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Youtube videos stutter, lag, or freeze when putting them on 1080p/720 60fps.

Hello there to anyone who can help me with this problem that I'm having right now. Yesterday while watching and going through the videos on youtube, while watching a vide… (read more)

Hello there to anyone who can help me with this problem that I'm having right now. Yesterday while watching and going through the videos on youtube, while watching a video, it suddenly started to lag and not move as smoothly much as before when I have on a higher quality like in 1080p 60fps or 720p60fps.

This has happen to me a couple times before when I couldn't find a way to fix it like when my my laptop was acting stupid and was resetting itself and showing a blue screen when it happen and had someone help me take it to the store and have it fixed and the reset my laptop or something and had to go redownload Firefox and I think the problem stopped working.


Yesterday and today I tried searching and looking up how to fix this and find answers that tell me to go to the about:config and change somethings to false or true whatever and it still has this problem. I hope changing it to whatever doesn't mess it up anything even more.

I thought I had to go update Windows or something since recently a couple of times the youtube videos get stuttery and not move as smoothly at times. I can't remember much this one but I either just close Firefox to hopefully that it goes back to normal or I have to update Windows to restart my laptop and it works and it goes back to normal.

But this time when I did all that and I try to update Windows from my laptop it was doing what it does updating installing or downloading yesterday. The problem is still there and the videos on youtube are still stuttering. And I try to see if there were more things to update there was nothing there and says its up to date.

I linked a video that has a 60fps option on a another browser Microsoft Edge to see if it works from there and video when putting it on 60fps works fine there. So this must be a Firefox problem or something.

So if anyone can help me with this problem. Please tell if there's anything else I can do to get these videos on youtube to work on Firefox in 60fps and hopefully can try to easily fix this and hope its nothing complicated to do. Or if there is a bug or something that's making these videos stuttering and everything please try to fix this problem that's going with me right now. Cause i don't want to have to deal with problem I had before again forever and/or if its permanent.

Hopefully maybe the next update for Firefox might fix this problem I have from these youtube videos, but I don't know. Whenever an update for Firefox happens sometimes, the videos on youtube start to stutter and not move as smoothly with putting it on 60fps and have this problem again.

Thank you if anyone has the time to look at this and hopefully someone can get me the answer to finally fix these videos that are freezing stuttering and stuff there.

Asked by buggasep17 11 hours ago

Last reply by FredMcD 57 minutes ago

Request Account Deletion

Hello Mozilla Team, I have a small problem. My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunatel… (read more)

Hello Mozilla Team,

I have a small problem.

My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunately a bit older and does not contain the data for my Mozilla account. This has now locked me out of my account, but I still want to delete it. I have read the article (https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication), but I still have the right to delete my account and have my data deleted.

I would like to know who to email to get this started, Stay healthy, thanks for the help.

Asked by Sven 1 week ago

Last reply by Seburo 1 hour ago

Firefox Browser Repeatedly Asks Me To Introduce My Primary Password After I've Already Signed In

I have a primary password. Every time I open up the Firefox browser, I have to manually introduce the password. That's fine. No problem there. Here's the problem: even af… (read more)

I have a primary password. Every time I open up the Firefox browser, I have to manually introduce the password.

That's fine. No problem there.

Here's the problem: even after I've signed in, sometimes, in what appears to be the system glitching, I'm required to continually introduce the password, even when I'm already signed in. The browser KEEPS asking for the password, when I've introduced it several times.

Again, this doesn't always happen. But it should never happen.

I'm using Macbook Pro. The latest operating system. Firefox browser also up to date.

Asked by isaacmshamam 13 hours ago

Last reply by TyDraniu 5 hours ago

Problem with ebay using Firefox

I always use Firefox but just now when I go on ebay I can't see the usual tabs that let me see my watchlist, items I'm bidding on, saved searches, etc. But when I try Ch… (read more)

I always use Firefox but just now when I go on ebay I can't see the usual tabs that let me see my watchlist, items I'm bidding on, saved searches, etc. But when I try Chrome they are all there.

Asked by valerie52217 23 hours ago

Last reply by cor-el 20 hours ago

F5 Refresh screen

When I'm reading a article I get a gray square where a picture is suppose to be. I have to hit F5 to refresh the screen and start the article again to see the picture. An… (read more)

When I'm reading a article I get a gray square where a picture is suppose to be. I have to hit F5 to refresh the screen and start the article again to see the picture. Any way to fix this so I don't have to refresh the screen to see the pictures.

Asked by fox916 22 hours ago

Last reply by FredMcD 21 hours ago

FF no longer access to Belgian EID official websites (version 90.0.2)

Since version 90.0.2 there is a problem with all our clients with the Belgian EID access to official Belgian gouverment websites. Rollback to version 89 solves the proble… (read more)

Since version 90.0.2 there is a problem with all our clients with the Belgian EID access to official Belgian gouverment websites. Rollback to version 89 solves the problem.

Asked by 3d3 5 days ago

Last reply by FredMcD 21 hours ago

Opening mail and forms

I can't open my mail in My Gov (my.gov.au) which is the Australian Government website for Centrelink and the Australian Tax Office. I cannot open forms from Department Ma… (read more)

I can't open my mail in My Gov (my.gov.au) which is the Australian Government website for Centrelink and the Australian Tax Office. I cannot open forms from Department Main Roads. I have to use Google Chrome to be able to do these things. Is there a way I can fix this?

Asked by humphries.mar 1 day ago

Last reply by FredMcD 1 day ago

Unable to select, copy and paste text

I noticed that with the new version of Firefox, I am not able to copy or paste text as I was able to do before. I am using Firefox on the Desktop. Any ideas what is the i… (read more)

I noticed that with the new version of Firefox, I am not able to copy or paste text as I was able to do before. I am using Firefox on the Desktop. Any ideas what is the issue is? I noticed this happens with both the Windows version as well as the macOS version.

Asked by knightjp 1 day ago

Last reply by FredMcD 1 day ago

Print Preview Error -- an error occured while printing

I have a HP Laser network printer. I can print to it from everything except Firefox, my favorite browser. Anytime I try to printer I get "Print Preview Error -- an error … (read more)

I have a HP Laser network printer. I can print to it from everything except Firefox, my favorite browser.

Anytime I try to printer I get "Print Preview Error -- an error occured while printing".

I can print to a pdf, then print the pdf, but that is terribly awkward.

Is there a setting in Firefox causing a problem?

Larry Morgan

Asked by Larry Firefox 3 weeks ago

Last reply by peter404 1 day ago

How to make update settings stick (FF 90.0.2, running on Win 7 Pro)

Whenever I check "about Firefox" under the Help menu, if there are updates, FF automatically downloads and installs them. This is not my preferred method of installing up… (read more)

Whenever I check "about Firefox" under the Help menu, if there are updates, FF automatically downloads and installs them. This is not my preferred method of installing updates. When I go to the Tools/Settings and type in "Updates", I find that the "Automatically install updates (recommended)" button is selected. Of course, I immediately change this to the "Check for updates but let you choose to install them" setting, which lasts until I (manually) install the next update. At that point, the new update setting defaults back to "Automatically install updates (recommended)".

Is there a way to make my update selection stick?

Asked by LesF 2 days ago

Last reply by jscher2000 1 day ago

temporary lock on auto fill when submitting computer for serivce

I am going to give my computer to a service person. Is it possible to put a temporary block on auto fill, and then be able to restore autofill when I have my computer bac… (read more)

I am going to give my computer to a service person. Is it possible to put a temporary block on auto fill, and then be able to restore autofill when I have my computer back? (I am not a "power use" - perhaps this function is readily available....) thanks for your help Martha

Asked by marthasandefer 1 day ago

Last reply by ajs256 1 day ago

when trying to Create and Account at/in the Firefox installation page, it says I'm NOT CONNECTED, yet I'm currently on the internet with several other items. Seems to be a real Catch-22???

when trying to Create and Account at/in the Firefox installation page, it says I'm NOT CONNECTED, yet I'm currently on the internet with several other items. Seems to b… (read more)

when trying to Create and Account at/in the Firefox installation page, it says I'm NOT CONNECTED, yet I'm currently on the internet with several other items. Seems to be a real Catch-22???

Asked by bobpak1 1 day ago

Last reply by FredMcD 1 day ago

Destroyed data

Hello When I started my Firefox browser today there suddenly was a total new version installed. My profile, settings, all tabs, bookmarks and saved passwords were all gon… (read more)

Hello When I started my Firefox browser today there suddenly was a total new version installed. My profile, settings, all tabs, bookmarks and saved passwords were all gone. And that despite I had in my settings dowload but not install until I want to. I want my profile and all that belonged to it back. And I dont want this to happen again. How to do that?

Asked by mich1mehre 1 day ago

Last reply by jscher2000 1 day ago