Firefox Support Forum

WHEN I try to go to youtube it says Secure Connection Failed and under that it says An error occurred during a connection to www.youtube.com. PR_CONNECT_RESET_ERROR

I just installed Windows 10 and firefox and the video playback on those sites won't start. It works on youtube. Netflix and Curiosity stream works fine on Microsoft Edge but I want to use firefox. I did everithing of what Netflix sugested but videos won't play.

The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

This is a site that I visit a half a dozen times a week, and have been for years.....

Hi, I wonder if someone can help me log into the KeyBank website. I keep getting this message: "Due to technical concerns, your current version of Firefox is no longer an option for KeyBank online banking. Nothing is wrong with your account. You simply need an updated browser – like the most up-to-date version of Microsoft Edge, Google Chrome, or Mozilla Firefox – to sign on to online banking." My Mac indicates I have an up-to-date version of Firefox (78.10.0esr (64-bit) Thank you

I need to access Canvas as part of my school coursework. As of yesterday, Canvas refuses to load in Firefox. I've restarted my Mac, made sure Firefox is up to date, and tried running Canvas in Chrome, where it worked just fine. My internet connection is also stable. All other websites seem to be working in Firefox, but for some reason Canvas doesn't load after any amount of time and the interface appears as the attached image. Any help? Firefox is my preferred browser and I actually cannot do any online coursework without Canvas, so any suggestions or advice are very welcome.

I've tried going in safe mode, turning of my Facebook container. Deleting cache. Signing out of Facebook. Also adjusting the backspace key in my Config. Having no problems on my Android phone or when using Opera. It's on on Firefox and on Facebook.

FACEBOOK screen suddenly moves to the bottom of the screen when I am typing a comment. Whenever I hit SHIFT+alpha_letter at the beginning of a line OR simply hit the backspace key, the screen suddenly shifts to the very bottom of the page again even if I have tried to scroll the page back up to the middle of the screen manually. This shifts the entry area where I'm typing down and sometimes off of the visible screen entirely. Just hitting the backspace to correct a typo causes the screen to scroll on its own. I have to scroll back down to the entry box and if I make another typo, it happens again. 

Please help. Been going on for over two weeks. I was hoping the new Firefox update yesterday would help. Nope. Still happening.

Hi, My Firefox doesn't work with when I try to ear my radio, while working with other browser without problems like Edge & Chrome. I hope someone can direct me for fix a problem Thanks Cariboou

here the link: https://wsmradio.com/opry-nashville-radio/

Firefox 98.0.1 will not load some web pages that other browsers will. I get a message about Network Protocol Error with the option to "Try Again" which hasn't worked. I've tried many of the fixes suggested here but nothing changes. If I copy the link Firefox won't open and paste it in Brave or Opera the link loads fine. I don't want to quit Firefox but I can't spend time every day trying to fix it either.

So, I was an bought an Jabra Elite 85h headphones few weeks ago for gaming and watching YouTube videos. They were working fine until today when I was watching PUBG gameplay videos on YouTube (on Firefox). They operate perfectly great in Chrome, however when I use Firefox, It produces very low sound and It's really bothering me. I was also tried to increase the headphones volume by following the steps mentioned here.

https://www.headphoneoutput.com/how-to-make-headphones-louder/

But It's not working. I don't what to do. This is not an headphones issue but I think It might be a compatibility issue with Firefox? I can't afford the new headphones. :(

When using firefox web browser to visit investors.com, I receive the attached image as the web page. I've been using this website on this browser for months and never had an issue until today.

I am working on a project that entails saving various news stories. Since your last upgrade to 97.0.1 I have no problem with all other newspapers except for Washington Post. FF will not save them, so I am forced to click on the "progress of ongoing download" down pointing arrow and click again on the circular arrow to actually save the web page. This involves a loss of time doing a task that I should not be forced to perform. See the graphic image below to see what I'm talking about. Once I click on that circular arrow the web page will be saved as it should have to begin with. Since I normally save 30 to 40 Washington Post files every day, this adds up to a useless waste of my time. I'd appreciate it if you would look into this matter and issue a correction update so I can save Washington Post web pages without all the double stroking. Thank you.

Today is 10-12-2023 and as of the last update to Firefox (118.0.2) external news links on posts in Facebook or Facebook messenger no longer work on WIN11pro64 computers as indicated through testing.

There is only an "I beam" indicator and frequently the posted news article links; and images do not appear when using Firefox (however they do appear on other browsers; no issues detected). As noted, this anomaly also applies to Facebook messenger external news links. Based on timing of this update 118.0.2 and the repeatability of the failure on various computers (with WIN11) and the absence of any other changes to all of the computers, all indicators are that this is not a Facebook issue and as nothing else on any of the computers has changed the 118.0.2 has an apparent issue. (In summary this effects every one of the 5 WIN11pro64 computers I have tested with the Firefox update, so far)... the only change to ALL OF THESE DEVICES was and is the Firefox update (118.0.2) .

In addition have tested Firefox and Facebook on 2 additional computers (WIN764pro) - to keep comparative balance; on 1 win7pro64 unit the Firefox app was not updated and on the other win7pro64 system it was updated to 118.0.2.

And after that round of testing the outcome was conclusive - the Facebook external news links work seamlessly and without issues (NO UPDATE TO FIREFOX ON ONE COMPUTER with WIN7pro64 and an UPDATED Firefox (118.0.2) with WIN7pro64 on the other)... both systems worked and the noted failure was not present.

These tests conclusively indicate to us internally that updating the WIN 11 units to 118.0.2 was a mistake.

Additionally for further comparison for this note - with Firefox update 118.0.2 Facebook external news links DO function on Opera and Chrome (for both WIN 7 and WIN11) all computers tested are the original 7 ... I have not tested other browsers for compatibility nor have I tested other computers, as the data seemed conclusive.

NOTE: If you are planning to respond please do not 'guess' (SWAG) at what you randomly speculate the issue(s) might be, as that would be an unproductive use of everyone's time... if you don’t have a proven solution you don’t have a solution, thank you.

If there is someone with knowledge of the 118.0.2 update that can offer an intelligent and proven solution please do so here...

but haphazard proposals of random unrelated experimentation without tested basis...or the concept of incorporating unproven suggestions such as maybe you should "change this" or "reinstall this" or "blah blah" when (I reiterate) the only changes to six (6) of these computers is the update 118.0.2 nothing else the seventh computer has an older version of Firefox and win 7 pro64. 118.0.2 functions correctly with win7pro64 and on Opera and Chrome browsers.

All intelligent proven workable input is appreciated because as of now Firefox for any and all of the WIN11 computers here Firefox has been removed from our approved list; as further failures are unknown.

Every time I enter a link to a google service, I see a notice that says "Your should be redirected in a moment..." and then I get redirected to the Stanford University website (https://pass.stanford.edu/signin.html). It is not a specific website redirecting me, but rather some algorithm is detecting a google link and sending me to Stanford University instead . For instance, if I paste in a link to a particular location in Google Maps, I will end up at Stanford instead. I have no idea how to fix this, but it makes me avoid Firefox and use Chrome because Chrome does not redirect. I would rather use Firefox.

Access Denied You don't have permission to access this server.

Reference: 18.1ca93817.1651074079.ba81029

I get the above message after I access my bank web site login page, then enter my credentials. I do not have this issue on any other browser and or my phone app. I have cleared all cookies and website data, as well as tried in the in the private window mode. Any suggestions? The particular bank is citizens. I am able to access other banking sites as well from Firefox. Currently running version 99.0.1 64bit

Hi

Usually when I like an article and don't have time to read it, I'll save it for later to read it on my Kindle as plain text.

In FireFox, I'll use the F9 key to Toggle The Reader View to view it in the reader mode, then save the page as text by doing ctrl+s, as I don't need the html version or the images or extra stuff that comes with the article.

However, after the page is saved as text, getpocket.com dumps a lot of unnecessary garbage into the beginning(27 lines) & end(18 lines) of the page, even if I don't have a pocket account nor logged in as listed below.

Is there a way to prevent FF from saving the annoying Pocket self-promo garbage besides saving each page manually and tediously?

Thanks

Beginning:

Close Reader View

 * Type controls
 *
   Sans-serif

   Serif

   5

   3

   4

   Light

   Dark

   Sepia

 * Listen
 *

   Voice: Default DefaultMicrosoft David Desktop - English (United
   States)Microsoft Zira Desktop - English (United States)

Save To Pocket

Ending:

Save anything from across the web in Pocket, your personal library.

As part of the Firefox family, Pocket provides a quiet, calm space that’s perfect for reading. It strips away all the distractions of the internet so you can really focus.

• Sign up* - it’s free

<https://getpocket.com/signup?utm_source=firefox_reader&utm_medium=variant_cta_only> *Discover more* <https://getpocket.com/explore?utm_source=firefox_reader&utm_medium=variant_cta_only>

Discover the most thought-provoking stories out there, curated by Pocket.

As part of the Firefox family, Pocket surfaces the best articles out there—new perspectives, intriguing deep-dives, timeless classics—and we do this with the same dedication to privacy you’ve come to expect from Firefox and Mozilla.

• Discover more*

<https://getpocket.com/explore?utm_source=firefox_reader&utm_medium=variant_cta_plus_recs>

Hi: The link to the following website is not working: https://www.hoka.com/ When I try this link in another browser (ie. Chrome) it works. Why is it not working on Firefox? Thanks David

I can access all the usual websites I visit, but not my own website: "zoomselling.com." However, I can access it on my cell phone and the website folks checked and tell me my website is working fine. I was able to access the website using 'duckduckgo' but only after I verified I wasn't a bot. I think there's some security issue that is causing the firefox browser problems with the website.

When visiting sites such as the Russian Wikipedia, characters that are in the Cyrillic Times New Roman font display as blocks (shown in image). Safari does not have this problem.