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  • Archived

firefox won't launch in Windows 7 after update

Since the last update to Firefox 65, it won't launch on my Windows 7 64 bit. It shows in the running process. I've gone through all the forums and helps. I've checked com… (read more)

Since the last update to Firefox 65, it won't launch on my Windows 7 64 bit. It shows in the running process. I've gone through all the forums and helps. I've checked compatibility, cleared out my allowable programs and re-entered, checked my Windows defender, plus everything else I could find. It would not open in safe mode although I tried something once (no idea what) and it did open briefly to save my bookmarks but then I couldn't get out or back in. I'm at a loss what to do at this point and I really like Firefox. I'm not savvy with computers but I know some and can follow directions. Firefox worked fine until the update and nothing has changed on my computer since that point except downloading Chrome to have a browser.

Asked by Suiterain 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Automatic launch of Firefox, also when other firefox windows are already open.

Hello, since months I have problem with automatic launch of Firefox on my computer, It's really insupportable. I'm ready to abandon firefox. I'm on windows 10 and I use … (read more)

Hello,

since months I have problem with automatic launch of Firefox on my computer, It's really insupportable. I'm ready to abandon firefox. I'm on windows 10 and I use Firefox 83. There is 3 different sessions on my computer and only one has the problem.... my session. Firefox launch a new windows always and regularely, when the computer start, and all the time during the use of my sessions. If i'm already on Firefox, a new windows open's.... If I close this one, few second after an other open's..... If I put this one on background, about 1 min after again an other open's. Like this always and indefinitevely. Whatever my use of the computer or the site to visit. Even when I don't use internet and use other software to work, Firefox starts up and goes in front of my software. If I let my session opened and I do nothings, after a certain time a lot of firefox windows are open. You can easily understand why I say that It's really insupportable... and this only with Firefox on my session.

My computer is protected with antivirus, and I did a full scan several time, I also tried with an other antivirus software. I used 2 softwares for detect malware... Nothing. I try to uninstall and reinstall Firefox, but the problem still the same after reinstall. I already set the "toolkit.winRegisterApplicationRestart" on "false" but firefox start alone again, again, again...

Does anyone has an idea of what is the problem and what I can do ?

Thanks.

Asked by GHOE70 11 months ago

Last reply by FredMcD 10 months ago

  • Archived

Firefox is non responsive when it opens.

Firefox was running slowly, so I closed Firefox and re-booted the computer. When I tried to re-initialize Firefox, only the very top portion, above the solid line, came u… (read more)

Firefox was running slowly, so I closed Firefox and re-booted the computer. When I tried to re-initialize Firefox, only the very top portion, above the solid line, came up, and Firefox was immediately not responsive, and it would close only via the Windows "not responsive" window or the Task Master, not via the "x" in the upper right. I tried to initialize several times, re-booted, and tried again. I have also tried uninstalling and re-installing Firefox, with the same result. Is there any way that I can get Firefox back?

Note: I'm using Google Chrome now, because Firefox won't work at all.

Asked by grbartlett 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Two Pop-Up Windows Open When Firefox Is First Opened Each Day (MAC)

When I first turn on my computer and open Firefox I get two pop-up windows that open with Firefox. One is a malware type window that says something to the effect of "fix … (read more)

When I first turn on my computer and open Firefox I get two pop-up windows that open with Firefox. One is a malware type window that says something to the effect of "fix your mac of errors". I can't remember what the second window says. Either way it is super annoying and I want it to stop! I have ran Malwarebytes scans, and have ran my Sophos antivirus scans as well and nothing has come up. My browser does not seem to have been hijacked as my homepage and everything else is in tact. I know how to uninstall Firefox, but I am not sure where to find the Firefox folder that needs to be deleted to make Firefox a completely new install. If someone could instruct me on how to do that I would appreciate that!

Mac OS X 10.11.4

Asked by Mslaguy007 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

I cant stop FF opening at startup of my macbook os sierra

I've tried system preferences and ctrl click on the FF icon and check/uncheck Open at log-in but FF keeps opening at startup. If I cant fix it I'll have to take it off my… (read more)

I've tried system preferences and ctrl click on the FF icon and check/uncheck Open at log-in but FF keeps opening at startup. If I cant fix it I'll have to take it off my laptop so I'd appreciate any help.

Asked by Morse 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

FF not responding on every computer with Windows 10

ever since I have upgraded to Win10, all the laptops/PCs of my family are unable to run FF properly. on each page the browser stalls freezing the pagemakiog it impossible… (read more)

ever since I have upgraded to Win10, all the laptops/PCs of my family are unable to run FF properly. on each page the browser stalls freezing the pagemakiog it impossible to use. pls help me. the idea of going back to IE depresses me but don't see any other option if things don't start working again thanks

Asked by loukaa 5 years ago

Last reply by FredMcD 5 years ago

Firefox very slow starting up and one more issue...

I had tried everything. I have deactivated all FOUR of my plugins and started up Firefox again. I have uninstalled and reinstalled a fresh copy. I installed Firefox on an… (read more)

I had tried everything. I have deactivated all FOUR of my plugins and started up Firefox again. I have uninstalled and reinstalled a fresh copy. I installed Firefox on an SSD even and it is still painfully slow. I have the same plugins and such on Chrome and that one opens up immediately. So I have been using Chrome a lot more lately because Firefox is opening slowly these days. Takes 15-20 seconds for Firefox to open every single time. I have deactivated each plugin one by one to see if they were causing the issue and sure enough, all of them were clean. Firefox still opens slowly.

On an unrelated note, I have been using Chrome a lot more lately also because some things on a webpage don't work on Firefox. I can't explain it. Like on the hickory farms website, I click on the Add To Cart button and it looks like it is being pressed, but nothing is added to the cart. This type of thing happens across the internet on many different sites. When I go to Chrome, everything works as it ought to. I have my settings set to Standard in Privacy and Security. I don't know where else I have to check and change things to get those buttons and other links and such to work.

Asked by Dyrelogan 4 months ago

Last reply by fidservant 2 months ago

  • Archived

After updating, Firefox hangs and doesn't respond upon opening.

After updating Firefox in the most recent update it hangs upon opening. I would try the other fixes for hanging but Firefox is unresponsive and I can't access anything wi… (read more)

After updating Firefox in the most recent update it hangs upon opening. I would try the other fixes for hanging but Firefox is unresponsive and I can't access anything within it to fix it.

Asked by antoinethegreat 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

Firefox 62+ does not start

I had Firefox Developer Edition running for ages. Always kept it up to-date. Now the latest update made it stop working AT ALL. There is nothing. The executable pops up i… (read more)

I had Firefox Developer Edition running for ages. Always kept it up to-date. Now the latest update made it stop working AT ALL. There is nothing. The executable pops up in Taskmanager for a split second and then its gone.

I went back to beta. Worked for a couple days. Now an update came in: BAM! same thing! Now I have 2 broken Firefoxes on my PC.

Not even running the Profile manager worked!!

Back to standard version: Works

Asked by ewerybody 3 years ago

Last reply by Shadow110 3 years ago

  • Archived

Windows 10 says I can't access specified firefox drive after latest update

I get an error saying "windows cannot access the specified drive, path or file. You may not have appropriate permissions to access the item" after latest windows 10 upgra… (read more)

I get an error saying "windows cannot access the specified drive, path or file. You may not have appropriate permissions to access the item" after latest windows 10 upgrade and firefox will not run at all. It is trying to access my users subdirectory

Asked by linco15 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox crashes all the time - tried refresh, safe mode, disabling hw acceleration. Reinstalled multiple times including earlier version.

Have tried just about everything (i think) as i have read in the other support posts. When i boot my computer and try firefox, it loads for a second and then crashes ask… (read more)

Have tried just about everything (i think) as i have read in the other support posts. When i boot my computer and try firefox, it loads for a second and then crashes asking to send the crash report and to restore the tab. I click yes and it crashes again with the same window. Sometimes if i reboot it all of a sudden works. But literally everyday when i log on for the first time it crashes, then i reboot and sometimes it crashes, and then sometimes on the second reboot it just works somehow. I have tried installing earlier versions, refreshing firefox, starting in safe mode etc.

Here are a few of the crash IDs that were submitted successfully (others failed to submit). Thanks for your help.

bp-184c9810-753f-4c95-8ab9-7bdbf0201123 bp-9dd6128c-efde-48d2-8a60-cca8b0201123 bp-838ee5a6-c78d-441d-a830-78be20201123 bp-cad59347-bdef-48a8-9965-742960201123

Asked by dan.kline 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

Firefox crashes

firefox immediately crashes period! the second I click on the icon it comes up says embarrassed go to click on it and immediately crashes before even bringing up the home… (read more)

firefox immediately crashes period! the second I click on the icon it comes up says embarrassed go to click on it and immediately crashes before even bringing up the homepage ....have submitted crash reports

Asked by philsr1 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

Updated to Mac Sierra, now Firefox will not open.

Firefox browser worked perfectly with my iMac 27" with Snow Leopard. After upgrading to Sierra 10.12, Firefox will not open. I downloaded and installed the latest version… (read more)

Firefox browser worked perfectly with my iMac 27" with Snow Leopard. After upgrading to Sierra 10.12, Firefox will not open. I downloaded and installed the latest version of Firefox from your site, which states that it will automatically determine compatibility with my operating system.

Interestingly, when I click on Firefox, there is no response, no "Firefox" on the top left of the screen next to the small Apple logo, and no Firefox page, nota. Yet when I bring up the "Force Quit" box, Firefox is listed as if it is open and you can click on it to make it "quit".

BTW, Google Chrome and Safari are working perfectly with Sierra.

Please help me get my Firefox back. Thanks,

Asked by DesmoDancer 5 years ago

Last reply by FredMcD 5 years ago

Trying to open Firefox results in a blank window quickly opening and reclosing.

I just installed the Firefox browser using the installer on the official website. When I attempt to open Firefox, even as administrator, the window either quickly opens a… (read more)

I just installed the Firefox browser using the installer on the official website. When I attempt to open Firefox, even as administrator, the window either quickly opens and closes or doesn't open at all. I have no clue what is happening.

Asked by grayhoang 1 week ago

Last reply by FredMcD 1 day ago