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  • Archived

I Do not get any confirmation email for account

Tried all night to get a account, stopped my antivirus prog, checked my email acount, but still no returning lenk for setup. Last is that it says that my email is not a e… (read more)

Tried all night to get a account, stopped my antivirus prog, checked my email acount, but still no returning lenk for setup. Last is that it says that my email is not a email?

Asked by jonsalve 2 years ago

Last reply by guigs 2 years ago

  • Archived

Can't sync.

I have two computers. One is Windows 7 and the other Windows 8.1. On the 7, I get to the point where the screen shows Welcome to Sync with a blue manage button and a smal… (read more)

I have two computers. One is Windows 7 and the other Windows 8.1. On the 7, I get to the point where the screen shows Welcome to Sync with a blue manage button and a small window in the right corner that says Sync Enabled: Firefox will begin syncing momentarily. And it has been that way for 10 minutes. It never indicates it is syncing.

On the Windows 8.1 computer, I cannot determine whether the sync account is the old one. There is no sync option in the menu button. When I go to Tools/Sync Now nothing happens. Under the options/sync tab there is NO option to Unlink this device.

So I can't tell if I have the old sync program and couldn't unlink if I did. Meanwhile, nothing happens on either computer when I choose Sync Now.

Asked by bobgri 5 years ago

Last reply by guigs 5 years ago

  • Archived

Sync Loss of Functionality

Before Firefox 29 I could tell my devices to copy all tabs, bookmarks, passwords,and history from Device A to Device B. THAT is what Sync used to be. Firefox 29 took away… (read more)

Before Firefox 29 I could tell my devices to copy all tabs, bookmarks, passwords,and history from Device A to Device B. THAT is what Sync used to be. Firefox 29 took away that functionality. I used to be able to flawlessly keep two other devices synced up with my main device. Now we have no control over our Sync accounts and it does nothing to Sync devices after you get the "Setup complete" graphic.

So after years of flawless Sync functionality, now all Sync does is nothing.

Mozilla took away functionality from their product. That is the issue I would like someone to address: bring back to Sync the ability to tell my devices to copy all tabs, bookmarks, passwords, and history from Device A to Device B.

Asked by profggiles 5 years ago

Last reply by guigs 5 years ago

  • Archived

"Unlink this device" hangs when attempting to set up new sync

Firefox's old sync was clunky but extremely useful. I can't get the new sync to work at all, which is not at all useful. Basically, I've gone to Settings > Options >… (read more)

Firefox's old sync was clunky but extremely useful. I can't get the new sync to work at all, which is not at all useful. Basically, I've gone to Settings > Options > Sync > Unlink this device. That displays a very large dialog box with just one very short statement on it which reads "Determining your account status ..." Apparently, that task takes a very long time indeed because I've let it sit there for two days, and it's still determining my account status. I can click OK or Cancel, and the dialog box will go away. Then, if I go back to Settings > Options > Sync, it doesn't even give me a chance to tell it I want to unlink. Instead it goes directly to the dialog box stating that it's still determining my account status.

I would very much like to be able to sync Firefox across a couple of computers. Is there any way to do that?

Asked by LarryTX 5 years ago

Last reply by guigs 5 years ago

  • Archived

Firefox keeps sending "New sign-in to Firefox" emails,but fails to start syncing.

I cannot just get sync to start. It continuously asks to confirm the SignIn, when tried to sync. Then it keeps sending "New sign-in to Firefox" every time it asks to sign… (read more)

I cannot just get sync to start. It continuously asks to confirm the SignIn, when tried to sync. Then it keeps sending "New sign-in to Firefox" every time it asks to sign in again.

The menu-window always just shows "Reconnect to sync..." After clicking it, it opens: about:preferences#sync There is "Sign in to continue". I sign in with the correct user+pass, it sends Email "New sign-in to Firefox", and goes to about:preferences#sync There again it asks "Please sign in to reconnect user@email" and it shows a pop-up window "Sync, enabled, Firefox will begin syncing momentarily."

... and that continues over and over again, email-box is getting new "New sign-in to Firefox" every time and it annoyingly refuse to start to sync.

The syncing with that firefox-account works with Android phone and Android-tablet, but not with Firefox v50.1.0 in Fedora Linux.

No proxies are in use. No NoScript-extension. uMatrix extensions has "enable everyting from *".


No proxies are in use.

Asked by zimon 2 years ago

Last reply by Kazenoryu 2 years ago

  • Archived

Can't receive confirmation email or password reset.

Hey guys, I am having quite a problem. I set up my account and didn't get the confirmation email. I tried having it resent and I tried doing a password reset. I didn't … (read more)

Hey guys, I am having quite a problem. I set up my account and didn't get the confirmation email. I tried having it resent and I tried doing a password reset. I didn't get either of those emails either. I added the domain to my safe mailers list and have checked in my junk mail folder and it is still not there. It is a hotmail account if that is relevant. Please help me out...

Asked by klear6 3 years ago

Last reply by Happy112 3 years ago

  • Archived

How to disable Firefox Accounts/Sync in mozilla.cfg?

I'm running the latest 59.0.2 version. I need to disable Firefox Account/Sync on a Windows 7 PC permanently using the lockPref value in the mozilla.cfg file, but I can't … (read more)

I'm running the latest 59.0.2 version. I need to disable Firefox Account/Sync on a Windows 7 PC permanently using the lockPref value in the mozilla.cfg file, but I can't figure out which item to lock when perusing the options in about:config.

Some resources tell me to disable services.sync.prefs.sync but this is not listed in about:config on my PC. The closest I have to that is services.synch.prefs.syncID.

Other resources tell me to disable identity.fxaccounts.settings but this is also not listed in about:config on my PC. The closest I have to that is identity.fxaccounts.settings.uri.

Any clues?

Asked by MattJH 2 years ago

Last reply by cor-el 2 years ago

Email with confirmation link does't arives.

Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used i… (read more)

Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used it to activate account on my PC or Android Phone. I'm using 2FA to my Google Account witch is the email for my Firefox Sync Account. But supposedlyi did.

I have tried to use keys generated by Google Authenticator (witch is only 2FA token I use, not counting Facebook App, witch I use only for FB) but no success. I tried to use this link https://accounts.firefox.com/signin and then use proper password. Then there is an information to check email for confirmation link. I get no email, noting in spam nothing nowhere. I did add the accounts@firefox.com email address to protect it from spam filters, but nothing in 4 days, waiting for a miracle. 

In an act of desperation i did change the password for the account. And i received email to confirm this chance witch a did. The email was send from accounts@firefox.com e-mail, and it arrived in my inbox immediately.

Why i do not get the confirmation email?

Asked by maciejszupiluk 3 months ago

Last reply by Chris Merchant 1 month ago

  • Archived

Share between several platforms, dual/multiple boot

Hi here!! I review a lot of mozilla docs (out dated or without complete info), forums, googling ... about how to share firefox/thunderbird/ligthing data between platforms… (read more)

Hi here!! I review a lot of mozilla docs (out dated or without complete info), forums, googling ... about how to share firefox/thunderbird/ligthing data between platforms on dual/multiple boot system. Every user in same trouble are repeating (copy/paste) in the solution to share the SAME FULL PROFILE on all platforms. I review profile data and folders and I can see files and config data that are platform dependent; then I think that share FULL PROFILE between is not the best approach, for example Linux and Windows will produce several problems (and a lot of problems with the add-ons) In these same mozilla docs recommends to share only data and maintain custom profile for each platform, but not more info how to do it. Please can some kind advanced :) provide some info about the correct approach. Or a better tech info about how is possible the recommendation of sharing same profile between platforms without problems. Because with the current doc info, there is no way to get a clear answer (Almost I can't :~). Thx guys!

Asked by tyler_durden_explorer 5 years ago

Last reply by John99 5 years ago

  • Archived

Can i view exact IP / location from which someone tried to sync my profile ?

So, i've just received an email that someone "signed in to my account with Firefox 18 on 2016-06-23 15:18 UTC" Can i get info which IP/location was used while doing so ? … (read more)

So, i've just received an email that someone "signed in to my account with Firefox 18 on 2016-06-23 15:18 UTC" Can i get info which IP/location was used while doing so ? I've already changed my password, but knowing that emails come with some delay and all you need is just a few seconds to sync all your passwords id say its a pretty bad thing..

Asked by Scr34mik 3 years ago

Last reply by rfkelly 3 years ago

  • Archived

Firefox wiped my saved logins - How to restore/merge from backup?

I have firefox sync set up, but I ask it not to sync logins. Recently, one of my profiles had an issue with sync and it asked me to reconnect. After reconnecting it cle… (read more)

I have firefox sync set up, but I ask it not to sync logins. Recently, one of my profiles had an issue with sync and it asked me to reconnect. After reconnecting it cleared all my saved logins. I have a backup of `logins.json` but how can i restore it so i have the old and new logins?

Thanks, Jayen

Asked by jayen 2 years ago

Last reply by cor-el 2 years ago

  • Archived

email returned when sync

Hello, it's me again, I keep asking this question and no one seems to know, Must be nice Mozilla dumping your whole IT support department on the community, I am sure you … (read more)

Hello, it's me again, I keep asking this question and no one seems to know, Must be nice Mozilla dumping your whole IT support department on the community, I am sure you save lots. Anyway, since Mozilla won't return my calls, and it's been over a month, can anyone, for the love of all that is holy explain to me why I can sync on two other devices but when I try to sync from my main laptop I get "Email Was Returned" , I have double checked the spelling, so, what's preventing it from going through? Somebody has to know, since Mozilla is keeping quiet.

Asked by VoltaireWhy 2 years ago

Last reply by rfkelly 2 years ago

  • Archived

I have lost my saved passwords after firefox sync with firefox for iOS

After installation of Firefox for iOS I synced it with my default account bws@bws.info and the correct password. After the sync the bookmarks are synced correctly over al… (read more)

After installation of Firefox for iOS I synced it with my default account bws@bws.info and the correct password. After the sync the bookmarks are synced correctly over all devices and all my stored credentials are gone. I need my credentials restored otherwise I will never be able to access a lot of web pages.

Asked by bws 4 years ago

Last reply by rnewman@mozilla.com 4 years ago

  • Archived

Can I reset my password and not loose my bookmarks?

My old laptop died, and I can't remember my password. Can I reset my password without loosing my bookmarks?? That's the whole reason I would need to sync in the first pla… (read more)

My old laptop died, and I can't remember my password. Can I reset my password without loosing my bookmarks?? That's the whole reason I would need to sync in the first place.

Asked by paganb 1 year ago

Last reply by chiron 11 months ago

  • Archived

New version is BAD!!!

Hi! My account - elzas07@ya.ru I have many years of syncing bookmarks, settings and passwords, but 2 months ago, when I installed a new version of Firefox on Windows Pro … (read more)

Hi! My account - elzas07@ya.ru I have many years of syncing bookmarks, settings and passwords, but 2 months ago, when I installed a new version of Firefox on Windows Pro 10, I can't do that. The instructions on your website do not help me. I go to my account in the browser, sync, but the bookmarks are empty!!!! I want my passwords, bookmarks and settings! Bad browser!

Asked by elzas07 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Invalid Authorisation Code

I'm trying to log back into Firefox Sync, when I get the authorsiation code to my email Inbox, I enter it into the Firefox login screen. I've tried Copying & Pasting … (read more)

I'm trying to log back into Firefox Sync, when I get the authorsiation code to my email Inbox, I enter it into the Firefox login screen. I've tried Copying & Pasting and manually typing the code, but no matter what I get the message "Invalid Authorisation Code" then after several attempts - I have to wait another 15 minutes before trying again.

I don't want to reset my password, as I don't want to loose all my bookmarks, history, saved passwords etc...

Asked by Rehnn 1 year ago

Last reply by guigs 1 year ago

  • Archived

My confirm email is in code and I cannot decipher it. What do I do now?

My "Finish Creating Your Account' email is in code so I cannot confirm my email or do what ever it is directing me to do. Note: I have had to sign in with a different ema… (read more)

My "Finish Creating Your Account' email is in code so I cannot confirm my email or do what ever it is directing me to do. Note: I have had to sign in with a different email to be able to send an email for support. Colin

Asked by Hollow-Colin 11 months ago

Last reply by Wesley Branton 11 months ago