Firefox Community Forum

I want to keep the original profile but the process is confusing to me. Can you tell me a simple way to keep the original profile or else set the original for me.

Thanks

Boyd Proctor

I'm a decades long time Firefox user, and I always keep Firefox updated automatically to whatever is the current version. I've never had any substantial issues with Firefox in the past, but recently I've encountered some rather drastic issues.

Background: I'm ex-IT, so I tend to be ultra-conscientious about security and performance updates all across my system. I'm also highly alert for any signs that my system or apps might be compromised in any way.

Recently, I started noticing that I was unable to scroll with my keypad or keyboard on certain sub-windows and certain pop-ups in some web sites (not all). I could scroll these sub-windows/pop-ups only by touch screen, and until today that has always worked. I've been using this workaround, because I haven't had time to really look into the issue. Most sites worked fine, but many would not.

Today, however, I logged into what I know to be a legitimate web site, https://blueshieldca.com, for some important information, but this time I found I was unable to scroll ANYthing on the site using my keypad, keyboard, or touch screen. I could change pages through the on-site menus, but couldn't navigate further at all on any page. I can see that there is more information cut off at the bottom of the page, but I simply can't scroll the page to view it. I almost never use MS Edge browser, but I tried it today, and I'm not having the same problem using Edge.

I'm also having a slightly different, but similar (related?), Firefox issue with the typical cookie-settings-preferences prompts that appear initially on most web sites. Any time I try to arrow over the cookie prompts, they immediately disappear. I'm completely unable to accept, change, or set cookie preferences on any sites.

I've reviewed all my settings in Firefox and all the add-ons I use. In Firefox itself, I run the following extensions: Brave (default search), DuckDuckGo Privacy Essentials, Ghostery Private Search for Firefox, Malwarebytes Browser Guard, Privacy Badger, and Express VPN (disabled) - I do not run any browser-specific VPN, but I always use Nord VPN on my system. The configuration options are overwhelming, and in spite of investigating every avenue I can think of, I haven't been able to find either a cause or a fix. I'm sure hoping you guys can help me figure this out!

My system is Windows 11 Home (25H2), 64-Bit, on a DELL XPS 13, 32GB RAM, 1TB SSD drive (1/3 free), about 3 years old. In addition to the browser-specific security software mentioned above, I run Bitdefender Security. I haven't made any changes or specific updates to any apps that I can link to the inception of this problem.

Any ideas will be greatly appreciated!

I just installed the new built-in VPN - and it appears to show as running in my Mozilla Accounts page (???).

HOWEVER, that is the only place I see it!!

Mozilla account Connected Services

Mozilla VPN 17 hours ago

No icon/display panel anywhere (not showing in Customization of toolbar option either) to see usage, turn on/off, etc.??

It used to be that when entering a search term in the search bar, you could use the arrow keys to select the search engine before pressing enter to make the experience entirely from the keyboard. Now, one must use the mouse to select the engine to be used. It also does not revert to the default search engine after executing the search.

I attempted to set *browser.urlbar.scotchBonnet.enableOverride* to false, and that did not work. I noticed that I had been involuntarily enrolled in an experimental study: Address Bar Update Rollout v1•rollout Address Bar Experience Update which may be the cause of this unwelcome behavior change. If exiting out of that study is possible to restore the previous functionality, please advise how to achieve this.

Please advise how to bring back this work flow efficiency.

(I am not referring to the address bar.)

I can open gmail but it does not refresh. If I clear the cache it refreshes the first time only. Sometimes I get a message saying that my account is temporarily unavailable but I can access gmail with no problem on my iPhone, android tablet and with Google Chrome without any problems. Turning off the Advanced Tracking does not resolve the problem.

I am not a native English speaker, so I used translation. Please excuse any awkward phrasing. I previously updated my Firefox to version 150, but my tabs kept crashing roughly every 5 minutes. To solve this, I tried installing the Firefox ESR version. However, my profile had already been upgraded to the new version format, so ESR could not read my data. I then reinstalled version 150, but now I'm having profile issues again. I can access and launch my old profile through about:profiles, but I can't seem to save it directly as the default profile. I don't want to have to repeat this process every time I restart the browser. Is there a way to transfer all my data (bookmarks, saved passwords, add-ons, settings, etc.) to a new profile that works with the current version? Or, can I downgrade my profile so that ESR can read it? I have tried copying the files from %APPDATA%\Mozilla\Firefox\Profiles, but it didn't work after many attempts. Please help me. I really don't want to set everything up from scratch again. Thank you!

Hi, I've been trying to permanently allow (instead of the default Temporarily Allow) the Google Voice desktop browser permission to use my microphone and send notifications.

Whenever I open the Google Voice browser in the address bar, there is no option to have Firefox PERMANENTLY allow mic and notifications and REMEMBER THIS DECISION. When I go to into the Firefox settings under Privacy & Security -> Microphone, there are no websites listed in the box in order to allow access.

Is there a way to Permanently Allow the Google Voice website to use my microphone and send notifications and REMEMBER this decision?

Thank you for your advice! Lisa

bold textI have used Firefox for many years and hope to continue. I DO NOT USE GOOGLE!!

What do you recommend for anti-virus software?? I Paid for Malwarebytes and that started a 4-month nightmare with inconsistent support from the company EVERYTIME I SIGNED ON COMPUTERS SAVED PROGRAMS WORKED DIFFERTLY. I install a free version of Avira same problems I installed a free version of AVG same problems

PLEASE HELP!!

Good day Firefox support team how are you.s doing today it would greatly appreciate if you.s could pretty please delete my firefox account with the email address [email removed]@gmail.com

as i no longer need it and have lost acccess to it  

or if you.s could pretty please forward an account deletion request form or weblink to request deletion of the account [email removed]@gmail.com

your assistance in this matter would be greatly appreciated

Thanking you Donovan gregg

When playing a YouTube video and attempting to open a new tab, Firefox consistently crashes. This was also occurring with Picture-in-Picture mode.

Has anyone else encountered this?

When Firefox updated 149.0.2 to 150. Every time, I am watching video any site when I click the pop out button Firefox crashes and sends a report. I copied the text file from two of them(last one copied to share data). I do disk image backups and went back to before the update 149.0.2. Turned off auto update in setting and everything is ok now. Any suggestions?

Dropdown menu changed to "Translate selection to French. Has always been "Translate selection to English". I use it all the time. I don't think I changed anything. How can I set it back to English? Tried this: "To change the translation selection back to English in Firefox, go to the Language section in the General panel of Firefox settings, select English from the dropdown menu, and restart Firefox. This will revert the translation settings to English." Didn't work. System language is English (CA).

Just noticed the advisement of VPN being available and attempted to follow directions but had a very early breakdown. Neither "Get Started" nor a VPN icon are to be seen in my toolbar nor in my "customize toolbar" page. Kind of confused and appreciate any help!

For some time now, when opening Firefox, I do not find the tabs I opened in the previous session. I've checked that the "Open previous windows and tabs" box is checked, but it didn't help. I uninstalled Firefox and reinstalled it from a fresh .EXE file, but that didn't work either. I've searched for resources on the subject but haven't found a solution to my problem. I should mention that I'm not a computer expert and I'm not exactly young any more.

Can anyone help me?

Thanks in advance.

The VPN works if I Enable DNS over HTTPS using Default Protection, however if I select Max Protection and use Cloudflare, it does not work as it cannot resolve DNS.

If I disable the VPN or select Defualt Protection, DNS works again.

Windows 11 Pro 25H2 26200.8313 Firefox 150.0.1