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  • Archived

enable automatic updates not showing shockwave flash

hi when i click on more under shockwave flash add on it doesn't show automatic updates to either set to default, turn on or turn off but it shows up on other add ones how… (read more)

hi when i click on more under shockwave flash add on it doesn't show automatic updates to either set to default, turn on or turn off but it shows up on other add ones how do i get this to show up as i keep having to update shockwave flash manually and i just want it to update automatically thanks

Asked by alexhob123 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Firefox hangs. Doesn't give a clean crash. Doesn't give report. Cannot restart. Removed completely (even Mozilla Maintenance) and re-installed: same problem.

Firefox has been my browser of choice for about 6 years. On 3/16 /15 it stopped working. I tried all of the suggestions. I then completely uninstalled Firefox and Mozill… (read more)

Firefox has been my browser of choice for about 6 years. On 3/16 /15 it stopped working. I tried all of the suggestions. I then completely uninstalled Firefox and Mozilla Maintenance. I restarted and checked my disks and memory. All other browsers: IE, Safari, Chrome & Opera work fine. I installed from Firefox Setup 36.0.3.exe this morning. Same problem. Works for about 5 minutes and then hangs.

Firefox hangs. Doesn't give a clean crash. Doesn't give report. Cannot restart. Removed completely (even Mozilla Maintenance) and re-installed: same problem.

What can I do?

Asked by iskeen 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

this version of firefox requires microsoft windows 7 x64 or newer

Hi, When I try download and install mozilla firefox it gives a prompt "This version of Firefox requires Microsoft Windows 7 x64 or newer". But the fact is that I'm instal… (read more)

Hi,

When I try download and install mozilla firefox it gives a prompt "This version of Firefox requires Microsoft Windows 7 x64 or newer". But the fact is that I'm installing it on a Win 7 64-bit environment and the firefox installer file is also 64-bit. I have verified the minimum system requirements for firefox installation and it meets the criteria. But still it doesn't allow me to install and gives the said prompt.

Tried various install files and no luck. When I try download it is the stub installer file that is available for latest versions. Refer the screenshot of the error.

Asked by vdas 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

getlogicalprocessorinformation kernel32.dll

I've just updated firefox to 36 stub, and now when I try to lunch it, it throws me: getlogicalprocessorinformation kernel32.dll and the program stops, so what should I d… (read more)

I've just updated firefox to 36 stub, and now when I try to lunch it, it throws me:

getlogicalprocessorinformation kernel32.dll

and the program stops, so what should I do then?

Asked by Kaner 6 years ago

Last reply by philipp 6 years ago

  • Archived

Firefox flagging Acrobat DC Pro Plugin as outdated

Firefox is flagging the following plugin as outdated: Adobe Reader Version 15.6.30060.15959 This is the latest version of Acrobat DC Pro (released on July 14, 2015). The … (read more)

Firefox is flagging the following plugin as outdated:

Adobe Reader Version 15.6.30060.15959

This is the latest version of Acrobat DC Pro (released on July 14, 2015). The previous and initial release of Acrobat DC Pro (Classic Track) also was flagged as outdated.

Clicking on the "Update Now" button takes you to the "download Acrobat Reader" site. The "Continuous" track for Reader DC is versioned as 15.8.x.x, and indeed ... on my system with Reader (Continuous) and not Pro (Classic), Firefox shows the plugin is up-to-date.

I believe the Firefox is not recognizing the 15.6.x.x. "Continuous" track of Acrobat DC as being updated.

Please advise. Thank you.

Asked by howardagoldberg 6 years ago

Last reply by James 6 years ago

  • Archived

Since version 36 upgrades, crash reporter comes up each time when asked to restart after getting newer updates while in version 36.

These problems started when upgraded to version 36. Each time there were newer upgrades while still in version 36, for example; when I check for a newer version in Help/A… (read more)

These problems started when upgraded to version 36. Each time there were newer upgrades while still in version 36, for example; when I check for a newer version in Help/About/check for updates, there have been 4 sub-upgrades 36.0.1, 36.0.2, 36.0.3, 36.0.4.

When I was asked to restart after it downloaded the upgrades, it closes my browser and then about 30 seconds later, the crash reporter comes up. This never happened before and is getting to be a concern at this point.

Asked by fredfletcher 6 years ago

Last reply by the-edmeister 6 years ago

  • Archived

I update to newest version and then it reverts back to old version. Why?

I have been trying for two weeks to get the new version of Firefox on my computer. Every time I download it it seems to work just fine but when I fire up my computer the … (read more)

I have been trying for two weeks to get the new version of Firefox on my computer. Every time I download it it seems to work just fine but when I fire up my computer the next day it has reverted to an older version of the browser.

Asked by shpalmer86 6 years ago

Last reply by cor-el 6 years ago

  • Archived

update firefox with deepfreeze installed

I have 90 public computers that are frozen and will not keep Firefox updates once they are frozen. I can use a batch file to update Firefox. Does anyone know of a Batch f… (read more)

I have 90 public computers that are frozen and will not keep Firefox updates once they are frozen. I can use a batch file to update Firefox. Does anyone know of a Batch file i can use that will work to update Firefox. Public Computers have Windows 7 and Windows 10 installed though I am working on updating the Operating systems to Windows 10. All are 64bit versions. Thanks

Asked by BillCoffey 2 years ago

Last reply by user633449 2 years ago

  • Archived

Why can't I find session store files?

I lost all my tabs. Restore previous session is greyed out. I can't find any session store files. This happened after an automatic Windows update overnight (9/14) and a f… (read more)

I lost all my tabs. Restore previous session is greyed out. I can't find any session store files. This happened after an automatic Windows update overnight (9/14) and a firefox update when I clicked on Firefox this morning.

Asked by Delagator 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Disable Update Version 55

I have the updater disabled in firefox 55. I also have the updater internet access blocked via my firewall but firefox still annoys me by trying to update. I am using Win… (read more)

I have the updater disabled in firefox 55. I also have the updater internet access blocked via my firewall but firefox still annoys me by trying to update. I am using Windows 10 home & when I start firefox I am prompted as to if I want to allow the updater to make changes to my computer.

Any ideas?

Asked by Edward Norton 3 years ago

Last reply by user633449 3 years ago

  • Archived

Who do I report a suspected virus package on the mozilla release site to?

I am using ManageEngine Desktop Central to deliver updates to our network and the installer for the 55.0.3 package wouldn't download because of a gateway issue. So I fol… (read more)

I am using ManageEngine Desktop Central to deliver updates to our network and the installer for the 55.0.3 package wouldn't download because of a gateway issue. So I followed the link in the software to see where it was pointing and it told me to navigate to http://download-installer.cdn.mozilla.net. I did that then I made my way down to the 55.0.3 EN-US release and tried to download the patch manually at which point my SonicWALL gateway interrupted the download and gave me this error:

Gateway Anti-Virus Alert This request is blocked by the Firewall Gateway Anti-Virus Service. Name: (Cloud Id: 58202059) Upx-46 (Trojan)

The direct link to what I tried to access is:

http://download-installer.cdn.mozilla.net./pub/firefox/releases/55.0.3/win64/en-US/Firefox%20Setup%2055.0.3.exe

If this is truly infected can you please rectify that? Otherwise, if I am doing something wrong on my end can you please let me know?

Thank you, Garret Ullal

Asked by ullalg 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Windows 10 update 3201845 removes extensions

After Windows 10 applied update KB3201845, Firefox had a new profile which did not include any extensions, and customised options were lost. Bookmarks and history remaine… (read more)

After Windows 10 applied update KB3201845, Firefox had a new profile which did not include any extensions, and customised options were lost. Bookmarks and history remained. The old profile directory still existed, but was almost empty.

Asked by Gyroglm 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Why does firefox continue to auto update when I have it set to let me decide when to do the update?

I have mozilla set to notify me when an update is ready but I just watched it update with no input from me. example: [no input] Double click on the Firefox icon on the de… (read more)

I have mozilla set to notify me when an update is ready but I just watched it update with no input from me.

example: [no input] Double click on the Firefox icon on the desktop and it says wait while we install the latest update. Then the little updater box with the progress bar opens showing update in progress. I DID NOT OK AN UPDATE!

How can I rely on software that does not follow settings? I am using Win 10 and the most current {NOW) firefox thanks to it updating without my permission. This is also why I now use Chrome as my default browser.

Asked by jrfoleyjr 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Unable to change update settings

My Firefox install seems to be stuck on "Never check for updates (not recommended: security risk)" changing the setting to "Automatically install updates (recommended: im… (read more)

My Firefox install seems to be stuck on "Never check for updates (not recommended: security risk)" changing the setting to "Automatically install updates (recommended: improved security)" does not persist after closing and re-opening the browser.

Asked by lazybones 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

why does firefox not recognise & update plugins google earth v 7.1.2.2041;msoft office 2013 v 15.0.4514.1000; google update v 1.3.27.5 and service manager

Mozilla firefox doesnt seem to recognise & update some plugins which i would have thought were common? google earth v 7.1.2.2041;msoft office 2013 v 15.0.4514.1000; g… (read more)

Mozilla firefox doesnt seem to recognise & update some plugins which i would have thought were common? google earth v 7.1.2.2041;msoft office 2013 v 15.0.4514.1000; google update v 1.3.27.5 and service manager. Any comments or advice on these?

Asked by Alanok 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

Has bookmark file compression changed in Firefox quantum?

In Linux Mint 18.1, Firefox 62.0.2_64, I installed (extracted) Fx to /opt, in its own new directory (/opt/firefox). Earlier, I created a new profile using profile manager… (read more)

In Linux Mint 18.1, Firefox 62.0.2_64, I installed (extracted) Fx to /opt, in its own new directory (/opt/firefox). Earlier, I created a new profile using profile manager, for an earlier Quantum version Fx 60.x esr..

Then copied several of MOST recent days of bookmark backups (.jsonlz4 files) from the PRE-Quantum profile into the new Quantum profile above, that has only been used with Fx Quantum versions. Note: Some of the jsonlz4 files were copy & pasted from old legacy to new quantum profile; after that, Quantum backups were automatically created (so should be compressed?).

Are there easier ways than I know about, to quickly tell if 2 bookmarks files contain *approximately* the same number of non-corrupted bookmarks - in a human readable way, or file comparison (in Linux) that creates a list of elements found only in one file?

Is there a way (say, convert to a spreadsheet or CSV, etc, to find all differences in specific column, or something  similar?

I'm not so sure something didn't go wrong, moving bookmarks from a Legacy profile to Quantum profile.

The places.sqlite files are IDENTICAL size in both the old legacy profile vs. new Quantum profile. That's a little odd, as exporting to html - the most recent bookmark files of legacy & quantum profiles and comparing them, the legacy bookmarks.html files have a LOT more lines (~ 3000 more lines- "line numbers", in text a editor ). Graphics / icons count as one line, so larger icons or higher resolution doesn't explain a much larger # of LINES in the legacy html file . Maybe that's if bookmarks in places.sqlite don't contain descriptions - ever.

The automatically backed up Legacy bookmarks*.jsonlz4 are considerably larger than the equivalent Quantum automatic backups. The files I'm comparing should have nearly the same bookmarks. No significant additions or deletions of bookmarks were made to either Legacy or Quantum bookmarks, so that's probably not the size difference.

Mozilla said? they wouldn't SHOW bookmark descriptions starting in Fx 62 (that's now), BUT WOULDN'T REMOVE the descriptions DATA from bookmark files until a LATER Fx version, so Ghacks.net says.

Comparing the exported bookmarks from Legacy & Quanum profiles, seems clear the Quantum HTML files do not contain any descriptions. Quantum bookmarks*.jsonlz4 files are ~ *35% smaller than Legacy files (that should contain the same set of bookmarks.

I'd guess that either Mozilla removed descriptions sooner than promised, or moving Legacy bookmark files to Quantum profiles removes descriptions, intended or not.

Asked by Joebt 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

I use Dutch version If FF updates the language remains Dutch, the control panel says that I have the usa-english version!

something strange with me. If Firefox automatically update e.g. from 59 to 59.0.1 the language remains Dutch, but when I look in the control panel, it says that I would h… (read more)

something strange with me. If Firefox automatically update e.g. from 59 to 59.0.1 the language remains Dutch, but when I look in the control panel, it says that I would have the English version.

Asked by Albertos52 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

Programatically Get the Latest Version Number of Firefox

How can I parse the version number of Firefox programatically. So, I don't have to visit the page every time. All I would have to do is run the script, and it will give … (read more)

How can I parse the version number of Firefox programatically.

So, I don't have to visit the page every time. All I would have to do is run the script, and it will give me the latest version.

http://download.cdn.mozilla.net/pub/mozilla.org/firefox/releases/latest/update/win32/en-US/

The file will always have ".complete.mar" in it. It's the only file with the word "complete" under this directory. How can I parse the version "40.0.2" from it.

Asked by SAI157 6 years ago

Last reply by jscher2000 6 years ago