Showing questions tagged:

YouTube videos are choppy and drop frames in Firefox

When I play YouTube videos in Firefox, the video stutters and drops frames, even when set to 480p. The audio continues to play normally. This issue does not happen in Chr… (read more)

When I play YouTube videos in Firefox, the video stutters and drops frames, even when set to 480p. The audio continues to play normally. This issue does not happen in Chrome on the same laptop.

The problem started about a week ago. I’m using Firefox on Windows 11. Restarting Firefox did not resolve the issue. I’ve attached screenshots for reference.

Solved 2 1 284

remove firefox logo from home page

Since new update the firefox logo is appearing on my home page and new tab pages, how do I remove it? I changed the setting to false and it still does not go away. … (read more)

Since new update the firefox logo is appearing on my home page and new tab pages, how do I remove it? I changed the setting to false and it still does not go away.

Solved 5 1 54

In Jira, Drag & Drop File Attachment is not working.

When I try to attach file via drag & drop, the Firefox always display "Download file" as attachment. I don't know why because it properly worked before. but after som… (read more)

When I try to attach file via drag & drop, the Firefox always display "Download file" as attachment. I don't know why because it properly worked before. but after some updates, drag & drop is not working.

The version of Jira at my office is not changed for years(v8.12.1#812002-sha1:7c28d59) and drag & drop is working via Chrome, Edge and etc.

Solved 3 1 27

No Emails received from Mozilla

Dear Support, When I try to Login or Change Password there is no OTP Emails received from Mozilla contact emails. I tried multiple way but still nothing received. … (read more)

Dear Support,

When I try to Login or Change Password there is no OTP Emails received from Mozilla contact emails.

I tried multiple way but still nothing received.

Solved 7 1 45

When can I expect to use Firefox (free) VPN in my region?

Hello there, I just wanted to ask for any details regarding the new VPN feature. I seem to not have it (probably due to my region not being the US or the UK) and I was wo… (read more)

Hello there, I just wanted to ask for any details regarding the new VPN feature. I seem to not have it (probably due to my region not being the US or the UK) and I was wondering, when can we expect it to be available to the rest of the world? How is it even free with this high limit? I know the feature is new and is probably still getting tested. But I would appreciate any and all info possible. Thank you!

Solved 1 1 55

Firefox installed Web Apps without my consent

Hi, I am using Firefox exclusively for my work Claude account, I only check my usage on it. Today, I noticed Firefox silently installed a webapp under $USER/AppData/Roami… (read more)

Hi, I am using Firefox exclusively for my work Claude account, I only check my usage on it. Today, I noticed Firefox silently installed a webapp under $USER/AppData/Roaming/Microsoft/Windows/Start Menu/Programs, and it has a Claude webapp, which I neither click any install or add to my menu. I found it extremely concerning in terms of privacy, and I am wondering if any other people have similar experience.

Solved 4 1 100

I have 4 rows for shorcuts but missing 3 at the end and have no way to add those last 3 shortcuts, how can I do that?

I have selected the 4 rows for shortcuts on my tab and have installed all but the last 3 spaces in the end of the 4th row. There's no option whatsoever to continue to add… (read more)

I have selected the 4 rows for shortcuts on my tab and have installed all but the last 3 spaces in the end of the 4th row. There's no option whatsoever to continue to add those remaining 3 spaces. Any suggestions?

Solved 5 1

My firefox browser has no sound. Google Chrome has sound. Problem appeared after scam attempt.

No audio on Firefox. Google Chrome has sound. Settings at normal audio volumes. Tried computer shut off and re-boot. Tried reload of Firebox.but that didn't help. Had sca… (read more)

No audio on Firefox. Google Chrome has sound. Settings at normal audio volumes. Tried computer shut off and re-boot. Tried reload of Firebox.but that didn't help. Had scam attempt just before no audio issue...not sure if that problem.

Solved 3 1 175

Pasting issues in Google Sheets again

Unfortunately the paste is broke once again, but differently! When I copy text from another website (e.g. Wikipedia articles or YouTube video titles) and try to paste the… (read more)

Unfortunately the paste is broke once again, but differently! When I copy text from another website (e.g. Wikipedia articles or YouTube video titles) and try to paste the values only (ctrl + shift + v), nothing happens except for a little black box appears that says "paste." Doing a normal paste works and pasting (whether values or otherwise) within the google sheet works as well, only between sheets and another website.

Solved 5 1 54