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Google Products

Lately, there are times when I try to use Google Products like Maps and nothing happens. I'll type a key word to do a search or type google maps in the Firefox search ba… (read more)

Lately, there are times when I try to use Google Products like Maps and nothing happens. I'll type a key word to do a search or type google maps in the Firefox search bar and there is no response. It's not a Google issue as the products will work if I switch browsers. It doesn't happen all the time but has been happening more frequently lately. When it does, I always check to make sure Firefox is up to date. Any suggestions? Thanks.

Asked by tgditmer1 2 months ago

Last reply by cor-el 2 months ago

crashing all the time as well as tab crashed

My Firefox keeps crashing. also I get this message often "Gah. Your Tab has just crashed". I uninstalled and reinstalled multiple times. I did a clean uninstall. I de… (read more)

My Firefox keeps crashing. also I get this message often "Gah. Your Tab has just crashed". I uninstalled and reinstalled multiple times. I did a clean uninstall. I deleted all Firefox folders in Program manager and used account hidden files. Then reinstalled and it still crashed repeatedly.

Asked by allenshe 2 months ago

Last reply by FredMcD 2 months ago

Firefox Keeps Crashing After Update To Version 100

Ever since Firefox updated to the new version I've been having constant crashes. I've tried restarting in Safe Mood which doesn't help. Pretty much Firefox will open, say… (read more)

Ever since Firefox updated to the new version I've been having constant crashes. I've tried restarting in Safe Mood which doesn't help. Pretty much Firefox will open, say it's not responding, and then by the time it looks like it's about to restore my tabs it crashes. I had to do a refresh and transferred the backup files from an older session which worked, but then it eventually crashed again. I uninstalled and reinstalled Firefox and tried opening my older profile but it keeps happening. I really need to restore my previous session. There's nothing with my computer that seems to be causing it. I did have 2 windows open with about 8,000 tabs total which I'm sure could be part of the reason, but it never really had trouble before and only just started crashing since the update. Is there any way to fix this without starting over? I read that this is a bug that others have dealt with previously.

Some additional information. I'm on a 64-bit Windows 10 PC.

Startup Crash False Process Type parent MOZ_CRASH Reason (Sanitized) Failed to load critical module "resource://gre/modules/WebNavigation.jsm" Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x00007ffb8c0f5135

Asked by TMan11 3 months ago

Last reply by umax 3 months ago

Phone Number Reformatting in Autofill

Firefox is adding +1 before 7-digit phone numbers. There are two things wrong with this. The + sign is only appropriate for cell phones and some websites will not accep… (read more)

Firefox is adding +1 before 7-digit phone numbers. There are two things wrong with this. The + sign is only appropriate for cell phones and some websites will not accept phone numbers with the prefix as valid. When will this be fixed?

Asked by js-3410 3 months ago

Last reply by VICKIANDWESS 1 day ago

Firefox downloading 0 byte htm files moz-safe-about resources

I was watching anime today on some site and my firefox was downloading many files without my knowledge into my download folder. I'm worried that it can be some viruses? T… (read more)

I was watching anime today on some site and my firefox was downloading many files without my knowledge into my download folder. I'm worried that it can be some viruses? This is a screenshoot. Should i be worried? Thank you for help.

Asked by t.martynik 3 months ago

Last reply by ashleedawg 1 week ago

Downloads

When I download a file before I even have a chance to save or open the file Firefox downloads the file and puts it on my desktop. I have to look at lots of .pdf files and… (read more)

When I download a file before I even have a chance to save or open the file Firefox downloads the file and puts it on my desktop. I have to look at lots of .pdf files and this a bit annoying as I have to keep deleting all the files I dont want. The dialog box opens and I always choose open rather than save but Firefox has already saved a copy to my desktop. How can I stop this autosave please ? Cheers.

Asked by muttleythedawg 3 months ago

Last reply by jscher2000 - Support Volunteer 2 days ago

No audio in youtube only

I have no audio in youtube when using Firefox only. Audio works fine in other browsers. I am tech-challenged and this has been going on for a while, but I now really nee… (read more)

I have no audio in youtube when using Firefox only. Audio works fine in other browsers.

I am tech-challenged and this has been going on for a while, but I now really need to use youtube, but do not want to use a browser other than Firefox.

Thank you.

Asked by pjvhout 3 months ago

Last reply by Terry 3 months ago

"Send Page/Tab to Device" no more available?

In the latest version (99.0 for 64-bit Windows), the "Send Page to Device" and "Send Tab to Device" commands in the right-click menus are gone. They were available up to… (read more)

In the latest version (99.0 for 64-bit Windows), the "Send Page to Device" and "Send Tab to Device" commands in the right-click menus are gone. They were available up to at least 88.0.1. Where did they go?

The attached screen shots are: - Right Click Menu on Page -- 88.0.1 - Right Click Menu on Tab -- 88.0.1 - Right Click Menu on Page -- 99.0 - Right Click Menu on Tab -- 99.0

Asked by g_mich 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Can not googling, but visiting the site directly work

Greetins, There are times when I can not use google to search things, it kept telling me "Server Not Found". Although accessing the web directly worked. I tried to googli… (read more)

Greetins, There are times when I can not use google to search things, it kept telling me "Server Not Found". Although accessing the web directly worked. I tried to googling on another browser, and it worked just fine. Any idea why/what might cause this? I never touch firewall settings so everything should be on default settings. Thank you

Asked by althemier 4 months ago

Last reply by cor-el 4 months ago

FF suddenly auto downloads to download folder. How to stop it?

For over a decade I've used FF, and when I download things (99% of the time from Yahoo) I set FF to "always ask" what to do with downloads. Suddenly that changed and it … (read more)

For over a decade I've used FF, and when I download things (99% of the time from Yahoo) I set FF to "always ask" what to do with downloads. Suddenly that changed and it started downloading everything automatically to the Download Folder.

I went to options and changed everything back to "always ask."

FF does always ask... but... it ALSO still auto downloads to the Downloads Folder now.

And I can't figure out how to stop that.

Any help is appreciated.

Asked by lewistonlaw 4 months ago

Last reply by cor-el 5 days ago

Stop Files From Downloading Automatically

In the past week or so something seems to have changed with Firefox whereby any time I go to open a file Firefox is first saving the file to the Downloads folder on my co… (read more)

In the past week or so something seems to have changed with Firefox whereby any time I go to open a file Firefox is first saving the file to the Downloads folder on my computer before opening. This never used to happen before as I was always given the option to just open the file or save it.

I have tried adjusting the settings and I have got Firefox to ask about opening the files, but it is still saving them to the Downloads folder automatically.

Can someone help with what changed and how I can revert it back to the how it performed a few weeks ago?

Asked by adam.n.wachter 4 months ago

Last reply by Terry 4 months ago

Java not working

I have used for many years Java in Firefox to stream live a stock market app. In order to continue using that app I have to use now Microsoft Edge. I would prefer to cont… (read more)

I have used for many years Java in Firefox to stream live a stock market app. In order to continue using that app I have to use now Microsoft Edge. I would prefer to continue using Firefox. Is there a solution?

Asked by SG 4 months ago

Last reply by Terry 2 months ago

When I down load a attachement in by emails why does it automatic down load to my desk top

When I download an attachment from my emails, why does it automatically download to my desktop when it opens? I think it all started when I did an update with Firefox? … (read more)

When I download an attachment from my emails, why does it automatically download to my desktop when it opens? I think it all started when I did an update with Firefox? So all the attachments that I opened up all week are on my desktop, and I did not realize it :( I usually click on the arrow on the attachment I open it up in Adobe Reader, then if I want to save it to

the desktop, I do Save As.

I went to settings tried everything still on the desktop. Please tell me what to change, PLEASE!

Asked by patty8 4 months ago

Last reply by Terry 4 months ago

Handling of pdf files in Firefox

Updating to version 98.0 onwards Firefox has started saving a copy of every pdf file I view (open) in my downloads folder. My settings have not changed: Tools->Setting… (read more)

Updating to version 98.0 onwards Firefox has started saving a copy of every pdf file I view (open) in my downloads folder.

My settings have not changed:

Tools->Settings->General->Applications: - pdf (application/download): Always ask - pdf (application/force-download): Always ask - pdf (application/pdf): Use Adobe Acrobat DC - pdf (application/x-download): Always ask

And when the "ask" dialog pops up, I choose "open".

I have tried all standard methods/troubleshooting, including resetting the handlers.json file.

The only way to avoid getting a copy in the downloads folder is if I choose "Open in Firefox" (application/pdf) instead of "Use Adobe Acrobat DC".

Any solution to this?

Thanks Michael

Asked by info7097 5 months ago

Last reply by darthno2 2 days ago

How do I find/search for a "container tab" name from hundreds open among multiple windows?

(Previously asked -- but not answered -- in a roundabout way: "Searching for open tabs among many windows needs improvement", https://support.mozilla.org/en-US/question… (read more)

(Previously asked -- but not answered -- in a roundabout way: "Searching for open tabs among many windows needs improvement", https://support.mozilla.org/en-US/questions/1360159 )

I find myself, surprisingly, juggling between hundreds of open tabs on topics of interest -- and FF remains nice and stable!

Lately, I have been increasingly assigning/using "container tabs" (vs New Private Window) for shopping, banking, etc. -- very handy.

However, I noticed that I can no longer FIND any of those tabs by name using the search feature of the "List all tabs" button (or via the "%" method). Only traditional/normal tab names appear to be searchable from among those open among multiple windows.

This is rather crippling time-and-effort-wise. I find myself unnecessarily duplicating already-open tabs simply because I can't easily find the "old" ones anymore.

Someone previously suggested trying the extension "Tab Manager Plus"; but as I reported in my previous post, (for me) it caused hesitations and overall FF response became sluggish with my laptop's fan kicking in often -- unacceptable. (Also, apparently no updates since 2018, and I see recent user comments of losing windows full of tabs.)

Is there any good built-in solution I've missed?

Asked by hmarx2014 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Fission locks up my PC.

Fission locks up my PC to the point where nothing works. Even keystrokes are simply ignored. Looking at the Task Manager, I find a huge number of Firefox processes runn… (read more)

Fission locks up my PC to the point where nothing works. Even keystrokes are simply ignored. Looking at the Task Manager, I find a huge number of Firefox processes running with 100% CPU usage. If I wait until CPU usage goes down, the PC starts working again. The number of processes shown is significantly more than the actual number of Firefox copies running. Note that these are individual copies because I do not use tabs.

With Fission disabled, PC lockup is no longer a problem. The number of processes shown more closely matches the actual number of Firefox copies running, and the CPU no longer gets smacked with 100% usage.

Asked by rlevers 5 months ago

Last reply by Terry 5 months ago