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  • Archived

Facebook videos seem to cause Firefox to lose connection, other browsers work fine.

While on facebook, if I watch one or 4(Random number) videos using facebooks own player, not youtube, or scroll down my frontpage wich usually have a large number of vide… (read more)

While on facebook, if I watch one or 4(Random number) videos using facebooks own player, not youtube, or scroll down my frontpage wich usually have a large number of videos, firefox connection to the net seem to be lost. When this happends, whatever webpage I try to access in Firefox just gets a "Loading" status in the tabs bar.

Only fix so far is to close and relaunch Firefox.

When doing that, I also find that XMark Sync has lost connection and can't sync up.

While this happends, I have tried IE, Chrome and several chat softwares, like Skype, and these function as supposed to. So the issue is somewhere in Firefox.

The reason I point towards Facebook videos(html5?) doing something to Firefox, is that so far this has only happened while on Facebook, and while watching, stopping, switching to HD, skipping forward/back or scrolling past videos on the frontpage(These autostart when they are "front").

This happends at random, but alot, so much I have pretty much stopped scrolling the front page or looked at videos posted on facebook.


I am stumped.

Asked by Ralp Galland 6 years ago

Last reply by guigs 6 years ago

  • Archived

Media control bug

Firefox 81, media control function has a bug. All the sites that I use work with it normally. Except VK. Controlling functions like pause, prev or next are working ok. Bu… (read more)

Firefox 81, media control function has a bug. All the sites that I use work with it normally. Except VK. Controlling functions like pause, prev or next are working ok. But system media pad always shows title and cover only of the very first track has been played.

Asked by 1ector 10 months ago

Last reply by jscher2000 10 months ago

  • Archived

Video makes fans run obnoxiously compared to Safari

Using firefox to watch video such as amazon prime content causes the fans on my macbook to run obnoxiously compared to Safari for some reason. I don't get it. Why? Same v… (read more)

Using firefox to watch video such as amazon prime content causes the fans on my macbook to run obnoxiously compared to Safari for some reason. I don't get it. Why? Same video in both browsers using the same plugin causes very different results.

I use XRG app to watch the temps and stuff like fan speed.

Safari running the videos uses a good amount of CPU (~70% - 90%) and CPU die temp of 71C, where Firefox will run the CPU clear up to the 150%+ range and a die temp of 85+C. The second I stop the video, I see the case temps (sensor1,2,3) start to drop pretty quickly. Is there a different version of Silverlight for firefox that is different from Safari's? I'm stuck with Silverlight for the Amazon Prime stuff.

Pretty much, video in Firefox sends the case temps to somewhere around 39-42C, nothing crazy, but with the die temps, enough to kick the fans up to the 3500-4000 rpm range watching the videos.

Safari on the other had shows case temps around 30-32C and fans that sit steady at 1999- 2048 rpm watching the videos.

Asked by TimeDilation 6 years ago

Last reply by guigs 6 years ago

  • Archived

Why can't I view this video in Firefox 40?

https://twitter.com/i/cards/tfw/v1/637249573279412224?cardname=__entity_video&native=true&earned=true I receive an error msg saying 'Deze browser ondersteunt het … (read more)

https://twitter.com/i/cards/tfw/v1/637249573279412224?cardname=__entity_video&native=true&earned=true

I receive an error msg saying 'Deze browser ondersteunt het afspelen van video's niet.' Meaning the browser doesn't support playing video's. This is the only video that doesn't play, however.

IE and Chrome show no problem.

Switching off add-ons didn't help.

Asked by Damrak 5 years ago

Last reply by user1241316 5 years ago

  • Archived

Online movies show doubled image on new version of Firefox - not with IE or Google Chrome.

Firefox just upgraded itself today and on all online movies a not-very-faint double image appears. I checked IE and no problems were seen. I then installed Google Chrome … (read more)

Firefox just upgraded itself today and on all online movies a not-very-faint double image appears. I checked IE and no problems were seen. I then installed Google Chrome and it too works just fine. I looked into reverting to the older version, but got a message I was not allowed to that. The extension that the troubleshooter recommended apparently only on Youtube videos.

Asked by rpollitzer 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Why are my mjpg files not streaming anymore going from version 36 to 37?

The video streams from my axis cameras on version 36 but on version 37 it gives a still image. When i refresh the page it returns the image as it was when i refreshed it… (read more)

The video streams from my axis cameras on version 36 but on version 37 it gives a still image. When i refresh the page it returns the image as it was when i refreshed it but it does not stream anymore. I have updated all the plugins and if i downgrade to version 36 it works again.

Asked by rubicon5 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

Adobe Flash & Javascript don't work even though Enabled

Ever since what I think was either a Firefox upgrade (I don't know which one) or installation of Quicktime, my Adobe Flash Plugin is perpetually crashed and I cannot pla… (read more)

Ever since what I think was either a Firefox upgrade (I don't know which one) or installation of Quicktime, my Adobe Flash Plugin is perpetually crashed and I cannot play any Flash content on any website. All that displays in place of the video is a gray screen with the sad-face Lego icon and the message: “The Adobe Flash Plugin has crashed. Please reload the page to try again.” (See attached image.) But it will not resolve when reloaded.

No Flash videos on any sites work. HTML5 videos work on YouTube when tested, but non-HTML5 videos won't work.

Also, my Javascript does not seem to be working since at least some displays requiring javascript don't work. Sometimes the display just doesn't work, and sometimes I get a message that javascript is disabled and must be enabled, but it is already enabled (set to “true” in about:config).

I have spent days scouring every help forum entry I can find on troubleshooting Flash Player and Javascript. Everything on my end seems to be in order and I cannot find or fix either problem. I think it is possible the issue could have its roots in the fact that Javascript seems to not be working which may be preventing Flash Player content from working...??

Also, Flash content does work in I.E. but not in Firefox (I do not have Chrome installed so did not test in Chrome). I have too many window tabs open in Firefox and can't switch to I.E. (nor do I like to use I.E.).

PLEASE HELP as this is crippling for very important work deadlines I have.

This is what else I know and have tried:

I have a Toshiba Satellite C75D-A Laptop; Processor: AMD A6-5200 APU with Radeon HD Graphics; x64; 2.00 Ghz; RAM: 8 MB; OS: 64-bit system; Windows 8.1 (but some auto-check utilities detect it as 8.0 because it was upgraded.); Graphics Card: “Desktop Graphics” System – AMD Radeon HD 8400 (0x9830); Installed Graphics Driver Version: AMD 13.352.1004.1007 (Driver Date: 4/22/2014)

My Device Manager graphics driver updater states: “driver software is up to date.” From the AMD website: the graphics driver auto-detect utility recommended the AMD Catalyst Driver (amd-catalyst-omega-14.12-without-dotnet45-win8.1-64bit.exe) I tried installing this driver, but it won't install. After trying to install, I got a message stating: “We are unable to find a driver for your system.” But Device Manager states I have a current driver, and my graphics card & driver seem to be working fine, so I do not believe this is part of the issue.

I am using Latest Firefox version 35.0.1; and Using Latest Flash Player: 32-bit NPAPI Plug-in Version: 16.0.0.296; designated: “always activate” (Downloaded new update several times, including fresh install after uninstall; system & web address icons indicate Flash is enabled).

I turned off hardware acceleration in FF Tools>Options>Advanced>General

I disabled WebGL as explained here: https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

I am using Ad-Block Plus which has never affected things in the past. I have not tried starting FF in Safe Mode because I believe I will lose all open tabs and not be able to recover them (I may have over 200 open). But disabling add-ons has no effect (I disabled all except for Sessions Manager in case of a crash). (My No-Script has been disabled for at least six months.)

I have Windows Media Player and Quicktime installed.

Quicktime is most recent upgrade (7.7.6) so should not be a problem according to: “QuickTime plugin takes over Flash” at: http://kb.mozillazine.org/Flash#Disabling_Protected_Mode_in_Flash_11.3 (note underscores in place of spaces in string; underscores not insertable here)

Disabling Quicktime had no effect in the prior version of FF (ver. 35.0), but in latest FF ver. 35.0.1, Flash videos only display a plain (blank) gray screen instead of the sad-faced icon and crash message.

(I tried to uninstall Quicktime altogether, but was not able to due to Error codes 2502 & 2503. I tried troubleshooting that as well with no luck using methods successful for other programs, including here: http://www.fixkb.com/2014/01/error-2503-and-2502-when-uninstalling-on-windows-8.html; & here: http://answers.microsoft.com/en-us/windows/forum/windows_8-winapps/re-internal-error-codes-2502-and-2503-for/ba5f2145-aa6e-4cc0-81a7-e4346f43b698.)

Disabling my FF theme and using the default brought back the sad-faced icon and crash message in the place of videos on some YouTube pages, but not other YouTube pages (where video was still blank gray screen). It also enabled a still Flash image (an ad) to display on a different website page that previously had a Flash Plugin crash message. I have been using this same theme for a couple of years without previous issue. While turning it off did generate an effect on some still imagery, it didn't fix the video problem.

I tried Disabling Protected Mode in Flash 11.3 as explained here: http://kb.mozillazine.org/Flash#Disabling_Protected_Mode_in_Flash_11.3 (note underscores in place of spaces in string; underscores not insertable here). It did not solve the issue.

I also deleted all storage & data in Flash Player as advised. This had no effect either.

I've tried all solutions I've been able to find and am at a loss for what to try next. Please help and advise ASAP. Thank you!!

Asked by JWHow 6 years ago

Last reply by guigs 6 years ago

  • Archived

I cannot get flash player to work. I am on the latest version.

I have install the latest version of flash play for Firefox, version 27.0.0.170. When I try to play a video from a web page I get the following message "We're sorry but… (read more)

I have install the latest version of flash play for Firefox, version 27.0.0.170. When I try to play a video from a web page I get the following message "We're sorry but your browser does not support this video. Please install Adobe Flash version 10 or later".

Asked by clkelley255 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

All video besides youtube is not playing

The only video that will play is youtube. All others, Fox News, Townhall, Amazon [on product page, not Prime video], etc, do not play. I have done all that is available… (read more)

The only video that will play is youtube. All others, Fox News, Townhall, Amazon [on product page, not Prime video], etc, do not play. I have done all that is available in the help section, none of it worked. Error "invalid mime type" From CBS OS - Windows XP SP3 Firefox ESR 52.9.0 (32-bit)

Asked by yagar 2 years ago

Last reply by James 2 years ago

  • Archived

Disable video preview/preroll on websites

I have recently noticed that various websites (Washingon Post etc.) have an auto-roll preview of video articles, which I find annoying. The videos themselves don't autopl… (read more)

I have recently noticed that various websites (Washingon Post etc.) have an auto-roll preview of video articles, which I find annoying. The videos themselves don't autoplay, just the preview. Is there a way to disable this? (I'm running FF 63.0.1on Mac but also have it installed on a Windows machine.

The attached image is from the WaPo today (Nov.8). Thre are two previews for this article, about 5 secs. each.

Asked by oldbrownhat 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

firefox not opening websites and opening empty tabs and not responding to close button immediately and options under menu is not responding...help please

when I am opening FireFox...it is giving empty space and not loading predefined homepage...the same with new window/tab any website i am entering is not showing "https://… (read more)

when I am opening FireFox...it is giving empty space and not loading predefined homepage...the same with new window/tab any website i am entering is not showing "https://" and not loading either...tried reinstalling and refresh firefox options but no luck...

the options button is not responding under menu section...history button worked normally and cleared history, coockies, cache etc.

please help with any suggestions immediately...it is frustrating!

Asked by ravisekhar9 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

How do I get an attachment that has a .wmv extension to launch?

I have been sent an attachment that will not launch. It has a wmv extension and is some sort of a video file. What do I have to do to get firefox to allow this file to la… (read more)

I have been sent an attachment that will not launch. It has a wmv extension and is some sort of a video file. What do I have to do to get firefox to allow this file to launch?

Asked by davelp 7 years ago

Last reply by cor-el 7 years ago

  • Archived

How can the color reproduction of video files be optimized for Firefox?

Hi Firefox community, I have the problem that the color reproduction of videos seems wrong in Firefox. I have done intense testing with different browsers and could impro… (read more)

Hi Firefox community,

I have the problem that the color reproduction of videos seems wrong in Firefox. I have done intense testing with different browsers and could improve color reproduction for IE and Chrome by adding the metadata to the mp4 videos:

matrix coefficients: BT.709, Transfer characteristics: BT.709 Color primaries: BT.709.

Unfortunately these changes do not affect the color reproduction in Firefox. I have compared the color reproduction on an class 1 monitor as well I work in a post production facility. Firefox always differs to the reference using Windows and Mac. On an iPad nevertheless the colors are reproduced correctly in Firefox. Do you have an idea what metadata could be added to videos so that color reproduction gets better on Windows and Mac with Firefox? I have added an example, left Chrome, right Firefox. Thank you in advance.

Best Constantin

Asked by Conito 2 years ago

Last reply by cor-el 2 years ago

  • Archived

YouTube videos: "If playback doesn't begin shortly, try restarting your device"

I installed Firefox after the new update, and some YouTube videos (usually longer ones) won't load and show the error message in the title. I have Windows 10 N, but I ins… (read more)

I installed Firefox after the new update, and some YouTube videos (usually longer ones) won't load and show the error message in the title. I have Windows 10 N, but I installed the Media Feature Pack, and Flash is also installed and up to date. I have no trouble loading videos in Chrome, so it seems to be a Firefox thing.

Thanks in advance.

Asked by Saeldran 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

NHL.com videos have problems with audio looping on latest Firefox.

When clicking on an NHL.com goal or highlights video, the browser sporadically plays back audio in a constant loop. This can be reproduced for example by clicking on vide… (read more)

When clicking on an NHL.com goal or highlights video, the browser sporadically plays back audio in a constant loop. This can be reproduced for example by clicking on video below and refreshing the page a couple of times:

https://www.nhl.com/video/granlunds-second-goal-of-game/t-299971394/c-62777603

Asked by stonec 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

problem with video on website

Hello. In few days ago I find a problem with playback video from followed link: http://vovlaku.teraz.sk/trat-zsr-181-trstena-kralovany/ When I see that video on resolutio… (read more)

Hello. In few days ago I find a problem with playback video from followed link: http://vovlaku.teraz.sk/trat-zsr-181-trstena-kralovany/ When I see that video on resolution to 480p, all working fine.https://screenshots.firefox.com/AZigYfF5N9qNb7CS/vovlaku.teraz.sk But after selecting resolution on 720p, video get a weird colors.https://screenshots.firefox.com/PlGuAanSH1VdxFV5/vovlaku.teraz.sk Have some idea whats wrong? I playing more videos from this website, all older functioned normally. Newest have this problem. And when I played that newest video in Firefox portable (vers. 56.0), all working fine, no grafic or color problem. Please help me.

Asked by Martin_Mackenny 3 years ago

Last reply by WestEnd 3 years ago

  • Archived

video does not load and no error message

FireFox 28.0 Mozilla FireFox for Ubuntu canonical - 1.0 Just installed Ubuntu 12.04.4 LTS on an ancient one-time XP machine. Everything is fine until I try to play a vide… (read more)

FireFox 28.0 Mozilla FireFox for Ubuntu canonical - 1.0

Just installed Ubuntu 12.04.4 LTS on an ancient one-time XP machine.

Everything is fine until I try to play a video - doesn't matter which one, youtube for example. The page loads perfectly well EXCEPT for the video. The cursor in the area of the video is the 'hand/fist with pointing finger'. All thumbnails and other images load OK

This is very frustrating as I am trying to instal speakers on a silent motherboard with cmos battery on the way out!!

Asked by HarveyP 7 years ago

Last reply by Wesley Branton 7 years ago

  • Archived

Unable to Play videos in Firefox

In my PC I am unable to play videos in Firefox browser even though I have updated version firefox and Flash player. And in internet explorer I can play videos. Can you su… (read more)

In my PC I am unable to play videos in Firefox browser even though I have updated version firefox and Flash player. And in internet explorer I can play videos. Can you suggest me how can I resolve this problem as I have recently updated my flash player and Java environment also.

Asked by vectramind 6 years ago

Last reply by guigs 6 years ago