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  • Solved

Cloudflare Problems...again

Just recently, I've been having problems with websites run by Cloudflare. Whenever I attempt to access ANY website that is operated by Cloudflare, I'm often presented wit… (read more)

Just recently, I've been having problems with websites run by Cloudflare. Whenever I attempt to access ANY website that is operated by Cloudflare, I'm often presented with a blank page, or a Firefox error message. Sometimes I'm even presented with the DDoS protection error, even though my computer is clean having being scanned by Kaspersky and Malware Bytes.

I reiterate this and say that it's only Cloudflare sites that are causing problems. Very occasionally they will work for up to an hour or so but most of the time it is error messages or blank pages. Interestingly, other web servers such as Amazon, OVH SAS and Akamai all run with no problems so I wonder what is Cloudflare's problem? Is this something to do with my browser or the web hosting services?

Asked by ichigatsusayonara 4 months ago

Answered by ichigatsusayonara 2 months ago

  • Solved

Is it possible to force pages in "support.mozilla.org" dark?

Hi, I'm a very happy long time Firefox user. I use the extension "Dark Background and Light Text" so that my webpages are much more easy on my eyes. The extension works e… (read more)

Hi, I'm a very happy long time Firefox user. I use the extension "Dark Background and Light Text" so that my webpages are much more easy on my eyes. The extension works everywhere but in "support.mozilla.org".

How is it possible to have dark theme in Mozilla's support pages too?

Thank you very much. Prayan

Asked by prayan72 4 days ago

Answered by jscher2000 - Support Volunteer 3 days ago

  • Solved

how to uninstall today's Firefox 105.0 update?

Today's 105.0 Firefox update rendered my NYTimes Wordle page unusable -- a big empty [ad?] space has been inserted at the top of page, forcing the game halfway down the p… (read more)

Today's 105.0 Firefox update rendered my NYTimes Wordle page unusable -- a big empty [ad?] space has been inserted at the top of page, forcing the game halfway down the page (https://www.nytimes.com/games/wordle/index.html). The PC keyboard is still connected (I can enter letters in the puzzle grid) but the mouse is not connected so I cannot scroll the page, cannot bring the pictorial keyboard into view.

How can I uninstall the 105.0 update?

Thanks, Gail

Asked by gailflei 2 weeks ago

Answered by gailflei 2 weeks ago

  • Solved

Firefox 100.0.2 CTRL + Z and CTRL + Y not working when editing in Wordpress ...

Hi Since I guess Firefox 99 - not sure ... and now in Firefox 100.0.2 CTRL + Z and CTRL + Y not working when editing in Word Press ... It is so annoying and make you loos… (read more)

Hi Since I guess Firefox 99 - not sure ... and now in Firefox 100.0.2 CTRL + Z and CTRL + Y not working when editing in Word Press ...

It is so annoying and make you loose data and waste a lot of time.

I cannot keep saving data all the time - yes I know Word Press has its own data saving etc.

I am talking about a 'normal' operation as CTRL + Z and Y !

I am a keyboard user since the 90s (!) and use loads of shortcuts fast and makes me waste hours sometime.

Any tips, maybe in the About:config settings?

Thank you M

Asked by Mozzed 4 months ago

Answered by Mozzed 4 months ago

  • Solved

Firefox won't open https://www.metrobyt-mobile.com/

I am running Firefox 100.0.2 64 bit and now after literally years of visiting https://www.metrobyt-mobile.com/ to pay my mobile bill every month, it won't open the page. … (read more)

I am running Firefox 100.0.2 64 bit and now after literally years of visiting https://www.metrobyt-mobile.com/ to pay my mobile bill every month, it won't open the page. [See image of error]. I have gone into settings | browser privacy and tried turning off blocking for cookies, tracking content, cryptominers, and fingerprinters. No difference. I have gone into Enhanced Tracking Protection and clicked on Manage Exceptions and it won't give me an option to add the website. The site opens normally in Chrome. I find the instructions for "What to do if a site seems broken", but there is no shield or broken shield next to the web site address to click on. [See second image].

Asked by panchorob 4 months ago

Answered by user104147805413306348376805769878442569366 4 months ago

  • Solved

search a pdf in firefox. ctrl+shift+f and ctrl+f do not work

Normally there is no difficulty searching a pdf with a pdf reader. How does one do it in Firefox? Note that ctrl+shift+f and ctrl+f do not work. John … (read more)

Normally there is no difficulty searching a pdf with a pdf reader. How does one do it in Firefox?

Note that ctrl+shift+f and ctrl+f do not work.

John

Asked by johncurry 5 months ago

Answered by jonzn4SUSE 4 months ago

  • Solved

Firefox hangs on google search V 100.0

When using built in search (google default) -- browser stops responding. Shows Firefox new tab background when loading the search. Issue resolves on Firefox close and re-… (read more)

When using built in search (google default) -- browser stops responding. Shows Firefox new tab background when loading the search. Issue resolves on Firefox close and re-open. Paste and go, creating new tabs also fail with same 'new tab background' displayed. Issue is intermittent but appears often, at least 4-5 times a day.

Tested same sample search with google chrome in same time period, no issue.

Issue appeared around the V99 update. Fix would be greatly appreciated - exiting and re-opening browser, dropping all tabs to reload is a serious usability issue.

Asked by dan.baldewicz 5 months ago

Answered by cor-el 5 months ago

  • Solved

Can't scan QR code for sync

I have tried this several times over a few years, and have never got it to work I know it must be something I am doing wrong because if it was a glitch or bug, it would h… (read more)

I have tried this several times over a few years, and have never got it to work I know it must be something I am doing wrong because if it was a glitch or bug, it would have been fixed by now. Usually I need to do this if I need to reinstall the OS, (Windows and Linux), or a new pc, the usual, but this time I had a major crash, so I'm starting over.

Anyway I have signed in on my pc to my FF account, and went through the menu to turn on sync, and I get to the page where is says, "when ready click next to display the QR code". I get my android out, open FF, sign in, click the "Scan" button, the FF scanner opens,, I open the QR code on the pc, (I have also went to the website to get a QR code). Then either way I scan the code, and get an errror msg "Must scan from inside FF". I am scanning from inside FF, with the FF QR scanner.

I don't uinderstand how of the 20 or more times I have tried to do this, I can't get it to work. I don't understand how I screw up every times, over a few years. But I also know as I said, if it was a bug MOzilla would have fixed it by now. Usually I give up on that and just log into both the pc and the phone, close both browsers and reopen them and it will go ahead and sync.

But not this time, I am unable to get it to sync for anything. I've been working on this for 3 days now, and at this point I'm confused, I don't remember what I have and have not done. Let me add, and I don't know if this will make a difference, I don't think so, but what do I know? Originally this all started, when I had to reset my password. I tried for 4 days there to get a recovery code to work. (The following is just to describe what I've done, and is not a second question) I had one downloaded, and saved on my pc. But no matter what route I took to go through the reset process, exactly as described in the help file, I never could get a place to enter the code. I read every article I could about it, and finally it seemed easier to just reset the password and resync than try to get the code to work.

Which is why I am sitting here, desperatly needing to sync my data, but unable to. If anyone can tell me what I need to do I will appreciate it. If you need any more information, just let me know.

Asked by 1971robby 5 months ago

Answered by cor-el 5 months ago

  • Solved

SSL_ERROR_BAD_MAC_ALERT

A couple users at our site intermittently receive a SSL_ERROR_BAD_MAC_ALERT error when navigating to Google in Firefox. This happens in Version 99.0.1 (64-bit) on Windows… (read more)

A couple users at our site intermittently receive a SSL_ERROR_BAD_MAC_ALERT error when navigating to Google in Firefox. This happens in Version 99.0.1 (64-bit) on Windows 10 computers. When the issue occurs, users can navigate to other websites without issues. Navigating to Google in a different browser works no problem. Restarting the browser will resolve the issue. Clearing cookies and site data has no effect. Users can also refresh the page after some time and the issue will go away.

Any idea as to why this is happening?

Asked by krisa15 5 months ago

Answered by cor-el 5 months ago

  • Solved

Why do links not work in Firefox, but do on other browsers

The latest example is the button to sign into LinkedIn. It is not working in Firefox, but it does in other browsers. I have other examples just from today. I have used fi… (read more)

The latest example is the button to sign into LinkedIn. It is not working in Firefox, but it does in other browsers. I have other examples just from today. I have used firefox as default for many years. I assume this is a security thing, but these are basic links. I have no add-ons or other complications. Most times, I do not even realize there is a problem, but when I feel something is wrong, I try another browser and it works. Thank you.

Asked by HnLA 5 months ago

Answered by HnLA 5 months ago

  • Solved

downloding YouTube videos

Copied from Fifefox: Youtube switched to separate audio/video streaming technology for higher quality formats and no longer provides direct 720p (Since 24 September 2018… (read more)

Copied from Fifefox:

Youtube switched to separate audio/video streaming technology for higher quality formats and no longer provides direct 720p (Since 24 September 2018)/1080p/mp3 streams. Converting these streams to downloadable formats for you needs powerful server infrastructure, therefore 1080p/mp3 downloading has been limited to PRO users. Read more at - https://videodroid.org/pro_upgrade.html. FREE users can download all formats in CACHE where some PRO users fetched the video/audio in past 24 hours, to test the feature you can try downloading popular videos.

If this is the case WHY should I use Firefox? There are other browsers!!!

Asked by Bernie Amler 17 hours ago

Answered by Bernie Amler 15 hours ago

  • Locked

Sync failed - links recoverable?

repost from there, here its probably more appropriate: https://support.mozilla.org/en-US/questions/1391582 In the meantime I figured out that sent tabs apparently only re… (read more)

repost from there, here its probably more appropriate: https://support.mozilla.org/en-US/questions/1391582 In the meantime I figured out that sent tabs apparently only remain on the server for 60 days and that there is probably no log, even offline. But no definitive answer. And my feature request still remains for a history of sent tabs.

Dear Mozilla Team,

during the recent weeks I was away from my main PC and primarily used my iphone to browse the web. Every now and then I sent a link to the PC using Safari's share and the integrated send to function of Firefox for iOS. This usually worked really well, even when my PC was powered off. When I got back home and started my PC, sync would take forever, but was then interupted and all further tries to sync (hoping to get those tabs eventually) failed.

My question is if there is a log file of all those links that are sent to different devices? I believe there has to be one given that Mozilla's servers are being used and tabs (usually) arrive on powered-off devices following a request to the server.

If there is, please tell me how to access it/send it to me. If there is not, please take this as a feature request (a sent links history being gathered locally as part of the wider Firefox profile maybe and as a viewable list of all shared tabs for all devices so that tabs can still be sent to single devices but also accessed from others, similar to how tabs can be accessed from all synced devices).

xxhen

Asked by xxhen 1 day ago

Last reply by Paul 1 day ago

  • Solved

I am unable to load Zoosk.com. It worked B4 and in other browsers. Error "400 Bad Request, Request Header Or Cookie Too Large.

I am unable to load Zoosk.com. It worked B4 and in other browsers. Error "400 Bad Request, Request Header Or Cookie Too Large. … (read more)

I am unable to load Zoosk.com. It worked B4 and in other browsers. Error "400 Bad Request, Request Header Or Cookie Too Large.

Asked by weathermaker1 2 days ago

Answered by weathermaker1 2 days ago

  • Solved

pdf is continuing to auto download despite being set only to open

I have it set in setting to open in Firefox. it is continuing to automatically download all PDFs and it is eating into my data! please help. I have to get this to stop or… (read more)

I have it set in setting to open in Firefox. it is continuing to automatically download all PDFs and it is eating into my data! please help. I have to get this to stop or I will no longer be able to click on any PDFs with Firefox anymore. I have also tried setting it to always ask, but if I do that and then tell it to open, then it STILL DOWNLOADS THE FILE! I cannot understand why anyone would ever want files they just wanted to read to just randomly download. I am a genealogy researcher and used to click on dozens of PDFs a day to read, now I can't with Firefox or I won't have internet for half the month after I use up my data. There has to be someway to stop this, I don't like other browsers, but right now, if it involves a PDF I have to use a different browser. (also quite annoying to have to delete multiple files that I never wanted to download - I was using Firefox to pay a bill and downloaded it SIX times) Please help!

Asked by Biscuit 3 days ago

Answered by jscher2000 - Support Volunteer 3 days ago

  • Solved

Bookmark backup not loading

This morning after no noticeable change to my computer, the bookmarks are missing from Firefox. I thought it might be after last update, but that was a week ago (I think… (read more)

This morning after no noticeable change to my computer, the bookmarks are missing from Firefox. I thought it might be after last update, but that was a week ago (I think) and I didn't have this issue until after the weekend (computer on but not used, system did not restart). The bookmark backups are listed but i get the following error when trying to load them:

"Unable to process the backup file."

I have found the file location, but even trying to do it manually gives the same error.

Is this a bug from the new update?

Asked by pgtjr 3 days ago

Answered by pgtjr 3 days ago

  • Solved

Opening new tabs switches to them immediately despite the settings being the opposite.

I don't want tabs i open through middle click to be focused immediately. I checked my settings and they aren't supposed to be doing that based on what I see. How do I get… (read more)

I don't want tabs i open through middle click to be focused immediately. I checked my settings and they aren't supposed to be doing that based on what I see. How do I get this to stop?

Asked by sickbeef 4 days ago

Answered by jscher2000 - Support Volunteer 3 days ago

  • Solved

Firefox 105.01 update

I think the latest update, Firefox 105.01, screwed up my bookmarks. The Star on the address bar is blue for any site. Clicking on it does nothing. Will not edit, three ba… (read more)

I think the latest update, Firefox 105.01, screwed up my bookmarks. The Star on the address bar is blue for any site. Clicking on it does nothing. Will not edit, three bar menu will not edit, Control D will not edit.

There is now a bar underneath the address bar for a toolbar which was not there previously. I have never used or needed the bookmarks toolbar.

The Release notes for 105.01 (https://www.mozilla.org/en-US/firefox/105.0.1/releasenotes/?utm_source=firefox-browser&utm_medium=firefox-desktop&utm_campaign=about-dialog) appears as a bookmark in an unrelated folder. It will not delete.

I did look at the release notes right after the update. I closed that tab and did not bookmark it.

Cannot add new bookmarks.

I just discovered on the three bar menu under the Bookmarks menu that 105 shows as the last recent bookmark. Prior recent bookmarks will open up the "edit this bookmark." Only the save button is highlighted & clicking on that does nothing & the menu disappears.

Please fix. Thank you

Asked by Lost in all the convolution 4 days ago

Answered by Lost in all the convolution 2 days ago

  • Solved

After a BSOD crash on Win 10, Firefox was reset...and I cannot find my previous bookmarks.

Hi all; once again and seemingly too often, a Win 10 BSOD and Firefox was reset and where are my bookmarks ? Normally I had them on the LHS of the page but this is gettin… (read more)

Hi all; once again and seemingly too often, a Win 10 BSOD and Firefox was reset and where are my bookmarks ? Normally I had them on the LHS of the page but this is getting too much as I cannot find them anymore. Can someone give me a nudge to where I can find them ? rJ

Asked by richwalters 5 days ago

Answered by richwalters 5 days ago