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Loss of passwords, bookmarks, accounts

Welcome back. I cannot restore bookmarks and passwords as instructed on the Firefox website. I don't have old data. AVF TuneUp scanned the system and automatically instal… (read more)

Welcome back. I cannot restore bookmarks and passwords as instructed on the Firefox website. I don't have old data. AVF TuneUp scanned the system and automatically installed driver updates for me. After the update, the system crashed - Windowws10 Pro and the recovery function did not work. I had to turn on auto repair, with the option to keep my files. The files remained, but all installed applications were automatically removed as well. About Firefox after automatic repair did not keep passwords, bookmarks. I have a Firefox account and I had it before the failure. Because, based on the advice from Firefox, I cannot restore passwords, accounts and bookmarks (I do not have a copy on my computer) and there is no direct contact link on the help page so that I can send an email asking for help, VERY, VERY Mister please provide a link who will help me, to the person who will restore all the data from my account. Data necessary for work. So I PLEASE HELP AND GIVE A LINK TO THE PERSON WHO WILL HELP ME and restore my bookmarks, accounts and passwords in Firefox. best regards Grażyna

Asked by KONTO 2 months ago

Last reply by FredMcD 2 months ago

Cannot open Firefox because "Firefox Profile Missing or Unavailable." But I did find it in my Library. Using MacBook Pro, High Sierra

Suddenly! Cannot open Firefox because of the error message: "Firefox profile missing or unavailable." I found the profile in my Library. Looked for internet advertised "… (read more)

Suddenly! Cannot open Firefox because of the error message: "Firefox profile missing or unavailable."

I found the profile in my Library.

Looked for internet advertised "Firefox profile manager," but could not find it. Only one I could find was obsolete.

Thank you.

Asked by Rob 5 months ago

Last reply by cor-el 4 months ago

  • Archived

Prevent Updating Again And Again And Again......

Hi I know I have asked this before, but it is still something I want to do. I want to prevent Firefox from automatically updating itself. I know there is a box for this i… (read more)

Hi I know I have asked this before, but it is still something I want to do. I want to prevent Firefox from automatically updating itself. I know there is a box for this in options but this doesn't prevent automatic updates: a known issue. I have tried all manner of about: config settings registry edits etc. but I still cannot prevent Firefox from updating. As Firefox apparently cannot update without removing all my settings addins etc. it becomes more and more like I am having to hold its hand each and every time. Gone are the days when software worked for you, now you have to sist back and continually waste time restoring settings and addins: but only if Firefox decides they remain of use, whether I want them or not. I then have to either start from scratch by manually reinstalling them, or find another as Firefox no longer lists them. I find this "we know better than you " attitude is unnacceptable. Does anyone else share my thoughts that software should do what the end user wants it to and not what the provider wants?

Asked by Les 8 months ago

Last reply by Les 8 months ago

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i lost everything!!!!

first Thunderbird updated and when i came back all my addresses and files were gone. while pulling my hair out Firefox updated and all my info was gone from there too!!! … (read more)

first Thunderbird updated and when i came back all my addresses and files were gone. while pulling my hair out Firefox updated and all my info was gone from there too!!! i did spend over an hour and got my bookmarks back but all my passwords are gone! i didn't know you had to keep your official account up to date so that's no help and the online tutorials are hopeless! please anyone? i have to get back to work. my phone is xxx xxx-xxxx. i'm desperate!!!

(phone number removed by moderator; please do not post personal information on a public website; Forum rules and guidelines)

Asked by nealevanparker 11 months ago

Last reply by nealevanparker 11 months ago

  • Solved
  • Archived

How do I contact Mozilla Firefox to ask if I'm able to get my profile backup off their cloud server?

How do I contact Mozilla Firefox to ask if I'm able to access to my Firefox profile on their cloud server? Windows 10 would not update so I contacted Microsoft Support an… (read more)

How do I contact Mozilla Firefox to ask if I'm able to access to my Firefox profile on their cloud server?

Windows 10 would not update so I contacted Microsoft Support and a technician spent two days trying to various methods to get the updates installed on my computer. After several failed attempts it was determined a Windows "reset" was needed. The reset stated it would uninstall apps but save user data. However, it appears the reset uninstalled and wiped my profile off the computer.

I've already asked a previous question using the Mozilla Firefox support section and verified the profile is in fact gone. No backups are available to rollback using Firefox and the backup profiles in the "Windows.old" and "Windows.old(1)" both contain saved profiles from after the reset.

It sounds like my last option is contacting Mozilla directly to verify my account information and see if they can access my profile on their cloud server?

So how does someone do that? Thanks

Asked by AlatorreInWA 12 months ago

Answered by AlatorreInWA 12 months ago

  • Solved
  • Archived

Firefox completely resets when quit (Preferences, web information, bookmarks, history, etc.)

I use firefox on Mac OS 10.14.6. Every time I quit firefox (Stopping the program, not simply closing all windows) everything is reset to defaults. For all intents and pur… (read more)

I use firefox on Mac OS 10.14.6. Every time I quit firefox (Stopping the program, not simply closing all windows) everything is reset to defaults. For all intents and purposes, it's as though I deleted and re-installed firefox every time I quit out of it. Bookmarks are removed, and any default bookmarks I removed are re-instated. It also opens up the set-up and privacy web pages that it does for the first time when you open it. None of the preference files are locked, it's set to remember history and I'm not permanently in private browsing, it's not even supposed to delete cookies. It's been like this since the moment I installed it; refreshing firefox changes nothing, uninstalling and reinstalling it also changes nothing. The only thing that stays the same is that my computer keeps firefox as my default browser.

Asked by lotknockmc 1 year ago

Answered by jscher2000 1 year ago

  • Archived

Firefox profile not accessable or can't be found

Since installing Big Sur on my iMac I, when I click on a url in a Apple Mail email I get the "profile not accessible" message. If Firefox happens to be running when I cl… (read more)

Since installing Big Sur on my iMac I, when I click on a url in a Apple Mail email I get the "profile not accessible" message. If Firefox happens to be running when I click on the link it will work.

I've tried all of the suggestions for fixing this issue to no avail.

Just wondering if anyone else is having the same problem with Big Sur?

Asked by Dennis 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox settings

Every couple of months I will start up my computer and find all my settings have changed and my Firefox add-ons are gone. I was not able to discern why but I made some c… (read more)

Every couple of months I will start up my computer and find all my settings have changed and my Firefox add-ons are gone. I was not able to discern why but I made some changes in the configuration and got the text size back to what I wanted. This time it happened none of those configurations changed but I still had changed text size. I refreshed Firefox and found my add-ons immediately were reinstalled even though they were shown to be working when I checked my browser settings. One of the add-ons was Yahoo Mail ad blocker. I have used Yahoo Mail for years. Recently they have tried to make changes in my mail display to where I am being forced to go ad-free and upgrade to a mail subscription. After this most recent challenge to my computer setting, I am beginning to think Yahoo is disabling the Yahoo Ad Mail Blocker to get me to go to their subscription. Either that or Microsoft is challenging me to use their browser. It is like their is a war going on to win the internet. I miss the old Internet. Is there anything that can be done so my settings don't get hijacked?

Asked by grmapeg 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Moving Firefox across drives

Hi, Sorry if this is a stupid question - I just can't find anything online that works. I'm trying to move the entirety of Firefox from my C:\ drive to my D:\ drive in ord… (read more)

Hi,

Sorry if this is a stupid question - I just can't find anything online that works. I'm trying to move the entirety of Firefox from my C:\ drive to my D:\ drive in order to reduce writes to my SSD. I'm trying to use mklink with this command to move my profiles from appdata:

mklink /J "C:\Users\[name]\AppData\Roaming\Mozilla\Firefox\Profiles" "D:\Programs\AppData\Roaming\Mozilla\Firefox\Profiles"

However, when I try and execute it I get the result "Cannot create a file when that file already exists." Does anyone know how to fix this?

Asked by anno 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Create Different Profiles

Hi all! I started using Firefox a few months ago to try and get away from Chrome (great move!). I use it a lot for work, but also a fair amount for personal use. Is it po… (read more)

Hi all!

I started using Firefox a few months ago to try and get away from Chrome (great move!). I use it a lot for work, but also a fair amount for personal use. Is it possible to create different ‘profiles’ on your account?

For example, I would like to use the Sync feature to sync my work Bookmarks to my phone and PC, but I want to keep those separate from my personal ones. Allowing Firefox to toggle between a work profile and personal profile would help this out.

I’m using Firefox for PC and iOS.

Thanks Casey

Asked by latham.caseys 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox doesn't load Facebook

Greetings. Yesterday facebook was loading fine, now it doesn't load. The login page appears, i enter my credentials and all i get is the blue top bar and a couple of butt… (read more)

Greetings. Yesterday facebook was loading fine, now it doesn't load. The login page appears, i enter my credentials and all i get is the blue top bar and a couple of buttons that don't work. It is working fine on microsoft edge and on my laptop also running firefox. I tried running in safe mode and deleting facebook cookies, it didn't help. I used an extension to change my user agent to a mobile one and the mobile facebook page seems to load fine. User agents for other browsers don't load as well. What is going on?

Asked by Mike 1 year ago

Last reply by Mike 1 year ago

  • Archived

Computer crashed, Firefox history is gone and will not be saved

Hi everybody, I'm running Firefox 77.0 on my 2014 rMBP with OSX 10.11.6. A few hours ago my OS crashed and I reset my computer. Once I did this, I opened everything back … (read more)

Hi everybody, I'm running Firefox 77.0 on my 2014 rMBP with OSX 10.11.6. A few hours ago my OS crashed and I reset my computer. Once I did this, I opened everything back as it was pre-crash and all my Firefox tabs and absolutely everything else loaded correctly except for my history.

Every time I type a word, no previously visited URLs will load up in my URL field, I checked my History and it seems to have deleted 99% of every site I've visited. The recently closed tabs and windows are still there, and I can reload them if I press cmd+shift+t, however the rest of my actual history seems to be gone. I've reset (normally) my computer a couple more times, repaired disk permissions and whatnot and for some reason it won't even save whatever other sites I've now visited since it was wiped. Am I screwed here?

Asked by nodigits 1 year ago

Last reply by Ankit Kumar 1 year ago

  • Archived

Why would thumbnails not load from Youtube?

About 36 hours ago when I went to Youtube, the list of recommended videos loaded, but none of them had a thumbnail image. Mousing over individual clips resulted in the br… (read more)

About 36 hours ago when I went to Youtube, the list of recommended videos loaded, but none of them had a thumbnail image. Mousing over individual clips resulted in the brief preview as usual. Going to individual subscribed channels, the first few rows of clips had thumbs, the others didn't. Removing addons did not improve this situation, nor did refreshing FF. The issue also occurs on MS Edge, but not on Chrome or Brave. dL

Asked by Bob Jersey 1 year ago

Last reply by McCoy 1 year ago

  • Archived

I need to find where the profile is stored in a Mojave MacOs, through pathname (without using Firefox)

I loose my hard disk so I reinstalled it (iOS Mojave) and all the apps, including Firefox. I had never saved explicitly my bookmarks so I do not have any html or other ki… (read more)

I loose my hard disk so I reinstalled it (iOS Mojave) and all the apps, including Firefox. I had never saved explicitly my bookmarks so I do not have any html or other kinds of backup files. From the TimeMachine backup I have, I would like to get out my previous Firefox profile and put it in the right place on the new Mac. I found these instructions, that seem exactly what I need: "You can also copy Firefox’s bookmarks from its profile folder, if you cannot open Firefox on the old Mac or just have access to backups. Navigate to the “Library/Mozilla/Firefox/Profiles/” or “Library/Application Support/Firefox/Profiles” folders inside your user folder. You will find a folder named “Bookmarkbackups” inside a profile folder with a random name. Copy the most recent “.json” file from the folder to your external hard drive and use the “Restore” option in the Import and Backup menu to import it on the other Mac." But, unfortunately, both in my new Mac and in the TimeMachine backup the mentioned pathnames are missing. Under the "Library-Mozilla" folder there is only a file named global.regs. Under the "Library-Application Support" there isn't any "Firefox" folder, only a "Mozilla" folder containing another folder named "Extensions" (having 3 subfolders, all of them apparently empty) Someone can help me to find and replace my profile? Thank you!

Asked by Cris 1 year ago

Last reply by Roland Tanglao 1 year ago

  • Archived

Since today (FF76) all my saved passwords are gone. How do I get them back?

I use FF since years and never created a profile. Hundreds of PW have been saved in the FF browser secured with my master PW. Since a few hours they are ALL GONE! I creat… (read more)

I use FF since years and never created a profile. Hundreds of PW have been saved in the FF browser secured with my master PW. Since a few hours they are ALL GONE! I created the account I´m writing you herer from but obviously alos there no PW? What can I do. Need them urgently back.

Thanks for your help! Best, Karsten

Asked by Karsten 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I just got royally screwed over by Firefox v75

I no longer have any: passwords addons bookmarks history previously opened tabs user configuration Nothing. Everything was completely wiped out. And that's just what I kn… (read more)

I no longer have any:

passwords addons bookmarks history previously opened tabs user configuration

Nothing. Everything was completely wiped out. And that's just what I know about. Who knows what else is gone.

Does anyone know how I can retrieve this lost information.

Thank you.

Asked by letsdothis 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Why does firefox think it is acceptable to perform an automatic "update" which removes all your settings, passwords and bookmarks?

I use firefox on my 2nd pc, which I use about once or twice per week. Often when I start it I am told that I need to wait to use my computer because firefox must update i… (read more)

I use firefox on my 2nd pc, which I use about once or twice per week. Often when I start it I am told that I need to wait to use my computer because firefox must update itself. Annoying, presumptuous, but expected. Cut to 30 min ago when I start up firefox to do a task on my computer and it of course does an update before opening. When it does open, none of my settings are there. No bookmarks, no passwords no toolbars or buttons. What I do see is a page saying something about profiles and syncing and this new version of firefox which I don't need and don't want and if I had a choice would not have installed. So instead of going on my pc and performing a simple task that takes about 90 seconds, I am stuck trying to either sort of this mess that has been dropped in my lap and sync my settings and hopefully be able to get back everything I can't access right now. Or I can go dig up the hardcopy of my usernames and passwords that I need to complete my work. Guess which one I'm going to choose.

Asked by iamnotananimal 1 year ago

Last reply by iamnotananimal 1 year ago

  • Archived

Firefox keeps turning "cookies.sqlite" into .bak since it updated to version 74.0

Immediately after updating to version 74.0, I noticed Firefox had logged me out from all sites I usually am automatically logged into at the start of a session. It was n… (read more)

Immediately after updating to version 74.0, I noticed Firefox had logged me out from all sites I usually am automatically logged into at the start of a session. It was not the first time I encountered this problem, as it had been happening at irregular intervals, and found that it was caused by firefox replacing the "cookies.sqlite" file in my profile folder with a new one, while also dubbing the old one "cookies.sqlite.bak". I always resolved the problem by:

-Closing Firefox

-Deleting the recently created "cookies.sqlite" in my profile folder

-Renaming "cookies.sqlite.bak" into "cookies.sqlite"

-(Usually) Creating a copy of the .bak file and keeping it in a folder as insurance, in case I found no recent .bak the next time it happened or it got corrupted somehow

After doing this, upon starting firefox I would find all my cookies in place and myself logged in all sites I cared about (I set it up so that firefox restores a long-running, multi-windowed session at startup).

On a side note, I was always able to know whether my "cookies.sqlite" file had been rewritten by checking its size: if it had been just created, it would always be 512 Kb; the backup .bak file is instead 1.50 Mb.


Onto the problem at hand: after updating to 74.0 and finding that I lost all cookies and logins, I repeated the process highlighted above, as usual. It didn't resolve the problem though: I still didn't recover any cookie even though I switched the "good" .bak file with the newly created "cookies.sqlite". Upon starting firefox, instead of loading my 1.50 Mb .sqlite it keeps immediately renaming it .bak and creating its own cookies.sqlite. I even tried using a slightly older .bak, one that I had successfully switched before: the result was the same.

I am at my wits' end: I checked and tried various cookie and privacy settings, but since firefox updated it seems determined to shun my old cookie backup in favor of creating its own empty, useless file. There also doesn't seem to be any recent documentation on this problem I can find. I even considered opening and checking both .sqlite and .bak files for any obvious differences, but I'm afraid I just don't know how.


Those cookies are critical for my navigation. "Major Annoyance" wouldn't even begin to describe starting a session without those.

Asked by chibi95 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

How can I reinstall firefox with only passwords/bookmarks?

I want to COMPLETELY wipe firefox, and then reinstall it and bring back only my passwords and bookmarks. I'm trying to troubleshoot some graphical glitches in firefox. Ho… (read more)

I want to COMPLETELY wipe firefox, and then reinstall it and bring back only my passwords and bookmarks. I'm trying to troubleshoot some graphical glitches in firefox. How do I restore passwords and bookmarks after restoring? Thanks

Asked by bhybodus 1 year ago

Last reply by RobertJ 1 year ago

  • Archived

Firefox deleted 10+ years of bookmarks and passwords because of a new update

Hello, as in my title, all of my bookmarks from the last 10+ years have been deleted with this weird profiles update that happened. It told me to create a profile, I did,… (read more)

Hello, as in my title, all of my bookmarks from the last 10+ years have been deleted with this weird profiles update that happened. It told me to create a profile, I did, and then it took me to a browser that had none of my bookmarks or toolbar and had nothing in the backups at all. Am I completely screwed by the update or is there any way to restore?

Asked by chelamont 1 year ago

Last reply by RobertJ 1 year ago