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Firefox Issues With Facebook

I'm having issues using Firefox with the Facebook site. Groups are slow to load and sometimes the chat and notification windows take forever to load with shimmering panel… (read more)

I'm having issues using Firefox with the Facebook site. Groups are slow to load and sometimes the chat and notification windows take forever to load with shimmering panels or a wait cursor displayed. I've cleared the cache and deleted the cookie, but that didn't rectify the issue. I don't have a problem with Edge.

Asked by eugbug1 5 months ago

Answered by eugbug1 4 months ago

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Drop Down Menu On Certain Websites Won't Work

I recently ported from chrome to firefox about 3 days ago and was tryin to access the dropdown menus on this website https://www2.gov.bc.ca/gov/content/governments/govern… (read more)

I recently ported from chrome to firefox about 3 days ago and was tryin to access the dropdown menus on this website https://www2.gov.bc.ca/gov/content/governments/government-id/bc-services-card/your-card/get-a-card

I realized it wasn't working so I turned off my adblocker (ublock origin), refreshed the site and still not working.

Also attempted to use troubleshoot mode and still does not work.

Cleared cache + cookies and used troubleshoot mode and nothing working still.

I lastly checked the website was working by opening the same link on chrome after all that and it works perfectly fine over there. Any ideas what could possibly be the issue?? I basically have a fresh install of firefox with no changed settings besides anything that might of been copied over from Chrome when firefox automatically asks you to migrate your stuff over, and used the troubleshoot mode + clearing cookies and cache

Asked by KoiYouu 6 months ago

Answered by KoiYouu 6 months ago

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Facebook isn't loading

Facebook simply isn't loading in Firefox anymore - it loads in Edge on my PC just fine and on my Mobile Android Browser . I've tried disabling all extensions, and cleari… (read more)

Facebook simply isn't loading in Firefox anymore - it loads in Edge on my PC just fine and on my Mobile Android Browser .

I've tried disabling all extensions, and clearing cache and cookies, but Facebook still refuses to load and returns the message, attached.

Asked by IanSeale 5 months ago

Answered by IanSeale 5 months ago

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Can't sign into Hotmail.

For the past 2 months I've found it very difficult to sign into my Hotmail account using Firefox. Microsoft keep telling me to use a VPN or another device. I like answer… (read more)

For the past 2 months I've found it very difficult to sign into my Hotmail account using Firefox. Microsoft keep telling me to use a VPN or another device. I like answering emails on my computer because of its large screen. I've tried signing in about 2000 times now. Firefox told me they can't help me because I'm not a Mozilla subscriber even though they own Firefox. Microsoft told me it's Mozilla's problem. Can anyone help me please. John in the Philippines.

Asked by John O'Kane 6 months ago

Answered by John O'Kane 6 months ago

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Problems accessing Google products on FF

About a week ago, I started having these problems with FF 136.0 (64-bit) on Windows 10: Gmail (mail.google.com) became completely inaccessible Google Maps (maps.go… (read more)

About a week ago, I started having these problems with FF 136.0 (64-bit) on Windows 10:

  • Gmail (mail.google.com) became completely inaccessible
  • Google Maps (maps.google.com) opens normally, but app icons stopped displaying correctly (as in attached screenshot)

Comments:

  • Gmail and Google Maps are accessible normally on Chrome and Edge
  • YouTube (which is another Google product) works fine on my FF
  • Tried refreshing FF then tried clearing all cookies, caches, and browsing history, but made no improvement of any kind.

Any advice?

Asked by Khalid 11 months ago

Answered by Khalid 11 months ago

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Google Search reCaptcha

128.13.0esr This is probably a huge long shot I know, because every forum etc on the internet has nothing that ever helps with this, but as it only happens in FF I though… (read more)

128.13.0esr This is probably a huge long shot I know, because every forum etc on the internet has nothing that ever helps with this, but as it only happens in FF I thought it was worth a try.

Yesterday I changed my Privacy settings to 'delete cookies when FF is closed' and added a few exceptions. Then this Google Search reCaptcha thing started. Changed it back to what it was, basically the default setting there, but it was still happening. It only happens in FF [doesn't happen with Edge] and only on one pc, all other pc's and phones in the house are fine [all using the same network, router etc]. So I uninstalled FF altogether, reinstalled it...this thing was still happening regardless of what settings I use re cookies etc. If I actually complete the super annoying reCaptcha it goes away for about 1 or 2 searches, then comes back.

If I'm signed in to a Google account it doesn't happen.

I even did a fresh Windows install [which actually fixed this the other time this was happening about 6 months ago] but that didn't fix it this time. There is no malware, no VPN, no extensions that I haven't been using for years. Nothing that could ever possibly be considered 'bot-like' behaviour.

Thanks

Asked by Haruna 6 months ago

Answered by Haruna 6 months ago

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Cannot log in to Outlook from Firefox (only)

Since latest upgrade (1/16/2026) I cannot log in to Outlook email. This is specific to Firefox 147.0.1 (Chrome and Pop Peeper logins to Outlook work fine). I tried cleari… (read more)

Since latest upgrade (1/16/2026) I cannot log in to Outlook email. This is specific to Firefox 147.0.1 (Chrome and Pop Peeper logins to Outlook work fine). I tried clearing cache, updating, restarting, rebooting, trouble-shooting mode, private window etc. to no avail. I get 400 error from Outlook.

Asked by webmjmweb 3 weeks ago

Answered by jonzn4SUSE 3 weeks ago

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Cannot Access Router thru Firefox

I am blocked from opening my Asus Router in Firefox for Mac. I added the router's address to every exception list I could find in Settings and still no luck. I can reach … (read more)

I am blocked from opening my Asus Router in Firefox for Mac. I added the router's address to every exception list I could find in Settings and still no luck. I can reach the router through Safari and through Firefox and Edge on a Windows 11 machine. I like my present Security settings on my Mac except for this annoyance. Can anyone suggest a workaround or a setting change that would fix this issue? Thanks in advance for your help.

Asked by need2ski 1 year ago

Answered by jonzn4SUSE 1 year ago

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ChatGPT not working after new browser update

After being prompted to update the browser this morning, and after I updated it, I can no longer use ChatGPT. Chat GPT will open, but it's unresponsive, can't log in, the… (read more)

After being prompted to update the browser this morning, and after I updated it, I can no longer use ChatGPT. Chat GPT will open, but it's unresponsive, can't log in, the arrow button to submit an inquiry doesn't work, and none of the other features of ChatGPT are working

Asked by pankewycz 3 weeks ago

Answered by Denys 3 weeks ago

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F1TV stopped working

Hi, since the latet update thi week (20 november) my F1TV doesnt work anymore via https://f1tv.formula1.com/. It states : Unsupported Browser This browser is curre… (read more)

Hi, since the latet update thi week (20 november) my F1TV doesnt work anymore via https://f1tv.formula1.com/.

It states : Unsupported Browser

This browser is currently unsupported. To experience F1 TV, please switch to an alternative browser. Please see our FAQs for more information

Pleae help as this weekend is La Vega F1. Thank! Erik.

Asked by Bangsaen 2 months ago

Answered by Paul 2 months ago

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Firefox has started redirecting to advertising pages after clicking on a link.

Firefox has started redirecting to advertising pages after clicking on a link. Only on 1 site. The site loads but not quite correctly. Normally has information about mov… (read more)

Firefox has started redirecting to advertising pages after clicking on a link. Only on 1 site. The site loads but not quite correctly. Normally has information about movie ratings show up when you hover over pictures. Have to double click (double load) to get where you want. Does not do it with Edge. Used to work fine, just started.

Asked by brenden33 6 months ago

Answered by brenden33 6 months ago

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youTube videos are choppy and drop frames in Firefox

When I play YouTube videos in Firefox, the video stutters and drops frames, even when set to 480p. The audio continues to play normally. This issue does not happen in Chr… (read more)

When I play YouTube videos in Firefox, the video stutters and drops frames, even when set to 480p. The audio continues to play normally. This issue does not happen in Chrome on the same laptop.

The problem started about a week ago. I’m using Firefox on Windows 11. Restarting Firefox did not resolve the issue. I’ve attached screenshots for reference.

Asked by MPENZI 1 month ago

Last reply by Paul 1 month ago

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Google calendar not showing any colors

I recently downloaded Firefox and would like to use it as my primary web browser (M1 14" Macbook Pro). But my Google calendar web site is not showing any colors, making … (read more)

I recently downloaded Firefox and would like to use it as my primary web browser (M1 14" Macbook Pro). But my Google calendar web site is not showing any colors, making it hard to use. On my other browsers (Brave, Safari, Edge) it works fine . See screen shots below from Firefox, Safari, Brave. I have tried re-booting Firefox, the computer, reverting the Firefox theme back to basics etc., and searching on line for a solution, but I can't find anything. So far all other websites are working OK, except for 1 other that has partially the same problem. If it can't be fixed I'll stop using Firefox, which I otherwise like.

Thanks for any help.

Asked by rb_stern 8 months ago

Answered by Mark 8 months ago

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Using canvas/context to scale an image that displays ok before removes the image data, ok in Chome/Safari.

The app sizes two adjacent images to the same height. Maybe there's a better approach? This works, in that I see the original image displayed at the wrong size: //im… (read more)

The app sizes two adjacent images to the same height. Maybe there's a better approach?

This works, in that I see the original image displayed at the wrong size:

   //img.src = imgsrc.src;

This sizes the image but without the data (black square for toDataURL w/ image/jpeg) in FF, but not Chrome and Safari:

   var canvas = document.createElement( 'canvas' );
   canvas.width = width;
   canvas.height = avail_height;
   var context = canvas.getContext( '2d' );
   // Tried/failed: Fill white background for JPEG export
   //context.fillStyle = '#fff';
   //context.fillRect(0, 0, canvas.width, canvas.height);
   context.drawImage( imgsrc, 0, 0, canvas.width, canvas.height);
   context.lineWidth = 150; // ??
   img.src = canvas.toDataURL('image/jpeg', 0.92);
   img.onmousedown = disableDragging; // for FF
   img.style.opacity = "1.0"

The page is the view.html one gets to via Enter on phobrain.com.

Asked by phobrain 5 months ago

Answered by Paul 5 months ago

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Firefox 136.0 breaks Disney Hotstar

So Firefox automatically updated to version 136.0 and now Disney Hotstar (hotstar.com) website does not work. It shows the following error: "Something went wrong. Don't w… (read more)

So Firefox automatically updated to version 136.0 and now Disney Hotstar (hotstar.com) website does not work. It shows the following error: "Something went wrong. Don't worry our best minds are on it. Please use the skip option if available or try again later." (see screenshot) There is no skip option.

I downgraded to version 135.0.1 and everything works fine. Hotstar website also works fine in other browsers. But soon the automatic update kicks in and with version 136.0 Disney Hotstar does not work at all.

Firefox version: 136.0 64-bit for Windows OS: Windows 11 24H2 Home Edition (build 26100.3194)

Thank you in advance :)

Asked by amzbun 11 months ago

Answered by amzbun 11 months ago

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immediate tab closure for Elsevier websites

When I go to (seemingly) any Elsevier site, the browser tab immediately closes with no error or explanation. An example is this site: https://www.sciencedirect.com/scien… (read more)

When I go to (seemingly) any Elsevier site, the browser tab immediately closes with no error or explanation. An example is this site:

https://www.sciencedirect.com/science/article/pii/0167508784900164

Asked by anthony.villano 3 months ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

  • Locked

YouTube videos are choppy and drop frames in Firefox

When I play YouTube videos in Firefox, the video stutters and drops frames, even when set to 480p. The audio continues to play normally. This issue does not happen in Chr… (read more)

When I play YouTube videos in Firefox, the video stutters and drops frames, even when set to 480p. The audio continues to play normally. This issue does not happen in Chrome on the same laptop.

The problem started about a week ago. I’m using Firefox on Windows 11. Restarting Firefox did not resolve the issue. I’ve attached screenshots for reference.

Asked by MPENZI 1 month ago

Last reply by Paul 1 month ago

  • Solved
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Cannot log in to Outlook

When I log into my Outlook Web account, after putting in username and password, it sends me a verification number to my phone. When I put that number it the screen says … (read more)

When I log into my Outlook Web account, after putting in username and password, it sends me a verification number to my phone. When I put that number it the screen says "Logging out of Microsoft Outlook" and then takes me to the logged out screen. This was working fine until the last update of Firefox, and it works fine in the Duck Duck Go browser. It also works on my Android Cell phone.

Asked by daveclark517 9 months ago

Answered by jonzn4SUSE 9 months ago

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Display Issues on newest 139 update for high refresh rate monitors

I just wanted to both report the issues and double check with anyone else potentially experiencing the issue. Problem: On high refresh rate monitors (mine is 240hz) I b… (read more)

I just wanted to both report the issues and double check with anyone else potentially experiencing the issue.

Problem: On high refresh rate monitors (mine is 240hz) I begin to see issues when scrolling and viewing videos. It's not necessarily screen tearing (I think) but it's especially prominent on YouTube where elements of the video appear across the whole screen in flashes as the video is playing. I've moved the browser to other monitors that are 60hz and the flashing disappeared. I even tried on incognito mode and it still appears. I've restarted the browser and even my computer but the issue persist. I've even tried other browsers but the issues is only on Firefox.

Asked by C.Rob123 8 months ago

Answered by C.Rob123 8 months ago

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update broke at&t email

The latest firefox browser for windows desktop pc broke the ability to log in to at&t (also called yahoo) email. The email works fine on microsoft edge and chrome. … (read more)

The latest firefox browser for windows desktop pc broke the ability to log in to at&t (also called yahoo) email. The email works fine on microsoft edge and chrome. It worked fine on firefox until the last update.

Asked by grwink 10 months ago

Answered by NoahSUMO 10 months ago