Firefox Community Forum

i set up a 2FA, but now i logged in... AND IT IS NOT ASKING FOR IT ! ...at the settings it is TURNED OFF ...if i want to turn on, i have to REscan the QR.. but why i already have it on my phone!? So is there a logfile where i can check WHO TURNED OF MY 2FA! So i guess i have to assume i got hacked?

Hello, On March 1, I worked with the Mozilla help team to create a recovery key. Now that I need it, it says it is an MS Dos executable file, and that I can't run that file on my computer. I have tried a few workarounds from google, but really I just need my recovery key. I thought maybe this was because wordpress is no longer available on Windows PCs but I can't open it in word either, it just keeps saying it's an MS Dos executable file.

I really need the recovery key because I can't access anything on one of my computers. Can you assist?

Thank you Frances

Hello Roblox Support,and Firefox

My name is Ayah, and I’m having trouble accessing my Roblox account. After I accidentally clicked on a suspicious link, I was logged out and now I’m being asked for a two-factor authentication (2FA) code that I don’t recognize or have access to.

I believe my account may have been compromised, and I no longer have control over the 2FA settings. This account is very important to me, and I would really appreciate your help in recovering it as soon as possible.

Could you please help me disable the unauthorized 2FA or restore my account?

Thank you for your support, Aya Ghtasha

User Liliana_7544 Gmail [email address]

the MyChart app has changed, and I'd like to setup a passkey, but I don't know how. Do I do it on Firefox? Can I use the same key everywhere a passkey is asked for.

I use a PIN on Microsoft 365, which seems like a passkey.

Amazon keeps asking for a passkey to authenticate, and it says it's from Firefox. I just close w/o entering anything.

PS. I'm 77 with mild-moderate tech knowledge. New stuff is hard. Any help you can give will help me.

Hello! I tried adding two-step authentication to my account, but every time i try to do it and enter the code from the app there is a "Incorrect two-step authentication code" message, despite checking it and retrying multiple times. I am using the google authenticator app.

Hello,

A few months ago I made an account on Firefox, synced all my data(passwords), then when I lost my PC I tried to login but couldn't find the recovery key. Now I found it, is there a way to use that recovery key to get back my saved passwords?

Best regards, Stefan

To set up a Passkey, it says to enter a pin, which it then says I can find and change in Settings. I can't find any of it because my Mozilla account, even though I'm not doing anything, says it has timed out. Please help me locate my PIN. Thank you

Не могу установить 2fa для своего аккаунта, хотя очень нуждаюсь в нём из-за того что не могу загрузить своё расширение на addons.mozilla.org. Каждый раз когда сканирую qr и пытаюсь ввести код который появляется в приложении мне пишет что он неверный, хотя код вот свежий и рабочий. Есть решения?

Dear Supprot, I keep getting an alert when logging into some of my websites with a box security use key, its becoming very annoying indeed! I tried all my PW keys nothing is working. I just want this gone cause it is very troubling I don't remember even setting it up. It is a big pain! Request comes from Firefox Mozilla use security key/touch your key. I really want to eliminate this method since I have a new and different one to use..

Thank you, Dave 05 May 2025

Whenever I log into QuickBooks Online, I get two popup messages about Firefox/Mozilla wanting me to set up a passkey in Hello Windows. I do not want to do this and cannot figure out how to make it stop asking me. I already have MFA on QBO. This just slows down the login process.

Hoping someone has a solution.

Hello,

I never received a confirmation code to sync with my other computer. I've tried to followed all the instruction per request, still no avi.

I've followed below instruciton from your team:

   Search your inbox for emails from accounts@firefox.com with the subject line "Confirm your account". Be sure to also check Spam/Junk folders.
   Add accounts@firefox.com to your whitelist/address book. After that you, will need to trigger another confirmation email by trying to sign into your account again.
   Check that you’re using the correct email address. Very often the email you’re trying to sign in with is not the email the account was created with.
   If you're using an email application to check your inbox, try using your email provider's website instead, or vice-versa.
   Disable any VPN or special DNS configuration when attempting to sign into your account

I have had a Yahoo Account since early 2000's until my home network was compromised and they locked me out of all my accounts back in 2021. I waited until the end of 2022 or begining 2023 and contacted firefox support via 3rd party who was able to unlock my account once i signed up for a subscription. well that phone was lost and along with access to [" [edited] @YAHOO.COM & ph# ([edited] [edited] associated with the account "] and would like assistance getting back in.

Kind Regards

Daniel Lopez II

I have "Open tabs in links instead of new windows" checked.

I have no plug-ins that would cause this.

I have experimented with the various, conflicting "about:config" directions given online. (Nothing works, so I have reset about:config to default.)

• It is also worth noting the Firefox Support page is immune to its own Dark mode. WHY.

I am going to switch to Opera, since it has none of these problems.

Before commenting or responding on this post, make sure you actually READ IT first. I am so tired of these online MANSPLAINERS being all, "Go to about:config and do blah-blah-blah," or, "This is what you do: Go to Settings > General > Tabs > make sure you check the box that says "Open tabs in links instead of new windows."

Seriously, way too many people online are like customer support agents on the phone: "Try unplugging it and wait 15 seconds, then plug it back in; try closing it and restarting it."

If anyone has any real solution, I'd greatly appreciate it.