Firefox Community Forum

When following the instruction to sync bookmarks on Android phone it leads me to items that are not there. Open Firefox mobile on phone. Ok. Hit the 3 dots drop down. Ok. Choose sync and save. Not there? I click my email and it shows sync. I click that and it shows the last time I sync my phone. 0 minutes. Ok. It shows a QR code to scan from the Firefox app. It instructs to click ready to scan. That's not there either. If instructions lead you down paths that are not present, the instructions are useless. Anyone else having this experience? Thanks..........

All my saved passwords are missing. I am synced and logged into an Android phone. I usually use an iphone but have not checked syncing there yet, or on a computer/laptop.

I'm attempting to set up Firefox in a newly installed OS and have logged into my Sync account. Many aspects seem to be loaded in, but the status via the Settings is stuck at "Syncing..." despite waiting several hours. Quitting Firefox results in a crash window popping up.

There are no files in the weave/logs directory. The weave/failed directory has multiple json files; most almost completely empty. addons.json has an ID, but that's pretty much it.

Deleting the .mozilla directory and starting over yielded no change in behavior.

Any help would be appreciated. Thank you.

因工作需求，分别在五台电脑登录我的火狐账号（国内版账号），进行书签操作共享。 现在不知道因为什么问题导致，是火狐的历史书签没法多端同步（自动/手动均无效）， 其中尝试设置了 排障模式/about：config部分参数： ①contextParam--fx_desktop_v3； ②identity.fxaccounts.oauth.enabled设置为false，仍然未解决问题。 有解决方法方便直接联系3003378498@qq.com，求求大神帮帮忙，谢谢

Hi there,

I just got a new laptop a few days ago and I signed into my Mozilla account but none of my bookmarks or history is pulling up. Does it take a while?

I recently got a new PC, and all my information was erased from it. I thought it wouldn't be a problem, as I expected to get everything back by logging into my account. However, after trying to sync my account for hours and searching on Google and YouTube for solutions, none of my information has returned.

When I contacted the person I bought the PC from, he said he couldn't help because I had forgotten to do something, possibly related to a Firefox update. I'm devastated and was hoping someone here could help. Is there a moderator or administrator who could assist with account recovery?

Hello,

Earlier today I reformatted my device but when I logged in to firefox I can only see my history is getting synced my bookmarks are empty, I've checked and bookmarks are check off and they should be synced. How do I get them to sync? It has worked fine in the past. Thanks.

I upgraded to Windows 11 yesterday. I have always been logged in to Firefox with my email, so I thought the bookmarks will come back once I log in on the new windows, but that didn't happen. Some of these bookmarks are work related, so they're fairly important.

Although I'm using the same email, my profile picture is gone too—replaced with a default one. (Not AI generated sentence. I just like using Em dashes)

What could have happened and what can I do to get my bookmarks back? I appreciate any suggestion you can give me.

Thank you in advance.

Hi,

I changed my password in my Mozilla account and now I can no longer sync my firefox for android.

I scan the QR code and on my android screen proceeded normal and asking me to confirm but in my desktop I get an error.

"General application error Something went wrong. Try again later."

I also tried in safe mode with no luck.

What to do now?

Hi,

I recently recovered my Lenovo laptop and when I sign in my Mozilla account again, nothing happens - no bookmarks, passwords, history etc. are imported. I'm not sure if it's important to mention, but I had to recover my password, in order to sign in after the recovery of my laptop.

When I look at the history of my account, it looks as if it starts on the day I recovered my laptop. I am, however, pretty sure that I use the right sign-in e-mail address.

Is there any way I (or someone from the Mozilla support?) could search with my IP address or the name of my device to find out in which account any history appears prior to the day of my recovery?

Any help would be very much appreciated as I have lost a very big amount of data...

Thank you in advance!

Best, Paris

I installed firefox on other PC and I logged in with my account. Despite having synchronization for passwords, bookmarks, etc., I can't sync my data on my new PC. Why is that?

Hello Team,

I had saved a lot of passwords and bookmarks to my account but as you can see, after I signed in, I cant see any of mentioned above. Kindly support for re-access of my bookmarks and saved passwords.

Regards, Saheem Munir

I set up sync, I went thru my old passwords on my Mac browser Firefox and deleted many old/dead ones, expected to see the list on my iPhone Firefox browser to match. Signed in properly on both, pressed sync several times each time showing complete.

I'm still seeing PW's I deleted on my Mac in my Iphone's list...

What could be the problem? I have uBlock Origin ad blocker installed.

Thanks