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I need to syn my lap to my firefox account. Insturctions keep telling me to select Fire Fox Syn from my preferences and set up a Sync Account. But there is no choice visiable for opening Fire Fox Sync account.

Why I can't I see this? or where can I find it? Various Fire Fox sources say I need to set up an Firefox Syn account and that I can make a selection to do this in Firefo… (read more)

Why I can't I see this? or where can I find it?

Various Fire Fox sources say I need to set up an Firefox Syn account and that I can make a selection to do this in Firefox preferences. However this is no option for this available. There is a single option labeled sync but it doe does not synchronize my laptop to my account and none of my bookmarks etc are up to date.

Asked by Rollie 2 days ago

Last reply by cor-el 1 day ago

Syncing Problem

Hi there, I have saved my google account's password in my Firefox account and its something very strong. Now I try to sync Firefox but it asks me to enter 6 digits code s… (read more)

Hi there, I have saved my google account's password in my Firefox account and its something very strong. Now I try to sync Firefox but it asks me to enter 6 digits code sent to my email but I can't access my email unless I access my passwords in my Mozilla account!

Asked by Ǝ 5 days ago

Last reply by cor-el 4 days ago

Accidentaly logging off and lost last opened session with 50+ tabs

Hi, Could you recover for me last session, which I was used on my account? I accidentally logged off, before I opened last session on the new computer... please advice. B… (read more)

Hi, Could you recover for me last session, which I was used on my account? I accidentally logged off, before I opened last session on the new computer... please advice. Best regards, Krzysztof

Asked by krzysztof.skarbecki 1 week ago

Last reply by Tan Chee Keong 4 days ago

Saved passwords in Firefox not syncing to Google account

I use Firefox as my default browser. I have sync turned on. Im signed in thru my google account. Firefox does NOT sync to my Chrome browser and Google account. Whats the … (read more)

I use Firefox as my default browser. I have sync turned on. Im signed in thru my google account. Firefox does NOT sync to my Chrome browser and Google account. Whats the fix?

Asked by Craig N 1 week ago

Last reply by TyDraniu 1 week ago

Firefox account password change email broken

When I tried to reset my Firefox account password, I got an email from accounts@firefox.com (screen attached) which was supposed to contain a link for resetting the passw… (read more)

When I tried to reset my Firefox account password, I got an email from accounts@firefox.com (screen attached) which was supposed to contain a link for resetting the password. None of the elements of the email was actually a clickable link. Luckily I finally remembered my password, but if I hadn't, I wouldn't even have a way to ask for support. Pls, fix the email you send your users.

P.S. Why does resetting password delete your data, like bookmarks etc.? (screen attached) Now, this is whole other level of crazy, from a user's perspective, isn't it? An analogy would be email service deleting your emails after changing password. I want my data stored after changing password. Or don't I?

Cheers

Asked by anka.nahumko 1 week ago

Last reply by Dropa 1 week ago

Can't log in to account. Need master email for it to happen.

Please tell me what is the red field error saying... I can't remember creating firfox sync on another email thet, that one in image I send with this message. Perhaps You … (read more)

Please tell me what is the red field error saying...

I can't remember creating firfox sync on another email thet, that one in image I send with this message.

Perhaps You can tell me what email adress I forgeted or it is bug or something ?

Asked by beniamin.krasnopolski 1 week ago

Last reply by Dropa 1 week ago

I cannot access my Firefox online browser with my new email address

I have lost access to my Firefox account to get back on Facebook and my email address. Can you help me out to get back on my Firefox via my desktop Firefox app, please. … (read more)

I have lost access to my Firefox account to get back on Facebook and my email address. Can you help me out to get back on my Firefox via my desktop Firefox app, please.

Asked by Makaylar Georgina Angelshim 1 week ago

Last reply by Dropa 1 week ago

Lost recovery key and my data disappeared after reseting pass

Hello, My name is Cezar Dobre and I have a problem with my account: - after I have reinstalled my operating system, I tried to recover my old data - I lost my recovery ke… (read more)

Hello,

My name is Cezar Dobre and I have a problem with my account: - after I have reinstalled my operating system, I tried to recover my old data - I lost my recovery key so I have reset my password - I didn't know that if I do so, my data will disappear - meanwhile I have also found my previous recovery key

How can I get my old data back? Please help!!

Thank you!

Asked by cezarcdobre 1 week ago

Last reply by Seburo 1 week ago

Authenticator app

Hi everyone I lost my phone a couple of months ago so I haven't access to my authenticator app, now I wanna sync my new phone's Firefox and it need to access to the two-s… (read more)

Hi everyone I lost my phone a couple of months ago so I haven't access to my authenticator app, now I wanna sync my new phone's Firefox and it need to access to the two-step code that I haven't access to it. what must I do? I appreciate your help.

Asked by nasser00100 1 week ago

Last reply by jonzn4SUSE 1 week ago

How does resetting my account work with Firefox Sync.

So I forgot the password for my account, if I reset it, and therefore reset all of my bookmarks history etc, can I recover them by syncing again with my phone or is the a… (read more)

So I forgot the password for my account, if I reset it, and therefore reset all of my bookmarks history etc, can I recover them by syncing again with my phone or is the account reset across devices?

Asked by steveman97 1 week ago

Last reply by cor-el 1 week ago

I can't recover my account

My email changed from a .com to a .org and I was forced to reinstall windows before I could change it so I can't recover my account, which has passwords I need attached t… (read more)

My email changed from a .com to a .org and I was forced to reinstall windows before I could change it so I can't recover my account, which has passwords I need attached to it.

Asked by infamousdrew 2 weeks ago

Last reply by Dropa 1 week ago

Passwords disappeared from sync account

For some reason my passwords went missing locally and when I went to sync them my account would not connect and the saved password was missing. So I went through the pass… (read more)

For some reason my passwords went missing locally and when I went to sync them my account would not connect and the saved password was missing. So I went through the password reset process to sign into my sync account and when I resigned into it to sync, there was no passwords on the account.

Is there any backup performed by mozilla or any other way to get like a backup of the online account passwords somehow. My local logins.json files are corrupt so I cant use them.

This is extremely disappointing if they cant be retrieved.

Asked by georgek3 2 weeks ago

Last reply by Seburo 1 week ago