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Dissappointed in you support

I have had the same stupid problem for 3 years. I lose power to my MAC and I have to redo all the stuff on Firefox. I lose homepage, BookmarksI really want to speak to a… (read more)

I have had the same stupid problem for 3 years. I lose power to my MAC and I have to redo all the stuff on Firefox. I lose homepage, BookmarksI really want to speak to a voice on the phone so I can explain it but that is not an option on the website. I WANT TO SPEAK TO SOMEONE WHO CAN HELP ME!!!!! I have tried a couple of the self solutions and I have the same problem. I am about to just delete this POS and go back to POS Safari. Firefox works wonderful when it is up and running but if my machine loses power or I reboot, Firefox gets wrapped around the axel and I can't get my Bookmarks/favorites back. Also, LASTPASS used to have a small icon in the upper right part of my homepage......now that is gone. I hope to here back from you.

Robert

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by rdsomers 1 week ago

Last reply by Chris Ilias 1 week ago

Something is wrong

Hello! I also have a problem with mozilla! The account is always disconnected when I restart the MAC. And I always have to log in to my mozilla account. What can I do to … (read more)

Hello! I also have a problem with mozilla! The account is always disconnected when I restart the MAC. And I always have to log in to my mozilla account. What can I do to stop being delegated? Thanks!

Asked by Razvy 1 week ago

Last reply by FredMcD 1 week ago

  • Solved

Stopping Firefox from displaying my Sync account's email

I recently made an account for Firefox so I could use Sync. Whenever I press the three lines at the top left corner it displays my email, for whatever reason. I share my … (read more)

I recently made an account for Firefox so I could use Sync. Whenever I press the three lines at the top left corner it displays my email, for whatever reason. I share my screen often and I wouldn't want to accidentally leak my email and/or any other sensitive information.

Is it possible to make Firefox display my username instead of my email, or make it go away completely without losing functionality? Thanks in advance!

Asked by User 2 weeks ago

Answered by jscher2000 2 weeks ago

Firefox Profile gone

Hello everyone, after a fresh reinstallation of Windows 10 and signing into my firefox synch account, all my bookmarks, History, saved passwords and all settings are miss… (read more)

Hello everyone,

after a fresh reinstallation of Windows 10 and signing into my firefox synch account, all my bookmarks, History, saved passwords and all settings are missing.

I have clicked on synch many times but unlike in the past, where after a new installations I could simply log into firefox to get my old settings, this time everything is gone.

Can anyonne help please?

Asked by sahir-jamil-shahid 2 weeks ago

Last reply by sahir-jamil-shahid 2 weeks ago

  • Solved
  • Locked

Dumb sync

Deleted previous account, created new. Idiotically, I can access new account in Chrome but not in FF. FF continually displays deleted account email address despite clear… (read more)

Deleted previous account, created new.

Idiotically, I can access new account in Chrome but not in FF. FF continually displays deleted account email address despite clearing cache, and when I attempt to "use a different account" - the new active account - the result is as in the screenshot. It does not accept the address.

Asked by Jason 2 weeks ago

Answered by jscher2000 2 weeks ago

Blocked

The following report was sent from my bitdefender protection VPN " Firefox.exe attempted to establish a connection relying on an expired certificate to us.shb-sync.com. W… (read more)

The following report was sent from my bitdefender protection VPN " Firefox.exe attempted to establish a connection relying on an expired certificate to us.shb-sync.com. We blocked the connection to keep your data safe since websites must renew their certificates with a certification authority to stay current, and outdated security certificates represent a risk

Asked by irene.graham04 2 weeks ago

فشل تاكيد حسابي علي فايرفوكس

بعد التحية الطيبة لا استطيع الي تاكيد حسابي علي فايرفوكس نظرا لان حسابي علي جيميل تم اختراقه وبالتاالي تم غلقه فهل من مساعدة لتاكيد حسابي علي فايرفوكس والوصول الي كلمات ا… (read more)

بعد التحية الطيبة لا استطيع الي تاكيد حسابي علي فايرفوكس نظرا لان حسابي علي جيميل تم اختراقه وبالتاالي تم غلقه فهل من مساعدة لتاكيد حسابي علي فايرفوكس والوصول الي كلمات السر مع الشكر

Asked by kabrio2018kk88@gmail.com 2 weeks ago

请求帮助,希望有人可以来帮助我

我不知道我在这个地方提出问题是否合适,不过我还是没办法,只能在这里寻求帮助,我的Mozilla账号在浏览器Mozilla官网,在https://support.mozilla.org/zh-CN/get-involved/questions这个网址里面有一个我要报名选项,我由于好奇心的驱使,我点击了,但是,这导致我现在加入了Mozilla… (read more)

我不知道我在这个地方提出问题是否合适,不过我还是没办法,只能在这里寻求帮助,我的Mozilla账号在浏览器Mozilla官网,在https://support.mozilla.org/zh-CN/get-involved/questions这个网址里面有一个我要报名选项,我由于好奇心的驱使,我点击了,但是,这导致我现在加入了Mozilla志愿者计划,但是我自己的能力不足,不足以帮助他人,所以我希望我的账号可以退出这个计划 我现在已经在中国的一些网站寻找过了办法,也到中国的一些论坛上面,例如知乎等地方寻找了解决办法,但是没有答案,所以只能用邮件来寻找你们官方的帮助,由于中国大陆的谋智网络有限公司没有这项功能,我是在国际版的Mozilla基金会官网发生的这个事情,所以,我希望能得到你们的帮助,我因为这个已经找了快两个小时的办法了,所以我希望官方可以帮助我,拜托了

Asked by alsttabblt 2 weeks ago

Firefox Mobile is still using Old Passwords even after Sync-ed with Desktop

I think Firefox Sync from Desktop to Mobile is having issues. I am not seeing the saved logins cascaded across the devices even after an explicit manual Sync option exerc… (read more)

I think Firefox Sync from Desktop to Mobile is having issues. I am not seeing the saved logins cascaded across the devices even after an explicit manual Sync option exercised too.

Or is it mandatory to install Lockwise also installed in both the devices. I was of the opinion that the built-in sync of the browser would take care of this requirement.

Asked by Deepak K Vasudevan 2 weeks ago

  • Solved

Sync and pair QR codes cut off at the bottom, can't scan them with phone on Linux

I am using the latest MX Linux Distro and Firefox 85. I am trying to setup sync with my phone so I can access all my bookmarks and such on my phone. It pops up with a QR … (read more)

I am using the latest MX Linux Distro and Firefox 85. I am trying to setup sync with my phone so I can access all my bookmarks and such on my phone. It pops up with a QR code to scan in the Firefox on the phone but it would never scan. After a closer look at the QR code, it is cut off at the bottom and there seems to be nothing I can do to get around that. Endless searches make it out that I am the only one having this problem.

I don't know if this is a bug in Firefox, a bug in the interface, a bug somewhere else, or what. I just want to make it work. Thank you.

Asked by markreaves1984 2 weeks ago

Answered by markreaves1984 2 weeks ago

Old e-mail address blocked

Good day, I need to connect to my previous account, but my e-mail address is unavailable and / or deleted since few years. How could I get connected please to my account … (read more)

Good day,

I need to connect to my previous account, but my e-mail address is unavailable and / or deleted since few years. How could I get connected please to my account without the code sent to my desactivated old e-mail mailbox?

Regards,

Guylain Bastien

Asked by Guylain 2 weeks ago

Last reply by Wesley Branton 2 weeks ago

Firefox restoring unwanted deleted bookmarks when synced

Whenever I sync, Firefox restores bookmarks that I have deleted in the past. I only want to keep all my devices synced with my main Firefox app on my computer. Is there … (read more)

Whenever I sync, Firefox restores bookmarks that I have deleted in the past. I only want to keep all my devices synced with my main Firefox app on my computer. Is there any way to avoid this problem?

Thanks

Asked by firedog194859 2 weeks ago

Last reply by firedog194859 2 weeks ago

  • Solved

Extensions

I installed Firefox onto my third device, and it synced my data, including my extensions. The only thing is, they don't show up in my tool bar like they do on my other de… (read more)

I installed Firefox onto my third device, and it synced my data, including my extensions. The only thing is, they don't show up in my tool bar like they do on my other devices. I tried several different things, but the icons for the extensions don't even show up in the customization tab. They don't autofill or work at all, despite saying that they are installed and active.

Asked by gocoda 2 weeks ago

Answered by jscher2000 2 weeks ago

Disable automatic sync / only allow manual "sync now"

I have recently started using Firefox Lockwise with a master password and I am syncinc them with Firefox Sync. I am strongly considering switching to another service, bec… (read more)

I have recently started using Firefox Lockwise with a master password and I am syncinc them with Firefox Sync. I am strongly considering switching to another service, becaues Firefox keeps asking for my master password on startup (because it tries to sync the encrypted passwords). This happens on Windows and Linux.

I have already tried to follow the steps from

https://support.mozilla.org/en-US/questions/986220

I have also read answers that suggested installing an addon or disconnecting from sync, but I wouldn't consider these proper solutions for this rather simple feature.

Does anyone know about some preference key that I have missed? Thank you!

Asked by Niklas Mohrin 3 weeks ago

Last reply by Niklas Mohrin 2 weeks ago

All my saved logins and passwords have disappeared - what is going on?

The title says it all. I sat down this morning with planned work to do on my computer and when I tried to log into a site found there was no automatic completion of usern… (read more)

The title says it all.

I sat down this morning with planned work to do on my computer and when I tried to log into a site found there was no automatic completion of username and password.

Checking my saved logins and passwords, I found there were no saved logins and passwords!

Apparently, this is an improvement to Firefox called Lockwise!

So, where do I find my saved logins and passwords, please?

And how do I get back to a version of Firefox which doesn't use Lockwise?

Asked by fedup101 2 weeks ago

Last reply by fedup101 2 weeks ago

Not in FOREIGN COUNTRY

I live in Minnesota USA but according to many sites I contact I am listed as being from a foreign country. Here is one of the ADS...I get multiples daily. Advertisement: … (read more)

I live in Minnesota USA but according to many sites I contact I am listed as being from a foreign country. Here is one of the ADS...I get multiples daily. Advertisement: (Venha buscar o seu Jeep Renegade.) Oft times I cannot order things because the co. doesn't mail to "my country" or many articles I can't read also because of "my country address" . How do I correct this? THANK YOU for your time.

I am Karen Hendrickson Minnesota, USA k9kats09@aol.com

Asked by K9kat 2 weeks ago

Last reply by cor-el 2 weeks ago

Bookmarks from Mobile not transferring to Desktop

Hi, I recently did a clean install of windows. I reinstalled firefox and signed in to my normal account, but none of my bookmarks or addons were there strangely. I still … (read more)

Hi,

I recently did a clean install of windows.

I reinstalled firefox and signed in to my normal account, but none of my bookmarks or addons were there strangely.

I still have them all on my mobile Firefox app though...why have they not synced over? Thanks

Asked by harrycallard61 2 weeks ago