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  • Archived

Problems with statements in Capital One website

When I attempt to view one of my statements in .pdf form Firefox saves a file to "downloads" in .do format which I cannot read. This facilty works correctly in IE. … (read more)

When I attempt to view one of my statements in .pdf form Firefox saves a file to "downloads" in .do format which I cannot read. This facilty works correctly in IE.

Asked by tamase 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

FF PDF viewer - Users can't open links in pdf documents

My website has a number of pdf pages, each of which has a linked button for "More detail". This works fine in IE and fine in Pale Moon and fine in CHrome and fine even … (read more)

My website has a number of pdf pages, each of which has a linked button for "More detail". This works fine in IE and fine in Pale Moon and fine in CHrome and fine even in FF if FF is set to use the Adobe pdf viewer.

But if FF is using the built in viewer, the links don't work, either completely non-responsive, or go to the wrong address.

This issue has been bugging people for a few years, is it possible to get it fixed please? I am tired of dealing with frustrated users who can't open the linked files.

Example look here: http://canberrabirds.org.au/wp-content/BirdSummaryData/Australasian%20Bittern.pdf andclick on More Detail blue button at top.

Asked by jrsubs 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Can't mail a pdf document

Hi all, I have a little bit annoying problem which occurred in a couple of days. What is the problem: we have an internal web site where people upload some pdf files and … (read more)

Hi all, I have a little bit annoying problem which occurred in a couple of days. What is the problem: we have an internal web site where people upload some pdf files and other users work on them. One user has the following problem: when he opens a pdf from the web site using Mozilla it opens his Acrobat XI Standard. He modified the file the try to send it. Unfortunately it hanged. I've tried to change the option for pdf document to be opened with Adobe Acrobat (in Firefox) but it didn't work. When I made a test on another workstation with 35.0.1 version and Acrobat XI Pro the default option is Adobe Acrobat (in Firefox) but when you open the file there is no "send to mail" option only print or save. To be sure I've saved the file to the desktop, opened again with Acrobat XI Standard and send to mail option worked like a charm. That's why i decided to ask here for a help. If you have any idea please share with me. Thanks in advance

Asked by KiroP 5 years ago

Last reply by cor-el 5 years ago

  • Archived

viewing a pdf in Firefox browser has white lines. How can I fix the problem?

Viewing a pdf document in the FireFox browser (other browsers the document is fine) shows white lines though the pictures. I have tried different ways to save the documen… (read more)

Viewing a pdf document in the FireFox browser (other browsers the document is fine) shows white lines though the pictures. I have tried different ways to save the document (printing or save as) as a pdf and I either get white lines or missing content while viewing on Firefox.

Asked by SBUME 5 years ago

Last reply by guigs 5 years ago

  • Archived

opening pdf in firefox causes the tails of letters to be cut off.

The PDFs open fine in other applications but in Fire Fox it seams to cut of the tails of the letters. It happens on windows 7. Will get more info soon. Thanks for the he… (read more)

The PDFs open fine in other applications but in Fire Fox it seams to cut of the tails of the letters.

It happens on windows 7. Will get more info soon.

Thanks for the help.

Asked by lordzeolite 5 years ago

Last reply by guigs 5 years ago

  • Archived

PDF links in my website clicked since recent update no longer open in a tab, rather as a PDF.

I often send links to clients and now I need to save the PDF and then send the PDF. I can't find how to change that to return to functionality before last update. … (read more)

I often send links to clients and now I need to save the PDF and then send the PDF. I can't find how to change that to return to functionality before last update.

Asked by ehowe402 5 years ago

Last reply by guigs 5 years ago

  • Archived

Firefox won't allow me to attach a .pdf using AOL.com and Yahoo.com but it will let me upload .doc and other file types.

I have been having a problem with Firefox and AOL.com when it comes to attaching .pdf files. It seems to only affect .pdf files when using AOL.com. I get the following … (read more)

I have been having a problem with Firefox and AOL.com when it comes to attaching .pdf files. It seems to only affect .pdf files when using AOL.com. I get the following error message: "The message was not sent because of an error." It also doesn't allow me to save that particular message as a draft.

I can upload other file types, granted I haven't tried to upload every single type of file type, but I was successfully able to attach the following file types: .doc; .docx; .xls; .jpg; .txt.

If I try attaching a .pdf file with any of the other file types that it usually sends, I get the same error message and am not able to send the e-mail. I can send .pdf files from AOL.com when I use Internet Explorer with no problems. Additionally, I have no problems attaching and sending .pdf files using gmail in Firefox. I also noticed that the same thing happens when I try to send a .pdf attachment using Yahoo.com, but like with AOL.com, I am able to send other file types using Yahoo.com.

I tried starting Firefox in "Safe Mode" with the Add-ons disabled, but the problem was still there. This has been going on for a few months, with the various update versions of Firefox. I have tried this on my home and work wifi networks with the same results. I use the AOL account for work, so I don't use it all that often, which is why I thought that it was a temporary glitch, but I think that it is more than just a temporary glitch.

Also, I tried various PDF files of different sizes and from different locations, with long and short file names, but all had the same result. Interestingly, if I remove the .pdf extension from a PDF file, or change the .pdf extension to a .doc extension, it lets me send the files.

I did try this on another computer that is running Windows XP with the same version of Firefox and I was able to attach and send a PDF file using AOL.com. I don't know if it is a problem isolated to my computer, or if it is something with Windows 7, but I wanted to mention that as well.

I would appreciate any help/guidance in this situation. I can still send the files using Internet Explorer, so it's not the end of the world, but if anyone has any solutions, I would greatly appreciate it.

Thank you very much.

Take Care, -David

Asked by dwcl99 5 years ago

Last reply by guigs 5 years ago

  • Archived

Anytime I click on a .pdf I am asked to save the document rather than allowing me to just view it.

Anytime I click on a link to a .pdf I am asked to save the document. I would like to simply view most. I have been unable to determine how to change this. I am not sur… (read more)

Anytime I click on a link to a .pdf I am asked to save the document. I would like to simply view most. I have been unable to determine how to change this. I am not sure whether it is a setting in Firefox, Acrobat, or my system. In the dialogue box that asks whether I would like to open or save the file, I had checked the box indicating that the files should always be opened, but this did not happen. It kept asking whether to "open file" or "save file." Then I had a file I wanted to save, so I clicked that radio button and saved that file. Now, it will no longer allow me to open files.

Thanks for your help...

Asked by fishhunter21 5 years ago

Last reply by guigs 5 years ago

  • Archived

Which add-ons to preview docx, pdf, ppt, etc. in Outlook.com for mac osx 10.9.5 since ActiveX/Active View isn't available in Firefox?

When I read Outlook.com email in Firefox, I can't preview any documents or pictures or photos or anything without downloading since ActiveX isn't supported in Firefox. I… (read more)

When I read Outlook.com email in Firefox, I can't preview any documents or pictures or photos or anything without downloading since ActiveX isn't supported in Firefox. I can't seem to find any add-ons that support previewing in Outlook.com; what I find takes you out of Outlook, which I can already do. Thanks.

Asked by kajh 5 years ago

Last reply by guigs 5 years ago

  • Archived

Since the update to 38.0.5 when I click on a link with a PDF, no content is displayed.

I've gone into applications and made sure that "Use Adobe Acrobat (in Firefox)" is marked as the action. No help. I've updated all the plug-ins. No help. I've restarted i… (read more)

I've gone into applications and made sure that "Use Adobe Acrobat (in Firefox)" is marked as the action. No help. I've updated all the plug-ins. No help. I've restarted in safe mode, and tried to open a link that is a PDF. When I click on activate adobe plug-in, the PDF is displayed. When I start as normal, the PDF is not displayed.

Asked by CPStout1965 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

No longer able to download pdf. I get an empty new tab.

OSx 10.10.3, FF 39. The problem started when I updated to FF 39. Preferences are set to preview PDF in FF. Also tried preferences set to Adobe Reader. Still get a new em… (read more)

OSx 10.10.3, FF 39. The problem started when I updated to FF 39. Preferences are set to preview PDF in FF. Also tried preferences set to Adobe Reader. Still get a new empty tab.

Asked by jestew 5 years ago

Last reply by guigs 4 years ago

  • Archived

Show all possible PDF applications

I have written several local shell scripts to handle how to open a PDF. When Firefox asks me how to open a PDF, I would like to see all of them in the dropdown menu. Howe… (read more)

I have written several local shell scripts to handle how to open a PDF. When Firefox asks me how to open a PDF, I would like to see all of them in the dropdown menu. However, I can only see the one that I had previously selected, so whenever I want to use another one, I have to click "Other..." and go through my filesystem to their respective paths. Is there a way to permanently make several applications appear in that dropdown menu?

Asked by jowi 4 years ago

Last reply by cor-el 4 years ago

  • Archived

When opening and printing Adobe files in Firefox (using Reader or Acrobat) it causes Firefox to freeze and stop responding.

We use the Adobe plug-in to open and print multiple PDF files from Firefox everyday. Staring last week every time we try and print a PDF file from Firefox it causes Firef… (read more)

We use the Adobe plug-in to open and print multiple PDF files from Firefox everyday. Staring last week every time we try and print a PDF file from Firefox it causes Firefox to freeze up, and the only option is to end the program. This is happening on multiple different computers. Two of the computers use Adobe Reader and have the most current version, one of the computers is using Adobe Acrobat version 10.1.15. We have tried all of the basic fixes (i.e. Restarting the computer/browser, starting the browser in safe mode, using the Refresh Firefox option, clearing the cookies and cache, disabling the plug-ins, etc...) nothing seems to be helping. Any insight into how to resolve this problem would be much appreciated.

Asked by mmullens23 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

i am not able to open pdf files when doing research.Why?

when doing research I am not able to open PDF files. if I switch to internet explorer, the files will open, but not when using firefox. Also, i am not able to use my pass… (read more)

when doing research I am not able to open PDF files. if I switch to internet explorer, the files will open, but not when using firefox. Also, i am not able to use my password manager in firefox, but it will work in explorer. Please help.

Mark

Asked by jordanmark 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox crashes

When I try to send a adobe pdf firefox crashes. This just started in the last few days. Whats happened and how to fix it I have downloaded the latest firefox but that did… (read more)

When I try to send a adobe pdf firefox crashes. This just started in the last few days. Whats happened and how to fix it I have downloaded the latest firefox but that did not do anything firefox still crashes. Help,Help

Asked by smithk1611 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

I don't want to update Acrobat for Reader

Trying to open PDF. Get hijacked to page saying to update my Acrobat to Reader. I don't want to change to reader. I just want to open the PDF. How do I get past this … (read more)

Trying to open PDF. Get hijacked to page saying to update my Acrobat to Reader. I don't want to change to reader. I just want to open the PDF. How do I get past this page in my way? Example, http://www.jthoracdis.com/article/view/3133/html.

Asked by scot_winters 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

I changed the program to open my downloads to Firefox and now can't open them. A new tab pops up with nothing to open.

I used to be able to download files and attachments. One came through as a PDF and I was asked how I wanted to open it. This never happened before. I had no idea what … (read more)

I used to be able to download files and attachments. One came through as a PDF and I was asked how I wanted to open it. This never happened before. I had no idea what to choose. I have no idea how they were being opened before. I just simply chose Firefox and now all that happens is I get a new tab. I use the download arrow a lot. Can you please help be get back in working order?

Asked by MaxsNana 4 years ago

Last reply by FredMcD 4 years ago