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  • Solved

Github shortcuts

Lately, when I try to create a desktop shortcut from the Github website, it instead create a folder, with the correct title of the page, and what looks like a link inside… (read more)

Lately, when I try to create a desktop shortcut from the Github website, it instead create a folder, with the correct title of the page, and what looks like a link inside, with an abbreviated website name, but is not a shortcut at all.

Example: Try dragging the address bar padlock from this page to your desktop

Welcome to Refined GitHub!

Same thing happens when I try to drag its bookmark to the desktop.

Creating the shortcut from Chrome works properly, so I assume this is a Firefox problem.

Asked by noel_envode 1 day ago

Answered by cor-el 1 day ago

  • Solved

Primary password forgotten on a linux laptop. Now the primary password on my PC is changed.

I recently logged into my laptop, which has lubuntu installed on it, for the first time in some time. I had forgotten the primary password that I set in firefox on that m… (read more)

I recently logged into my laptop, which has lubuntu installed on it, for the first time in some time. I had forgotten the primary password that I set in firefox on that machine. I was confused about this and reset my Firefox account password with my recovery key. Now the primary password on my main desktop machine has changed and I am unable to use the password manager. I am afraid of losing all my saved logins and passwords. I tried resetting the primary password on the lubuntu laptop but the method in the help article did not work.

How is it possible that the primary password changed on my desktop machine? Please help, I do not want to lose all my password as I do not remember them all and some of them were automatically generated by firefox.

Asked by Kai 3 hours ago

Answered by cor-el 2 hours ago

  • Solved

URL Drag-and-Drop into Windows File Explorer shortcut sometimes fails

Hello, This issue may be related with "[meta] Implement URL parser per URL Standard", opened 9 years ago(!), but updated only 1 month ago (bugzilla). If somehow applicabl… (read more)

Hello, This issue may be related with "[meta] Implement URL parser per URL Standard", opened 9 years ago(!), but updated only 1 month ago (bugzilla). If somehow applicable, just let me know that my issue is already being taken care. Thank you.

D&D a Firefox URL into Windows File Explorer, may fail. Just try it for yourself (Firefox for Windows, version 102):

Will fail (notice the additional folder created): D&D on this URL will fail

Will fail and may even create an invincible 0 byte file (Windows is unable to delete it...): D&D this URL will also fail

Won't fail: D&D this URL will *not* fail


I only noticed this wrong behavior in version 102.0 (Firefox 64-bit for Windows) but, as I use this D&D functionality quite often, I don't believe this problem to have occurred much before 101.x. Only tested it in Windows though (Windows 10 Pro - 21H2 19044.1766, 64-bit). This thus seems to be a BUG introduced in version 101.x or 102.0

By trial & error, I think I eventually found out what is leading the D&D to eventually fail: it's related with the web page title (i.e., the Firefox tab title). This behavior has nothing to do with the URL value itself.

When D&D an URL into File Explorer, the URL shortcut name is supposed to be created with the webpage title. However, Windows filenames have some unsupported characters: \ / : * ? ” <> |

So, I guess Firefox should first parse this title and remove all these unsupported characters (or replace them with, e.g., “-“), before assigning the title to the shortcut name (a .URL file). Which, as I understand it, is not happening anymore. I have not found any issue with the URL value itself.

In fact, the D&D result may vary, depending on the characters the webpage name includes.

If it contains a “/”, it will create one (or more) Windows folders before creating the URL shortcut. E.g., if I D&D a webpage URL into “C:\my URL shortcuts folder”, with title “CAT5E Shielded 3/50μ Gold-Plated”, it will create a shortcut (with the correct link) in C:\my URL shortcuts folder\CAT5E Shielded 3\50μ Gold-Plated.URL Obviously, even though the URL content is right, this is not the expected behavior!

More troublesome can be a webpage title that contains a “:”, because it creates a 0-byte no extension file which sometimes (but not always) refuses to be deleted by Windows. E.g., if I D&D a webpage URL into “C:\my URL shortcuts folder”, with title “ShinobiHub – Article: How to Update”, it will create a zero-byte file in “C:\my URL shortcuts” folder with name “ShinobiHub – Article” (no extension). Trying to remove the file in File Explorer may display the error message: “Item not found. This is no longer located in <PATH>. Verify the item’s location and try again.”

[BTW, after some digging I find out how to remove the file: Just open a DOS window and type: del "\\?\C:\my URL shortcuts folder\ShinobiHub - Article " No need to restart or do anything else, just need to put \\?\ before the directory when using the del command. Also use the tab button to make sure the name is correct; sometimes a space is added at the end that can be easily missed.]

Strangely enough, a “Verified by: Cloudfare” (or something similar) is also display just below Firefox Url.

I’m not sure about the effect of other different unsupported file name characters. Anyway, this was tested in 2 different Windows computers, both with same faulty results. The same operation in Chrome works as expected.

Conclusion: This issue should be easy enough to find but I could not find any *recent* report on a similar issue. That makes me wonder… is this really a bug?... Please help. Thank you. Cecilio

Asked by caecilius 3 hours ago

Answered by cor-el 2 hours ago

  • Solved

Background inactivity

Hello i've been having some problems on the latest software of yours i'm most of the time watching livestreams but from update v.100 of your software it became weird tab… (read more)

Hello i've been having some problems on the latest software of yours i'm most of the time watching livestreams but from update v.100 of your software it became weird tab suspends after some in activity which is a problem for me

i found a solution through ABOUT:CONFIG and disabled these 3 for videos 1 - media.suspend-bkgnd-video.enabled 2 - media.resume-bkgnd-video-on-tabhover 3 - browser.tabs.unloadOnLowMemory

for videos and live streams it was good it didn't suspend but my problem now since update v.102 is that video plays but the CHAT stops and doesn't reload until i reopen firefox to the front of my programs

although it is runnning in the background and NOT MINIMIZED

even when the live stream has some lags and re-buffer it doesn't rebuffer or refresh the page to reconnect to the live stream until i force my firefox in front of my programs or games and again it was not minimized

if there is an option in the about:config to change this please tell me i'm already losing my mind as i missed one of my friends live stream because of that suspension

thank in advance

Asked by MegaDooOooM 4 days ago

Answered by MegaDooOooM 23 hours ago

  • Solved

Reddit fails to load on Firefox for the last three days on 102.0 (64 bit) and Windows 10.

So the Reddit website seems to load, but ends up with a big old blank white page. I've cleared my cache, I've cleared my DNS cache. I've pressed ctrl + f5, I've reboote… (read more)

So the Reddit website seems to load, but ends up with a big old blank white page. I've cleared my cache, I've cleared my DNS cache. I've pressed ctrl + f5, I've rebooted the computer. Nothing seems to be aloowing mt to open reddit. Please advise.

Asked by Jeff Brown 1 day ago

Answered by cor-el 1 day ago

  • Solved

igHome and Google Calendar

I am using the latest Firefox version 102.0 and I have igHome set as my home page. Yesterday the Google Calendar Gadget would no longer display the calendar but would dis… (read more)

I am using the latest Firefox version 102.0 and I have igHome set as my home page. Yesterday the Google Calendar Gadget would no longer display the calendar but would display this message:

Firefox Can’t Open This Page To protect your security, accountsgooglecom will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window.

If I click on the “Open Site in New Window” button it does open the calendar. (See attached screenshot.) I have tried login out and back into igHome and my Google account but it doesn’t fix the issue. This is happening on both my laptop and desktop computers running Windows 10 Home. All Windows updates are up to date. I opened Firefox in Troubleshooting Mode and the calendar still does not show. When I use the Google Chrome browser with the same igHome home page the Calendar works fine. Is this something Firefox can fix, or do I need to contact Google?

Asked by jterps52 3 days ago

Answered by cor-el 1 day ago

  • Solved

Default email setting

Firefox is set as my default email app in W10 - pls see uploaded image. I have tried to change it by using the options at the bottom of that default app screen. I use Sk… (read more)

Firefox is set as my default email app in W10 - pls see uploaded image. I have tried to change it by using the options at the bottom of that default app screen. I use Sky Yahoo mail but I cannot change from Firefox. I want to set Sky Yahoo as my default email for W10.

Any help for this old novice much appreciated.

Thank you.

Asked by R.1C 3 days ago

Answered by Dropa 2 days ago

  • Locked

logins and passwords are gone...

my passwords and logins are not showing..!! even my bookmarks are not showing on firefox after i logged in using my firefox account. please help me resolve this its very … (read more)

my passwords and logins are not showing..!! even my bookmarks are not showing on firefox after i logged in using my firefox account. please help me resolve this its very important Sir/Ma'am.

Asked by karanarunraut 1 day ago

Last reply by Paul 1 day ago

  • Solved

DevEd update to 103.0b2 just made everything in the browser HUGE.

Win 10, Developer Edition 103.0b2 This update caused everything to increase in size. Tabs & toolbars are much bigger now. Toolbar and bookmarks toolbar used to fit in… (read more)

Win 10, Developer Edition 103.0b2

This update caused everything to increase in size. Tabs & toolbars are much bigger now. Toolbar and bookmarks toolbar used to fit in the window with no overflow, now both have a lot of items in overflow.

Sites that used to fit at 100% zoom now have to be reduced to 80% or 67% to fit on-screen.

Just wondering what could cause this behavior? Settings?

Note: Browser window is fully maximized and no other program on my Win10 box has this issue.

Asked by EmmEmm013 4 days ago

Answered by jscher2000 - Support Volunteer 4 days ago

  • Locked

PLEASE HELP ME PLEASE, I AM TOTALLY LOST ON THIS SUPPORT SITE

helloi i create posts trying desperately to get help but i have no idea where to navigate to them i cant seem them anywhere i find this site so confusing i am already so… (read more)

helloi i create posts trying desperately to get help but i have no idea where to navigate to them i cant seem them anywhere i find this site so confusing i am already so upset over something i am trying so desperately to understand how this works, all i want is help please somone please

Asked by info7653 2 days ago

Last reply by Paul 2 days ago

  • Locked

please can somone please help i am so desperate for any kind of help please

hello i created a post hhere desperate trying to seek help i am so depressed over this i cant see my post now anywhere i am so desperate for help please can somone please… (read more)

hello i created a post hhere desperate trying to seek help i am so depressed over this i cant see my post now anywhere i am so desperate for help

please can somone please help me

Asked by info7653 2 days ago

Last reply by Paul 2 days ago

  • Locked

please help somone replied to a post i made and i got email but i cant find it the email has no link

https://support.mozilla.org/en-US/questions/1381526#answer-1516119 can anyone access this?????? I am so lost on this site why is this site so confusing????? Dropa @Dropa… (read more)

https://support.mozilla.org/en-US/questions/1381526#answer-1516119 can anyone access this?????? I am so lost on this site why is this site so confusing?????

Dropa @Dropa can you see this?? anyone? i am almost in tears over this at this stage all i want is h elp on a firefox issue i cant even type proeply im so angery

Asked by info7653 2 days ago

Last reply by Paul 2 days ago

  • Solved

how can I add content type .docx to General->Applications so I can print in yahoo preview pane

I want to be able to print my .docx files without saving them first. I went to General and Applications. .docx is not in the list, so I'm unable to select how it hand… (read more)

I want to be able to print my .docx files without saving them first. I went to General and Applications. .docx is not in the list, so I'm unable to select how it handles these files. How do I add .docx to the list of content types?

Asked by shannon_k_shaffer 3 months ago

Answered by AliceWyman 3 months ago

  • Solved

Can't find the Gmail app so that online "mailto" links will open in Gmail

Greetings, I've checked a few articles in Firefox to help with my question, but none of them are helping. (Here's the main article: http://example.com.) Here's the situa… (read more)

Greetings, I've checked a few articles in Firefox to help with my question, but none of them are helping. (Here's the main article: http://example.com.) Here's the situation. Say I go to a website's Contact page and click the button to contact someone, a window appears and asks me what app I want to use to open the email. Gmail is my default email, and Firefox is my default browser, and I use Windows 10. When I open the window of options (see attached screenshot) to open the email, and I then click "Choose Other Application" (other than Firefox), I don't see the Gmail app anywhere. I then followed the directions in that link above to check my Windows settings, per its suggestion, which I did ... but in those settings, too, I got to a point where the directions no longer matched what I'm seeing on my screen. I didn't see the Gmail app anywhere. Could you let me know in simple layperson's terms how to open Gmail links in Firefox? I don't have a PhD in computer science, so please keep it very simple. Thanks in advance! Best wishes, Bill

Asked by BillSiever 3 days ago

Answered by jscher2000 - Support Volunteer 2 days ago

  • Solved

Reddit displaying nothing but blank white page

Since I installed Firefox's latest update today Reddit (so far no other sites I frequent have the same issue) displays nothing but an empty white page. You can see the ta… (read more)

Since I installed Firefox's latest update today Reddit (so far no other sites I frequent have the same issue) displays nothing but an empty white page. You can see the tab load, and the name of the site show up there, but nothing ever displays, not a flicker of color or anything. I've cleared cookies and site data, I've turned the tracking protections off and on, so far nothing I've tried has had any effect. I visited Reddit on another browser and it works fine, so it's clearly a Firefox issue.

Asked by Yurt Spirit 2 days ago

Answered by Terry 2 days ago

  • Solved

With version 102.0, my homepage will not launch

I have been checking all the help threads and I never did see an answer that works. I set my homepage to be msn.com and now it won't come up at all. I've cleared cached, … (read more)

I have been checking all the help threads and I never did see an answer that works. I set my homepage to be msn.com and now it won't come up at all. I've cleared cached, history and everything else. I've done malware searches via various programs, including Malwarebytes and nothing comes up. I tried reloading the page as my home page using the suggestion of dragging it to the home icon as well as setting it in 'settings'. I even reloaded the firefox program. I looked at about:config as suggested. I couldn't figure out where to right-click to reset it as suggested, however I did do screen shot of the current settings and nothing stands out to me. I don't seem to be having this home page problem and, as mentioned, I haven't seen an effective fix for the problem except to use Chrome as an alternative.

Do you have a fix that I missed?

Asked by HJ 3 days ago

Answered by HJ 2 days ago

  • Solved

Suppress Autofill

I am using Ancestry.com - and Firefox keeps trying to autofill fields it has no business with or understanding of. While autofill is handy at times, it's a downright nui… (read more)

I am using Ancestry.com - and Firefox keeps trying to autofill fields it has no business with or understanding of. While autofill is handy at times, it's a downright nuisance - making my research way more tedious because I have to continually erase its autofilled data as erroneous. Is there a simple and temporary way to stop autofill?

Asked by lptemple 3 days ago

Answered by Dropa 2 days ago

  • Locked

WHaT Just HappeneD? (Magical restart)

(Again, didn't know what topic to choose). I just submitted a complaint about Firefox losing all my browser tabs upon restart -- and then after closing that window and r… (read more)

(Again, didn't know what topic to choose). I just submitted a complaint about Firefox losing all my browser tabs upon restart -- and then after closing that window and re-opening the browser, everything was back to normal! Tabs, toolbars, everything. Whew !

Is there a miniature, stripped version of Firefox that runs when some utilities update?

Duplicate. https://support.mozilla.org/en-US/questions/1381201

Asked by ERA Triano 4 days ago