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  • Archived

Did Not Connect: Potential Security Issue

Firefox detected a potential security threat and did not continue to www.google.com because this website requires a secure connection. What can you do about it? www.googl… (read more)

Firefox detected a potential security threat and did not continue to www.google.com because this website requires a secure connection.

What can you do about it?

www.google.com has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

The issue is most likely with the website, and there is nothing you can do to resolve it.

If you are on a corporate network or using anti-virus software, you can reach out to the support teams for assistance. You can also notify the website’s administrator about the problem.

Asked by nayeem.shaikh 2 years ago

Last reply by philipp 2 years ago

  • Archived

How do I prevent the CTRL-F shortcut from engaging in full-screen mode?

When I want to search for something on a website, I hit CTRL-F which activates full-screen mode. I would like to know this shortcut can be reprogrammed to search for some… (read more)

When I want to search for something on a website, I hit CTRL-F which activates full-screen mode. I would like to know this shortcut can be reprogrammed to search for something within a page instead of activating full-screen. I tried searching this community and on-line for this information but could not find it. Thank you for your time. I use Mozilla FireFox 67.0.4.

Asked by mozilla_user_1341 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Multiprocess can't be stopped via about:config. Why not?

Latest version of FF 68.0 has re-enabled multiprocess and won't allow me to disable via about:config. I've been with FF since pretty much the beginning, it's the only br… (read more)

Latest version of FF 68.0 has re-enabled multiprocess and won't allow me to disable via about:config.

I've been with FF since pretty much the beginning, it's the only browser I recommend to friends, family or clients. Since 10e and the whole multiprocess roll out, I've "fixed" peoples slow and unresponsive FF experience by disabling this useless feature and H/W acceleration.

Now my mailbox is full of complaints about slow unresponsive browsing, plus it using more system resources leaving clients with less powerful machines with real problems.

C'mon Moz, we've been mates for decades, stood by you when everyone was looking at whatever MS was waiving at them, laughed at Google when they tried to play with the big boy, but now I'm feeling sheepish about my claims of Mozilla putting its users needs first, not forcing features on users, giving its users a choice enabling a freedom that you don't have with Edge or Chrome

Please give us back one of the remaining freedoms we have left, don't be MICROSOFT!

Asked by Wizlon 2 years ago

Last reply by McCoy 2 years ago

  • Archived

Twitter: GIFs on DM (Direct Message) show up as black screen, can't save them

I am having a problem trying to see and save a GIF image. As you know, if you click on a GIF on Twitter, you will just get a black screen. The problem is easy to solve by… (read more)

I am having a problem trying to see and save a GIF image. As you know, if you click on a GIF on Twitter, you will just get a black screen. The problem is easy to solve by using a 3rd party site like EZGIF. But what if the image was uploaded to DM?

I have a GIF file that was given to me through Direct Message, and just like before, I get a black screen. However, because the post was sent to me privately, I have no idea how to save it. Unlike public posts, Direct Messages do not have a singular link that EZGIF can detect (eg. public posts have the "status" word in the URL, DMs do not), The only way I can now see GIFs of any kind on Twitter is to see them in my mobile device, an Apple iPod Touch or iPod Mini, but as far as I know, none of them allow me to save the GIF, only view it.

How can I see a GIF file that is on my DM, and save it while overcoming the dreaded Twitter glitch?

Asked by no1wammy 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Firefox won't let me drag-and-drop files from automatically-opened .zip archives into Windows Explorer

I am using Windows 7 Pro SP1 64-bit (fully updated) and Firefox 68.0 64-bit. The problem is that when I download any .zip archive and tell Firefox to "Open with... 7-Zip … (read more)

I am using Windows 7 Pro SP1 64-bit (fully updated) and Firefox 68.0 64-bit.

The problem is that when I download any .zip archive and tell Firefox to "Open with... 7-Zip File Manager" (or with Windows Explorer), after the archive has finished downloading and opened in a 7-Zip window (or an Explorer window), I cannot drag-and-drop the file contained in the archive onto a Windows Explorer window or the desktop. No matter where I try to drag the file to, the Windows mouse cursor is always a "cancel" icon and won't let me drop it anywhere.

If I then close the archive window and reopen it from the download folder (C:\Users\user_name\AppData\Local\Temp), now I can drag-and-drop correctly.

I know that this is a problem with Firefox, because if I try the same operation with the same .zip archive using the current version of Tor Browser (8.5.4 32-bit (based on Mozilla Firefox 60.8.0esr)) or with Internet Explorer (11.0.9600.19399) I do not have this problem.

Any help would be appreciated.

Asked by WillW 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Can I get already synced bookmarks off of a dead device? And other syncing issues...

This involves Firefox on Mac, Windows, Android, and iOS. I have been using Firefox on my MacBook since 2012, and been syncing to my Android phones since 2015-ish (a Huawe… (read more)

This involves Firefox on Mac, Windows, Android, and iOS. I have been using Firefox on my MacBook since 2012, and been syncing to my Android phones since 2015-ish (a Huawei, then Samsung, then another Samsung, replacing them as they broke). I never had any problems. I can't remember if I was able to access already synced bookmarks from broken phones, but since I move my mobile bookmarks into desktop bookmark folders pretty often, I was never bothered enough to check. Last October, my MacBook's logic board broke. Not long after, my phone broke. I got a secondhand iPhone, and signed into sync, but nothing synced up. I assume because my devices are already dead and no longer syncing? Is there anyway for me to access my laptop bookmarks? I still have the hard drive from the MacBook.

I finally have access to a computer again, this time a Windows desktop, and logged in to my Firefox sync to see if I could find any of my disappeared bookmarks. Nope, but something weird happened. I have about 200 bookmarks on my iPhone, and the first 139 migrated to the desktop. They show up under the 'Mobile Bookmarks' folder on the desktop, but I can no longer see them on my iPhone. The most recent 20 or so bookmarks are still available on my iPhone, but don't appear on the desktop. What just happened?

While going through all the help pages, I discovered that I do have a second Firefox profile, though I opened it up and there isn't anything on it. Not sure if that matters.

Thank you!

Asked by kblazesync 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Can't get back into Firefox

(I've previously posted this issue on a couple of other forums, with no help thus far. If you've seen either of those posts, please forgive the duplication; I'm a bit des… (read more)

(I've previously posted this issue on a couple of other forums, with no help thus far. If you've seen either of those posts, please forgive the duplication; I'm a bit desperate.)

After updating Firefox yesterday and restarting my Win7 I was unable to open my Firefox. The error message was "Can't open this item. It might have been moved, renamed, or deleted." I was given the choice to remove it or not. When I chose not, the event and error message reiterated; so I chose to remove. Thereafter I've been unable to bring up or download Firefox, with the following error message with each try:

XML Parsing Error: undefined entity Location: chrome//browser/content/browser.XUL Line Nunber 50, Column 1:

Asked by Odin3 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Can't access email on msn. Safari works. Firefox doesn't.

I get a screen that says "Connect. Organize. Get Things done" It wants me to either sign in to Outlook or create an account. I don't want to do either, but I can't ge… (read more)

I get a screen that says "Connect. Organize. Get Things done" It wants me to either sign in to Outlook or create an account. I don't want to do either, but I can't get past that screen and clicking on either button does nothing. Safari works fine but all my bookmarks, etc. are on Firefox. This screen has appeared randomly for several days but I could always work around it. No more. Microsoft says the problem is with Firefox, and since I Safari works, I'm afraid they're right. I really need to be able to use the information on Firefox!

Asked by Chris Bennion 2 years ago

Last reply by Linux User 2 years ago

  • Archived

Can't open and getting the error message:“Firefox” can’t be opened because Apple cannot check it for malicious software.

Keep getting the same error. Have tried to open my profile and get same error. DELETED hidden updates folder and get same error. Reinstalled and get same error. My fi… (read more)

Keep getting the same error. Have tried to open my profile and get same error. DELETED hidden updates folder and get same error. Reinstalled and get same error. My firefox was working fine last night. What happened? HELP??

Asked by cmtjudge 2 years ago

Last reply by Standard8 2 years ago

  • Archived

Firefox Sync account keeps logging me out

Starting within the past week, Firefox logs me out of Sync whenever I close it (and possibly also randomly when I don't log out). My bookmarks and passwords are still pre… (read more)

Starting within the past week, Firefox logs me out of Sync whenever I close it (and possibly also randomly when I don't log out).

My bookmarks and passwords are still present but I can't, for example, send/receive shared pages from other devices. "Send to another device" appears to work but doesn't actually send until I open the menu and "click here to sign in" (or whatever), then it *instantly* signs in.

I've never used a master password, and Privacy options are set to "Remember History". A couple times recently it's suddenly "forgotten" my device name, so my laptop shows up 4 or 5 times on other devices. I only recently was forced to switch to "stupid Windows 10" which is painful with only 2gb RAM, but I assume that's not related...

In "about:sync-log" there are plenty of "error-sync" log files (I'm not sure whether this is normal, or if there should be zero?)

Here my sync-errror file from today alone: https://pastebin.com/gsUb85tU -- ( potentially identifying data has been {**deleted**}. )

Asked by Rob 2 years ago

Last reply by hellosct1 2 years ago

  • Archived

When I am at website https://poczta.o2.pl works fine, but when I am logging to my mail, website is not loading, only few rows of text is displayed.

I tried cleaning cache, cookies, history - nothing works. In attachments I am sending how it looks. On logging page all is ok (second picture).

Asked by Indoctrine 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Amazon assistant won't download

I have updated Firefox to v68 but I am still unable to download or install Amazon Assistant. I still get the error message saying 'the add-on could not be downloaded be… (read more)

I have updated Firefox to v68 but I am still unable to download or install Amazon Assistant. I still get the error message saying 'the add-on could not be downloaded because of a connection failure'. What can I do about this?

Asked by BobScott 2 years ago

Last reply by WestEnd 2 years ago

  • Archived

I am having a problem with Gmail and its interface.

Hello, I am having a problem with Gmail and its interface. I am not able to click on any buttons and icons in Gmail because I dont see them or they are unclickable. I am … (read more)

Hello,

I am having a problem with Gmail and its interface.

I am not able to click on any buttons and icons in Gmail because I dont see them or they are unclickable.

I am using Firefox, the latest version. I was trying to log in in Chrome and Explorer and I didnt have any problem wiht Gmail. I have tried to reinstall Firefox, twice and also deleted cache and cookies. It didnt work.

I have tried also look to other similiar topics: https://support.mozilla.org/en-US/questions/1253059 and none of that helped.

Asked by Denis 2 years ago

Last reply by McCoy 2 years ago

  • Archived

Instead of opening up google to log into my gmail acct, I began using Mozilla.

But i noticed that some of the folders that I saved to sort my gmail, do not show up when i am logged into Firefox. How do i get those folders, for my gmail emails, over?… (read more)

But i noticed that some of the folders that I saved to sort my gmail, do not show up when i am logged into Firefox. How do i get those folders, for my gmail emails, over?

Asked by ricci.silberman 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

How to Disable E10s using Environment Variable MOZ_FORCE_DISABLE_E10S - 1

I need to disable E10s. It causes Firefox 68,0 (32bit) to display a Blank Page when Firefox is closed and I launch a Web Page from my Email Client. I have to have Firefox… (read more)

I need to disable E10s. It causes Firefox 68,0 (32bit) to display a Blank Page when Firefox is closed and I launch a Web Page from my Email Client. I have to have Firefox open first now before clicking on a Website url from the Email Client. This was the same problem I had two or more years ago when E10s was first implemented. I disabled it back then in about:config but Mozilla have disabled that option in Firefox 68. It's stated you can disable E10s using Environment Variable MOZ_FORCE_DISABLE_E10S - 1 but I'm not sure where to use that. I put it in my Windows 10 Environment Variables (System Properties/Environment Variables) but it did not work. I am using Windows 10 32-bit (Both Pro and Home) and the problem exists on all computers since upgrading to Firefox 68.0. I need to disable E10s again.

Asked by motox22a 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox version 68 crashing on launch

Log Name: Application Source: Application Error Date: 7/12/2019 11:23:37 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: … (read more)

Log Name: Application Source: Application Error Date: 7/12/2019 11:23:37 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: computername.domain Description: Faulting application name: firefox.exe, version: 68.0.0.7125, time stamp: 0x5d1fddd0 Faulting module name: sxwmon64.dll, version: 5.1.451.0, time stamp: 0x5af5705b Exception code: 0xc0000005 Fault offset: 0x000000000004814a Faulting process id: 0x1454 Faulting application start time: 0x01d538c5c6c5e6d4 Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Faulting module path: C:\Windows\system32\sxwmon64.dll Report Id: 047875a0-a4b9-11e9-8bfd-18037347c9ed Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>
   <Provider Name="Application Error" />
   <EventID Qualifiers="0">1000</EventID>
   <Level>2</Level>
   <Task>100</Task>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2019-07-12T15:23:37.000000000Z" />
   <EventRecordID>273544</EventRecordID>
   <Channel>Application</Channel>
   <Computer>computername.domain</Computer>
   <Security />
 </System>
 <EventData>
   <Data>firefox.exe</Data>
   <Data>68.0.0.7125</Data>
   <Data>5d1fddd0</Data>
   <Data>sxwmon64.dll</Data>
   <Data>5.1.451.0</Data>
   <Data>5af5705b</Data>
   <Data>c0000005</Data>
   <Data>000000000004814a</Data>
   <Data>1454</Data>
   <Data>01d538c5c6c5e6d4</Data>
   <Data>C:\Program Files (x86)\Mozilla Firefox\firefox.exe</Data>
   <Data>C:\Windows\system32\sxwmon64.dll</Data>
   <Data>047875a0-a4b9-11e9-8bfd-18037347c9ed</Data>
 </EventData>

</Event>

Asked by jbrooksjr 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Which security settings cause my add-on extensions to disappear?

I have installed these add-ons. Ad blocker, password manager, and privacy browser. After changing the settings in Firefox, my ad blocker and password manager disappeared… (read more)

I have installed these add-ons. Ad blocker, password manager, and privacy browser.

After changing the settings in Firefox, my ad blocker and password manager disappeared from the menu bar. I see the add-ons in the extension list. Uninstalling, re-instaling the extensions do not bring the extension icons back. I tried to do a "re-install" using the Firefox "re-install" button, but my extensions did not show up again.

I had to completely uninstall Firefox (which does not remove Firefox settings from the computer ---- WHY?!) delete the registry entry, re-install Firefox and re-instsall the add-on extension to get them to show up again.

But when I go back into settings, make changes, the add-on extensions disappear again.

Which settings cause this?

Asked by mydigitalwindow02 2 years ago

Last reply by jscher2000 2 years ago