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settings are locked

Firefox is locked by this:"Your browser is being managed by your organization." I have No Organisation. I am a private user! How do I unlock it? as nothing seems work! … (read more)

Firefox is locked by this:"Your browser is being managed by your organization." I have No Organisation. I am a private user! How do I unlock it? as nothing seems work!

Asked by Birger Abrahamsen 3 months ago

Last reply by James (On Leave) 3 months ago

  • Solved
  • Archived

AI chatbot custom prompts / textbox field as in screenshot

Hello I was reading this article: https://support.mozilla.org/en-US/kb/ai-chatbot In the section: "Select text to see suggested prompts" there is a screenshot which sh… (read more)

Hello

I was reading this article: https://support.mozilla.org/en-US/kb/ai-chatbot

In the section: "Select text to see suggested prompts" there is a screenshot which shows pre-written prompts and a textbox from the shortcut for AI prompts menu. Is it possible to have custom promts which are added to this menu?

Thanks

Best

Noah

Asked by noah18 7 months ago

Answered by TyDraniu 7 months ago

  • Solved

On Startup FF makes TCP connections to inappropriate website

I was tracing some network activity for an unrelated issue and noticed that when FF starts up it immediately makes multiple TCP connections to livejasmin.com. I have thi… (read more)

I was tracing some network activity for an unrelated issue and noticed that when FF starts up it immediately makes multiple TCP connections to livejasmin.com. I have this site blocked by the Windows Firewall and have the host file direct it to 127.0.0.1 so nothing is actually going in or out, but why is FF doing this and how can I fix whatever was done to enable this happening?

I have cleared all cookies and cache, and disabled all addons, and even started in safe mode, but regardless of what I do the very 1st connections that FF makes are always to livejasmin.com, which is obviously not a legit place for FF to be doing any of its routine updates or optimization tasks. My home page is https://google.com and the livejasmin.com connections appear before the 1st attempt to connect to google so this is clearly something malicious that found a way to get into FF early in the startup process.

I have also run 2 different scans tools on the entire computer and both found nothing. I have reviewed all the running processes and do not see anything suspicious either. I do not see this issue with Chrome or Edge, just FF which is my primary browser. All browsers are updated to the latest version as well as the WIN10 OS.

I have also removed my profile and started FF up without the profile, and I noticed the livejasmin.com connections again while the FF "your profile cannot be found" error message popped up. When I had FF make a new profile and set it as the default the same connections to livejasmin.com were made when I restarted FF with the new profile. So it is not tied to my profile.

Asked by firefox3080 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Archived

all of my open tabs are gone after i relaunch firefox

Hello, Today i launch Firefox and all of my previously opened tabs where gone. Firefox launched with new tab and none of my tabs where there. How can i restore all of my … (read more)

Hello, Today i launch Firefox and all of my previously opened tabs where gone. Firefox launched with new tab and none of my tabs where there. How can i restore all of my tabs and why this is happening, what is the reason for that? Thank you in advance.

Best Regards to all of your team and Happy Holidays.


Metodi

Asked by spawn_neo 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

Getting message "Your browser is managed by your organization" in Linux Mint

I'm using Linux Mint cinnamon 22 and have the latest version of Firefox installed or updated from the app updates. Firefox was already installed and is my preferred brows… (read more)

I'm using Linux Mint cinnamon 22 and have the latest version of Firefox installed or updated from the app updates. Firefox was already installed and is my preferred browser. But i have the problem when i go to the settings page i see a message on top (picture attached with this post) that says "Your browser is manged by your organization".

Which is simply not true. This is my personal laptop and it belongs to me. I see an answer from Linux mint devs that they will take it up with Mozilla. But that was three years ago. Can this message be ignored or is it still the case? For peace of mind, how do i verify that something is not managing my device?

older post on this topic : https://support.mozilla.org/bm/questions/1366242 Operating system: Linux Mint 22.1 Cinnamon System: HP Envy 15t k100 personal laptop

Asked by Prasana Ramesh 3 months ago

Last reply by jonzn4SUSE 3 months ago

Chose the wrong button result I think said lcd not available

Today as usual went to open Firefox but made the wrong choice instead of choosing do you want to allow fire fox to be your browser I chose the wrong button result message… (read more)

Today as usual went to open Firefox but made the wrong choice instead of choosing do you want to allow fire fox to be your browser I chose the wrong button result message came up cannot open I think it was something like can not use I think it was like lcd.If that makes sense please help

Asked by maritom 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

New desktop version

You are fools. With the new desktop version you destroyed all my settings, all the sites I have remembered for years, without asking me if I wanted it because you turn o… (read more)

You are fools. With the new desktop version you destroyed all my settings, all the sites I have remembered for years, without asking me if I wanted it because you turn off all my extension. You shameless idiots, you have destroyed all my years of work. And now I have an empty Firefox. Since it is empty, I will never work with you again, because I do not know what you fools can do, and you do not even ask me. I will switch to a new, smarter browser.

Asked by Ruki Rule 3 months ago

Last reply by TechHorse 3 months ago

  • Solved

Can't sign in to bellsouth.net/att.net email

OK, this is getting to the point where I no longer want to use Firefox. I have had trouble in the past where if I went on Edge for some reason and logged in to my email, … (read more)

OK, this is getting to the point where I no longer want to use Firefox. I have had trouble in the past where if I went on Edge for some reason and logged in to my email, when I returned to Firefox I was logged out of all my Yahoo powered email accounts. When trying to log on I would receive the attached message and it would take hours, and sometimes days to be able to log on. Even when I was logged on to my main mail account, I would not be able to log on to the other two accounts. The last time this happened is when I realized it coincided with me logging into my email on Edge, so I have not logged into my email using Edge since then. Unfortunately that was just a coincidence, because it happened today and I hadn't been on Edge since I posted my previous question in February.

I am always logged into all three accounts, but since this happened two months ago, I only logged into my main account and one other on Firefox, but I have only accessed the main account since logging in to both of them. I only accessed the other two accounts on my phone, which was fine, but I sent my phone to get the fingerprint sensor repaired so I'm using my wife's old iphone now. Don't get me started on how this phone sucks, but I needed to access one of the other accounts today and I don't have either of them set up on the Yahoo app, and I didn't want to take the time to set up the one now when my phone should be back in my hands in a couple of days. I came in the house and fired up my computer again opened my email and switched to the account I needed and surprise! I was logged in. I did what I needed to do and tried to switch back to my main email when surprise again! I received that same dreaded message.

I have been trying to log in to my account on and off for about five hours now, and I'm about to toss my notebook across the room. That would leave me without a PC though, so I am forced to use Edge, but for how long? I have posted on Mozilla support many times in the past for different things, but I have never actually had anyone from Mozilla provide an answer to any of my issues. Is that because this is only a community forum? Does anyone that works for Mozilla or Firefox actually access this forum and see these questions? If it's only a community forum, where do I get post my issue to be able to receive answers from the people that make Firefox work? My last post in February had 17 views, seven others that have the same issue, (so I'm not the only one), and no replies other than my posts adding content because you can't edit your original post. Evidently the people that have an answer to my problems haven't seen it.

Maybe I selected the wrong topic? I don't remember what topic I selected two months ago, but I selected passwords and sign in today, so hopefully it's not the same topic and maybe I'll receive some input this time.

Thanks in advance.

Asked by Autotech1 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

Browser managed by Organization

I have a flag that says my Browser is managed by the Organization. I cant find any help on HOW to fix it, I only find pages telling me things that make no sense to me as… (read more)

I have a flag that says my Browser is managed by the Organization. I cant find any help on HOW to fix it, I only find pages telling me things that make no sense to me as a sole user. None of my other computer have this flag on the settings page.

How do I remove this or changes this setting, since it makes me feel like some outside agency has tried to control the browser

Asked by alini3581 5 months ago

Last reply by alini3581 5 months ago

  • Solved

Failed DNS queries when port specified

Hi, I'm having an issue with Firefox (on CachyOS, but i'm pretty sure that is not relevant) when I try to hit domain with PORT number. To be clear, I have a "service" I… (read more)

Hi,

I'm having an issue with Firefox (on CachyOS, but i'm pretty sure that is not relevant) when I try to hit domain with PORT number.

To be clear, I have a "service" I am locally hosting on a more widely available "domain.com" (those are examples of course...) I am using this typology to still be able to generate Let's Encrypt certs for domains (that I own) not accessible outside my network for those sub-domains, and am using therefore Pi-hole to serve the few IPs of my few "service123.domain.com"

When I use a Chromium based browser (or FF ESR v128) the only DNS query is for "https://service.domain.com:8000" is "service.domain.com" (as seen on pihole queries and in FF-ESR/Chromium DNS cache), whereas FF 135 there is first a "service.domain.com" (righfully answered by my local DNS), and then a second query "_8000._https.service.domain.com" is sent, but my pihole doesn't seem to recognize (and shouldn't have to interpret anything concerning ports), so it sends it to upstream DNS (which are unable to answer)

I have disabled DoH, and every extensions. So I am really lost on what as changed in FF that would explain this, or if it's a pihole config problem (weirdly only affecting FF 135+ ...)

Feel free to ask anything, I may have omitted important info. Thanks in advance

Asked by FabienB 5 months ago

Answered by FabienB 4 months ago

my internet provider's website blocked

On approximately Jan 15th 2025, I was blocked from accessing my internet provider's website/my account. I have worked with their techs on two occasions to resolve any po… (read more)

On approximately Jan 15th 2025, I was blocked from accessing my internet provider's website/my account.

I have worked with their techs on two occasions to resolve any possible issues on their end. We have determined that the problem is with Firefox/Mozilla's security, as they show no blocks on their end.

We tried with a new account, new passwords, but are still blocked. Please advise. I have enclosed a screen shot of what happens when logging in.

Asked by drvansteiner 5 months ago

Last reply by James (On Leave) 5 months ago

  • Archived

Clarification on Adding Username and Password to Proxy Settings

Subject: Clarification on Adding Username and Password to Proxy Settings Dear Firefox Support Team, I hope this message finds you well. I am reaching out to seek cl… (read more)

Subject: Clarification on Adding Username and Password to Proxy Settings

Dear Firefox Support Team,

I hope this message finds you well. I am reaching out to seek clarification regarding the configuration of proxy settings in Firefox. Specifically, I would like to understand how to include a username and password along with the IP and port address when configuring a proxy server.

Currently, I can enter the IP and port address in the network settings, but I am unsure how to include authentication details, such as a username and password, for proxies that require them. Is this feature natively supported in Firefox, and if so, could you please guide me through the steps to set it up?

Thank you for your assistance, and I look forward to your response.

Best regards, Emmanuel

Asked by emmamikky19 6 months ago

Last reply by cor-el 6 months ago

  • Archived

Why the focus on the search bar on the homepage and new tab automatically shifts to URL bar? I hate this. I cannot find any option to change this. Vivaldi gives us an option to decide what we want unlike Firefox.

Why the focus on the search bar on the homepage and new tab automatically shifts to URL bar? I hate this. I cannot find any option to change this. Vivaldi gives us an opt… (read more)

Why the focus on the search bar on the homepage and new tab automatically shifts to URL bar? I hate this. I cannot find any option to change this. Vivaldi gives us an option to decide what we want unlike Firefox.

Chrome focuses on the search bar on the new tab regardless, duckduckgo browser does same, edge does same, opera does same, Brave does same and Vivaldi does same but gives us option in the settings as in the image below. But Firefox automatically forces it. Why? Looks so cheap.

How to change this? I dont want this. I cannot see what I am typing when it shifts to smaller bar on the URL bar from the search bar.

And most importantly, I cannot change the new tab or homepage with any other search engine, like Duckduckgo or Ecosia or Brave Search, if I had any search engine addon from addon store. Chrome has no such BS show. If I am using Google, then new tab and homepage is of Google. But if I use any search, I have to suffer with underdeveloped same old FF new tab and homepage. Is this intentional or forced?

Edge is opening randomly, might be going back until this is user controlled.

https://connect.mozilla.org/t5/discussions/why-the-focus-on-the-search-bar-on-the-homepage-and-new-tab/m-p/81117#M31052

Asked by Net_Hunter_90s 7 months ago

Last reply by Net_Hunter_90s 7 months ago

is it possible to delete everything but speed dials

Hi, With ctrl+maj+del, you are able to delete everything cache cookies and such.. but is it possible to delete everything but speed dials or at least pinned speed dials&n… (read more)

Hi, With ctrl+maj+del, you are able to delete everything cache cookies and such.. but is it possible to delete everything but speed dials or at least pinned speed dials ?

Thanks

Asked by lassy_ 5 months ago

Last reply by lassy_ 5 months ago