 1. Set network.stricttransportsecurity.preloadlist to FALSE, and everything was working perfectly fine before v101 2. imported the server.crt into Trusted Root Authorities in Windows, and also imported it in the Certificate manager in Firefox. 3. Tried other wildcard local domains like *.test.site, *.local.ddev and these don't work either.

I even tried following recent guides to issue a new certificate with openssl and SAN, and it still doesn't work.

Screenshot of wildcard SSL attached.

Asked by Chad Reitsma 3 months ago

Answered by Chad Reitsma 3 months ago