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Account blocking

The confirmation email we sent to xxxxxxxxxxxx @mail.ru was returned, so we blocked the account to protect your Firefox data. If this is a valid email address, let us kno… (read more)

The confirmation email we sent to xxxxxxxxxxxx @mail.ru was returned, so we blocked the account to protect your Firefox data.

If this is a valid email address, let us know and we will help unlock your account.

How can I unblock an account?

edited email address from public and search/spam bots view.

Asked by Hazzard 1 year ago

Answered by McCoy 1 year ago

  • Solved
  • Archived

How to change the email shown on my settings?

I have a HUGE problem My sign-in email address does not exist any longer and I have no clue how to get rid of it. I try to change the email to my secondary email but it… (read more)

I have a HUGE problem

My sign-in email address does not exist any longer and I have no clue how to get rid of it.

I try to change the email to my secondary email but it wants to send a verification to the old email address.

I can't do that because the eprmary email doesn't exist unless someone else owns it, lord I hope no one has it.

So how can I get rid of the dead email address? How do I make my secondary email the only email address? I can always add a secondary later.

Without this I cannot sync all my Firefox settings & bookmarks across all my devices!

Thank you in advance for any help I can get.

Asked by SHEILA & STEVE'S FF 1 year ago

Answered by Wesley Branton 1 year ago

  • Archived

HOw do I speak to a mozilla technician?

I can not get into my Mozilla account. IT tells me my password or username do not match. I have requested my username and password and I am not receiving the emails to … (read more)

I can not get into my Mozilla account. IT tells me my password or username do not match. I have requested my username and password and I am not receiving the emails to change or confirm them. I need to speak to an actual person to remedy this as Mozilla is also blocking certain sites and I can't find the information to remedy that as well, which is what led me to trying to log into my account.

Asked by Marglobe 2 years ago

Last reply by James 2 years ago

  • Archived

I AM locked out of my Mozilla account. ????

I reloaded my OS to a NEW Linux and one with BSD. BUT I can no longer log in to my bookmarks dammit. Says it sent mail to my account and my email account was not working.… (read more)

I reloaded my OS to a NEW Linux and one with BSD. BUT I can no longer log in to my bookmarks dammit. Says it sent mail to my account and my email account was not working. IT works fine. Dam.

Asked by bobcrosby7777 2 years ago

Last reply by guigs 2 years ago

  • Archived

firefox sync - two-factor verification fails

I'm unable to log in to my mozilla account to enable firefox account sync. WHAT HAPPENS: 1. select firefox account log in option in firefox browser 2. enter username … (read more)

I'm unable to log in to my mozilla account to enable firefox account sync.

WHAT HAPPENS: 1. select firefox account log in option in firefox browser 2. enter username and password 3. the following page states that I will receive an authentication/verification code in my email 4. I receive the verification code in my email 5. I enter the code on the original prompt 6. I receive an error stating my "password" is incorrect.

    Note:  on step #2, if I intentionally enter the wrong password, the browser will immediately skip to #6.

WHAT SHOULD HAPPEN: 1. system should be sending verification numbers that work.


I reinstalled the browser and I'm still unable to log in to my firefox account.

Asked by James 2 years ago

Last reply by James 2 years ago

  • Archived

I get emails from Firefox, but Firefox doesn't allow me to sign in

I tried to login, Firefox would not recognize my password. I clicked on forgot password, didn't get an email. Tried twice. Opened up a new tab, went to login Firefox, p… (read more)

I tried to login, Firefox would not recognize my password. I clicked on forgot password, didn't get an email. Tried twice. Opened up a new tab, went to login Firefox, put in my email as user name and my old password and it took. This is very confusing. MY Questions was to be: I start my computer (I don't leave it on all night) everything boots up, I click on Firefox icon and from there it takes minimum 40 seconds to 60 seconds to finally appear. Why is it so slow? Never use to be? Thanks for any answers you can give.

Asked by Sonyy89 1 year ago

Last reply by James 1 year ago

  • Archived

How can I delete my Sync account if I lost my recovery keys and cannot disable two-factor-authentication?

Hello, I am looking for help deleting my Sync account. I remember my password but have lost my recovery keys and therefore cannot regain access to my account to disable t… (read more)

Hello, I am looking for help deleting my Sync account. I remember my password but have lost my recovery keys and therefore cannot regain access to my account to disable two-factor-authentication. I have tried resetting my password several times but have not been able to bypass 2FA. What I want to do is completely delete my current Sync account associated with my primary email address, then create a new Sync account using the same email address. Is this possible? I was able to copy my saved logins and bookmarks so I am okay with everything getting erased and starting over, I'd just like to use my primary email address. Thank you!

Asked by SeanEarnest 1 year ago

Last reply by SeanEarnest 1 year ago

  • Solved

Account locked up and waiting for 24h didn't work

I met the same problem as https://support.mozilla.org/en-US/que.../1191123 I have read this https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica... I… (read more)

I met the same problem as https://support.mozilla.org/en-US/que.../1191123

I have read this https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica...

I have tried waiting for more than 24h, not working, and submitted a request at Bugzilla (maybe it's because I didn't write the request in the right way so I haven't got response yet).

I have some so many bookmarks in my firefox account and passwords in my lockwise account. Please help me out, my account email is xxxxxxxxxx@xx.xxx

(email address phone number removed by moderator; please do not post personal information on a public website)

Asked by 1319324245 3 months ago

Answered by 1319324245 3 months ago

my old email acct was hacked sct581@yahoo.com,, no longer have access to it

want to get my old bookmarks from my acct that was hacked but i have no way of betting into my old email thanks to the morons that own yahoo now,, after 30 years they wer… (read more)

want to get my old bookmarks from my acct that was hacked but i have no way of betting into my old email thanks to the morons that own yahoo now,, after 30 years they were not even smart enough to figure out i know who i am,,

Asked by Linden Allman 2 months ago

Last reply by Linden Allman 2 months ago

  • Solved
  • Archived

My accouint as locked. Please unlock my firefox account.

I used my email address to create a Firefox account to synchronise my bookmarks, but a message popped up saying that my account was not verified. I tried clicking the lin… (read more)

I used my email address to create a Firefox account to synchronise my bookmarks, but a message popped up saying that my account was not verified. I tried clicking the link to resend the confirmation email, but still did not receive it (I also checked my spam folder). Now when I try to log into the Firefox account I created, I am told "Sorry. We’ve locked your account. The confirmation email we sent to xxxx@xxxx.com was returned and we’ve locked your account to protect your Firefox data.". I have checked that my email account successfully receives other emails. How can I unlock my new Firefox account?

Asked by bobbytod 2 years ago

Answered by cor-el 2 years ago

  • Archived

PLease - you are costing me valuable time now - what is a simple email address so I can pose a direct question?

I want to change my primary email address. Your guideline on how to do this does not work. When I create the secondrary email address (to become the new proamry), I ver… (read more)

I want to change my primary email address. Your guideline on how to do this does not work. When I create the secondrary email address (to become the new proamry), I veryfy it but that is it. None of the 'change' boxes etc appear. So I cannot use your advice to the end.

Asked by PJag 2 years ago

Last reply by jscher2000 2 years ago

  • Archived
  • Archived

not receiving account verification email

just formatted my laptop, now when i try to sync my bookmark on firefox using my email, it tells me to verify the email address, but i do not see the email. added the fir… (read more)

just formatted my laptop, now when i try to sync my bookmark on firefox using my email, it tells me to verify the email address, but i do not see the email. added the firefox email address to my list, checked junk mail nothing. before i formatted my laptop i did not sign out the email on the browser, i can log in using the email on https://accounts.firefox.com/

Asked by claudiuslu 2 years ago

Last reply by claudiuslu 2 years ago

  • Archived

filled in e-mail adr. jos at foodlexicon; filled in password 17char. ERROR

I am trying to install. I filled in e-mail address jos at foodlexicon net I filled in an password without a number (Now I know you like a number) I got an error but could… (read more)

I am trying to install. I filled in e-mail address jos at foodlexicon net I filled in an password without a number (Now I know you like a number) I got an error but could not correct anything.

Asked by Dennetak 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Cannot verify account from email, link is expired as soon as I get it.

I've tried to create a sync account, it sent me the email verification link, as soon as it was received I clicked on the link and it popped up a message that the link has… (read more)

I've tried to create a sync account, it sent me the email verification link, as soon as it was received I clicked on the link and it popped up a message that the link has expired. I'm unable to create a link account.

Any help is appreciated.

Asked by zgalinec 2 years ago

Last reply by Shadow110 2 years ago