Showing questions tagged: Show all questions
  • Archived

Inbox inexplicably grows in size creating duplicate entries

The Thunderbird InBox shows a new item every few seconds or minutes. Duplicates of entries appear. This happens without apparent reason or trigger. A clean installation o… (read more)

The Thunderbird InBox shows a new item every few seconds or minutes. Duplicates of entries appear. This happens without apparent reason or trigger. A clean installation of Ubuntu 13.10 was done and, using the built in "software center" of Ubuntu, Thunderbird was installed. There was an appreciable backlog of E-Mail that was downloaded (400 items) and then the number of items began to increase when the operator began to delete selected messages. E-Mail items have grown to over 1000 without any new messages being received. Emptying Trash or doing additional deletions does not improve things. Settings have been reviewed without identifying any abnormality. The server setting is POP. No additional plug-ins, applications, etc beyond those intrinsic to Ubuntu 13.10 plain installation.

Assistance will be greatly appreciated.

Asked by Zoroso 7 years ago

Last reply by guigs 7 years ago

  • Archived

Not responding, crashing and slow

For an extended period of time, I've had problems with both Firefox and Thunderbird not responding, hanging up and crashing. I've tried safe mode, eliminating add ons (e… (read more)

For an extended period of time, I've had problems with both Firefox and Thunderbird not responding, hanging up and crashing. I've tried safe mode, eliminating add ons (extensions) and refreshing both. My overall idea is Windows 10 x64 is causing these issues. It's just an idea and I have no idea on how I would prove that if it is the case. I've extended the time for scripts to finish whatever they do. Every time, without fail, I try to do anything at all, FF will give me the "Spinning Blue Circle" that say's it's lost. Any mouse click on ANY link, object, video or task causes FF to lose it's mind.


I have also had issues with Win10 either wiping out user accounts, changing user profiles in FF and TB or just plain discounting any setting I make to FF. This doesn't seem to last forever. However when an upgrade/update comes in for FF, it starts happening again. Also, it seems to occur when ever there is an upgrade'/update to Windows. The problem with FF got so bad I had to download and install the Profile Manager that lets me tell Windows which user profile for FF I wanted because it would set there and ignore me.

I don't believe I'm all that far off the mark when I say it might be Win10. The reason is, none of this ever happened with any Mozilla product under any other version of Windows I've used. My very first use of Windows started with Windows 3.1 when I first quit using Apple and built my first PC.

Now that Windows does all the spying on it's users for the Feds, privacy is a major issue with me. I've got thru all the setting that permitted spying and denied Windows the ability to use them. I won't even entertain the use of Edge or Cortana.

Any ideas from anyone will be appreciated.

Thanx in advance for any discussion.

Asked by andythebeagle 5 years ago

Last reply by andythebeagle 5 years ago

  • Archived

Update creates several installations in Windows control panel - Thunderbird and Firefox

When Thunderbird and Firefox automatically install updates, there are always previous versions remaining under 'Programs and Features' in the Windows control panel. Since… (read more)

When Thunderbird and Firefox automatically install updates, there are always previous versions remaining under 'Programs and Features' in the Windows control panel. Since my HD only has little free space left, I'd like to ask whether it's save to uninstall these remainders?

Furthermore I realised that at least Thunderbird exists in two independent installations on my PC When I set up the PC, I installed all my programs in a path called C:\_P_Programme. Here the most current installation (V: 45.1.0) exists in C:\_P_Programme\E-Mail\Thunderbird. In the Windows standard path (C:\Program Files (x86)\Mozilla Thunderbird), there is another installation (V: 38.0.5), which can be started independently from the other one.

I installed Thunderbird and Firefox only once and afterwards only relied on the automatic update, so I don't have an explanation for this.

I use Windows 8.1 Pro.

Thank you for your reply.

Asked by PBecker_78 4 years ago

Last reply by cor-el 4 years ago

  • Archived

I have to logoff/logon in order to use toolbar menu

Hello Everyone: I have asked a similar question in the Thunderbird area. My bootup is normal and I can open Thunderbird and Firefox (Ubuntu 16.04) All the tool bar naviga… (read more)

Hello Everyone:

I have asked a similar question in the Thunderbird area.

My bootup is normal and I can open Thunderbird and Firefox (Ubuntu 16.04) All the tool bar navigation links on Firefox an frozen until I do the logoff/logon procedure. This is after a fresh, clean install. The same problem existed before the install.

Thunderbird will download all emails, but I cannot access any email until I logoff and logon the desktop. Thanks for any help.

Asked by Aviator1 3 years ago

Last reply by Wayne Mery 3 years ago

  • Archived

Firefox AND Thunderbird crashes

Start apps and either pages do not load or email does not download pop or imap. Closing both apps provide and error report. Please note that when I was reviewing these er… (read more)

Start apps and either pages do not load or email does not download pop or imap. Closing both apps provide and error report.

Please note that when I was reviewing these errors on Friday, I noticed a reference to Cisco VPN. I uninstalled/reinstalled firefox and Thunderbird without luck. I thn uninstalled the Cisco VPN client app and both your apps started working. Now today, the apps started failing in the same manner and I have not installed any new apps over the weekend.

Thank you, Tim

Asked by tpayne10 5 years ago

Last reply by cor-el 5 years ago

  • Archived

After a Firefox crash both it and Thunderbird show no title bar - how can I get it back?

The Firefox crash was a "not responding" error when all I had done was try to switch tabs. I could not get out of the program using Taskbar or Alt Tab and CtrlAltDel got … (read more)

The Firefox crash was a "not responding" error when all I had done was try to switch tabs. I could not get out of the program using Taskbar or Alt Tab and CtrlAltDel got nowhere so having given it time I just had to press the power switch. Since then most programs seem to be working as before but both Firefox and Thunderbird are running slow and without title bars. I can't find how to get them back. I hope you can help

Asked by ChristopherElson 4 years ago

Last reply by ChristopherElson 4 years ago

  • Archived

Cannot open thunderbird folder to reveal subfolders

One of my folders in Thundrbird labelled "Archives" is displaying a closed vertical closed belt over it. I cannot open a subfolder of "Archives" to reveal other subfolde… (read more)

One of my folders in Thundrbird labelled "Archives" is displaying a closed vertical closed belt over it. I cannot open a subfolder of "Archives" to reveal other subfolders.

Asked by amamoo 7 years ago

Last reply by christ1 7 years ago

  • Archived

I.E. still not passing "send by email" to Thunderbird

My employer's default browser is Internet Explorer, and her default email client is Thunderbird. Up until four weeks ago the "send link by email" in I.E. worked fine. It … (read more)

My employer's default browser is Internet Explorer, and her default email client is Thunderbird. Up until four weeks ago the "send link by email" in I.E. worked fine. It now starts Thunderbird, but does not launch the WRITE dialog box, nor does it pass the URL to Thunderbird.

Firefox on her computer, using the "Send via email" menu option correctly launches Thunderbird's WRITE dialog box and correctly passes the URL to the new message.

One query for this problem is found here:

https://support.mozilla.org/en-US/questions/1157553

The suggested fixes do not work. MAPI appears to be functioning fine on the computer: Firefox (not the default browser on her computer) links to Thunderbird (is the default email client) fine, but Internet Explorer (which is the default browser) is not working properly. I have already done the suggested "fixes" that tens of thousands of people have suggested--- changing default software.

Asked by Desertphile 3 years ago

Last reply by Shadow110 3 years ago

  • Archived

new security protocols for yahoo and aol mail

I use Mozilla Thunderbird for my e-mail manager. I have AOL and Yahoo mail accounts that I manage via Thunderbird. The new security requirements from Yahoo and AOL requ… (read more)

I use Mozilla Thunderbird for my e-mail manager. I have AOL and Yahoo mail accounts that I manage via Thunderbird. The new security requirements from Yahoo and AOL require me to remove my e-mail accounts from Thunderbird and add them back into Thunderbird. After I add the accounts to Thunderbird, the system then has me login to the Yahoo mail account. I am getting an error message that says my browser (in my case, Firefox) is not allowing cookies. I have changed all of the Privacy and Security settings that should allow cookies (according to Mozilla Help) and am still unsuccessful. I am at a loss on what I am supposed to do to allow cookies.

Asked by Red Baron 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

When clicking onto a mailto link in Firefox, it doesn't open Thunderbird although it is the default mail client

My OS is Win7 ultimate 64-bit. I have both Mozilla 40.0.3 and Thunderbird 38.2.0 as default browser and mail client, resp., and set Thunderbird to handle all protocols it… (read more)

My OS is Win7 ultimate 64-bit. I have both Mozilla 40.0.3 and Thunderbird 38.2.0 as default browser and mail client, resp., and set Thunderbird to handle all protocols it can manage through windows control panel. Nonetheless, when I click in Firefox onto a mailto: link nothing happens. Any idea of what could be wrong? Thanks Dario

Asked by DarioNarducci 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

why does it delete my read messages in my inbox when I receive new mail? I have two accounts and it only does this on one account.

I have one outlook account and hone hotmail account. When the outlook account receives new mail it moves the read messages to the deleted folder. This does not happen w… (read more)

I have one outlook account and hone hotmail account. When the outlook account receives new mail it moves the read messages to the deleted folder. This does not happen with the hotmail account.

Asked by rftrek 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

I suddenly cannot access my email at all. It states that "the item Thunderbird exe. is no longer applicable" Now the whole thing has vanished. How do I regain

A few minutes ago i tried to access my email. On clicking the blue email address symbol it came up saying that this Thunderbird exe was no longer applicable. On trying to… (read more)

A few minutes ago i tried to access my email. On clicking the blue email address symbol it came up saying that this Thunderbird exe was no longer applicable. On trying to gain an answer from Thunderbird the blue email symbol simply vanished from its usual spot on the bottom. I now have no email access in any way. Thunderbird has kindly offered to send me a new access code to let me in. They apparently have failed to notice that to get an access code I need an email. Who nicked all of my mail and all of my access? Nothing else seems to be missing on the computer - well, so far?! I have not the faintest idea as to how to resolve this mess. Anyone help? Please ?

Asked by pegasus78 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

since last updat adobe flash plyr crashes all time & thunderbird mail cannot get into and does not forward new passwork link to yahoo mail

updated latest upgrade in Sept. since then cannot get games to play or they crash immediately, have updated adobe flash player like over a dozen times, security all updat… (read more)

updated latest upgrade in Sept. since then cannot get games to play or they crash immediately, have updated adobe flash player like over a dozen times, security all updated a few more times, quick time player updated followed your page instructions. adobe flash player crash bar appears about every minute, even though videos usually play. does not have report crash box most the time. cleaned out unnecessary stuff, and also thunderbird mail will not let me get into it even with last password and when I try to change it, your site claims it has sent link to my yahoo mail which it never does, not in spam either and I tried that like 10 different times, so that is now working either. I am not a techy person, but have used computers since 2005 and have never had a problem like this when I have upgraded mozilla in the past. thank you, Deborah.

Asked by LONEWOLFWOMAN 5 years ago

Last reply by FredMcD 5 years ago

  • Locked
  • Archived

How to recovery loss folders/emails using thunderbird iMac see email sent to support team

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1268613. Please follow up there, thanks.] Mr Toad-Hall Sept 14 2019 at 12:42 am provided solution… (read more)

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1268613. Please follow up there, thanks.]

Mr Toad-Hall Sept 14 2019 at 12:42 am provided solution to above issue. Excellent instructions. However when I open folders as instructed no email were in folders I did have 2 older folders from past POP account

Next step?? Thank you

Asked by jfurb631 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

email links in Thunderbird no longer work

I have a similar. but not identical issue email link issue; since last two Firefox updates, clicking on email links evoke the error message: "Firefox is already running,… (read more)

I have a similar. but not identical issue email link issue; since last two Firefox updates, clicking on email links evoke the error message: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." and prompts me to close Firefox or quit. How do I fix this?

Asked by DamEG 1 year ago

Last reply by FredMcD 1 year ago