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'Forgot password' not working

Hi, The 'Forgot password' option is not working in Firefox. I tried it multiple times and it doesn't send me a temp password/recovery link to my email. It just says 'Inva… (read more)

Hi,

The 'Forgot password' option is not working in Firefox. I tried it multiple times and it doesn't send me a temp password/recovery link to my email. It just says 'Invalid account'. Please take a look.

My email - *censored by mod*

Thanks

Asked by sree lekha 2 months ago

Last reply by Kiki 2 months ago

Firefox recovery key no good

The recovery key for Firefox I saved a year ago won't work today. The Mozilla record of my secondary email address is corrupted and won't display, but when I try to add i… (read more)

The recovery key for Firefox I saved a year ago won't work today. The Mozilla record of my secondary email address is corrupted and won't display, but when I try to add it the error is that the email address already exists. But it doesn't exist anywhere in the online account record data available to me! I need to enter new email addresses for both my primary and secondary firefox accounts. I'm almost 85 and feel resentful regarding the befuddlement of self service tech support that wastes so many hours on uncertain guessing about tech stuff I don't understand or know where to turn for resolution.

Asked by Kaleopono 1 month ago

Last reply by Paul 1 month ago

my password for [edited from public] @ordwaydesign.com was changed

Without the correct password, I cannot sign in. However, I want to use Firefox on Windows 11. When I searched with a 6-digit number, I was not specific enough and my got … (read more)

Without the correct password, I cannot sign in. However, I want to use Firefox on Windows 11. When I searched with a 6-digit number, I was not specific enough and my got the wrong? Firefox account. Walk me through this please.

Asked by Barbara Ordway 3 weeks ago

Last reply by James 3 weeks ago

Don't remember Mozilla password

I don't remember signing up for Microsoft OR Mozilla. but I've been using Firefox for years. I have Microsoft, which may be [edited] @gmail.com, as I changed it from that… (read more)

I don't remember signing up for Microsoft OR Mozilla. but I've been using Firefox for years. I have Microsoft, which may be [edited] @gmail.com, as I changed it from that to [edited] @gmail.com years ago, and haven't logged in for years.

Asked by Barbara Zapson 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

forgot password

setting up new laptop - downloaded Firefox and when trying to sign in have forgotten password. Entered the code emailed to me but wants 32 character account recovery key… (read more)

setting up new laptop - downloaded Firefox and when trying to sign in have forgotten password. Entered the code emailed to me but wants 32 character account recovery key - don't know where to get that.

Asked by goodiandjack 5 months ago

Last reply by Denys 5 months ago

reset passwords

I haven’t used Firefox in years. Recently, I got a new Mac M mini with the M4 chip and I’m trying to use Firefox as my primary browser because many websites don’t seem to… (read more)

I haven’t used Firefox in years. Recently, I got a new Mac M mini with the M4 chip and I’m trying to use Firefox as my primary browser because many websites don’t seem to work with Safari. Now, I’m facing a big dilemma. I don’t remember the password for Firefox from the past. It doesn’t seem to remember it, and I can’t change it. Every time I try to use Firefox, it keeps asking for this password. Can you please help me reset the password and set up a Firefox account that works seamlessly with my fingerprint as a password? If this is not possible, I’ll have to choose not to use the service.

Asked by Sir B 5 months ago

Last reply by Paul 5 months ago