Showing questions tagged:

BBC News and BBC iPlayer videos show black screen or error

The same thing happens on my two Dell laptops (Inspiron and Latitude), and a Hyper-V VM (on my desktop PC). They all run Bazzite Linux 6.17.7-ba25.fc43.x86_64. A video m… (read more)

The same thing happens on my two Dell laptops (Inspiron and Latitude), and a Hyper-V VM (on my desktop PC). They all run Bazzite Linux 6.17.7-ba25.fc43.x86_64.

A video may play for a second or two, and then it's either a black screen, or an error message of "The content doesn't seem to be working."

On the same two laptops and VM, the Chromium Browser, and LibreWolf (a fork of Firefox?), have no issues playing the same videos.

Firefox version on all three systems is 147.0.3.

Any help/guidance welcome with thanks.

Open 5 85

Display x icon on all active tabs

I recently refreshed my FF installation. Before I did that I had configured my tab settings to always display the x icon (close tab) in all active tabs. After the refres… (read more)

I recently refreshed my FF installation. Before I did that I had configured my tab settings to always display the x icon (close tab) in all active tabs. After the refresh, the x icon is gone for all tabs.

I cannot remember what I did to get them to display originally. I've tried to do this in the userchrome.css file. But it didn't work. Let me know if you have a solution.

Open 64

Unable to post a comment on the Daily Beast website

I am using Firefox 149.02 (64-bit). I access the website The Daily Beast (https://www.thedailybeast.com) and like to make Comments on some of their articles. Up until ab… (read more)

I am using Firefox 149.02 (64-bit).

I access the website The Daily Beast (https://www.thedailybeast.com) and like to make Comments on some of their articles. Up until about 2 months ago everything was running smoothly. But now I am unable to use the Comment section. I get the following response from The Daily Beast...

"Oops, something went wrong :( We detected some connectivity issues therefore we’re unable to load the Conversation."

I do not have this problem when using either the Norton Private Browser or the DuckDuckGo Browser.

What's wrong?

Open 47

Downloads on FF instantly cancel but retrying them works

As of today, every single time I try to download something, Firefox instantly cancels it and I'm not sure what the issue is. I've disabled adblock and Malwarebytes and re… (read more)

As of today, every single time I try to download something, Firefox instantly cancels it and I'm not sure what the issue is. I've disabled adblock and Malwarebytes and refresh Firefox—same issue. Hitting retry from the download panel works but I can't figure out why the first download attempt is always cancelling, even if it's the same file. I'm not even downloading big files.

Open 46

I can't copy & paste while using Microsoft Office for the web

I am not able to copy and paste in Firefox while using Microsoft Office for the web. I can in the same documents using Chrome & Edge I have searched the web and tried… (read more)

I am not able to copy and paste in Firefox while using Microsoft Office for the web. I can in the same documents using Chrome & Edge I have searched the web and tried every setting I could find but can still not use copy and paste

Open 45

Bookmark Auto Close Option

How can i change bookmarks menu so it will close after choosing. Ive searched and only found option to stay open, (Option to not close menu when opening new tab)... Not w… (read more)

How can i change bookmarks menu so it will close after choosing. Ive searched and only found option to stay open, (Option to not close menu when opening new tab)... Not what im wanting, I want to open bookmarks choose and have it auto close the side bar of bookmarks. Maybe even auto closing the link folders opened. Windows 11.

Open 38

hours ago firefox messed up my laptop - no more chronik, passwords, all open pages gone - no way to get into even my windows account

after my laptop crashed (again did so over 100 times) but this time all history is gone, could not restore last session/s - can't log into my accounts (any) - can't set i… (read more)

after my laptop crashed (again did so over 100 times) but this time all history is gone, could not restore last session/s - can't log into my accounts (any) - can't set it to an earlier date (e.g. yesterday) to eliminate whatever the problem is (am not an IT expert, so I don't know how - just know that it is possible) - I have tried for 4 hours - no avail - I really need the status of 4-5 hours ago so I don't lose so much

Open 22

Lost bookmarks with Incomplete latest update

Firefox update did not fully complete. All bookmarks have been lost. I did not have a back up file. Can I still get them back? It's still asking to finish setup and ha… (read more)

Firefox update did not fully complete. All bookmarks have been lost. I did not have a back up file. Can I still get them back? It's still asking to finish setup and has not completed.

Open 19

Firefox vertical tabs: How to hide tab previews?

I'd like to know how to hide the previews for vertical tabs in Firefox. I've already unchecked the "Show preview image when hovering over tabs" option in the settings. Is… (read more)

I'd like to know how to hide the previews for vertical tabs in Firefox. I've already unchecked the "Show preview image when hovering over tabs" option in the settings. Is it impossible to hide them?

Open 3 19

Possible incompatability between HSBC on-line app and Firefox

I've recently had a bit of a strange problem. I use on-line banking. When I wanted to print off the latest transactions, I proceeded as usual. Then, when I clicked 'print… (read more)

I've recently had a bit of a strange problem. I use on-line banking. When I wanted to print off the latest transactions, I proceeded as usual. Then, when I clicked 'print', the list of transactions was overwritten by an (apparent) HSBC document headed 'Reactivate your unclaimed account'. I could still print my transactions, but only at a much larger font size.

I phoned HSBC and could not get any help. It was suggested I took the printed pages into a local branch (fine suggestion with all the branches that have closed!). I did. I also took my pinpad into the bank so I could sign in on their computer. Surprise, surprise, the strange document didn't appear. The bank said that it must be my browser at fault and suggested I update the version. However, they were able to confirm that all my accounts were fault and trouble-free, with no suspicious activity.

This evening, I tried to do just that. Nowhere could I find any way of updating Firefox, so I deleted the entire app and reloaded it, using Edge. Once set up, I tried again. I still get the document. If I try using Edge, I don't get the document. Now I'm completely puzzled. What makes me even more suspicious is that this strange document shows all of my HSBC accounts, with the correct figures, but at the foot of the first page, in large letters, is the line "Are you sure you want to redirection?". Very odd language. At the head of the second page is another line "You will be token to a new page to login an view your credit card details". More odd language.

This problem has only occurred on Windows 11 - it never occurred when I was using Windows 10. My anti-virus software (Bitdefender) reports my system is clean. The problem also does not occur when using any other web browser.

My conclusion is that there is a problem between Firefox, Windows 11 and the HSBC online app.

Please can this be investigated. Many thanks, John Jesson

Open 17