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  • Archived

I get emails from Firefox, but Firefox doesn't allow me to sign in

I tried to login, Firefox would not recognize my password. I clicked on forgot password, didn't get an email. Tried twice. Opened up a new tab, went to login Firefox, p… (read more)

I tried to login, Firefox would not recognize my password. I clicked on forgot password, didn't get an email. Tried twice. Opened up a new tab, went to login Firefox, put in my email as user name and my old password and it took. This is very confusing. MY Questions was to be: I start my computer (I don't leave it on all night) everything boots up, I click on Firefox icon and from there it takes minimum 40 seconds to 60 seconds to finally appear. Why is it so slow? Never use to be? Thanks for any answers you can give.

Asked by Sonyy89 2 years ago

Last reply by James 2 years ago

  • Archived

installed google translate how do i get it to disappear after ive trslated._?

see above... need to eliminate it after each use , and if possible , just to get select single word on page in bubble and then it ends.... i can do this with edge and us… (read more)

see above... need to eliminate it after each use , and if possible , just to get select single word on page in bubble and then it ends.... i can do this with edge and used to be able to disappear it beofore i reinstalled win 10 and reinstlled moyzilla... thanks eol

Asked by calgar 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

can't login to hulu with multi container

I am trying to use Hulu in a multi container, but I can't even log in. The box pops up to enter my login info, but then when I click on log in, nothing happens. The butto… (read more)

I am trying to use Hulu in a multi container, but I can't even log in. The box pops up to enter my login info, but then when I click on log in, nothing happens. The button doesn't even grey out or move or anything to indicate it was even clicked on. The box doesn't go away either. I tried both with my vpn on and off.

Asked by jbunds 2 years ago

Last reply by cor-el 2 years ago

  • Archived

US govt site can't be accessed -- "No Client Certificate presented" error

I am trying to access US government sites that require certificates in order to be accessed. I recently downloaded Firefox onto my Mac (Mojave) and imported all of the ce… (read more)

I am trying to access US government sites that require certificates in order to be accessed. I recently downloaded Firefox onto my Mac (Mojave) and imported all of the certificates, which show up under the Authorities tab in the Certificate Manager. I also added an exception for a couple of sites to turn off the pop-up blocker. However, no pop-ups appear to allow me to choose a certificate, and instead I get this error:

No Client Certificate presented

  1. 555.3f0130d6.1548793672.9f0521

Why is this happening?

Asked by katiebee 2 years ago

Last reply by WestEnd 2 years ago

  • Archived

Doe's firefox access the websites in the Top Sites page everytime

so the Top Sites that you can add to your homepage, i notice everytime i start up firefox the icons change or get loaded. I want to know is firefox accessing these websit… (read more)

so the Top Sites that you can add to your homepage, i notice everytime i start up firefox the icons change or get loaded. I want to know is firefox accessing these websites in the background to get the sites icon. I have websites added to it and use both work and personal on my homepage, i was wondering is my work proxy going to pick up these websites (not work related) even though i haven't accessed it.

Asked by Bitzy 2 years ago

Last reply by TyDraniu 2 years ago

  • Archived

I keep getting the following message

Your connection is not secure The owner of www.google.com has configured their website improperly. To protect your information from being stolen, Firefox has not connecte… (read more)

Your connection is not secure

The owner of www.google.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate.

Learn more…

Report errors like this to help Mozilla identify and block malicious sites

www.google.com uses an invalid security certificate.

The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported.

Error code: SEC_ERROR_UNKNOWN_ISSUER


What does it mean? and I am currently using the up to date version of firefox

Asked by HND2 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefix after v63.0.3 won't allow citi-card virtual account numbers to function. WHY???

Running Firefox 64bit version. So far, any Firefox after v63.0.3 won't allow Citi-Bank citi card virtual account numbers to function. Virt. acct #s uses Flash. I have fla… (read more)

Running Firefox 64bit version. So far, any Firefox after v63.0.3 won't allow Citi-Bank citi card virtual account numbers to function. Virt. acct #s uses Flash. I have flash enabled, but the virtual account number screen starts to build then just stops with no error message. I can then uninstall the newer version of Firefox and reinstall v63.0.3 and everything works just fine. Have not tried using the 32bit version of Firefox, but am considering switching to see if it works. For safety reasons, I prefer to use virtual (one-time) credit card numbers.

Asked by ErnieT_53 2 years ago

Last reply by WestEnd 2 years ago

  • Archived

Win10 OS restored from recent config erased my FF book marks

I experienced a Windows 10 bootup issue and decided to restore my Windows 10 OS from a (10-days previous) OS configuration. This corrected my Win10 boot issue, but when I… (read more)

I experienced a Windows 10 bootup issue and decided to restore my Windows 10 OS from a (10-days previous) OS configuration. This corrected my Win10 boot issue, but when I ran FireFox it requested that I logon to my FireFox sync account to update my bookmarks. After logging in, nearly 4 years (hundreds) of well-organized bookmarks were gone and just a couple of bookmarks appeared.

I have a FireFox account with both my PC and Phone listed. When viewing the "FireFox Account" page, there doesn't seem to be anyway to view the state or status any files being maintained by the FF account. I am wondering if the the FF sync process somehow moved the few bookmarks on my phone onto my PC. (Note: I noticed my PC appears to be listed twice on the device list.)

I do have full backups of my PC available from a few months ago. So I either need to: 1) figure out if my "full" bookmarks set is recoverable from my FireFox account... or 2) I need instructions on how to bring back most of my FF bookmarks from a full PC backup from a few months ago.

Thanks for your assistance!

Asked by BobE59 2 years ago

Last reply by GerardoPcp04 2 years ago

  • Archived

i have nightly and want to go back to firefox

i got a new computer and thought i was downloading firefox but got nightly instead. i have to stop and download updates every couple of hours. it makes it very difficult … (read more)

i got a new computer and thought i was downloading firefox but got nightly instead. i have to stop and download updates every couple of hours. it makes it very difficult to use doing all these updates all the time. can you help me PLEASE

Asked by swelolboy62 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Complaint about Firefox Color and Personas

I am very disappointed and angry that you have decided to totally get rid of Personas and force Firefox Color on your users. I have tried Firefox Color and absolutely hat… (read more)

I am very disappointed and angry that you have decided to totally get rid of Personas and force Firefox Color on your users. I have tried Firefox Color and absolutely hate it. I tried to make my own theme with an image stored on my pc and could not get it to display correctly. There is absolutely no help for your shitty FF Color or any way of increasing or decreasing custom image sizes. I liked the old Personas Plus better and hardly had any trouble with them all the years I've been using them. Now I can't even view my favorites or collected Personas on my version of Firefox (which is 56) on the addons site. I know that this issue has been fixed with newer versions of FF, but I ABSOLUTELY REFUSE to update FF anymore thanks to your idiocy with removing a great deal of addons that I use almost daily. Bring back Personas and get rid of FF Color!!!!

Asked by Chesshur 2 years ago

Last reply by WestEnd 2 years ago

  • Archived

What happened to the address bar in update 65? It's awful. It use to only show my bookmarks or websites I physically typed in. Now it shows everything but that.

What happened to the address bar in update 65? It's awful. It use to only show my most visited bookmarks(ie:facebook) or websites I physically typed in. Now it shows ever… (read more)

What happened to the address bar in update 65? It's awful. It use to only show my most visited bookmarks(ie:facebook) or websites I physically typed in. Now it shows everything but that. It makes it super cluttered and overall awful. I have tried messing with the settings and nothing works. I feel like I need to downgrade and disable automatic updates or move to a new explorer all together.

Asked by ReneeMustang 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Can't add, move or edit Bookmarks

I switched to the ESR version in order to continue including user notes with each Bookmark (on the Notes tab). This feature was removed from the regular version of Firefo… (read more)

I switched to the ESR version in order to continue including user notes with each Bookmark (on the Notes tab). This feature was removed from the regular version of Firefox some time ago, and this has been an effective workaround.

Bookmarks are still working properly on my Windows 10 laptop running Firefox Quantum 60.4.0esr. However I loaded the same version on a newly-purchased Windows 10 laptop and I'm unable to add, move or edit Bookmarks - or add new folders on that device. I've tried every solution suggested on this site, to no avail (refresh; try Safe Mode; edit my Profile Folder; reboot; uninstall and reinstall Firefox; etc).

Today I tried upgrading to Firefox Quantum 60.5.0esr and the problem persists. I can no longer use Bookmarks at all.

I don't understand why Mozilla keeps implementing changes that stop Bookmarks from functioning properly. The main reason I've always used and supported Mozilla browsers (starting with Netscape Navigator!) is the superior Bookmarks feature.

PLEASE FIX BOOKMARKS, AND DON'T MAKE ANY FURTHER CHANGES!

Asked by stardustdenise 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

How do I stop the annoying "Allow Location Access" pop-up??

Literally every site comes with this annoying pop-up on firefox "Will you allow [enter site here] to access your location?" The thing is I delete cookies/clear browser o… (read more)

Literally every site comes with this annoying pop-up on firefox

"Will you allow [enter site here] to access your location?"


The thing is I delete cookies/clear browser often. A lot of sites (paypal, bank of america, etc) have problems and the easiest way to fix it is literally to clear your cookies and try it again.

There is only ONE site that I want to allow location access (a news site that finds local news). I don't care for the feature on other sites. Nor do I want to be asked on literally half the sites I visit.

Is there a way to allow location access on only one website and not others? Like how you can save passwords for logins on sites, is there a way to save the location access on one site? Or is there a way to disable firefox from even asking me and by default have it set to "DENY ACCESS" and if I want to allow access is there a way to make a few clicks to allow access for the site I'm on.

Asked by iaintmad 2 years ago

Last reply by WestEnd 2 years ago

  • Archived

Version 65.0 blocks ALL websites

Firefox just did an automatic update to version 65.0 (Firefox Quantum, 32 bit) and ALL of my websites are blocked with the message, "Your connection is not secure". This … (read more)

Firefox just did an automatic update to version 65.0 (Firefox Quantum, 32 bit) and ALL of my websites are blocked with the message, "Your connection is not secure".

This is what I get back when I try to access Google: "The owner of www.google.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website."

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate.


Even your own website is stopped with this message: "The owner of qsurvey.mozilla.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website."

...and Firefox will NOT allow me to bypass this warning, making the browser useless. I'm using Chrome to send you this message.

Asked by gwilterdink 2 years ago

Last reply by philipp 2 years ago

  • Archived

Why does FIREFOX keep updating even though I have it set NOT TOO!

All I see in these community things are The QUESTIONS on the topic but NO SOLUTION. WHAT happened to Firefox, it used to actually WORK! Now it just ignores what I say and… (read more)

All I see in these community things are The QUESTIONS on the topic but NO SOLUTION. WHAT happened to Firefox, it used to actually WORK! Now it just ignores what I say and does it anyway. I have it checked and unchecked where it is suppose to be so that it DOES NOT update! YET it still does it! SO when is Firefox going to give SOLUTIONS instead of just adding another question to the same stuff... we know a lot of people are having the same problem... SO when are you guys going to wake up and FIX IT!

Asked by hapzap 2 years ago

Last reply by GerardoPcp04 2 years ago

  • Archived

I reset Firefox, now it's all but dead

I think I misunderstood how drastic "reset Firefox" would be, I have the tabs back but the only way I see the URLs they represent is to initiate autocomplete, then even w… (read more)

I think I misunderstood how drastic "reset Firefox" would be, I have the tabs back but the only way I see the URLs they represent is to initiate autocomplete, then even when I click on the url I wanted it doesn't go to the site (sometimes I'll get the "loading" dots on the tab which leaves me even more perplexed)! I dunno was I obligated to set up sync before I did the reset? Nothing told me to do so or how to do it. I'm typing this on Chrome because it's still working OK but none of the pages come up on Firefox anymore. Can anyone explain how I can back this out of this disastrous condition? How would I know exactly what was causing it to be all but shut down like this? Tell me is this some kind of drastic overkill on security or something? Is there some SIMPLE test I can perform to quickly figure out what needs to be changed? The ONLY reason I did this was BEFORE I STARTED I couldn't get any downloads to proceed beyond zero bytes in size, so for right now I even bypassed Windows Firewall so I'm "wide open" looking for a solution, PLEASE HELP ME GET THIS THING WORKING AGAIN ASAP!!!

Asked by jlawton 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Almost every new tab i open instantly crashes and settings reset every time i open firefox

Everything was working great until today, and suddenly today the firefox wouldn't start. I reinstalled it to remove all the addons and stuff, and now it starts.... Except… (read more)

Everything was working great until today, and suddenly today the firefox wouldn't start. I reinstalled it to remove all the addons and stuff, and now it starts.... Except now it's hardly usable at all because every single tab i open instantly crashes. When i restert the app ell the settings reset too. How can i fix it?

Asked by EdgyShade 2 years ago

Last reply by FredMcD 2 years ago