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password recovery

Hi, is there a way mozila can help me to retrieve all my remember login ID and password? due to i changing to new laptop and when i sign out it ask me to delete all the o… (read more)

Hi, is there a way mozila can help me to retrieve all my remember login ID and password? due to i changing to new laptop and when i sign out it ask me to delete all the old password which i thought is just delete from the laptop instead of my whole login ID and password.

Asked by aaronlew777 10 hours ago

Last reply by aaronlew777 8 hours ago

Freecycle login

I recently found that I could not log into the Freecycle website using FireFox but I could log in using Chrome. The difference between the two was a revision to the login… (read more)

I recently found that I could not log into the Freecycle website using FireFox but I could log in using Chrome. The difference between the two was a revision to the login page which appeared on Chrome but not on FireFox. I contacted Freecycle and they advised clearing the cache, restarting FireFox and trying again. It was still not possible to login so I tried clearing everything I could find but nothing worked. I tried disabling my protection software, Webroot and Malwarebytes, but again no success. Whatever I did I still got the old login page. However I started the Firefox private browser and it was then possible to log in to Freecycle. Can you please explain what is going on? John Rieley

Asked by JohnRieley 17 hours ago

  • Locked

Primary Password

I set up a primary password, forgot it and set up another one, now neither work. I'm so fed up with Firefox i just want to delete it, but Mozilla support said do not de… (read more)

I set up a primary password, forgot it and set up another one, now neither work. I'm so fed up with Firefox i just want to delete it, but Mozilla support said do not delete the account without solving this problem.

I'd appreciate any help you can give.

I do use AVG and I have turned off the VPN while using Firefox to see if that helps.

Best

Deb

Asked by SuMo Bot 2 days ago

Last reply by markwarner22 2 days ago

Requiring a passkey

Firefox now requires me to use a passkey to log in to YouTube. I don't have (or want) a passkey. My computer locks up solid, and I must reboot when I cancel the request f… (read more)

Firefox now requires me to use a passkey to log in to YouTube. I don't have (or want) a passkey. My computer locks up solid, and I must reboot when I cancel the request for a pass key. I have cleared the Firefox cache and cookies. Nothing seems to help.

Asked by Gary Hall 2 weeks ago

Last reply by Gary Hall 1 week ago

Can’t sign into Firefox Account — used Google Sign-In, now it asks for a password I don’t have

I’m having trouble accessing my Firefox Account. I originally created the account by using “Sign in with Google.” Recently, Firefox started prompting me for a password to… (read more)

I’m having trouble accessing my Firefox Account. I originally created the account by using “Sign in with Google.” Recently, Firefox started prompting me for a password to log in for sync but I don't remember what it was. When I try to reset the password it doesn’t work because my account is tied to Google sign-in. I’m now stuck and can’t access my account through the browser or sync my data I can simply log into forum or change settings that's it. How can I set a password if I used Google Sign-In to create the account?

Asked by Cade Woods 2 weeks ago

password prmopt

after updated to version 137.0 , when i login any sites its always prompt "password update or not" its already saved before. in previous all version i not face that type… (read more)

after updated to version 137.0 , when i login any sites its always prompt "password update or not" its already saved before.

in previous all version i not face that type of issue kindly fix it.

thanks

regards Sagar

Asked by Sagar Kumar Mohanta 2 weeks ago

My laptop is a windows 11 and it looks like I got windows 10, I used a password I had from my old computer.

I think I have wrong version of FireFox on computer, because I signed in with old password I think I used on old windows 8 computer. I have a windows 11 laptop.bold text … (read more)

I think I have wrong version of FireFox on computer, because I signed in with old password I think I used on old windows 8 computer. I have a windows 11 laptop.bold text

Asked by priaulxdavid781 2 weeks ago

Last reply by James 2 weeks ago

  • Archived

Signing into Yahoo mail using passkey popup

Until the other day I was able to simply sign in to my various Yahoo email accounts password by using my 1Password saved password. Now,when I try to log into my Yahoo ema… (read more)

Until the other day I was able to simply sign in to my various Yahoo email accounts password by using my 1Password saved password. Now,when I try to log into my Yahoo email accounts I get a popup window (see attached screen-print) saying that Windows Security wants to make sure it's me and that "This request comes from Firefox, published by Mozilla Corporation. Insert your security key into the USB port." Then I have to click the "Cancel" button, click "Try signing in another way" link and I can then sign in as I use to with my 1Password stored password.

These extra steps that are now required to sign-in to my Yahoo email accounts is very annoying and frustrating.

Asked by JL 6 months ago

Last reply by DAVE 3 weeks ago

Lost My Data Please Help

Hi I installed a new Windows but forgot my Firefox password. Please help me get my information back. I had multiple passwords and a long history in my account. I have bee… (read more)

Hi I installed a new Windows but forgot my Firefox password. Please help me get my information back. I had multiple passwords and a long history in my account. I have been using Firefox for years. I can authenticate however you want. Please I need my information.

Asked by Ali 4 weeks ago

Last reply by markwarner22 3 weeks ago

How do I correct my address in the autofill history?

Firefox Autofill has an incorrect address for me. It shows: Apt 1234, 5 Evergreen Place 5 Evergreen Place instead of: Apt 1234, 5 Evergreen Place How do I correct it? Add… (read more)

Firefox Autofill has an incorrect address for me. It shows: Apt 1234, 5 Evergreen Place 5 Evergreen Place instead of: Apt 1234, 5 Evergreen Place How do I correct it? Address randomized for privacy

Asked by roger184 1 month ago

Firefox Developer Edition

Dear Mozilla Support Community, This is a rather interesting observation I've recently made, but it appears that with every new software update on my Firefox Developer … (read more)

Dear Mozilla Support Community,

This is a rather interesting observation I've recently made, but it appears that with every new software update on my Firefox Developer Edition browser, that I inexplicably (and mysteriously) get signed off/logged off of all my already logged in websites, and while this isn't a major tech issue, per se... It is an annoying one and I would like some clarity on this.

Is there a feature that toggles this on and/or off? Or perhaps, this is a known bug? What is the bottom line on this?

Thank you!

- F

Asked by Frederick Piña 1 month ago

How can I delete places.sqlite? Privacy concern.

places.sqlite: this file records EVERY website I've ever visited in a db table! This despite opting out of History and flushing daily It's frustrating that FF surreptiou… (read more)

places.sqlite: this file records EVERY website I've ever visited in a db table! This despite opting out of History and flushing daily It's frustrating that FF surreptiously collects such personal info. Why record every site I visit, date-timestamps, frequency, etc.?

moz_historyvisits_dateindex ON moz_historyvisits (visit_date) moz_places_lastvisitdateindex

As test, I changed the name to places-sqlite.old to see if FF will create a new one It didn't make a new table; re-created the old one.

I need to update FF because of the expired certificates, but would like to clear these out first. Similarly, can I get rid of the icon database? My bookmarks are backed up as JSON and HTML files. I just wished they didn't contain extraneous info

Asked by plew29881 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago